Shenyang ZTO express

Hello! I am a ZTO express consumer in Kunming, and I am very dissatisfied with your handling of my waybill. The main reasons are as follows:

1.ZTO express Kunming branch customer service staff has a bad service attitude. You can ask the general manager to find out by telephone recording.

2. The attitude of 2.ZTO express customer service staff is always negative, and the answer given to me is always "impossible". In view of the fact that I have contacted customer service staff at all levels in advance to confirm the order information, the previous answer was ok, but I didn't finish the order, so I contacted Zhongtong myself, and the final result was "no way". Please don't make uncertain promises, it is very promising and disappointing.

The speed of 3.ZTO express train is "turtle speed". My last mail was received and sent in Zhejiang on June 20th. From June 16, I was very anxious to contact your customer service staff in Kunming, and I was very relieved to learn that the mail could arrive as scheduled, but I had not received the parcel or the follow-up instructions from the relevant person in charge or employees by June 20.

4. The customer service staff of 4.ZTO Express has a weak sense of cooperation. The success of any event in an enterprise is by no means accidental. It needs the support of a strong cooperative team. But this is not reflected in this package. They have been pushing each other. The most frequent reply I get is "It's none of our business, and there's nothing we can do. Our process is ..., the arrival of your date needs to be delayed by one day ..., and our employees have already left work (at present, it is about 16: 45) ". As a customer service staff in the service industry, can't you handle special circumstances? What's more, your company's "turtle speed" caused the so-called "special event". Even if it is a "very special" incident, can't the backbone cadres coordinate flexibly when they know the cause and effect of the incident?

4. The corporate culture of 4.ZTO Express is "famous all over China", and we always use EMS. But for many existing logistics companies, I also find that the service is very good, which can surpass the service of EMS, but I am still disappointed with ZTO Express. After the first cooperation, many unpleasant things happened, which made me very sorry. At the same time, compared with the corporate culture and service promotion of your website, the realistic attitude is even more out of place, and online advertising has become a dead letter.

As a consumer, I like to see active competition in an industry. Competition makes society progress, and also makes our enterprises constantly improve their competitiveness, getting stronger and stronger, getting more consumers' love and based on the express delivery industry. However, your trip from Shanghai to Zhejiang and then to Kunming (especially Kunming branch and Shanghai headquarters) made me very disappointed. In any service link, your company's performance is a bit stiff and tough, and its language is very tough. Being in a condescending state, I disappeared as soon as I got off work, and things were not handled completely, and I didn't get any reply and comfort. The highest level of service should be to stand firm and be tactful, so as to gain the understanding of others to a great extent.

6. If I am an employee of ZTO Express and a similar special event happens, I will handle it like this: I will coordinate with an employee, or when other employees are particularly busy, I will personally send emails to consumers (using off-duty time) to promote some corporate culture. Even if the company mail is delayed, I will make some explanations to win the understanding and affirmation of consumers.

If you can pay attention to my suggestion, I will feel that your company is a super competitive enterprise. If you think the above is impossible, I take back the above suggestion and feel very sorry for your development.

Finally, I believe that ZTO Express Company will pay more and more attention to the company concept of winning by service under the pressure of huge industry competition, so that the company's career will develop and grow, and finally stand out in the industry. I wish your company a prosperous career and a lasting foundation.

Shunsong

Shang Qi