What kind of communication methods are chosen in daily work to ensure the effectiveness of communication?

In psychology, human feelings are basically divided into six kinds, namely happiness, sadness, anger, fear, disgust and surprise. In general, there are four combinations of people's emotional changes, namely, four types: the first type: anger → disgust → sadness → surprise → fear → happiness → fear → sadness → disgust → anger → surprise; Sadness → happiness → surprise → anger → disgust → fear; Surprise → disgust → anger → fear. Let's assume the following scenario: Xiao Gang, secretary of the general manager of the company, called Xiao Liu from the marketing department to his office as soon as he went to work that day, because the marketing promotion report that the general manager asked him to make was far from meeting the requirements of the general manager. Xiao Gang asked Xiao Liu to do it again. The following are four ways for Xiao Gang to talk to Xiao Liu: The first way: "Xiao Liu, what do you think you wrote? I'm embarrassed to show it to my boss! (angry) I really don't know how to say you! (disgust) I made my boss's meaning so clear and sent you an email, but you wrote like this. (Sadly) I've never seen such a promotion report! (Surprised) If the boss sees it, don't talk about you, even I don't know where to put my secretary's face! Fortunately, the boss went on a business trip yesterday afternoon and won't be back until next Wednesday. The boss went on a business trip yesterday afternoon and won't be back until next Wednesday. (Happiness) If the boss sees your sales report, don't talk about you, even I don't know where to put my secretary's face! (Fear) I made my boss's meaning so clear and sent you an email, but you wrote it like this. (sad) I really don't know how to say you! (disgust) Xiao Liu, what do you think you wrote? I'm embarrassed to show it to my boss! (Angry) I have never seen such a promotion report! (Surprised) "Third:" I made the boss's meaning so clear and sent you an email, but you wrote it like this. Fortunately, the boss went on a business trip yesterday afternoon and won't be back until next Wednesday. (Happiness) I have never seen such a promotion report! (Surprised) Xiao Liu, what do you think you wrote? I'm embarrassed to show it to my boss! (angry) I really don't know how to say you! (disgust) If the boss sees your sales report, don't talk about you, even I don't know where to put my secretary's face! (Fear) "Xuzhou Talent Network xuzhou recruitment Network xuzhou recruitment fourth:" I really have never seen such a promotion report! (surprised) I really don't know how to say you! (disgust) Xiao Liu, what do you think you wrote? I'm embarrassed to show it to my boss! (Angry) If the boss sees your sales report, don't talk about you, even I don't know where to put my secretary's face! (Fear) I made my boss's meaning so clear and sent you an email, but you wrote it like this. Fortunately, the boss went on a business trip yesterday afternoon and won't be back until next Wednesday. (Happiness) "What do you think after reading the above example? Of course, this example is a bit special, but it is very telling. If you are Xiao Liu, listen to what Xiao Gang said about your four aspects. What do you think of his various statements? If you imagine yourself entering these four situations, your feelings will be very different. Which of Xiao Gang's four ways of speaking is the most acceptable to you? Which one do you like least? Imagine your situation at that time. If you can respond flexibly and correctly according to each other's situation, it means that your emotional intelligence is already very high. In the modern workplace, people's abilities are large and small, and their levels are high and low. Some people have a high level of speaking art, while others have a low level of speaking. Therefore, no matter what kind of speech you encounter, you must be able to accept it calmly. Among the above four ways of speaking, the second and third ways are more acceptable, while the first and fourth ways are relatively unacceptable. The first way, Xiao Gang gets angry as soon as he comes up and expresses disgust, which will only make Xiao Liu and his psychological distance farther and farther away, thus not helping to solve the problem. So this way is hard to accept. The second one is different from the third one. Xiao Gang expressed his optimism or disappointment from the beginning, so it was easy to impress Xiao Liu's feelings, so that the conversation could go smoothly and effective communication could be achieved. Of course, it doesn't mean that the second and third types mentioned above are omnipotent ways of speaking. How to talk depends on different occasions and the situation of the other party. In short, we must carefully choose the right way to speak before speaking. In addition, in daily work, not all conversations use six emotional elements. It is important that we understand how our feelings will affect each other in the process of communication.