What to do if the real estate customer service is too old?

Hello, if you are doing property customer service, you can be around 50 years old. If you are too old, you are not suitable for property customer service.

1. You must have Strong sense of professionalism and responsibility. Being a property customer service director is a very complicated job that ordinary people cannot do. A real property customer service director is made of steel. Without passion and dedication, you cannot be a real property customer service director. Property customer service directors have high requirements for emotional intelligence and overall personal quality. To put it bluntly, it is a person's work attitude. This is determined by the property service industry we are engaged in. You can learn and improve while doing it, and there is no age limit. You can do it even when you are sixty years old, and you can do it when you are in your twenties. Our company has people with undergraduate degrees, college students, technical secondary schools, and high schools. Who can say that those with undergraduate degrees are good at it? Those with technical secondary schools and high schools can do it. No matter what, no one would say this. Work attitude is very important. No matter the level of education or age, as long as he is capable and has a good work attitude, it will be fine. Work attitude is the first thing to be a good property customer service director.

2. Care and care for employees. The property customer service director is engaged in a labor-intensive industry and is engaged in the management of people. The job of the property management company is to serve the owners and provide them with satisfactory services, which requires employees to serve them. If the service people have unstable minds and go to work with work emotions, how can they provide satisfactory services to the owners? Therefore, as a property customer service director, you must put your employees first in your management work and do everything yourself. You are not a competent property customer service director and do not set an example in everything. You are also not a competent property customer service director. You can only put your employees at heart. Only by treating employees as their brothers and sisters can employees regard the company as their home and serve the owners with greater enthusiasm.

A property customer service director must also care for his employees to a certain extent. Excessive care is not caring, and in fact it will harm the employees. We used to have a manager who was like this. He drank every day. On the surface, he got along well with the employees. In fact, he was a brotherly brother. This kind of care was like a small group. There were also employees who made mistakes and didn't deal with things that should be dealt with. This kind of love was also It is not true love. Such a result can only make the company system ineffective. In the end, it cannot be managed and it has no prestige. How can such a team provide satisfactory services to the owners? How can such a manager be called a qualified property customer service director?

3. Put learning as the first priority for career success. A qualified property customer service director must regard learning as the first priority in life. Learning is never-ending. Learning makes people happy. Learning can improve people's realm and open their minds. Learning will not fall behind the times. The so-called "live to grow old and learn to grow old" is the truth. Ideas determine the way out. Where do ideas come from, from practice, and from books. If you don't learn, there will be nothing new to teach employees. Employees can't learn with us. I feel that there is no future for development if we work together.

The more people who don’t study, the more they think they are great, and the more people who study, the more humble they are. What our team needs to learn most urgently is property professional knowledge, as well as professional-related knowledge such as architectural design, landscaping, real estate sales, etc., to become all-rounders. There is nothing difficult about learning knowledge. If you study hard, you will understand a little more than others. You are the teacher.

Fourth, we must have the awareness to serve the owners wholeheartedly. You must serve the owners wholeheartedly, not half-heartedly, let alone act like a manager. Last year, the Property Law clearly stipulated that property management companies, called property service companies, emphasize that properties are services to owners, not management of them. As a property customer service director, you must not have the idea of ??dealing with the owners. We have also recruited and interviewed property customer service directors, and there are many people who have been working there for several years. They have had a lot of ups and downs. When it comes to the owners, they get angry and even give them back. I am preaching scriptures and giving treasures, how to collect evidence, how to bring the owners to the police station, I definitely cannot want these people.

We must serve the owners wholeheartedly, which is the foundation of our business. The banner posted in the service hall clearly expresses our commitment to the owners, that is, "We always pay attention to the opinions and suggestions of the owners, and come to us if you have any questions." Satisfying the owners with our services is the goal pursued by each of our employees and the highest level of our corporate value pursuit. Only when the owners are satisfied can we collect fees and make profits. Only when the owners are satisfied can we Having a good reputation is very beneficial to our market development. Not only must we have the awareness to serve the owners wholeheartedly, but we must also educate our employees to serve the owners wholeheartedly. We must tell our employees that as long as the problems raised by the owners must be found, we must find ways to solve them, and we cannot ignore them just because they are small. , don’t shirk responsibility.

Usually, pension insurance has a prescribed retirement age, which is 60 years old for men and 55 years old for women. Now the new policy stipulates that female insured persons can choose their own retirement age within the specified age group.

This means that women with flexible employment can choose to retire earlier. Recently, news came from the Municipal Labor and Social Security Bureau that the "Zhengzhou Measures for the Calculation and Payment of Basic Pensions for Enterprise Employees" (hereinafter referred to as the "Measures") stipulates that among the new regulations for basic pension insurance for enterprise employees that will be implemented from July 1 It is clear that female insured persons can choose their retirement age within the prescribed age range. The "Measures" stipulate that female insured persons who have participated in insurance and paid contributions in the original public enterprises and institutions for more than 10 years, and whose cumulative payment years have reached 15 years, and who have been employed flexibly for more than two years, can choose to retire between the ages of 50 and 55.

The "Measures" clearly stipulate that in the future, individual industrial and commercial households and flexible employment personnel in Zhengzhou City will participate in the basic pension insurance and reach the prescribed retirement age. As long as the normal payment period reaches 15 years, they can enjoy and Pensions with equal treatment for retired employees of urban enterprises. The contribution ratio is uniformly adjusted to 20, which is 8 lower than the contribution ratio for urban enterprise employees, but the pension calculation and payment methods of the two are the same.

The conditions for receiving monthly pensions are: men are over 60 years old, women are over 55 years old, and the cumulative payment years have been 15 years. Considering that the payment of individual industrial and commercial households and flexible employment personnel in urban areas is interrupted from time to time, it is difficult to ensure that they reach the prescribed retirement age. Therefore, the "Measures" stipulate that after such insured persons reach the retirement age, they can voluntarily apply to extend the payment period backwards, up to a maximum of 5 years.