Department head’s personal work summary report

When the work reaches a certain stage or comes to an end, we need to carefully analyze and study the work done in the previous period, affirm the achievements, identify problems, and summarize experiences and lessons, so as to better to do the next step. Below is the personal work summary report of the department head that I integrated. Let’s take a look at it. It will definitely be helpful to you.

Department Head’s Personal Work Summary Report 1

The year 20_ is coming to an end. Looking back on the work of 20_, I have the joy of fruitful results and the joy of working with you. The hardships of colleagues working together to tackle key problems, as well as the melancholy when encountering difficulties and setbacks, time flies by, and unknowingly, the hopeful 20_ year is approaching as the beginning of the new year approaches. It can be said that 20_ is a critical year for the company to promote industry reform, expand the market, and sustain development. The important work situation of this year is summarized as follows:

1. Study humbly, work hard, and complete the task!

(1) In 20_ years, I consciously strengthened my study and humbly Ask for advice, constantly clarify work ideas, and summarize work methods. On the one hand, learn by doing, learn by doing, and constantly master methods and accumulate experience. I focus on taking work tasks as the traction, relying on workplace learning and improvement, and through observation, exploration, access to information and Practice hard and complete the task faster. On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, we continued to make progress, gradually figured out the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

(2) Be dedicated to your job, work hard, not be afraid of difficulties, be brave enough to shoulder heavy responsibilities, serve enthusiastically, and play your due role in your position.

2. Care about your job, perform your duties conscientiously, highlight work priorities, and implement the management target responsibility system.

(1) In the first half of 20_, the company has formulated a complete procedure and attendance system. In the second half of 20_, the administrative organization held a work arrangement meeting for 20_ to evaluate the completion of work goals at the end of the year. , the evaluation results will be included in the year-end performance of managers in each department. In the process of implementing work goals, dormitory management improves the work system, which effectively promotes the overall improvement of management level.

(2) Conduct irregular weekly inspections and scores on cleanliness, reward good ones and punish bad ones.

3. Main experiences and gains.

(1) Only by positioning yourself correctly and working hard to become familiar with basic business can you better adapt to your job.

(2) Only by actively integrating into the group and handling all aspects of relationships well. Only in this way can we maintain good working condition in the new environment.

(3) Only by adhering to the principles and implementing the system and taking careful statistics and inventory can the purchase and receipt of supplies be fulfilled.

(4) Only by establishing a sense of service and strengthening communication and coordination can we do our jobs well.

(5) It is necessary to strengthen communication with employees, coordinate with them, solve their work problems, and exchange ideas with them.

4. Strengthen inspections, make timely rectifications, and correctly understand yourself at work.

(1) After such an intense and orderly year, I feel that my work skills have reached a new level. I have clear plans and steps for every job, and my actions have a direction. I have a goal in my work and I really have a bottom line in my heart! Basically, I am busy but not chaotic, tight but not scattered, clear and organized, and everything is clear. I fundamentally get rid of the phenomenon of just working hard and not knowing how to sum up my experience when I first joined the work. . In this way, I walked into this step from infinite busyness, and walked out of this year with infinite ease. Also, while working, I also understood the principle of doing things for myself, and I also understood that a good attitude can make a difference. How important is passion for work and its sense of responsibility in comparison.

(2) To sum up: In this year's work, I have been exposed to new things, created many new problems, and also learned a lot of new knowledge and new experiences, which improved my ideological understanding and work ability. There have been new improvements and further improvements. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve both business and moral quality.

5. Hold regular work meetings, listen to the opinions of the employees below, dare to recommend talents, summarize work achievements and problems, and take timely countermeasures!

6. Existing deficiencies< /p>

Generally speaking, there are still deficiencies, and there are still some problems that need to be solved urgently, mainly in the following aspects:

1. Not learning new things enough. At work, they often rely on experience and deal with problems based on past work routines, which shows that they are not bold enough in innovation at work.

2. There are some employees in the headquarters who are very proud, go their own way at work, and do not abide by the company's rules. They stir up trouble among colleagues, ridicule, and make sarcastic comments. These situations are not acceptable. It is conducive to the unity among colleagues, and they must be educated or punished ideologically to create a good working environment and image for the company.

7. Next steps

In view of the shortcomings in the work in 20_, in order to do a good job in the new year, we will highlight the following aspects:

(1) Actively coordinate with employees and further streamline relationships;

(2) Strengthen the learning and improvement of management knowledge, innovate work methods, and improve work efficiency;

(3) Strengthen the construction of basic work, strengthen innovative management practices, and promote the improvement of management levels.

