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Summary of jewelry store's work in the first half of the year 2 minutes
Summary of jewelry store's work in the first half of the year 2 minutes 1
In a blink of an eye, XX years will soon pass, and we will greet the arrival of 20 17 with confidence. In the past year, we were both happy and bitter. Generally speaking, we have successfully completed the sales task stipulated by the company. During the three years in Kimberly-Clark, we have always adhered to a sincere and professional attitude towards every customer and strived to provide training in line with their style. We can basically grasp the customer's psychology, use the customer's psychology to seize every customer who has the intention to buy, and strive to increase the sales volume of Kimberly-Clark and further enhance the brand awareness. In Kimberly, I also made many new friends, which was a big stage to show my talents. I also thank my colleagues and leaders, who worked side by side.
The following is my year-end summary of Kimberly XX.
1. Study hard and try to improve.
Must learn a lot of professional knowledge, as well as the relevant knowledge of the shop assistant industry, so as not to be eliminated in the continuous development and changes of the times.
Step 2 keep your feet on the ground and work hard
As a qualified salesman, we must be familiar with professional knowledge, work hard, step by step, take the tasks assigned by the leaders seriously and deal with them in time.
Three. existing problems
Through this year's work, I also clearly saw my own shortcomings. As long as I don't follow up and pay a return visit to the customers who are interested in buying, I will make a good record in my future work and pay a regular return visit to make them all our old customers. In a word, I have gained a lot through hard work. I firmly believe that I can do well as long as I work hard.
To do my job well, I summed up three points: 1. Serve every customer warmly. We receive all kinds of customers every day. No matter how difficult the customer is, whether it is our potential customer or not, we should serve warmly and explain with a smile. 2, full of passion for work, no matter how boring our daily work is, we must maintain a high sense of responsibility and enthusiasm. 3. Control your emotions, treat every customer equally, be arrogant and patient with every customer who enters the store.
Customers are our parents. Only by serving customers well, making customers agree with our products and buying our products can we make money. With customers, we can guarantee our sales work and get our salary! When our work is finished, our sales volume increases, and we can get more bonuses. Customers are God, and God is always right and reasonable, so we should not argue with God, because if you offend a customer, you may lose a group of consumers, so we salespeople must take this sentence as the premise of everything. If you are a very picky and cautious customer, you must try your best to do everything well, which is also an exercise for yourself. When we say that customers are speechless and do things that satisfy customers, it proves that we have the ability to convince customers that our sales will continue. Never underestimate every customer, we should impress them with sincerity. Treat every customer seriously and make every customer satisfied. I told Wu Jie about her personal experience at the meeting. I think it's because Wu Jie's sincerity touched them and saved the biggest loss. Why can Sister Wu treat every customer with sincerity and impress them, but we can't? We haven't really put ourselves into our work and don't know what we want. We just need to know and understand why we come to work every day, and we can get the bonus we deserve like Sister Wu. So we should treat every customer sincerely and treat customers as our friends. Only in this way can we succeed. No matter where we are, as long as we love each other and try our best to do everything with a proactive and responsible attitude in our work, I believe we will be recognized by everyone. As Sister Wu told us, the founder of Wal-Mart said: There is a market behind a customer, and there is only one boss, that is, our customer, who pays us a monthly salary. Only he can fire everyone below the chairman. It's simple. As long as he changes his shopping habits and buys in other stores, we should always remember this sentence and know who paid us, so that we can get more rewards. Each of our employees should: 1. Love their work and sales.
Anyone will only do what he likes with his heart, so as a salesperson, he must first love selling, like communicating with others, dare to take pressure and be proud of winning or losing. Only in this way can we have a good mood. 2. Have a grateful heart
Kimberly provides us with such a huge stage, and customers provide us with a place to display our talents. We should have a grateful heart. With this grateful heart, we will go back and work hard.
Summary of jewelry store's work in the first half of the year 2 minutes 2
Time flies like water, time flies, brilliant moments will pass, and a new year will be ushered in in the busy time. In the past, there were pains and laughter, and sweat was more rewarding. Looking back on the course I have gone through in the past year, the leaders and sisters of the company have given me enough support and help, so that I can fully feel the leadership's mind of "all rivers run into the sea" and feel the heroic spirit of the company's employees "how can they see the rainbow without experiencing wind and rain?" In the past year, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. This year's work summary mainly includes the following items:
I. Ideological and political performance, moral cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as "hello"! "Welcome".
