Residential property management plan

In order to ensure a high starting point, high quality and high level of work, it is often necessary to make plans in advance. A plan is a written plan with clear content and clear steps. How to make a plan? The following is the residential property management plan I have compiled for you, for reference only, and you are welcome to read it.

1 residential property management scheme Chapter 1 Geographical location

"xxx" community, located in "national 4A-level tourist resort", is located in xx, near the sea. The total construction area of the community is more than 200,000 square meters, which consists of multi-storey low-density houses, characteristic buildings and small high-rise buildings with pure layout. There are large supermarkets, large hotels and commercial service areas in the community, of which the apartment area is x ㎡; Shop area x ㎡; Underground parking lot x square meters; Above-ground parking lot x square meters; Garage X. Housing facilities: heating, gas, communication, television and broadband system. Advanced facilities, including TV monitoring, perimeter prevention, electronic patrol, building intercom system, background music, remote meter reading system, etc. Make you feel convenient, comfortable and safe.

High-grade residential areas should have high-grade property management services to reflect the value of residential areas, so as to ensure the preservation and appreciation of residential areas. Xxxx Company is a joint-stock enterprise with the second-class qualification of property management. The company specializes in residential quarters, office buildings, shopping malls and other property projects. The property area under management now exceeds X million square meters. It involves intelligent office buildings, comprehensive commercial buildings, garden villas and residential quarters. Our enterprise spirit is "Silver Beach Property, Strive for the First".

Our company will make use of the unique management advantages of "favorable weather, favorable geographical location and harmonious people", as well as the company's advanced management mode, rich management experience and professional management team to make the xxx community more attractive and better. Through all-round service, improve the popularity of the community, make xxx truly achieve the purpose of maintaining and increasing value, and create a convenient, fast, warm and comfortable living environment for the owners. The company's service tenet is people-oriented, standardized management, pursuit of innovation and sincere service. Pursue the goal: take the company's operation as the leading factor, combine management with service, provide perfect management services for business households and build property brands for enterprises.

Chapter II Key Points of Property Management

◆ Use the sustainable development strategy to ensure the preservation and appreciation of property;

◆ Humanized management policies pave the way for business households to communicate, enhance understanding and trust, and improve the credibility of management services based on integrity;

According to the actual situation of the property, introduce practical management concepts, reduce costs with efficient management, and serve the business households wholeheartedly;

◆ PDCA circulation rectification method is adopted to continuously improve the level of property management;

The management system adopted by the management office is: enterprise, specialization and integration. Business philosophy is: safety first, constantly meet the growing service needs of business households, and create high-quality property management products. Finally, the economic benefits, social benefits and environmental benefits will be unified.

In actual service management, the company will focus on the following three points:

1, perfect service, treat people with integrity.

Property management is a service industry. To this end, we will fully embody our service aim and pursuit goal in the future service work, adhere to the principle of "people-oriented, business owners first" and the service concept of thoughtful service, provide all-round and high-quality services for business owners, closely integrate daily services into management, and establish a good service relationship with business owners. At the same time, through visits and communication, we can know the opinions and needs of business households in time, and in the process of continuous improvement, we can really create a safe, comfortable and satisfactory living and working environment for business households.

2, environmental management responsibility to people.

The environmental management of residential quarters is extremely important, and how to create a good environment for business households is a problem that we attach great importance to. Years of management experience tells us that the responsibility of cleaning lies with people, and supervision, inspection and training are in place, so that everyone's talents can be fully exerted, so that everyone can conscientiously do their daily work and establish environmental awareness, thus ensuring the best environmental sanitation in the community and adding a clean, hygienic and beautiful landscape to the community.

3. Work hard on safety and fire fighting.

In order to ensure the safety of operators' lives and property, we advocate practical personnel prevention, closely contact with functional departments, and work together with Qi Xin to ensure that the property under our jurisdiction can serve operators in a long-term and stable situation. In daily management, formulate corresponding emergency handling safety operation procedures to minimize losses when special events occur.

Based on the principle of service first and people-oriented, the company introduced ISO900 1 quality management system and ISO 1400 1 environmental management system into its management. Use modern scientific and technological means and management methods to manage and serve, and finally realize the unity of social benefits, environmental benefits and economic benefits.

The company will maintain and increase the value of "xxx" through good property management, and truly create a convenient, warm and comfortable living and working environment for business owners.