In the future work, I must continue to innovate, communicate with employees in a timely manner, and publicize the relevant regulations of the company's management to the majority of employees. In next year's work, I will continue to work hard and report more to the leaders about my work. to correct and make up for one's own shortcomings and defects in a timely manner. Our work requires unity to achieve strength, cooperation to succeed, and to push our work forward! I believe: under the correct leadership of superiors, the company will have a better tomorrow!

Personal work of department heads Summary Report 2

Tolerance is an important factor in my personal growth at this stage. It was also the year when I gained the most from my understanding of people and things during my time at work.

What is past is past. Every year is a new starting point, a new beginning.

In this year's work, with "diligence in business and focus on profession" as the center, my team members and I must make full use of our spare time, whether in terms of professional knowledge or marketing strategies In terms of education, adopt diversified forms, find more books, read more, and learn more. Broaden your horizons and enrich your knowledge. Let everyone combine the learned theory with customer communication and apply it in practice. Use different methods to let everyone find a working method that suits them, and then complement each other so that the power of the team can play a role in the performance of the performance. Add fresh blood and energy to team cooperation and development. At the same time, in the process of improving one's abilities, quality, and performance.

Taking "bringing out excellent teams" as our own responsibility, we must build on the experience gained the year before and last year. While achieving this year's performance, everyone's ability and quality should be improved, and everyone should develop their own independent and strong business work ability. No matter what you do in the future, you can make your leaders feel at ease and satisfied.

Entering this highly competitive society, each of us must learn how to survive? No matter what we do. The most important thing is to have a healthy, optimistic and positive work attitude. Learn to be a person and learn to do things. Learn to use your own mind to do things and learn to use your own wisdom to solve problems. Since you have chosen this career and this job, you must do your best to do it well. This is also a responsibility towards oneself.

Through these two years of work, I feel the same way. I've seen the changes in the company. I also feel that the company must be determined to move forward. I believe: "The company's strategy is clear, the positioning is accurate, and the decision-making is correct." Therefore, in the future work, I will lead all employees of the marketing department to adjust themselves in a timely manner with the development of the company, and make timely and correct decisions. Find your role and place. We will do our best to help the company thrive.

Looking back on the past, we are full of enthusiasm; looking forward to the future, we are high-spirited.

New year, new blessings, new expectations: Today, Sales Department 1 is proud to work here; tomorrow, Sales Department 1 will make the company proud of our work!

Personal work of department heads Summary Report 3

Entering _, looking back on the past year, I have worked hard at my job and dedicated myself to the development of the company. Although there are some unsatisfactory results, fortunately, the results are still relatively significant. The job roles have changed frequently this year. Under the guidance of the general manager, I have entered the state relatively quickly and can perform well in various positions. In the future, the goal is to continuously strengthen learning, improve one's own management skills, closely follow the guidance of the general manager's corporate reform management philosophy, and become an irreplaceable management force of the company.

Before July this year, I had been responsible for the order-taking business. The customers were relatively stable and the order volume increased steadily. Although there was no big leap, I also developed and stabilized two new customers, Lekang and Shouchang. Now he has become a potential customer of the company. Starting from July, under the guidance of the general manager, we began to focus on adjusting the management of women's clothing business. In the past, the women's clothing business could be said to be self-managed and self-disciplined by orderers. The delivery of orders was not standardized, and order tracking was not in place. After a series of adjustments, the management of the women's clothing business has been standardized, so that salespeople can be proactive in following orders, and quality control has been improved. The customer return rate is reduced, and delivery accounts can be inspected and controlled. One regret is that the ability and quality training for orderers---the monthly work summary meeting is not standardized. I believe that the supervisor in the back field can do a good job.

In August, he officially took over the feeding work of the material warehouse and the management of the hairdressing and bleaching and dyeing workshops. Make use of the free time for feeding materials, organize and smooth the placement and labeling of raw materials in the warehouse, and make full use of the remaining hair to make the warehouse tidy and the raw materials stored clearly, which improves the previous management environment that was dirty, messy, inconsistent, and unmarked. During this period, the proportion of material input range was adjusted according to the order requirements, and the materials used for hair were continuously adjusted, which extended the purchase cycle of high-end raw materials, continuously reduced the cost of product materials, and also changed the problem of long backlog of input orders in the material warehouse ( Previously some orders were backlogged for more than a month), but now there is no order backlog. At the same time, with the help of colleagues, regardless of time or physical effort, I sorted the Korean hair, filed it into categories, and ensured the profit in the middle.