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; "Satisfied customers are the best advertisements", "The most influential advertisements are the people around you". Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look again" may never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge at the same time, such as: "If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry." Finally, it's better to replace the usual "welcome next time" with some words of blessing, such as "May this diamond bring you a bright future" and "May this ring bring you a happy life". And the word "love" should be integrated into sales.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish our company better and better!
Summary of jewelry store's work in the first half of the year 2 minutes 3
The first is to grasp team building. Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have adhered to the "two-handed approach" in team building: one hand focusing on staffing and the other on quality improvement. In terms of staffing, we recruited 2 1 student players from Jiangxi Police Academy. At the same time, we also pay attention to recruiting excellent players from military veterans. Through half a year's efforts, the number of our team has increased from 7 at the beginning to 39 now, which is five times that of the original. In team building, we combine "horse racing", "horse racing", "horse training" and "horse raising". While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. After each new team member comes in, we should organize a safety professional quality training for half a month. At the same time, we also specially invite experts from Yangzhou Fire Brigade to teach the team members fire knowledge and skills, so that the team members can master the basic skills as soon as possible and meet the post requirements. After the team members take up their posts, we also insist on skills training two days a week, rain or shine, hot and cold, and constantly improve the professional quality of the team members. The second is to grasp the system construction. The key to an orderly and fruitful work is to rely on a scientific and applicable system to ensure that "there is no Fiona Fang without rules". After the formation of the team, we introduced a set of strict and practical systems of duty, succession, study and training, implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. For example, the team members on duty must arrive at their posts 15 minutes in advance for handover; Team members must March in procession to and from work, fully demonstrating the quality and charm of soldiers. The third is to grasp ideological construction. Because our players come from different places and positions, their comprehensive qualities, personalities and hobbies are different. More importantly, they are all just in their early twenties and full of blood, which is not only the need of our security work, but also the need to pay attention to in our daily work and life. Young people have great plasticity and variability. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, according to different players and different situations, we should flexibly insert ideological education into class meetings and business meetings instead of training, talk with players individually, carry out typical case education, hold flag-raising ceremonies and other forms to flexibly implement ideological and moral education. For example, we seized the story of Comrade Lei Ming saving lives in the rain and finding money, and organized all the team members to launch "Where is the value of people?" "How to be a politically qualified and professionally competent security guard?" "I think a qualified safety monitor should be?" In the big discussion, every team member can write in-depth and valuable articles on the basis of study and discussion, and most team members can put their study into concrete actions. For the problems and mistakes in the work, it is required to report them in time. If there are mistakes, they must be corrected. If there are mistakes, they must learn from them, cheer up and improve their work. Annual work summary of jewelry sales staff 2 1. Job responsibilities The eight business departments are different from other departments, mainly catering. I'm the manager of the eighth sales department. As the most basic manager, I deeply feel that I am the most terminal operator. My main duties are: to maintain the orderly operation of the entire catering department. Two. Work Quality and Performance During this year, with the care and care of the company leaders, with the support and cooperation of all my colleagues, with the full cooperation of all the staff in the catering department, with the xX management concept of "xxX will definitely get things done" as the goal, and relying on the professional team of eight people with tacit understanding, passion and work, I performed my duties well and successfully completed all the tasks assigned by the leaders. 1, improve their own quality and adapt to the needs of the post. As the saying goes, there are no major events in department stores, and most of the management work is specific and trivial, but in order to do a good job, I keep learning, enrich myself and try my best to meet the needs of the post. On the one hand, I try to read books, such as professional newspapers, books on catering, food safety and management. On the other hand, learn from leaders, colleagues and employees with an open mind, and learn their professional knowledge, working methods and the art of dealing with people. Through the effective combination of study and practice, my own quality has been gradually improved, which basically meets the needs of this position. 2, pay attention to standardized management, improve the quality of work. Specific work (1) Assist the manager to do a good job in employee attendance supervision, employee training, employee enrollment registration, monthly star waiter selection, etc., and put the files that have not been specifically classified before into labeled folders, which provides great convenience for everyone to consult the files. (2) Do a good job in the layout of holiday activity stores and the construction management of new counters entering the site. (3) Participate in the cooperation between various departments of the company, such as reporting weekly information to the planning department, contacting the engineering department to repair damaged hardware, submitting weekly broadcast drafts to the studio, collecting items from the administration department, and assisting the security department to maintain order in the store. (4) Assist the manager to manage employees. Management is an important work of the company, which needs to be serious and responsible, have a correct attitude, manage every employee well according to the company system and embody humanized management. (5) Complete other tasks assigned by the company leaders seriously, on time and efficiently. (6) To coordinate the work between other departments for the smooth progress of the department's work, in addition to doing a good job, we also actively cooperate with other colleagues to do a good job. 3. Strengthen on-site inspection and maintain business order. The management workplace is the whole store in Babu, and the work content is very specific and trivial, which requires me to have a strong sense of responsibility, ensure that all kinds of specific and trivial work are solved on the spot, make the business run orderly, and provide customers with a convenient and comfortable shopping environment. In this year's time, I basically achieved this goal through timely information feedback from myself and all the staff in the catering department, as well as timely cooperation from various logistics departments. Three. Shortcomings in work 1. At work, some problems in daily management, especially complaint management, have not been summarized and classified in time, and we still need to learn from leaders and supervisors. 2. There are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. 3. The understanding of employees' thoughts and professional knowledge needs to be deepened and refined, and their own management level needs to be further improved. Summing up the work in the past year, although some progress and achievements have been made, we need to make efforts to improve the shortcomings in the future work, seriously study various rules and regulations, constantly strengthen personal cultivation, strive to make ideological awareness and work efficiency reach a new level in an all-round way, and strive to do a better job and make greater contributions to the development of the department.
