Summary of cleaning work

Summary refers to analyzing the experience or situation in a certain stage of work, study or thought, and making written materials with regular conclusions, which can make sporadic, superficial and superficial perceptual knowledge rise to comprehensive, systematic and essential rational knowledge. It's time to write a summary. So how to write a summary in a new way? The following are four summaries of my meticulous cleaning work. Welcome to share.

Summary of cleaning work 1 It is an honor to be a cleaner in Century Garden. This job is hard for me. From the first day, I treated this job with a rigorous attitude.

Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.

In Century garden club, I try my best to serve sincerely. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this half-year summary is not to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience, learn lessons, and look forward to doing better in my future work.

Cleaning staff is an ordinary post, but I have been doing it with great care. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects. At work, I always have a correct attitude and do everything with an open mind. The enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning work of a company is related to the overall image of a company. Showing the clean and tidy side to the residents makes me feel very fulfilled. To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the company needs it. In the cleaning work, I learn while doing. During this period, the daily cleaning work mainly depends on the effective command of company leaders and the high consciousness of management personnel. () In the past six months, I have been able to actively report to the leaders in handling major events and take prompt measures. There have been no serious mistakes, but there are still many problems in the details of work. Fortunately, leaders and colleagues pointed out and remedied in time, and no serious consequences occurred.

The work in the past six months has also exposed some problems, such as being relatively lenient with oneself and not paying enough attention to some details, which need to be improved in the future work. In the future, I will learn from the advanced, master more skills, improve my professional level, and be determined to devote more time and enthusiasm to ordinary work, complete all the work assigned by the company, live up to the expectations of the company leaders, better serve the owners and add luster to the company.

Summary of cleaning work 2 20xx is about to become a thing of the past, and we will usher in a new year. Over the past year, under the guidance of the company's leaders at all levels, with the strong assistance and cooperation of various departments, and with the concerted efforts of all cleaning staff Qi Xin, the insurance department has completed all cleaning tasks inside and outside the mall according to the company's requirements. The overall work of the cleaning department for one year is now reported as follows:

First, improve the rules and regulations of the cleaning department. This year is to standardize the words and deeds of cleaning staff and improve work efficiency.

Relevant management systems such as Responsibilities of Cleaning Post, Code of Conduct for Cleaning, Detailed Rules and Standards for Daily Assessment of Cleaning, Standard for Cleaning Process, and Provisions for Performance Assessment were revised, and new management systems such as Operating Rules for Cleaning Safety, Requirements for Cleaning during Peak Passenger Flow, Emergency Plan for Emergencies, and Attendance Rules for Employees' Daily Work were formulated. The implementation of various systems has played an effective role in improving employees' work enthusiasm, initiative and self-discipline, allowing employees to perform their respective duties spontaneously, greatly improving the cleaning work inside and outside the mall on the original basis, and making the sanitary quality of each region reach the standards stipulated by the company.

Second, control the cost of cleaning materials to save energy and reduce consumption.

Carry out the company's spirit of saving energy and reducing consumption, strengthen the guidance of cleaning and saving consciousness, and call on employees to start from themselves and details and put an end to all waste. First, the water in the bathroom should be turned off in time when not in use, so as to reduce the frequency of pushing and dragging dust. When cleaning up the garbage, when the garbage in the bag is less than two thirds, put the garbage in several bags into one bag. Secondly, the practical operation training was carried out for the use of the dryer, and the relevant management system was formulated to reduce the frequency of use and prolong the service life of the dryer. Third, strictly control the use of daily cleaning tools and facilities and equipment, deeply understand the use methods of tools and facilities and equipment, and use tools reasonably according to the planned dosage; Regular maintenance of facilities and equipment, cooperation with the administrative department to check the quality and price of materials and facilities and accessories, so that the cleaning cost can be reasonably controlled within the budget, and truly increase revenue and reduce expenditure.

Third, the overall quality of employees has improved.

The quality of employees is an important part of the company image. In order to improve the overall quality of cleaning staff, cleaning staff have been trained and assessed many times from the aspects of management standard procedures, cleaning etiquette and service safety awareness, which has achieved certain results and greatly improved their safety awareness, service awareness and overall image. I understand that my own quality and the quality of cleaning service are closely related to the company's image. In the whole year, six employees found customers' mobile phones, wallets and articles and returned them to customers, which was well received by customers. No service to customers and merchants' employees was found, which laid a solid foundation for merchants and customers to create a comfortable and clean business and shopping environment.

Fourth, the main work done this year:

First, the daily cleaning work of shopping malls

1, effectively supervised the blue sky cleaning of outsourcing units, and made the ground cleaning work of the peripheral Xiangmian section, Renmin section and Changhong section basically meet the requirements of our company.