After a period of thorough inspection of the bleaching and dyeing workshop, we drafted and implemented the main operators for each process in the workshop, which improved the workers' sense of responsibility. After analyzing and judging the actual situation of the workshop, it was decided to appoint Shao Yinglong as the new person in charge of the workshop in December. In late December, it was decided to leave the unstable element Liu Shencai. Although it has only been a short period of time, the cohesion of the workshop has been continuously strengthened, and the sense of responsibility of the workers has increased rapidly, especially the dyeing and bleaching employees, so that the workers' abilities have been continuously improved.

At present, there are no major work adjustments in the stall workshop. Only two new old technical employees, _X and Kuang Nana, were added in October. After communicating with _X, work allocation was made. Some minor adjustments were made to reclassify some work that was not included in the piece rate, which improved the work efficiency of workers and shortened the order's operation cycle in the workshop.

In September, the hair distribution workshop was managed without title. In close cooperation with the general manager’s work guidance, in October, _ The inventory in the workshop was reduced, the time workers spent searching for raw materials was shortened, the workshop operation cycle was shortened, the worker delivery rate was increased, and the workshop shipment volume was increased. In November, more than 800 more shipments were shipped than in the previous month, and in December, there were more than 800 more shipments than in November. More than 400 more shipments were made, and the incremental effect was very significant. It changed the problem of inconsistency between the distribution and shipment cycle and the net bottom shipment, and reduced the operational weight of the feeding and bleaching and dyeing workshops. The use of stock hair for women's hair is also very ideal. Hou Ani has been following the instructions to organize and use the remaining hair in stock, so that the proportion of restocking of women's clothing orders is reduced to a very low level, and the stock hair in the workshop is continuously reduced.

In December, the business management was officially let go, and the men's and women's hair distribution workshop and curling workshop were taken over. Zhang Yuanhua was transferred to hair management in the long hair workshop, copied the hair management method of the men's hair distribution workshop, and began to sort and use the long hair stock hair. Although it did not take long, the effect was very significant. I believe that after half a year to a year, the stock of the long hair workshop will be Another look.

The quality and progress of the curling workshop are relatively stable, and no relevant reforms and adjustments have been made for the time being.

In September, the color plate order was transferred to the production workshop. This arrangement was wrong. It led to an increase in odd jobs in the workshop in the following months, made it more difficult for workers to operate, and slowed down the processing of other orders. The process and swatch progress have also slowed down a lot. In December, we immediately made diversion adjustments. In 20_, I will completely adjust this wrong arrangement.

Although I have made some achievements at work, the hair department is a relatively new position for me. Many tasks are done while groping, so that I cannot work with ease and my work efficiency needs to be improved. Further improvement; some work is not detailed enough, and some work coordination is not quite in place; the own management level is not high enough, and we need to study harder to keep up with the pace of corporate reform.

I must learn from my mistakes at work, arrange every step of the work in place, and make the following annual plans:

1. Continue to follow up on the general manager’s corporate reforms Management ideas, adhere to the implementation of management plans, and be detail-oriented.

2. Based on the general manager's "Responsibility Experience" speech, strengthen the cultivation of responsibility and centripetal force among workshop leaders and ordinary employees, so that everyone's sense of responsibility can be raised to a higher level.

3. Strengthen the understanding of the importance of quality awareness among workshop leaders and ordinary employees, so that everyone can survive in the factory only by making products of qualified quality and working with a sense of responsibility. , can you enjoy high salary benefits.

4. Implement monthly or semi-monthly meetings of the workshop leaders, guide the workshop leaders to make work reports, make weekly or monthly production plans, and cultivate the obedience and execution ability of the workshop leaders. Cultivate the consciousness that the person in charge understands that work is for oneself rather than for the boss.

5. Improve the effectiveness of raw material warehouse management, combine _ and _X, so that every batch of hair transferred in and out of the warehouse and outside the warehouse has evidence to rely on. Appropriately increase the number of personnel in the material warehouse, so that tasks such as hair grading, sorting and oiling, and hair styling can be classified as material warehouse work, making the hair styling and bleaching and dyeing work more professional and helping to improve quality.

6. Ideas to improve the operating technology of the bleaching and dyeing workshop, increase the hair yield rate, improve the quality of hair, improve the problem of bleaching and discoloration, and reduce the problem of color change after returning to the pot. It is designated as a pilot workshop, letting go of rigid operations, allowing workers to give full play to their abilities and imagination, selecting the best methods and ideas, and applying them in actual operations.

