Personal annual work summary of property post

Personal annual work summary of property post (generally 5 articles)

Time is always so fast. In a blink of an eye, a year passed silently. Looking back on the work in the past year, there must be a lot to sort out, which means we are ready to start writing the year-end summary again. In order to make you no longer have a headache for the year-end summary, the following is my personal annual work summary of the property position (5 general articles). Welcome to reading. I hope you will like it.

Annual work summary 1 20xx is a year for xx to seek development. Over the past year, with the care and support of leaders at all levels in the company, xx Property Management Office has always implemented the corporate philosophy of "building a quality life for owners" and followed the principle of "owners first, service first". While doing a good job in property management services, it has gradually straightened out and improved various management work according to the actual situation of xxx. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has also achieved certain results, which is closely related to the hard work of the company leaders and employees.

I. Completion of daily management objectives in 20xx years:

(a) Housing management

Housing management is one of the important contents of property management, especially in the early stage of owner's decoration. Look at the problems existing in the old property community, such as water leakage from the upper and lower units, damage to the facade, damage to the building structure, and changes in housing functions. These problems have caused difficulties and difficulties in the later management services, and gradually evolved into outstanding problems that plague the development of the industry.

To this end, in terms of decoration management, we have focused on strengthening the following aspects:

1) Drafted the Decoration Work Guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and make preparations for the later management work;

2) Strictly examine and approve the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly examine the facade and indoor structure in the decoration application, and give examination and approval opinions and suggestions;

3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud;

4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners.

5) From 20xx 10, according to the needs of work arrangement, the management office set up a special decoration inspection responsibility system, which was organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

(b) community safety work

Community security and fire fighting are the top priorities of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in residential areas, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, the tasks arranged by the company have been basically completed in the case of complicated personnel access and lack of hardware facilities.

1) Continue to implement the positive and negative pass system for construction personnel, and regularly set posts to repel the decoration units, which greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided customer complaints caused by renovation delays, and achieved good results;

2) In order to strengthen the supervision of decoration handling and avoid using elevators to handle decoration materials illegally, the management office has implemented the "Decoration Handling Deposit Management System" since the second half of 20xx. Since the implementation of the system, the situation that materials stay overnight in public places, the sanitary environment is destroyed during handling, and illegal elevator handling is basically eliminated;

3) Strictly implement the personnel and goods access management system, and the construction personnel shall get in and out with certificates. Other personnel must cooperate with the inquiry and registration, and the goods brought out of the community can only be released after inspection. With the strict implementation of these management systems, the security of the community can be guaranteed;

4) According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every month to ensure that the fire fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required;

5) In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was chaotic. After the special rectification work was presided over by Manager Deng and related work was arranged, all the vehicles in and out were certified, which greatly improved the safety factor of parking lot management.

(3) Management of public facilities and equipment

The good running state and maintenance management of the public facilities and equipment in the residential area are based on the adjustment and running-in of the previous takeover acceptance and trial operation. As the first small high-rise residential project of Guanghao Real Estate, xxx has always adhered to the working philosophy of "strictly controlling the handover and acceptance and closely monitoring the operation status of equipment" since the first building was delivered to the owner. Therefore, we have implemented the following management measures:

1) Establish the system of initial inspection and re-inspection of equipment handover, such as elevator equipment handover. Due to the influence of various factors, the installation technology of elevator and the running performance of equipment are not ideal. However, in the process of acceptance, with the close cooperation of all departments of the company, there are problems that do not meet the quality requirements, and after coordinated follow-up, they are basically rectified;

2) In the early stage of property management, because the equipment is in the running-in stage, the use situation is different from the normal stage, and failures occur from time to time. For this reason, the management office has strengthened communication with relevant units, conducted special discussions on existing problems, and then adjusted the management focus according to the actual situation. After hard work, the operational performance of the later equipment has been greatly improved;

3) Implement the system of regular inspection of equipment, so that the procedures of equipment inspection and maintenance are put on the wall, and the maintenance personnel regularly carry out inspection and record the inspection work, which basically achieves the work goal of finding and handling public equipment problems in time;

(4) Environmental sanitation management

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection system, and the cleaning team leader has organized the cleaning work in the relevant areas and carried out inspection and rectification work every day. Through the unremitting efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, special cleaning work has been carried out in view of the harsh climate, and no safety accidents caused by inadequate cleaning work have occurred throughout the year.

