Gansu Province Tour Guide Certificate "Tour Guide Service Ability" Examination Outline

20 17 Gansu tour guide certificate "tour guide service ability" examination outline

The national tour guide qualification examination subjects include: subject 1? Policies and laws and regulations? , subject 2? Tour guide business? , subject three? Basic knowledge of national tour guides? , subject 4? Basic knowledge of local tour guides? , subject five? Tour guide service ability? . Let me introduce you to the syllabus of Gansu's "Tour Guide Service Ability"!

I. Description of scenic spots

1. Examination purpose

This paper mainly examines whether the candidates' tour guide explanation conforms to the standard procedures, the correctness, comprehensiveness and organization of the candidates' city overview and scenic spots explanation, whether the explanation is detailed and appropriate, focused, with certain explanation skills and the correctness of answering scenic spots questions.

2. Examination content

With the development of tourist attractions in Gansu province in the next five years? 235? With the strategic layout (see the list) as the core, based on the general situation of Gansu and 14 cities and states, and 20 scenic spots with different themes such as Dunhuang culture, Silk Road culture, grotto art, Great Wall culture, Yellow River customs, red scenic spots, religious culture, natural wonders, ecological leisure, health care and modern science and technology as the basic contents, we can learn about other scenic spots in the province. 20 attractions: Dunhuang Mogao Grottoes? Crescent Spring Scenic Area, Dunhuang Yangguan? Yumenguan Scenic Area, Kongtong Mountain Scenic Area, Dayun Temple? Wang Mu Palace Scenic Area, Maijishan Scenic Area, Jiayuguan Scenic Area, Zhangye Danxia Scenic Area, Yellow River Shilin Scenic Area, Three Gorges Scenic Area, Songmingyan Paleontological Fossil Geological Park Scenic Area, and Baili Yellow River Style Line? Jinxiu Silk Road Garden Scenic Area, Xinglong Mountain Scenic Area, Mata Yan Fei Scenic Area, Zijin Flower City? The mysterious Li Gan scenic spot, Labrang Temple? Sangke Grassland Scenic Area, Yeliguan Scenic Area, Guan 'egou Scenic Area, Weihe River Source Scenic Area, Red Nanliang Scenic Area and Jiuquan Satellite Launch Center Scenic Area.

Gansu province? 235? 100 list of key tourist attractions

There are 20 main scenic spots, 30 fine scenic spots and 50 characteristic scenic spots in the city (state).

Lanzhou 2: Baili Yellow River amorous feelings line? Jinxiu Silk Road Garden and Xinglong Mountain: Dalan Mountain Scenic Area (including Wuquan Mountain), Qingcheng and Shichuan: Renshou Mountain, Lutu Temple Yamen, Shifogou Scenic Area and Tulugou.

Jiayuguan 1: Jiayuguan 2: Zixuan Wine Manor, Huaqiang Fante Happy World 2: East Lake Eco-tourism Scenic Area, Wei and Jin Tombs Scenic Area 5.

Jinchang 1: Zijin Flower City? Mysterious Li Gan 1: Jinchuan National Mine Park 2: Yushanxia Rong Sheng Temple Scenic Area and Beihai Sub-scenic Area 4.

Silver1; 65438 Stone Forest of the Yellow River +0: 3 The former site of Huining Red Army stationed: Shoulu Mountain Scenic Area, Fasen Temple Scenic Area and North Wudang Yellow River Scenic Area 5.

Tianshui 1: McKee 5: Fuxi Temple, Dadiwan, Daxiangshan, water curtain cave Scenic Area and Guatai Mountain 3: Nanguo Temple Scenic Area, Yuquanguan Scenic Area and Qingshui Hot Spring Scenic Area 9.

Jiuquan 3: Dunhuang Mogao Grottoes? Crescent Spring and Dunhuang Yangguan? There are 3 Yumenguan and Jiuquan Satellite Launch Centers: Jiuquan Scenic Area in the Western Han Dynasty, Chijinxia and Suoyangcheng, 5 Populus euphratica Scenic Area in Jinta County, Transparent Monk Glacier, Xuanquanjia Site, Yumen Oilfield Red Scenic Area and Cao Sheng Hometown Cultural Scenic Area in Guazhou 1 1.

Zhangye 1: Zhangye Danxia 3: Zhangye National Wetland Park, Zhangye Big Buddha Temple, Shandan Rouge Mountain-Royal Racecourse 4: Zhangye Pingshan Lake, Yushuiyuan, Minle Biandu, and Chinese Workers and Peasants Red Army Memorial Hall 8

Wuwei 1: Mata Yan Fei 1: Tianzhu Three Gorges Scenic Area 5: Tiantishan Grottoes, Hong Yashan Reservoir, Gulang Campaign Memorial Hall, Binggou River Scenic Area and Shenzhou Desert Wildlife Park 7.