7. Solve the problem of quality inspection in the delivery workshop and change the understanding that workers only care about quantity and quality. Let workers know that if they want to get more wages, quantity is not the only criterion.

8. Break the standard of piece-based salary calculation in distribution and stall workshops, combine business and other production departments, and formulate some standard requirements based on customer feedback, returns, feedback and repairs from other workshops, and The person in charge negotiates with ordinary workers to raise or reduce wages to improve employees' awareness of the rules of quality and survival.

9. It will take 4 months to half a year to organize the long hair inventory managed by Zhang Yuanhua, and half or even more than half of it will be digested by the end of 20_. It will take another half a year to sort out the inventory of long hair and curly hair, and try to digest and use some of it.

10. Spend more time inspecting the curling workshop, and ask the general manager for guidance, find ways to improve workers’ work efficiency, and make some adjustments and diversion during peak order periods.

I am currently in charge of the company's department. Although the pressure is great, I still have plenty of confidence.

As long as you are willing to think about it, there will be a way, and as long as you are willing to do it, you will get results. There is nothing that is impossible but unimaginable. In the new year, work harder, think more, listen more, analyze more, and work hard to achieve results. Who can compete with you!

Department Head’s Personal Work Summary Report 4

As the old saying goes: “Get The Tao wins the world. "The Tao is the people's heart. In "The Romance of the Three Kingdoms", Zhuge Liang went to great lengths to capture and release Meng Huo seven times, which was to attack the people's hearts. Through this special method, Zhuge Liang effectively demonstrated to the locals the power, benevolence and righteousness of Shu, winning the hearts of the people and the stability of the region. In our daily management work, we might as well learn from the methods of the ancients, that is, how to effectively communicate with "the people". I have accumulated some small experiences in the management work during the past six months. It is just my own understanding. There are inevitably some unsatisfactory things. I hope you can correct me for progress.

1. Through regular meetings, interviews during recruitment, and daily communication, let employees understand the situation of the company and the office.

New employees must be clearly informed before taking up the job:

1. The company’s size, corporate culture (key concepts), advantages, and vision.

2. The company’s discipline and salary system. The salary system should be clearly explained, and the clauses that are frequently committed by certain employees should be explained and emphasized repeatedly.

3. The situation of the office, including the personnel setup of the office and its local location. For new employees, the supervisor must also tell her about the situation of the mall where she is going to work, express confidence in her ability to do the job, and tell her about the problems she will face when she goes to work. You may not be able to get started at first, but you need to be patient and provide them with pre-job performance training, including: on-site simple product knowledge training and skills training. The requirements are simple and easy to understand. Three days after the employee starts working, the supervisor must visit the employee on site or contact him by phone to understand his mentality and sales situation, and provide guidance and motivation according to the situation so that he can improve and gradually become competent at the job.

4. Through cultural walls, regular meetings, and daily communication methods, employees can learn about the company's latest developments, office developments, outstanding personnel in each office, and advanced deeds. Let employees feel a sense of belonging and have role models to follow.

2. Establish a trusting relationship with employees and establish your authority.

Whether we can establish a trusting relationship with our employees determines whether we can communicate with them smoothly. If a supervisor has no authority, then no one will follow him. This means that no one will carry out the orders you give, which means he is a "bare commander". And authority must be based on employees' trust in you, so supervisors should pay attention to the following aspects:

1. Do what you say. If you cannot do this, you must explain or apologize promptly.

2. Rewards and punishments are fair, rewards are justified, and punishments are justified. There can be no exceptions in discipline, let alone personal relationships. I don't advocate making exceptions for some outstanding performers. This will damage the strictness of discipline and the authority of the supervisor, and hurt the feelings of the entire team, unless you just want a lone hero rather than an efficient team. Punishment cannot be one-size-fits-all, or simply impose a fine. It must be determined based on the employee's understanding and attitude of the mistake, and the employee must clearly know why he or she is being punished.

3. Praise your employees publicly and acknowledge their progress in a timely manner.

4. Try not to blame your employees. A person who is being criticized will be in a very dark mood. Will going to work with a gloomy mood bring good efficiency? If your employee makes a mistake, tell her clearly where she made the mistake and how she should correct it, instead of just blaming her.