1) After each building is delivered to the owner, the cleaning and land reclamation of the construction unit are not in place and cannot meet the requirements of management services. In the case of tight staff and heavy tasks in the early stage, the management office put the responsibility of cleaning and land reclamation of each building on the post, and the cleaning post successfully completed the cleaning and land reclamation of each building while carrying out daily cleaning work, laying a solid foundation for the environmental sanitation management in the later stage;

2) Due to the construction in the early stage, the sanitary conditions of the parking lot were poor and there was a lot of dust. Therefore, the management office uses the wastewater from waterscape and swimming pool and cleans the parking lot regularly, which keeps the parking lot in a good sanitary condition under limited conditions;

3) In the early days, some owners often dumped domestic garbage in the elevators and elevator lobbies of each building, which had a negative impact on environmental sanitation and caused complaints from other owners. The management office first posted a "warm reminder", and then identified the suspected households through security and monitoring. After repeated patient explanations and persuasion by property management personnel, the situation of dumping domestic garbage at will did not happen again;

(5) Greening management

In order to create a beautiful living environment for the owners, we have strictly implemented the greening management measures. According to the progress of greening construction in xxx residential area, we cooperated with the company to actively do a good job in greening maintenance management, designed and produced greening warning signs and green belt fences, so that the green space was basically free from damage, trampling and public phenomena. At the same time, according to the greening habits, make a greening maintenance plan, and fertilize and prune the greening. Through the hard work of greening personnel, the greening growth of the community is in good condition.

Second, the shortcomings and prospects

Although we have made some achievements in the work of 20xx, there are still many places to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved;

Second, communication with the owners is not enough, which should be strengthened in the future work.

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of owners and causing their dissatisfaction with management services;

Fourth, there are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.

In view of the above problems, in the 20xx years of work, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job.

In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the community, so as to make xxx enter the excellent property management community as soon as possible and contribute to the development of the company.

Personal property post last year's annual work summary 2, is a year of rapid development, is a year of stepping up upgrading, is a year of bumper harvest. This year, under the leadership of the company, with the support of the leaders at all levels of developers, A Property Management Office has always implemented the principle of owner first, and according to the actual situation of A Property Company, while doing a good job, it has rationalized and improved the annual work summary of property management, and initially achieved "engineering procedures, standardized operation, utilization and scientific management". The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. The annual work of property management is summarized as follows:

(1) Housing management Housing management is one of the important contents of the annual work summary of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment In order to ensure the normal life of residents in the community, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

(III) Greening Management In order to create a beautiful living environment for the owners, we strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, and timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance of greening companies to urge them to rectify. In the case that the greening warning signs are not in place, simple warning signs and fences will be made to strengthen the protection and management of greening, so that the green space will be basically free from damage, trampling and public phenomena, and the greening will be completed.

(IV) Management of Environmental Sanitation In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and piled up the decoration garbage in bags at fixed points, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.

(V) Safety precautions in residential areas Safety precautions and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Annual work summary 3. I have worked in xx Property Management Company for some time. During the period, I received careful guidance from the leaders and enthusiastic help from my colleagues, and I would like to express my heartfelt thanks. The work report for this period is as follows:

1. Abide by your duties and work hard.

I know that the leaders have put forward high requirements for me, and my job responsibilities also require me to be higher and stricter. I can't be careless or make any mistakes. Only by being conscientious and down-to-earth can I achieve high quality and high efficiency.

To this end, I regard it as my core task to fulfill my post responsibilities and complete the important work assigned by the leaders. I take urgent work and daily affairs seriously, without discount. Not only pay attention to accurately understand the spirit of the leadership's instructions, go all out to implement them, but also pay attention to methods and methods, and achieve good results. Not only pay attention to initiative, be familiar with the situation, but also try to give full play to the technical knowledge and experience I have learned in my previous work. Not only pay attention to tracking key tasks, seriously think about problems, but also assist other departments to complete tasks together.

During this period, many tasks were completed according to Lu Gong's instructions. The internal rules and regulations of the engineering department and the preparation of materials before entering the construction site for acceptance work were formulated. It can be said that all programmatic documents, important materials and key paragraphs have been carefully scrutinized and repeatedly verified, striving to express accurately and eliminate ambiguity. After repeated revisions and improvements, it was submitted to the leaders for review, and the tasks were strictly controlled to be completed in time as required.

2. Simple and sincere, strict self-discipline.

In order to keep my simple nature, I try to be honest, enthusiastic and not impatient, and always follow the rules in my heart. Be honest, diligent and pragmatic, and accurately grasp the scale and scale of doing things for the people.