2. Complete the cleaning work during the peak period of shopping malls during the holiday season; Make reasonable adjustments and arrangements for personnel in key areas of shopping malls, guide employees to improve the overall awareness of regional management, and complete the comprehensive cleaning work during the holiday season of shopping malls;

3. Complete the shopping mall cleaning work in rainy and snowy weather; Protective measures shall be taken for cleaning in rainy and snowy weather: anti-skid tips shall be provided for the main entrances and exits of the four gates and escalators, absorbent carpets shall be laid, additional personnel shall be assigned to the main passages, sundries in the floor drain on the fifth floor shall be cleaned, employees shall be mobilized to shovel snow for the main passages outside the doors, and stains in the underground parking lot shall be cleaned; 4. Complete the daily management of green plants in shopping malls and on the fifth floor;

Second, the annual cleaning work

1, complete the dust removal of the high-altitude pipe network facilities and equipment in the underground parking lot and the comprehensive cleaning of several sewage pipe networks in Area A and Area B, so as to ensure the cleanliness of the pipe network facilities and the normal operation of the sewage pipe network;

2. Complete the comprehensive cleaning of the peripheral glass awning, the landscape lights of the pedestrian street and the keel above Gate 2; According to the cleaning work in spring, summer, autumn and winter, as well as the contents and requirements of cleaning services inside and outside the mall, we have made adequate arrangements and plans and put them in place in an all-round way.

Third, unplanned cleaning work.

1, complete the land reclamation and cleaning of the new office area after the group office is moved to the hotel;

2. Complete the cleaning work of the glass door rebuilt in the shopping mall for many times;

3. Complete the cleaning of garbage and sundries during the renovation of the fifth floor office, the overhead cleaning of external wall glass, and the comprehensive reclamation cleaning of the ground and details after the renovation;

4. Complete the wall cleaning around the booth in the pedestrian street and the comprehensive cleaning inside and outside the booth;

5. Complete the dust pollution cleaning work of the glass awning outside our company, the main passage of the shopping mall and the underground parking lot during the construction and reconstruction of Changhong Road and Renmin Road;

Fourth, the training of squad leaders and staff.

1, in order to improve the management level of grass-roots managers, in April, the squad leader was trained in job responsibilities, team building and execution improvement, so that the squad leader can understand the various rules and regulations of the department, the job responsibilities and the operation process of each position, influence employees with actions and their own image, educate employees, and ask employees to do what they want to do first, so as to better play the management role of connecting the preceding with the following;

65438+ 10 In February, June and June, employees were given comprehensive training on team awareness, service awareness, energy saving and consumption reduction awareness, performance appraisal rules and standards, safety management operating procedures and emergency handling procedures. It has played a very good role in promoting the service safety awareness, adaptability and work efficiency of cleaning staff;

Verb (abbreviation of verb) Problems in cleaning work

First, there is insufficient awareness of cleanliness and safety.

Daily cleaning of shopping malls in peak passenger flow and rainy and snowy weather will bring unpredictable security risks if all kinds of liquid pollutants are not treated in time; After the store is closed, the cleaning of the ground, the cleaning of the safe passage and the high-altitude cleaning of the surrounding projects all involve safety. Some employees did not have enough awareness of prevention during the operation, did not operate in advance according to the specified time, and some employees did not take any prompt measures during the operation. Safe operation and cleaning work can ensure the normal business environment of shopping malls. Therefore, every day, employees will be strengthened in safety awareness, so that employees can attach importance to the importance of safety ideologically and realize that there should be no carelessness and slack in cleaning and safety operation, and any negligence will bring serious consequences to themselves, others and the company.

Second, the cleaning staff is older, with lower education level, long cleaning time, monotonous and boring work, and their thoughts are prone to fluctuations.

Individual employees have poor work discipline and chat together when there are few passengers; There are also some employees who are excluded from monthly assessment and daily assessment; In view of these problems, while strengthening ideological education for employees, we should care about their lives, communicate with them more, improve their ideological level, and change passive work into active work. Correctly guide employees who violate discipline, combine performance appraisal regulations with humanized management, and reduce employees' disciplinary behavior; Learn the daily behavior norms and assessment rules of employees, so that employees can clearly understand that assessment is a comprehensive evaluation of employees' abilities (work attitude, work responsibility, teamwork, work quality and work discipline). Only through appraisal can we know what shortcomings we still have and what needs to be improved; Managers are required to be fair and just in the daily assessment of employees. Do not go through the motions in the inspection work, encourage those who perform well, punish those who fail to meet the standards and violate work discipline, and let employees recognize the assessment system from their hearts and implement it earnestly.