5. Train and motivate your employees to make progress.

6. Cultivate employees’ sense of responsibility.

3. Pay attention to and care about your employees, and recognize their progress in a timely manner.

1. Think from someone else’s perspective. Once, I wanted to transfer an employee to the opposite shift to achieve a good sales situation with a general promotion situation (two promoters in one shift). I thought it would be very simple to transfer the employee to another shift. I said to her, "_, ??you will be transferred to work over there tomorrow." The promoter immediately said to me: "I won't be transferred, why should I be transferred." I was about to deal with other things at that time. He simply said: "It's easy to change classes. I have my own reasons for doing this. That's it." As a result, at noon, the promoter called me to resign. I was shocked at that time because the result was unexpected. After many times of questioning by me, she finally expressed her feelings. She felt that I was too disrespectful to her and had a harsh attitude. Why was she being transferred instead of another? Was it because her sales were inferior to the other's? . After understanding this, I thought from her perspective that such thoughts would arise. I called her in the afternoon and apologized to her (I admitted that my attitude was wrong, not my decision), and I frankly told her why I did this. As a result, the promoter stayed.

2. Listen to what employees say

3. Send special greetings on special days

4. Express greetings to their families

Above These points are what I have figured out while getting along with the employees. They are just some of my one-sided views. I hope that everyone can present their own proud methods for mutual progress. I also hope that I can get along with the employees in the future. Get full support from employees.

Department Head’s Personal Work Summary Report 5

I joined the Commercial Management Department in June 201x as the first-floor supervisor, and I deeply feel that I am an ultimate operator. The main responsibility is to maintain the orderly operation of the entire first floor on-site operations. The specific daily work content mainly includes standardized management of employees, product after-sales service, etc.

In the past 20_ years, with the care of leaders, the support and cooperation of colleagues and the full cooperation of employees, they have performed their job responsibilities well and successfully attracted investment in certain brand clothing. Basically completed all the tasks assigned by the leadership.

As the saying goes, "Every line is like a mountain." How to be a good floor supervisor is still a brand new topic for me. To this end, I must continue to learn, enrich myself, do one thing, love one thing, and be dedicated to one thing. On the one hand, I must read the wordless book well. We must also humbly learn from leaders, colleagues, and employees. Learn their professional knowledge, working methods, marketing skills, the art of dealing with others, etc. At the same time, we insist on "see more, listen more, think more, and do more" in our daily life. Through the organic combination of learning and practice, we will gradually improve our theoretical and professional qualities.

Pay attention to standardized management and improve the overall quality of employees. Quality. This year, sales staff at counters have been transferred frequently, and new employees are not familiar enough with mall discipline and business operations. In my daily work, I have strengthened supervision and execution. Especially at the down jacket counter in the atrium on the first floor, most of the sales staff are hired temporarily, and staff transfers are particularly frequent. These new employees have a weak sense of discipline and often rush to work, eat, or take care of children. I started with reminders, warnings, and final fines to improve employees' awareness of discipline. It enables some new employees to enter their work roles quickly, develop good professional habits, and maintain a good image of the mall.

Strengthen on-site inspections to ensure good business order. The floor supervisor's job is on-site, and the work content is very specific and trivial. This also requires you to have a strong sense of responsibility and ensure that various specific and trivial tasks are solved on the spot at the business site. Keep the business order running well and provide customers with a convenient and comfortable shopping space.

Insist on being fair, reasonable and flexible in handling product complaints. There must be rules to follow when it comes to problems with products. That is to maintain a good reputation among consumers, and at the same time try to achieve the understanding and support of agents as much as possible. In the past six months, I have also handled several complaints, and basically they were successfully resolved through negotiation between the customer and the agent. Every time I successfully resolve a complaint, I feel filled with a sense of accomplishment and my efforts have not been in vain.

Shortcomings in work and future efforts:

Although the work over the past year has achieved certain results, there are also some shortcomings.

(1) Carry forward the spirit of hard work and hard work. Faced with the complex and heavy tasks of supervision, we are not afraid of hardship and take the initiative to find things to do. We must be diligent with our eyes, mouth, hands and legs. We must actively adapt to various difficult environments and hone ourselves in heavy work. Will, increase talents.

(2) Carry forward the tireless enterprising spirit. Strengthen learning, have the courage to practice, read a lot of books, pay attention to collecting all kinds of information while studying from books, and absorb various "nutrition" extensively; at the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate yourself with solid knowledge Theoretical skills, dialectical thinking methods, correct ideological viewpoints, and down-to-earth work style. Strive to do a better job

In the work in 201x, I will strengthen the study of business knowledge and further improve on-site management and my own management level. Cooperate with each counter team leader to convey rationalized information and suggestions to agents in a timely manner to improve the operating efficiency and image of the mall.

I hope that I can work happily in the future and find more happiness at work!

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