First of all, the company pursues the following goals:

◆ The integrity rate of building construction is over 98%;

◆ Timely repair rate reaches100%;

◆ Clean management has no blind spots;

◆ The intact rate of equipment and facilities is over 98%;

◆ The integrity rate of street lamps in residential areas reaches100%;

◆ No major safety and fire accidents occurred in the management area;

◆ Effective complaint handling rate100%;

◆ The service satisfaction rate is over 95%;

◆ The intact rate of greening is over 98%;

◆ The road integrity rate reaches 98%;

◆ 100% provide pre-job and on-the-job training for all kinds of managers;

◆ No service safety accident occurred.

Second, the main measures

◆ Improve various management systems and regulations;

◆ There is no dead corner in the jurisdiction, and the green space is lush;

◆ Good public security, clean environment, good auxiliary equipment and buildings;

◆ Managers and service personnel should wear signs, dressing the, create posts, patrol posts and monitor posts, and define job responsibilities and assessment criteria;

◆ Establish various data files, maintenance reports and maintenance records;

◆ Various charging items and standards are open and reasonable;

◆ Make annual major and medium repair plans and be responsible for their implementation;

◆ Formulate and organize the implementation of employee training plan;

◆ Further improve the level of property management by combining the evaluation criteria of excellence.

Follow the enterprise tenet of service first, management first, operation according to law, pragmatic and enterprising, carry forward the enterprise spirit of striving for the first in Yintan Property, and create a beautiful and warm home for enterprise owners with high-quality and civilized service.

Third, the organization and operation mechanism:

1, establish a supervision mechanism;

2. Establish information feedback and processing mechanism;

3. Make long-term and short-term plans for workflow and various management services;

4. Training and management of managers;

5. Enhance service awareness, quantify management and standardize operation;

6, enterprise internal post responsibility system, management and maintenance operation system and standards, management personnel assessment system and standards.

Fourth, the property management system

1, responsibilities of management office manager;

2. Management responsibilities;

3. The operator's job responsibilities;

4. Staff training;

5, management office operation management program;

6, personnel management and employee training and assessment system;

Five, management office operation management program

1, internal operation management measures

2. Community order management;

3. Clean management;

4. Greening management;

5, fire weak current equipment and facilities management;

6, power supply and distribution equipment management;

7, water supply and drainage equipment management;

8, * * with facilities, * * with site management;

9, safety operation procedures;

10, secret service management regulations.

(The above provisions and systems are omitted)

Chapter III Management Mode to be Adopted

I. Property management structure

Property management services need an efficient and scientific organizational structure, so that manpower, material resources and financial resources can be rationally allocated, so as to achieve the purpose of reducing management costs and providing quality services.

The property management office sets up the management structure according to the "straight line system". The company set up offices, cleaning department, equipment maintenance department, greening department, order management department, reception department and other departments. Its advantages are the combination of command and function, unified command, clear responsibilities and timely command, which can not only meet the requirements of this property management, but also leave enough room for future business development.

1, office

(1) is responsible for human resource management, personnel recruitment, staff training and talent reserve for other departments.

(2) Be responsible for collecting, sorting out and preserving the information on the preparation, establishment, development and personnel file management of the property management company.

(3) Responsible for the comprehensive coordination of internal operation.

(4) Responsible for foreign contracting, reception, property management, marketing and bidding.

(5) Other tasks assigned by the general manager.

2. Cleaning department

(1) is responsible for cleaning the area under its jurisdiction, and cleaning the corridors and railings of the unit.

(2) Responsible for garbage removal in the community.

(3) Other tasks assigned by superior leaders.

3. Equipment maintenance department

(1) is responsible for the operation and management of all public facilities in the property to ensure the normal operation of the equipment.

(2) Responsible for the daily maintenance of the property mechanical and electrical equipment.

(3) Make long-term and daily maintenance plans and put them into practice.

(4) Other tasks assigned by superior leaders.

4. Greening Department

(1) is responsible for watering, ridging, fertilizing, pest control and pruning the flowers and trees in the community.

(2) Responsible for the maintenance of landscape facilities in the community.

(3) Other tasks assigned by superior leaders.

5. Order Management Department

(1) is responsible for fire prevention, theft prevention, damage prevention and security of the property.

(2) Establish and improve various safety rules and regulations of the property.

(3) Responsible for the daily patrol work and vehicle parking management of the community.

(4) Responsible for the rescue work of community first aid.

(5) Other tasks assigned by superior leaders.

6. Reception Department

(1) is responsible for the daily reception of business households.

(2) Responsible for the establishment and management of business records.