? Summary of jewelry store's work in the first half of the year 2 minutes 4
I. Work in the first half of the year
He began to be on duty on October 9th, 65438/kloc-0 this year. As we are a newly formed team, working in a large international enterprise like Yangzhou Jewelry City is of great responsibility and pressure. In order to complete our task with good quality and quantity, we focused on three tasks in the first half of the year.
In the first half of the year, according to the guiding ideology, objectives and requirements of the company's 20xx work, the property management branch followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing the details", closely focused on the strategic thought of "seeking survival by service, seeking benefits by management and seeking support by contribution", and with the care and support of leaders at all levels and departments, paid close attention to basic management and constantly reformed and innovated. The work summary report for the fourth quarter is as follows:
The first is to grasp team building.
Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have adhered to the "two-handed approach" in team building: one hand focusing on staffing and the other on quality improvement. In terms of staffing, we recruited 2 1 student players from Jiangxi Police Academy. At the same time, we also pay attention to recruiting excellent players from military veterans. Through half a year's efforts, the number of our team has increased from 7 at the beginning to 39 now, which is five times that of the original. In team building, we combine "horse racing", "horse racing", "horse training" and "horse raising". While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. After each new team member comes in, we should organize a safety professional quality training for half a month. At the same time, we also specially invite experts from Yangzhou Fire Brigade to teach the team members fire knowledge and skills, so that the team members can master the basic skills as soon as possible and meet the post requirements. After the team members take up their posts, we also insist on skills training two days a week, rain or shine, hot and cold, and constantly improve the professional quality of the team members.
Over the past six months, our security team has become a team that can pull out, fight loudly, have strong execution and combat effectiveness, and can complete the task well.
The second is to grasp the system construction.
The key to an orderly and fruitful work is to rely on a scientific and applicable system to ensure that "there is no Fiona Fang without rules". After the formation of the team, we introduced a set of strict and practical systems of duty, succession, study and training, implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. For example, the team members on duty must arrive at their posts 15 minutes in advance for handover; Team members must March in procession to and from work, fully demonstrating the quality and charm of soldiers.
The third is to grasp ideological construction.
Because our players come from different places and positions, their comprehensive qualities, personalities and hobbies are different. More importantly, they are all just in their early twenties and full of blood, which is not only the need of our security work, but also the need to pay attention to in our daily work and life. Young people have great plasticity and variability. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, we should flexibly insert ideological education into class meetings and business meetings instead of training, talk with team members individually, carry out typical case education, hold flag-raising ceremonies and other forms to implement ideological and moral education flexibly and variously. For example, we seized the story of Comrade Lei Ming saving lives in the rain and finding money, and organized all the team members to launch "Where is the value of people?" "How to be a politically qualified and professionally competent security guard?" "I think a qualified safety monitor should be?" In the big discussion, every team member can write in-depth and valuable articles on the basis of study and discussion, and most team members can put their learning experience into concrete actions. For the problems and mistakes in the work, it is required to report them in time. If there are mistakes, they must be corrected. If there are mistakes, they must learn from them, cheer up and improve their work.
Various forms of ideological and moral education have achieved practical results. No matter at work or in daily life, our team presents a gratifying situation of "three more and three nothing". Namely: more active work, less passive response; There are many hardships in doing things, no bargaining; Many people do good deeds, but few break the law.
The grading standard for comprehensive quality inspection of all subjects in the hospital has been revised and implemented. The assessment has been strengthened, and the comprehensive assessment is linked to the benefit salary. It was planned to combine individual assessment with comprehensive assessment, but the individual assessment failed to be implemented.