In terms of work style, I am not afraid of difficulties and have a tenacious spirit of struggle, although my work tasks are very busy and my work intensity is very high during this period. But without complaint; For difficult work, dare to face difficulties; It belongs to the work of multi-department cooperation, and strive to do more by yourself; The company put forward an urgent task, even if it works overtime.

Generally speaking, because of my lack of work experience, my ability is still lacking. Although I dare to fight and dare to fight, I am competent for my job, but I mainly benefit from "strong generals have no weak soldiers" and under the correct command of such excellent teams and leaders. It has been honed in bone spurs; Although I can strictly abide by the law and discipline, I am modest and prudent, but it is mainly because I am "near Zhu Zhechi", and thanks to the supervision of my leaders and colleagues, I have been cultivated in love; Although I am diligent and eager to learn, it is mainly because "a great teacher makes a great apprentice", thanks to the careful guidance of the leaders and the help of my colleagues, my understanding has been improved. To this end, in the future, we need to further strengthen the spirit of pioneering and innovation, hone our will, improve our execution, be more strict and self-disciplined in life, strengthen our professional quality in study, and quickly complete the tasks assigned by our leaders under the correct leadership of our superiors.

Annual work summary 4. One person in the property post, scientific arrangement, and strengthening the "three-all management". In order to build a corporate brand with Galaxy characteristics, establish a good corporate image, complete the handover of new properties, realize diversified management, strive to create a double harvest of social and economic benefits, firmly grasp the main line of property service work, start work, and better complete the tasks assigned by the company. The work of the past year is summarized as follows.

First, clear indicators, and strive to increase revenue and reduce expenditure.

At the beginning of the year, according to the target management responsibility issued by the board of directors, the department responsibility book was signed by department, and the task indicators of the general manager's office were clarified. Over the past year, despite the replacement of property management personnel, with the increase of housing problems, the rise of property management fees has been affected, but I still managed to complete the charging task, and at the same time paid attention to increasing the income outside the property, and realized the diversification of pure water sales income through efforts. Represents the rental income of the house and the labor income of xxxx yuan. The transfer of the name will increase the income of xxxx yuan.

Second, the implementation of quantitative training system.

According to the Training Plan, we implemented the training work, purchased the CD "How Property Management was Tempered", and organized everyone to watch and study carefully. The class time was nearly 10 hour * * 8 discs. We made a training handout X announcement and gave X lectures (for all employees), which strengthened the combination of pre-job training and on-the-job training. In the case of a large number of new employees and large variables in the entry and exit of employees, training is given priority. And pay attention to the implementation of the responsibility system, combined with the actual work, improve the quantification of each post responsibility, facilitate operation, facilitate supervision and inspection, and ensure the implementation of various systems. It is affirmed that the responsibilities of cleaning staff should be promoted by each department in detail, and the standardization should be improved by the quantitative system of departments and posts, and the on-the-job employees should be required to do their jobs well.

Third, the property handover personnel training

One of the main tasks of the company this year, the handover of the new property xxxx Building, was fully prepared at the beginning of the year. Make clear the handover of each workflow, plan to recruit new employees, and gradually increase the number of employees according to the completion handover stage of Du Ming Building to reduce the cost. Due to adequate organizational preparation and clear division of labor among various departments, the handover task has been successfully completed and the management of the new property has been implemented. After more than half a year's practice, employees have been trained to be competent for their respective jobs.

Four, five heart service to enhance corporate image

At the beginning of the year, it was proposed to do a good job of quality service with "five hearts" and enhance the corporate image. The general manager set an example and made a big fuss about broadening services. In order to satisfy the owner, the owner will take the initiative to serve when necessary. The host is out, the flowers and trees at home should be watered, and the ornamental fish should be fed. The property manager took the initiative to take the key and completed the task well. The owner proposed to hire a nanny, took the initiative to contact the housekeeping service company to help coordinate, changed many people successively, and finally invited a satisfactory nanny. The owner's car xxx pass should be handled, and take the initiative to help the agent to close the relationship with the owner. Thanks and praised by the owners, the corporate image has been improved. Original:

Fifth, strengthen communication and cultivate team spirit.

Pay attention to the relationship with other departments this year. The new property manager has a desire to do a good job at first, and some jobs must be coordinated by employees from other departments. Poor communication and coordination will affect work psychology, so we should adjust it in time and pay attention to communication. Now we can work well together. Instead of directly interfering with the problems found, we should coordinate with the department leaders and managers to solve the problems, and educate the majority in the department through individual problems, which is conducive to mobilizing everyone's work enthusiasm. Can play a subjective initiative, so that team spirit can be carried forward.

