How do cashiers provide special services to customers?

Responsibilities of cashier \ x0d \ x0d \ 1. Observe the cashier service specification and provide services according to the specification \ x0d \ x0d \ 2. Familiar with computer prices at all times, skilled in operating charging systems and other related equipment. \x0d\\x0d\ III。 Energetic every day, always know the attendance rate of all rooms in this Internet cafe. \x0d\\x0d\ IV。 When cashiers change shifts, two people must count, compound and circulate funds at the same time, and register the purchase account in detail every \ x0d \ x0d \. If there is any mistake in the cash at the cashier's office, the cashier shall bear the economic responsibility personally. The cashier handed over to work twenty minutes in advance. \x0d\\x0d\ V. Cash at the cashier can only be collected by the designated management personnel, and no one else can withdraw cash for any reason. In case of the above situation, all the responsibilities shall be borne by the cashier. \x0d\\x0d\ VI。 Never leave time on the plane for any reason, even if you don't need to pay cash (for example, the boss signs the bill or the network management office issues the work number, please clearly indicate it and register it properly, and the work number should not exceed 5 at any time). \x0d\\x0d\ VII。 Except cashiers, technicians and supervisors, no one is allowed to enter the cashier. \x0d\\x0d\ VIII。 Do cashier registration in strict accordance with the registration steps to start surfing the Internet, actively promote the image of Internet cafes and promote membership cards. \x0d\\x0d\ IX。 It is required to pronounce clearly when receiving and paying, remind guests to check the balance face to face, and it is forbidden to "throw, throw, return or throw" the balance to customers. \x0d\\x0d\ 10。 Assist network management to remind guests to pay attention to the computer. \x0d\\x0d\ XI。 The display cabinets, mainframes and countertops of the bar should be cleaned at any time, and sundries are not allowed to be stored. All items should be placed neatly, and the hygiene in the cashier should be kept clean at all times. \x0d\\x0d\ XII。 Responsible for the management of cabinet keys. \ x0d \ x0d \ cashier's permanent duty \x0d\ 1. High-quality, efficient and enthusiastic service. \ x0d \ a. Be polite to customers, welcome customers and use polite expressions. For example, hello, welcome, thank you and good morning. \ x0d \ b. When customers leave, they should help customers put the goods into shopping bags and use polite expressions. For example, welcome to come again. \x0d\ 2。 The cashier must sing "How much is your goods" when checking out. Don't throw money at customers, they should give them the money together with the receipt. \ x0d \ a. When they collect money from customers, they sing "How much is your goods". "How much do I charge you?" Sing "How much do I give you?" When giving change. \ x0d \ b. Keep a cordial and friendly smile to customers. \ x0d \ c. Answer customer's questions patiently. \ x0d \ d. Listen to other work arranged by the person in charge that day, such as checking prices, cleaning trolleys and changing pocket money. \ a. Food should be separated from non-food and raw and cooked separately. For example, hard and heavy food should be placed at the bottom, fragile and puffed food should be placed at the top, and frozen products, bean products and other products that are easy to get out of water should be separated. The goods packed in the bag should not be higher than the mouth of the bag. It is inconvenient for customers to carry. \x0d\ 4。 Ensure that the goods are \ x0d \ a. After the advertisements or gifts issued by the supermarket in the promotion activities are confirmed, b. When bagging, avoid putting the goods of different customers in the same shopping bag. \x0d\ c. Tie the oversized goods with ropes to facilitate customers' handling. \ x0d \ d. Remind customers to take away all the goods to prevent things from being left at the checkout counter. \x0d\ 5。 Keep the cashier clean and tidy at all times. \ x0d \ 6。 Carefully check special goods, such as suitcases, bags, boxes (pencil boxes) and cartons of household appliances. Packaging \ x0d \ x0d \ Job responsibilities of supermarket cashier \ x0d \ Date of publication: 2005-10/7 65438. In recent years, supermarkets, as a new retail format, have developed rapidly in China. Rich commodity types, convenient shopping methods and low-profit sales management policies make supermarkets more and more involved in the lives of ordinary people. Unlike traditional department store salespeople, supermarket employees generally do not directly or actively deal with customers. Customers choose their favorite products by comparison in the store, and then go to the supermarket to check out. At this time, the importance of supermarket cashier appears. For supermarket cashiers or people who are about to engage in cashier work, if they want to do cashier work well and become a qualified supermarket cashier, they must first understand the job responsibilities of supermarket cashiers. \x0d\ To outsiders, the cashier's job is simple, that is, to settle the price of the goods selected by customers. In fact, although providing checkout service for customers is the basic work of cashier, it is not the whole work of cashier, and the cashier's work cannot be simply equated with checkout work. This is because the entrances and exits of most supermarkets are designed together with the cashier operation area at the front desk. When customers step into the supermarket, the first supermarket employee they see is the cashier. They will contact the cashier directly when checking out the selected goods. Every move, word and deed of the cashier represents the image of the supermarket. Therefore, the job responsibilities of supermarket cashiers also include the important content of providing good etiquette services to customers. In addition, as a business entity, the supermarket's operating characteristics determine that the cashier work of the supermarket must cooperate with the operation of the whole supermarket in order to maximize the profit of the supermarket. Therefore, the duties of supermarket cashiers also include cash management, promotion and loss prevention. \x0d\ 1。 Provide checkout service for customers \x0d\ Cashiers should not only provide fast checkout service, but also be accurate. Do not sell low-priced goods at high prices, which will harm the interests of customers; It is also not allowed to sell high-priced goods at low prices, which harms the interests of enterprises. For products that can't be scanned, the product code should be entered, and the numbers should be read clearly to prevent mistakes. \x0d\ II。 Providing consulting services for customers \x0d\ Cashiers should not only master the skills of cashier, but also fully understand the commodity layout of the whole shopping mall. When customers ask questions, they should be able to answer customers' questions accurately, treat customers warmly and politely, and do a good job in guiding services. \x0d\ III。 Cash management \x0d\ Cashiers have to touch a lot of cash every day because of their work needs, and must strictly abide by the relevant cash management regulations of supermarkets. If you don't bring cash to work, you can't count it at work. \x0d\ IV。 Loss prevention in supermarkets \x0d\ When customers check out, they will leave some goods at the checkout counter for some reason. At this time, the cashier should put the goods that customers don't need back on the shelf in time to avoid unnecessary losses. To some extent, the cashier is also a part-time loss prevention officer. \x0d\ V. Promotion and promotional activities \x0d\ Supermarkets often have various promotional activities. In promotional activities, besides normal cashier operations, cashiers should pay special attention to publicity and notification, which mainly include the following three items: \x0d\ 1. Conditions for obtaining discounts or gifts \ x0d \ When the amount of goods purchased by customers is close to this activity, \x0d\ 2. Precautions \ x0d \ When the cashier answers the customer's questions about promotional activities, he should inform the customer of relevant precautions, such as the deadline and participation conditions. \x0d\ 3。 Promotional activity types \ x0d \ Promotional activities can be divided into cumulative calculation and non-cumulative calculation. In the "non-cumulative" calculation of promotional activities, cashiers should pay attention to publicizing and explaining the characteristics of this activity to avoid some unpleasant scenes.