Pingliang II: Kongtong Mountain Scenic Area and Dayun Temple? 2 Wang Mu Palace: 4 Guanshan Lotus Terrace and Yunyan Temple, 8 Longquan Temple, Huangfu Mi Cultural Park, Jieshipu Red Army Long March Memorial Park and Jingchuan Hot Spring.

Qingyang 1: Red Nanliang Grand Scenic Area 1: Zhou Zuling 4: North Cave Temple, Shaanxi-Gansu Red Army Memorial Park, Shancheng Battle Memorial Park, Diaolingguan 6.

Dingxi 1: Source of Weihe River 2: Lijialong Palace in Longxi County, Gui Qingshan in Zhangxi 'an County. Yang Zheshan 2: Du Lang Wetland Grassland in Min County, Tongwei Hot Spring Resort 5.

Longnan 1: Guan 'egou 4: Yangba Scenic Area, Huixian Santan Scenic Area, Wudu Vientiane Cave and Olive Scenic Area 5: Wenxian Tianchi Scenic Area, Chengxian Xiyansong Scenic Area, Baozishan Historical and Cultural Tourism Area, Xihe County Sunset Lake Scenic Area and Hadapu Scenic Area 9.

Linxia 2: Yellow River Three Gorges Scenic Area, Songmingyan Ancient Animal Fossil Geopark 2: Lianhua Mountain Scenic Area, Linxia National Folk Culture Industrial Park 2: Jishi Folk Village Scenic Area, Yaoshuixia Scenic Area 6.

Two in Gannan: Labrang Temple? Sangke Grassland and Yeliguan 2: Dayugou and Lagashan 4: Dangzhou Grassland, Zecha Shilin, langmusi and Lazikou 8.

Total 203050 100

II. Guidelines and specifications

1. Examination purpose

This paper mainly examines the candidates' mastery and application of tour guide service norms and workflow.

2. Examination content

(1) Process and content of tour leader service: tour leader qualification and qualification acquisition; Responsibility and consciousness of team leaders; Working procedures of the team leader; Team leadership service guide

(2) Procedures and contents of the whole escort service: service preparation; First stop pick-up service; Hotel check-in service; Check and agree on the timetable of tourism activities and the service of accompanying at each station; Off-site service; Service on the way; Arrival service; Terminal service; follow-up work

(3) Service procedures and contents of local guide: service preparation; Shuttle service; In-store service; Approve the timetable and agree to the holiday arrangement; Tourism service; Social entertainment, shopping, catering service, station delivery service, after-care work.

(4) The content of individual tour guide service: the types and characteristics of individual tour guide service; The service requirements of individual tourists for tour guides; Individual tour guide service program.

(5) Key points of tour guide service: key points of tour guide service for scenic spots in geography and culture; Key points of tour guide service in water scenic spots; Key points of tour guide service for biological landscape attractions; Key points of tour guide service for scenic spots and architectural attractions.

Third, adaptability.

1. Examination purpose

It mainly examines the ability of candidates to deal with emergencies and special problems.

2. Examination content

(1) Prevention and treatment of common problems and accidents in tour guide service: missed connection, empty connection and wrong connection accidents; Changes in the plan and schedule of tourism activities; Missed plane (car, boat) accident; Loss of goods accident; Tourists lost accidents; Diseases and deaths of tourists; Tourism safety accidents; Handling of tourists' deviant words and deeds.

(2) Handling of tourists' special requirements: general principles for handling tourists' special requirements; Handle the special requirements of tourists in diet, housing, entertainment and shopping; Handle tourists' requests for free activities; Handle other special requirements of tourists.

Fourth, comprehensive knowledge.

1. Examination purpose

This paper mainly examines the examinee's understanding of the important scenic spots in Gansu Province and whether the examinee has a comprehensive understanding of the current political, economic, cultural and social development.

2. Examination content

(1) scenic spots above 3A level, national and provincial scenic spots, national and provincial nature reserves, national forest parks and national geological parks in Gansu Province.

(2) Reports from domestic mainstream news media.

(3) the contents of important national conferences and important documents issued by the government.

Verb (abbreviation of verb) explanation

1. Examination purpose

This paper mainly examines the oral translation ability of candidates between Chinese and foreign languages.

2. Examination content

The translation of English, Russian, French, Korean, Japanese and other minority languages, dialects, Tibetan and other ethnic languages mainly includes the general situation of Gansu, the general situation of major cities in Gansu Province, the introduction of scenic spots in Gansu, the language of tour guide service, and the cultural knowledge of China.

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