How to handle the complaint of not delivering the goods according to the agreed time?

The following are the handling methods of major domestic e-commerce platforms for not delivering goods according to the agreed time:

1, Tmall introduced measures to delay receiving goods for free during the Spring Festival.

Usually "? Delayed delivery refers to the behavior that the merchant actually fails to deliver the goods within 72 hours after the buyer pays, except for special goods, or the goods delivered at different time are customized or pre-sold, and the merchant actually fails to deliver the goods within the agreed time, which hinders the buyer's right to purchase. The delivery time of the merchant is subject to the time recorded by the courier company system.

If the delivery is delayed, the merchant needs to pay the buyer by issuing Tmall points. Taking the buyer's shopping in Tmall as a reference, the compensation standard is the declared discount interest corresponding to 30% of the actual transaction amount of the goods, with a maximum of 50,000 Tmall points.

2. Taobao is almost:

One of the special services that the seller independently promises to provide to the buyer. The seller makes a commitment to the buyer on the delivery time of the goods, and the buyer completes the delivery within the agreed time after paying; If the goods are not delivered according to the agreed time, 5% of the actual transaction value of the goods shall be paid, with a minimum of not less than 1 yuan and a maximum of not more than 30 yuan.

3.JD.COM, if the seller fails to deliver the goods within the agreed time, you can click the reminder in my order. If the seller does not reply or you are not satisfied with the reply, you can submit a transaction dispute form.

Then JD.COM Customer Service will communicate with you by telephone according to the actual situation and inform the processing result.

Extended data:

Complaint means that a person whose rights and interests have been infringed has the right to claim rights from the relevant state organs in view of the illegal and criminal facts that the relevant organizations have violated their legitimate rights and interests. The complainant is a person whose rights and interests have been infringed.

Consumer's complaint refers to the behavior that consumers request the mediation of consumer rights protection organizations to safeguard their legitimate rights and interests after they have a consumer rights dispute with operators because of their daily consumption needs to buy or use goods or receive services.

Consumers' associations shall accept the following complaints according to law:

1. Consumers complain that their rights and interests have been damaged due to the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

2. Consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

3, farmers buy and use directly used in agricultural production of seeds, fertilizers, pesticides, agricultural film, agricultural machinery and other means of production and their rights and interests are damaged complaints.

Taobao is a large-scale online retail and business circle in the Asia-Pacific region, which was founded by Alibaba Group in May 2003. Taobao? [ 1]? It is a popular online shopping and retail platform in China, with nearly 500 million registered users and over 60 million regular visitors every day. At the same time, the number of online goods has exceeded 800 million every day, with an average of 48,000 items sold every minute.

By the end of 20 1 1, the daily turnover of Taobao reached 4.38 billion yuan, creating 2.708 million direct and sufficient employment opportunities. With the expansion of Taobao's scale and the increase of users, Taobao has also changed from a single C2C online mall to a comprehensive retail business circle including C2C, group purchase, distribution and auction. At present, it has become one of the global electronic commerce trading platforms.

The parties of 201March 6 15 and 3 15 were exposed, and Taobao merchants cheated consumers by swiping their bills.

On March 29th, 20 16, Zhang Yong, CEO of Alibaba Group, defined the strategy for Taobao's future: community, content and local life are the three major directions.

In March of 20 18, official website of Beijing Consumers Association showed that Beijing Consumers Association bought four comparative test samples from Taobao in 20 17, of which 1 did not meet the standard, and the unqualified rate was 25.0%.

On August 8, 20 18, Alibaba Taobao revealed that it would enter the field of MR (mixed reality) shopping, and a product, Taobao Buy, would be launched on the 20 18 Creation Festival.

Tmall, formerly known as Taobao Mall, is a comprehensive shopping website. On the morning of 20 12, 1,1,Taobao Mall officially announced its name change to "Tmall".

20 12 On March 29th, Tmall released a brand-new Logo image. 2012165438+1October10/day, Tmall made a fortune on Singles' Day, claiming to sell 13 hours/0/0 billion yuan, setting a world record. Tmall is a new B2C (business-to-consumer) created by Ma Yun Taobao. It integrates thousands of brands and manufacturers to provide one-stop solutions for businesses and consumers.

Provide goods 100% quality assurance, after-sales service for 7 days, no reason to return goods, cash back to shopping points and other quality services. 201April 19, Ali Group announced the official launch of Tmall International, providing domestic consumers with overseas direct imports.

2016165438+1October1tmall double 1 1 set a record for the world's largest shopping day, with one-day transaction120.7 billion.

20 1 4121exposed tmall store for SAIC1,and tmall officially released a response saying that it had "zero tolerance" for fakes. Three fake goods and 1 unqualified goods have been removed from the shelves, and fake shops have been frozen. After verification, the shops involved will be closed and retired.

The 9th Tmall Double 1 1 Global Carnival started at 1 hour and 49 seconds, and the turnover exceeded 57 1 billion yuan, which was 201in 2004.

20 17-day cat pairs 1 1 global carnival 7 hours, 22 minutes and 54 seconds, the transaction volume reached 91200 million yuan, exceeding 20 15 pairs 1 1 all day.

In March of 20 18, official website of Beijing Consumers Association showed that Beijing Consumers Association bought 160 comparative test samples in Tmall Mall in 20 17, of which 68 did not meet the standard, and the unqualified rate was 42.5%.

JD.COM has successively set up wholly-owned subsidiaries in Shanghai and Guangzhou, connecting North China, East China and South China into a line, so that most parts of the country are covered under the logistics distribution network of JD.COM Mall; At the same time, we constantly strengthen and enrich the company's technical force, and improve and perfect the software and hardware facilities and service conditions in after-sales service, logistics distribution and marketing.

JD.COM Mall has established six logistics platforms centering on Beijing, Shanghai, Guangzhou, Chengdu, Shenyang and Xi, providing faster delivery services for users all over the country and further deepening and expanding the company's business space.

Business content

Online sales: digital products such as computers and mobile phones, household appliances, auto parts, clothing, shoes and hats, luxury goods, household and household products, cosmetics and other personal care products, food and nutrition products, books and other media products, maternal and child products and toys, sports and fitness equipment and virtual goods. *** 13 categories of goods 31.5000 SKU.

References:

Baidu encyclopedia-complaints