Third, lack of professional skills and knowledge:

The company continues to grow and develop, and high-tech materials emerge one after another. Our existing cleaning knowledge can no longer guarantee the cleaning and maintenance of high-tech materials. In the future work, we should strengthen our study, enrich the professional skills and knowledge of departments, and lay a good foundation for cleaning work.

Vii. 14 Work Plan:

First, adjust the age structure of manpower to improve the overall quality of cleaning staff; According to the requirements of the company, combined with the current situation of cleaning personnel, under the condition of ensuring the normal work of cleaning, gradually adjust the personnel who do not meet the requirements of the company; And cooperate with human resources administration to do a good job in the examination and approval of new employees;

Second, according to the departmental budget objectives, strengthen the use control of daily cleaning products and the supervision and maintenance of facilities and equipment, control the expenses within a reasonable and effective range, and better complete the objectives and tasks set by the company on the premise of ensuring the quality standards of daily work;

Third, teamwork should be strengthened: any work needs a harmonious working atmosphere and full commitment to be effectively completed. Whether it is the work intensity of employees at different times or the abnormal performance of employees at work, managers need to understand employees from all aspects, understand their ideological trends, find problems in time, guide and channel employees' dissatisfaction, and avoid affecting the overall work of cleaning; Strengthening the organization of employees' after-work activities and providing a communication platform for employees require managers not only to play a benchmarking role, but also to play a good coordination role among employees. While doing a good job in team relations, we should also do a good job in relations with other departments in order to better drive employees to do a good job in team building;

Fourth, staff training: cleaning training is a long-term work. Every year, cleaning staff should be trained in cleaning-related knowledge, so as to continuously improve their comprehensive quality and working attitude, enhance their sense of belonging and responsibility to the company, and promote communication between the company and employees, managers and employees. This year's training mainly includes the following points:

1, fire safety awareness training, cooperate with the fire department to train employees on fire safety knowledge, strengthen the training of employees' safety awareness in stages, improve employees' emergency handling ability, control ability and safe operation ability of cleaning in holiday peak areas, minimize the time for stains to stay on the ground, reduce potential safety hazards, and clean in strict accordance with the standard procedures of safe operation to eliminate potential accidents;

2. gfd, service awareness training, cleaning of all parts of the mall, employees' GFD and service awareness directly affect the company's external image. Therefore, the daily dress of employees is uniform, and the improvement of employees' service awareness is also the focus of cleaning training;

3. Skills and knowledge training. With the continuous development of the company, the standards and requirements of cleaning work will become higher and higher. In addition to basic cleaning knowledge, employees need to master more cleaning skills in order to do a better job of cleaning. For example, the maintenance of facilities and equipment, the cleaning and maintenance of floor tiles, and the cleaning and maintenance of stone materials all need professionals to operate. This year, we will focus on strengthening the training and learning of employees' skills and knowledge to meet the development needs of the company; In the new year, all our cleaning workers' unions have devoted themselves to cleaning work with more enthusiasm and positive working attitude, and made contributions to the all-round development of the company.

Back then, I had worked in Zongheng Cleaning Engineering Co., Ltd. for 4 years, and worked in Lin Yin Property Hanjia Project for more than 3 years. First of all, I want to thank the leaders of Linyin Property and Zongheng Cleaning Company for their trust and concern. Han Jia's cleaning project gave me a platform to learn and show myself. I also thank all my colleagues for their support and cooperation, carrying forward the team spirit, persisting and struggling together. However, due to various reasons, it will not achieve the ideal effect. In the first half of 20xx, we introduced the concept of knowledge management in cleaning industry and put it into practice, which brought great changes to our cleaning department in one year.

First, achieve goals, priorities and implementation.

This year, in the process of implementing various work plans, the cleaning department managed the sanitary facilities in Hanjia's jurisdiction as a whole, which made Hanjia's overall environmental hygiene comfort reach the expected effect of our department and provided a good home environment for Hanjia's owners and visiting guests. The specific implementation of the clean-up work is as follows:

1. finish cleaning the spider web on the top floor of corridor in * * * area 12 times;

2. Clean the air duct tuyere in the basement public area 12 times;

3. Finish cleaning the cobwebs of pole lights in public areas of the park 12 times;

4. Clean the envelope glass in the public area of the high-rise elevator for 6 times;

5. Complete the maintenance of stainless steel oil for passenger elevator 12 times;

6. Complete the overall cleaning and wiping of underground garage pipeline facilities for 6 times;

7. Complete the ground cleaning of underground garage for 4 times;

8. Clean the pipe trench of public facilities in the park 12 times;

9. After cleaning the park glass shed 12 times;

10. Clean the unit road mesa 12 times;

1 1. 547 sets of vacant houses were cleared twice;

