How to complain about the collection of Shanghai Bank of Communications?

Please complain through the bank's customer service phone.

Complaints can be resolved through the coordination of the local CBRC. If you need to complain to the CBRC, you should first submit it to the local agency of the CBRC according to the principle of territorial supervision. Complaints should be made in writing, detailing the events and nature of the complaints, the name and contact information of the complainant.

Generally speaking, oral complaints or anonymous complaints to the CBRC are not acceptable. When handling complaints, the CBRC will keep all complaints absolutely confidential and will only disclose details to relevant banks in the process of handling complaints.

After receiving a written complaint, the CBRC will refer the complaint to the relevant bank for handling, and ask the bank to investigate quickly and reply directly to the complainant.

If the complaint is serious, the CBRC will also ask the bank to make a detailed explanation and response to the complaint.