Samsung TV after-sales customer service 24 hours-national maintenance network inquiry hotline

Samsung TV service hotline national online customer service maintenance center

Welcome to call the national unified service hotline for 24-hour service, and the manual customer service will inquire about the nearby maintenance outlets to arrange the on-site service of the maintenance master.

Samsung TV's 24-hour customer service hotline: 400-8869-583 (please click this number to dial).

service promise

(1) Samsung TV after-sales service points carry out maintenance in strict accordance with maintenance procedures and operating procedures to ensure maintenance quality.

(2) Samsung TV Maintenance Center strictly controls the quality of accessories to prevent the use of counterfeit and shoddy accessories.

(3) The service hotline is manned for 24 hours and responds within 24 hours. Maintenance personnel and front desk do not rest on holidays, Saturdays and Sundays to ensure that users are on call; Establish a door-to-door maintenance system; Set up a repair team in time and arrive at the scene for repair at any time.

(4) In terms of charges, the maintenance charges of the Municipal Price Bureau and our company shall be strictly implemented, and the old parts shall be replaced and returned to the customers, so as not to exaggerate the faults and put an end to arbitrary charges.

(5) Remote fault diagnosis, technical fault resolution and postal accessories need to be handled quickly by foreign customers. Foreign customers repair their own, and we will speed up the troubleshooting of your machine and complete the maintenance on the same day.

(6) All the machines repaired by Samsung TV are guaranteed for three months. During the warranty period, if there are any problems due to the quality of repaired or replaced parts, our unit is responsible for maintenance.

(7) Customers who have repaired the machine in our center can enjoy the maintenance fee when they come to our company to repair the machine again with the bill and warranty certificate.

(8) Samsung TV maintenance center should establish a return visit system: regularly track the use of machines (including on-site service) maintained by our company and the service quality of our company, investigate the user satisfaction rate, and establish a user satisfaction rate questionnaire. Announce our supervision telephone number to customers, and welcome customers and relevant departments to supervise our services.

Repair process: 1. Call Samsung TV for maintenance; 2. Register the fault and make an appointment for maintenance; 3. Technicians come to the house for maintenance on time; 4. TV fault phenomenon inspection; 5. Determine the maintenance cost according to the fault; 6. Maintenance and troubleshooting; 7. Fill in the maintenance certificate; 8. Provide warranty and customer feedback.

service network

Samsung TV maintenance service outlets: Guangzhou, Shenzhen, Beijing, Shanghai, Tianjin, Chengdu, Wuhan, Nanjing, Nanning, Changsha, Taiyuan, Kunming, Nanchang, Fuzhou, Xi 'an, Hangzhou, Zhengzhou, Shijiazhuang, Haikou, Chongqing, Jinan, Suzhou, Ningbo, Hefei, Harbin, Shenyang, Changchun, Guiyang, Lanzhou and Yinchuan. And other cities have service outlets, unified maintenance, the nearest arrangement of maintenance master on-site service, welcome your call!

About Samsung

Adhering to the development idea of "promoting development with scientific and technological progress and occupying the market with high-tech products", Samsung has successfully established a powerful industrial enterprise with new products and technologies. The industrial industry of the Group will implement the international development strategy, comprehensively improve the enterprise management mechanism, and enhance the market reputation of each brand and the overall image of the company.

Samsung service

Intimate service brings good enjoyment.

Samsung TV maintenance service provides 365 days, 7*24 hours service. You only need to call our service hotline, and the customer representative can provide you with advice on products, technology, use and service, and can also provide you with services such as online troubleshooting, dispatching maintenance, service reservation and complaint handling, so as to ensure that our customer problems are satisfactorily solved. In addition, it also provides free customer care services such as product energy-saving common sense, antifreeze reminder and service reminder.

At the same time, Samsung TV maintenance service constantly strengthens the technical learning of maintenance workers, only to bring convenience and speed to users better.

Have you ever encountered the following problems:

1, (LED LCD TV) has no indicator light, sound without image, image without sound, white screen with flower screen and other faults.

2. (Plasma TV) The indicator light does not light up, or flashes continuously, and there is no sound or picture, but the green light is always on, the black belt or color bar is horizontal or vertical, the screen is blue, and the channel is automatically changed, the sound is automatically added and subtracted, and the menu automatically jumps out.

3. (LCD TV) The power-on indicator is not lit or continuously flashes, the sound is blank or the image display is horizontal and dark, the power-on protection indicator continuously flashes a black screen, the power-on image or image display is abnormal, the color suddenly turns white with horizontal and vertical lines, the channel is automatically changed, the sound is automatically added and subtracted, and the menu jumps.

Now that our family conditions are good, every household will have a TV set, and a little time will enrich our daily life. There will be some problems when TV sets are used for a long time. How to turn off the TV automatically when it is turned on? There are many reasons for this failure. Let's have a look!

First, how to repair the TV when it is turned on and automatically turned off?

1. After the TV is turned off, the user taps the shell with his hand and the TV is turned on again. This situation is mostly caused by the virtual welding of the internal circuit of the TV set. Generally, it is necessary to check the solder joints at the switching power supply and line scanning output circuit of the TV set, and it is possible to focus on larger components and components with higher temperature; After finding out the virtual solder joint of the TV set, solder it again with an electric soldering iron.

2. The TV will be turned off again soon after it is turned on, and it is easy to turn off from time to time, which may be caused by the failure of the X-ray protection circuit of the TV. It is recommended to measure the voltage of X-ray protection needle. If there is any abnormality, it is judged as a fault and needs to be replaced.

3. When the output voltage of the TV power supply is higher than the set value, the overvoltage protection circuit will work and the switching power supply of the TV will stop working. When the output voltage of the TV power supply is higher than the set value, the overvoltage protection circuit will work, and then the switching power supply of the TV will stop working, resulting in automatic shutdown. It is recommended to replace the power supply.

4. When the current load circuit of the TV set causes excessive current for some reason, the overcurrent protection of the TV set will work and stop the power supply circuit of the TV set. This TV set has an overcurrent protection device. When the current load circuit of the TV set causes excessive current for some reason, the over-current protection of the TV set will work, so that the power supply circuit of the TV set will stop working and turn off automatically.

Safe maintenance, intimate service is guaranteed!