Constantly increase investment, build a legal publicity carrier, add large publicity billboards at the entrance of main roads and market towns, and greatly increase the number of publicity materials distributed to villages in the form of publicity and training in the town comprehensive management Committee. Through radio and television publicity vehicles and other forms to radiate to natural villages, expand the coverage of publicity, and make the construction of peace a household name and everyone participate. And signed a target responsibility letter with the units directly under the town and the village Committee. Further create a strong atmosphere to carry out the creation of peace in depth, do a good job in learning and using the law among the residents of the town, and constantly improve their awareness of knowing and abiding by the law.
(A), hidden fence management, the school saves a lot of money. From September 2065438 to September 2002, the east wall of Zhongnan Road Primary School was affected by the housing construction of off-campus residents, resulting in the cracking of the retaining wall nearly 8 meters high, and the cracking of the wall and the ground beside the wall of more than 20 meters. Because the construction seriously affected the safety of the school site, the school communicated and coordinated with the housing developers and agents many times, and finally prompted the agents to reinforce and rebuild the retaining wall and damaged wall of our school, which was successfully completed in March this year. The school successfully lifted the hidden danger of the fence without spending a penny.
Second, the experience of working for half a year
Over the past six months, we have made a lot of achievements in our work, study and life, and we have also been trained and improved, which can be said to have benefited a lot. Mainly benefited from the following aspects:
First, thanks to the correct leadership and careful care of company leaders.
First of all, as a leader, Director Zhang can walk ahead in all work, setting an example for the majority of players and increasing their enthusiasm and confidence. At the same time, Zhang, Li and other leaders visited the security team members many times, telling them about the situation, requirements, security business and property management knowledge, which greatly encouraged the team members; More importantly, every major event, leaders like Zhang can come to the scene to organize and direct. All this is an important guarantee for our security team to complete the task well.
The second is to benefit from innovation at work.
We are engaged in security work in Yangzhou International Jewelry City. Yangzhou International Jewelry City is an international jewelry industry platform with high-end positioning, large scale and advanced concept, which requires our security work to keep pace with the times, not only to keep up, but also to stay ahead of the development of the jewelry city, otherwise it will be passive and problems will arise. Therefore, we should try not to be disturbed by habitual thinking and experience in our work, proceed from objective reality, critically accept new thinking, persist in constant innovation, and regard innovation as the soul and motivation to do a good job. The first is the innovation of work content. We didn't stop at boring system requirements and preaching to players in our work, but infiltrated the work level into the life level, from appearance to heart. When the players are sick or in trouble, as long as we know, we will try our best to care and help. As long as we can do it, we will go all out. If we can't, we will try our best to help. If a player's hand is injured and his work and life are affected, we will visit him in time, give him food, help him wash clothes, and help him adjust his shift to work so that he can rest at ease. When we know that the players have birthdays, we will order cakes for them in advance and hold small birthday parties for them on time. This humanized management not only deeply touched the individuals who were helped, but also made all the team members feel warm and see hope. Secondly, the innovation of ideas. We adopt the education method of typical cases and try our best to guide team members to constantly update their concepts. For example, in the newspaper, there are some typical positive and negative cases, which have certain persuasion and education functions in the company. We all organize team members to learn and guide them to ask "why?" , received a multiplier effect. Make most team members' attitude towards work change to the direction of respecting their posts and loving their careers. The third is the innovation of working methods. Working methods are particularly critical in the work. Facing the ever-changing working environment and requirements, we constantly innovate our working methods, making our working methods from serious to flexible; From single to diverse; From meeting to normalization; From preaching to talking and caring. This beneficial innovation attempt has been proved to be effective and successful. Many players can consciously dispel the temporary concept, establish the idea of long-term combat, and make themselves more at ease and work hard.
(2) Improve the network of nursing quality control system, attach importance to the quality control function of department quality control team, and clarify the responsibilities and working methods of nursing quality control team in each department. Each quality control team exchanges information every month, and quality control personnel have their own quality control points. This measure has promoted nurses' awareness of participating in quality management, stimulated their work enthusiasm and played a great role in quality control.
Third, thank all the players for their joint efforts.
Learn a medical English word and an English sentence every day, write it down in a notebook, put it in the nurse station, and hand it in the next morning for examination, medical teaching and education, but I didn't stick to it.
The detailed management of laboratory sheets is basically achieved throughout the year, ensuring that each patient can keep the required laboratory sheets in time during hospitalization, and truly people-oriented; In terms of management. Medical education network closely follows the reform of hospitals and nursing departments;
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