What does the receptionist in the sales department do?

The main tasks of the sales receptionist are as follows:

First of all, provide tea service for visiting customers and VIP customers in the sales office as needed, and do a good job of reception and welcome.

Secondly, keep the sales department clean and tidy. If guests make a mess of the sales department under special circumstances, they can't help but be happy, but should promptly notify the cleaning staff to do a good job of sorting out.

Next, we should master the basic situation of the property, answer all kinds of questions raised by customers and solve all kinds of questions about the property.

Finally, be responsible for negotiation and other work, and complete other work assigned by the leaders.

Receptionist's requirements:

1, standard mandarin, good image and temperament, sweet voice. ?

2. Be responsible for answering and transferring incoming calls and registering visitors and customers.

3. Good communication and expression skills, rigorous work, good communication skills and teamwork spirit.

4. Careful, serious and responsible, with strong communication and coordination skills and language skills.

Responsibilities of the receptionist:

1, obey the assignment of the foreman, read the shift record book carefully, and make clear what the last shift should know and must do.

2. Be familiar with the workflow of reception and inquiry at the front desk and the business and knowledge that should be mastered, handle the extended stay of guests, make relevant statistical statements at the front desk, leave messages for guests, and store cash valuables and simple items that need to be stored.

3. Manage and make room card numbers, classify emails, distribute newspapers, provide wake-up service, answer various service questions raised by guests, and reflect the reasonable requirements, opinions and suggestions of guests to relevant leaders.

4. Publicize the guest room, catering, fitness, entertainment and other services provided by our library.

5, smile, warm service, do a good job in guest relations.

6. Grasp the birthdays of important guests and foreign guests, report to the competent manager in time and give appropriate congratulations.

7. Carefully check the accuracy of the statements you handle to prevent wrong accounts, missing accounts and evading accounts.

8, complete other work assigned by the leadership.