(3) Be responsible for the owner's complaints and consultation, and provide help.

(4) Cooperate with the office to carry out staff training.

(5) Other tasks assigned by superior leaders.

Second, the property management post setting and management structure

Xxx property management co., ltd

Property management office

Business reception supervisor, equipment maintenance supervisor, cleaning supervisor, greening supervisor and order management supervisor.

Receptionist, equipment repairman, cleaner, green chemical industry

Order manager

Remarks: According to the general situation of the community, the above positions are equipped with X people. Among them, the greening supervisor and the cleaning supervisor are concurrently held by one person. In principle, there are no idle posts and no idle people, and one person has more posts, which is streamlined and efficient.

Chapter IV Training of Property Management Personnel

First, the induction training for new employees

According to the concept of property management, in order to create excellent property management products, new employees are trained on the job.

1. The induction training period for new employees is 180 days.

2. The training contents include: property management overview, residential property management process, property management service concept, professional service skills and skills, complaint and emergency handling process, and militarization training.

Second, the on-the-job staff cycle training

1. According to the problems in actual work, arrange the parties (employees) to participate in special training after work irregularly.

2. Every on-the-job employee participates in the work guidance training organized by the company every month. Organize employee seminars, exchange experience in handling accidents, and communicate with business owners.

3. Assessment method of induction cycle training.

In practical work, the complaint rate of business households and employees' illegal behavior are the basis for evaluating employees' work. Through theoretical and practical assessment, unqualified employees are eliminated to achieve the purpose of optimizing management.

Residential property management plan 2 I. Safety aspects

1. The focus this week is to straighten out the parking spaces in the third phase. The goal is: no vehicles are parked in the community, and the owner's vehicles are parked in a fixed parking space and parked in an orderly manner. The gate post is responsible for prohibiting vehicles without underground parking spaces from entering the hospital, and the vehicle management post is responsible for the management of parking spaces and parking order in front of the door, and ensuring that the owner's parking spaces with fixed parking spaces are not occupied and the vehicles in front of the door are parked in an orderly manner.

2. Patrol the building, in front of Shanghai Pudong Development Bank, in the store, commercial stores, Centennial, Office Building South Road 15 twice a day, of which 1 time prompts to enter the store to enhance the owner's feeling of commercial security service.

3, to sort out the past sentry box, remove debris, put a fire extinguisher.

4. Strengthen the supervision of the damaged access control of the third-phase housing reform business personnel, implement the absolute responsibility system, and use civil air defense and technical defense means to guarantee it.

5. In case of snow, add snow sweeping as needed.

Second, clean.

1, focus on strengthening corridor hygiene, and organize the cleaning of corridor sundries and fire boxes.

2, dress, job number, non-slip card placement and other requirements.

3. Carry out cleaning inspection on Wednesday, and conduct appraisal, rewarding the excellent and punishing the poor.

4. This week, the building will focus on strengthening the cleaning of debris at the door, the cleaning quality of elevators and the cleaning quality of corridors.

5. Organize the sundries in the underground garage to prevent fire accidents.

6. Arrange cleaning work in snowy days to ensure that snowy days do not affect the travel of car owners.

Third, engineering.

1, carry out the third stage of access control troubleshooting, make records, cooperate with Nanjing Vannis Company for maintenance, and do a good job in acceptance and technical learning.

2. Inspect and maintain facilities in different regions, focusing on the maintenance of corridor lights, lawn lights, street lights and water and electricity facilities.

3, strengthen the control of water and electricity in the building, to prevent unfinished decoration and illegal decoration, completes the roof door and basement door lock.

4, the key equipment room should have a complete person in charge and listed.

Fourth, customer service.

1. This week, we will focus on the vehicle management in the third phase, follow up the daily communication between security guards and customers, continue to collect parking fees and fix parking spaces, and do a good job in explaining to customers to prevent disputes.

2. Investigate the indoor visual intercom failure of the owner, and do a good job of owner registration, acceptance and signature.

3. Implement management responsibilities in different districts, and strengthen district health supervision, customer relationship maintenance and fee collection.

4. The decoration users of the building who destroy the fire control facilities complete the signing and receiving of the undertaking, strengthen the management of the pass, and implement the system of the owner's going out to inform the materials.

Verb (abbreviation for verb) Other aspects

1. Complete the signing of the labor agreement.

2. Complete the installation and debugging of electronic patrol.

3. Negotiate the electricity price and property fee of important merchants.

4. Communicate with Hualong Company on building supporting facilities.