Sixth, reflect on the shortcomings and implement rectification.

My work also has many shortcomings. In the future work, I will improve my own shortcomings, foster strengths and avoid weaknesses. Study hard and improve your working ability.

Annual work summary 5. Personal property post has done a lot of work around the overall goals and requirements of the property company for xx years and successfully completed various tasks of the community. Now I will report my main work in xx years as follows:

I. Labor and social security work:

This year, the community registered unemployed people 103 and arranged "flexible employment" for 42 people; Organize unemployed people to participate in 12 job fairs and 6 batches of vocational and technical training courses organized by xx District Human Resources Center; For 8 unemployed people, "40, 50" social security subsidies were handled.

From July last year to June this year 165438+ 10 * * 627 people (36 new participants this year) applied for medical insurance for urban residents in xx city; 10 people completed the "sporadic reimbursement" of drugs, with an amount of more than 40,000 yuan.

Second, the minimum work:

During the Spring Festival, the community offered condolences to five low-income poor families, distributed rice, flour, oil and solatium, and distributed winter heating subsidies to 1 low-income families. For the low-income household Chen Wenbin, I applied for the xx Orphan Relief Fund, 300 yuan; Provide medical assistance to 9 poor families; And handled low-rent housing for 2 low-income families with difficulties.

In the whole year, 5 households with 6 people were newly granted minimum living allowances, with the amount of 1.004 yuan. Xx years of subsistence allowances review, 2 households with 5 people were stopped, 4 households were adjusted, and 5 people were reduced. In 500 yuan, 42 people from 29 households were distributed, totaling 6,375 yuan.

Third, the work of the disabled:

Community organizations organized disabled people to participate in 5 batches of free training courses and visit xx Wildlife Park 1 time; Second-generation disability certificates were replaced for 15 disabled people, and disability certificates were processed for 5 disabled people.

Four. Work of the Committee on Ageing:

On the occasion of the "Double Ninth Festival", 63 golden couples in the community were celebrated 1 time, and 358 elderly people over 65 were issued a new "xx senior citizen discount card". In the whole year, 4 people were given "health care" subsidies for the elderly over 90 years old, totaling 2,400 yuan.

Verb (abbreviation for verb) Population and family planning work:

4 lectures on prenatal and postnatal care among women of childbearing age; Free physical examination for women of childbearing age for 4 times and B-ultrasound for 3 times; At the same time, 12 bottles of folic acid tablets were distributed to 12 pregnant women; There was no unplanned birth 1 person in the whole year, and the population and family planning work was well completed in xx years.

Six, work style:

Throughout the year, community organizations organized volunteers to carry out various cultural and sports activities five times; Held a lecture on intangible cultural knowledge 1 field, and excavated 2 intangible cultural projects. This year's "8.8" National Fitness Day, all community workers actively participated in the "Second National Fitness Games" held in xx District, and achieved excellent results.

Seven, judicial and comprehensive management work:

(1), organize the masses to give two lectures on safety knowledge and fire protection knowledge 1 time throughout the year; 40. Temporary residence permit for floating population; During the "National Day" in xx, all members of the community worked overtime and conducted "public security patrols" around the clock, which ensured the stability within the jurisdiction and made certain contributions to the "safe creation" work in xx Road area.

(2) In March this year, the community cooperated with the Comprehensive Management Office of the Sub-district Office to carry out the legal service activity of "Creating a Happy Family in Peace, Warmly Remind You and Me" at the east gate of the community, and distributed 30 legal popular science textbooks and more than 4,000 legal leaflets to the people in the past. The community won the honorary title of "Safe Community" for comprehensive management of social security in xx District and "Demonstration Community" for safe creation in xx District.

(3) The community * * * mediated 56 conflicts. In particular, 48 households in buildings 17 and 2 1 were successfully mediated, and 68 employees of the former "May 7th" processing factory "collectively petitioned for living expenses", which ensured that there were no major mass petitions in the community throughout the year and contributed to the stability and development of our company.

Some achievements have been made in the work of xx years, all of which are the results of leadership support and comrades' help. I also have many problems and shortcomings in my work in xx years: poor work initiative, low work standards, frequent muddling along, poor sense of urgency, and people in the community still have opinions on some aspects of my work. In the work of xx years, please ask leading comrades to criticize and correct me. At the same time, I am also convinced that under the correct leadership of the property management company team, with the support of all employees and the community, the work in xx years will definitely be better.

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