12. The waterscape pool in the park was cleaned 52 times;

13. Finish cleaning the glass curtain wall of the sales center for 3 times;

Four sets of formwork houses in 14.D area were cleaned four times; 2 sets of formwork houses, 35 buildings, cleaned twice;

15. Disinfection and deratization; According to the plan, through implementation. Since the implementation of this work, the effect of killing rats, mosquitoes and flies in the park has been good, which has played a very good role in the sanitary situation of the park;

16. assist the outsourcing unit to clean the drainage ditch before the rainy season ends;

17. Finish the preliminary work of room sorting and cleaning.

Second, internal management work

In the second half of the year, our department combined with the actual work characteristics, focusing on the following aspects to improve:

1. Adjust the positions of the monitor and employees to improve the cleaning quality and reduce the complaint rate;

Based on the observation of daily work and the characteristics of cleaning work, we changed the existing two squad leaders, the domestic garbage collector and the squad leaders of the first and second phases. The monitor can find different problems in different positions and improve his ability. Domestic waste collectors are collected by people with the same conditions in turn. The benefits of this change are as follows:

(1) arouse the work enthusiasm of the monitor, increase the frequency of patrol cleaning and improve the quality of cleaning;

(2) Domestic garbage collection is a dirty and tiring job. The rotation levy can avoid the temporary absence of replacement caused by personal resignation, effectively stop the threat of employee turnover or salary increase, and also train all-round workers to take over any post of resigned people.

(3) Reduce your unnecessary rest time and enrich your working time;

2. Strengthening environmental sanitation management measures: In order to continuously improve the quality of environmental sanitation, we have focused on strengthening the management of cleaning service quality, mainly in the following aspects:

Third, training:

Due to the high mobility of cleaning staff and the low threshold of cleaning work, the quality of cleaning staff is uneven. In order to improve the overall level of cleaning staff, we have done a lot of work in training and management, especially the purchase of the first clean emergency network.

The extreme edition of correspondence training course of clean technology has played a particularly important role in employee training, especially in the training of employees' actual workflow. We deeply feel its special significance. If a good cleaning company's training is not in place, imagine that there are problems with its overall workflow and standards, and this year the cleaning department will organize employees to carry out it;

1. Etiquette and courtesy training 4 times/year;

2. Quality education and training 3 times/year;

3. Fire safety training twice a year;

4. Process training 4 times/year;

5. Professional skills (pharmacy and professional tools) training 4 times/year;

Through training, employees have a new understanding of their work. At the same time, through training, they have a good opportunity to study and exercise, understand their responsibilities at work, master the basic knowledge of cleanliness, and improve their labor skills and work efficiency. In addition, through quality education and training, the cleaning staff provided cleaning services for 8 people this year, and * * * picked up three items, including mobile phone department, car card and securities. The employees' spirit of finding money is well received by the owners. At the same time, it also won honor for the property and created a good and safe home environment for customers.

In short, as a service provider, the future competition will be the competition of details. Only by paying attention to detail service and working hard on every detail can we be in an advantageous position in the fierce modern market competition for a long time.

Four. Management of the company

As the head of Han Jia's environmental maintenance department, Zongheng Cleaning Company has 44 employees on site, 39 of whom are responsible for the daily environmental sanitation maintenance of nearly 250,000 square meters of Han Jia International, and the other 5 are responsible for the daily environmental sanitation maintenance of the sales center and four model rooms in Zone D. Over the past year, as managers, we have effectively managed the cleaning company in the following aspects:

1. Quality inspection and supervision; This year, while we are working, we have humanized management of cleaning staff, especially in employee ethics. We try our best to remind everyone of this rule every day. The cleaning work that the company is responsible for in Han Jia has not made any major mistakes in the past year.

2. Work effectiveness management; That is, the quality of work, operating procedures, emergency handling and the timely rate of cleaning work. For the above four aspects of work, our department will conduct regular and irregular inspections according to the requirements of the property, so as to deal with problems in time when they are found, and track them all the way to solve them before they are exposed. Through the above management, in general, the cleaning service of the cleaning department basically meets the requirements of the management office this year, and the improvement of the work and business of the cleaning department provides better services for customers and creates good conditions.

Shortcomings in verb (abbreviation of verb), problems found and measures taken.

This year, in the process of finishing all the work one after another, I also exposed some shortcomings:

1. The management level needs to be improved: lack of attention to advanced technical knowledge in the same industry; Lack of initiative in work and lack of language organization ability;

2. The management and implementation of details are not in place: doing things without details; Lack of "giving inferences";

3. The cleaning work lacks foresight and thoughtlessness; The improvement of the forward-looking consciousness of cleaning is mainly to strengthen the management skills training of managers, strengthen the sense of responsibility, and make them do things comprehensively and meticulously; Procedural work is not lasting and needs to be strengthened; Poor continuity of program work: pay attention to thinking, enhance sense of responsibility, and strengthen the training of working procedures;

4. The management and control of consumables need to be further improved; Management and use of material consumption: this year, our department will stop anyone who violates this behavior in the use of materials; Employees should register the recipients, and explain the reasons when they exceed the normal recipients, so as to control the cost of cleaning consumables within a reasonable and effective use range.

20xx is a year of refined management and steady development in our department. Opportunities and challenges coexist. How to explore, innovate and forge ahead, how to reduce and reduce mistakes, etc. According to the guiding ideology and development prospect of the management office, the following work improvement plans are formulated:

1. Ensure the cleaning service of 250,000 square meters, and complete the cleaning service of 6.5438+0.5 million square meters delivered by Schwab;

2. Open source and reduce expenditure, control internal friction, reduce cost and save energy;

3. Implement the theory of rapid clean management, introduce correspondence training courses on clean technology, and learn from all employees;

4. Strengthen management, refine working procedures, improve skills and improve work quality;

5. Strengthen the management level of managers. ;

6. Conscientiously implement the contents of the Responsibility Letter;

7. Pay attention to the training and implementation of "personal behavior".

From the surface to the essence, we clearly realize that all the shortcomings in the past year are attributed to the management level of our managers. If this problem is not solved well, we can't have tomorrow and future.

We should use the contents of the responsibility book to "implement, check and improve" our management and service work, so that all employees can truly understand "what should we do?" How come? Pay attention to the cultivation of "personal behavior" and implement "personal behavior" as an important part of "quality service". We must pay attention to and attach importance to "personal behavior" from this height. At the same time, we should pay more attention to each of us "actively, consciously and positively" and "start today".

The perfection and implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other departments and the strong support of leaders. I hope that when we review our work in 20xx next year, we will not only gain confidence and satisfaction, but also gain fruitful results! !

Looking back on one year's work and comparing my responsibilities, I feel that I am still competent. Although I have made some achievements, accumulated some experience and improved my management ability in the past year, I think there is still a big gap from the company's requirements. At the same time, there are still many things we need to think about, but we will find a new starting point by summing up. In the new year, we will continue to carry forward the team spirit and overcome all difficulties. Strengthen the study of ideas and professional knowledge, carry out training in an organized, planned and purposeful manner, constantly strengthen personal quality and ability, give full play to their professional knowledge and skills, and strive to learn management knowledge and improve management level. Finally, we firmly believe that in the new year, the cleaning department will do a good job in cleaning under the leadership of the property and with the support of various departments, and will also show it to you with a brand-new attitude.

Summary of cleaning work 4 Dear leaders:

Hello! I have been employed as the cleaning supervisor of the property department since May 18 this year. Responsibilities: Responsible for daily cleaning, regular disinfection and garbage removal of parks A, B and D, supervision and management, land reclamation and daily sanitation and cleaning services of property office areas and E, F and G received at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is the work report since this year:

First, land reclamation.

At the beginning of the work, the focus of the work was land reclamation in the public areas organized by abd. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, during the whole period, land reclamation and large-scale maintenance work were carried out at the same time, which caused the secondary pollution and repeated cleaning of the completed land reclamation area. The reclaimed water system was not opened until the owner concentrated on it, which undoubtedly had a great impact on land reclamation. However, under the coordination of Manager Wang of the Property Department, after many communications, I contacted the general contractor to transport the large pieces of construction waste as far as possible, and I arranged for a small amount of construction waste to be cleaned up by land reclamation personnel. In addition, I temporarily borrowed fire water for land reclamation through coordination. Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation. At the same time, when efg Group took over at the end of the year, it was freezing, and most of the time there was no water, so it overcame many difficulties and completed the land reclamation work.

Second, regular disinfection work

In the routine disinfection work, the company proposed to purchase drugs and equipment by itself, arrange personnel to collect information and consult professionals, and make a set of operating procedures and a list of drugs and equipment suitable for the current situation of the project, which saved the cost. At the same time, it cooperated with the mosquito killer installed in the garage and the weekly disinfection frequency, and achieved due results, and made written records for archiving. Gradually improved the environmental problem of mosquitoes in the park garage.