Summary of shopping mall cleaning work

Summary of Shopping Mall Cleaning (5 Selected Articles)

Time flies, and a period of work activities has come to an end. During this time, I believe that everyone is facing many challenges and has gained a lot of growth. Let's sort out the past work and write a work summary. But how to write a work summary to make a difference? The following is a summary model essay (5 selected articles) of shopping mall cleaning work that I collected for you. Welcome to read the collection.

Summary of shopping mall cleaning work 1 I like working as a cleaner in xx department store for more than a year. This job is hard-won for me, and I have been treating it with a serious and responsible attitude for more than a year.

Cleaning is not worth mentioning in the eyes of many people. I originally thought so, but from the real contact to the actual work for more than a year, I found that it was not simple. For the cleaning staff, we must not be careless. Corner, corner, inner and outer windows, bedside on the desk are all important points in your work.

In xx shopping mall, I try my best to do my job well with sincere service. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by leaders and colleagues, and won the understanding and support of most customers. If there are some merits in my work during this period, it is not because of my personal ability, but because we have a high-quality team and a group of enthusiastic and dedicated colleagues. Through this year's summary, I hope I can calmly review the gains and losses of my work during this period, sum up experience and learn lessons, so as to look forward to doing better in my future work.

Cleaning staff is an ordinary post, but I have been doing it with great care. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects. At work, I always have a correct attitude and do everything with an open mind. The enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning of shopping malls is related to the overall image of shopping malls. Showing the clean and tidy side to customers makes me feel very fulfilled. To do a good job in cleaning, we must have a good attitude, do our part and make more efforts when the school needs it. In the cleaning work, I learn while doing. During this period, the daily work of cleaning mainly depends on the effective command of the leaders and the high consciousness of all my colleagues. In short, when dealing with major events, we can take measures quickly according to the instructions of the leaders, and the overall performance is good, but there are still many problems in the details of the work. Fortunately, the leaders pointed out in time, and colleagues enthusiastically remedied it and achieved good results.

The 20xx years' work has also exposed some problems, such as being relatively lenient with oneself and not paying enough attention to some details, which need to be improved in future work. In the future, I will learn from the advanced, master more skills, improve my professional level, and be determined to devote more time and enthusiasm to ordinary jobs, complete all the work assigned by the leaders of shopping malls, live up to the expectations of the leaders, better serve the shopping malls and customers, and add luster to the school.

Summary of cleaning work in shopping malls 2 20xx is about to pass. While taking stock of the harvest of one year, everyone hopes to have a new future. The second time I entered the famous xx department store, it was the mall that gave me a chance to be reborn. Unconsciously, I have been working in my new position for nearly a year. During this year, I am very grateful to every leader and employee in the mall. You taught me how to be a man and how to do things, and made me understand a lot of truth. In order to work better in the future, I will summarize my work in the past year as follows:

I. Work performance in the past year

(A) to strengthen the image and improve their own quality

In order to do my own cleaning work well, I insist on being strict with myself, pay attention to setting an example and treat others sincerely. First, I love my job and pay attention to dedication. I correctly understand my work and value, correctly handle the relationship between bitterness, gain and loss, personal interests and collective interests, adhere to professionalism, integrity and dedication, and dedicate what I have learned for many years to xx Department Store without reservation; Second, correct working attitude and pay attention to working methods. After a year's study and exercise, I earnestly learn the strengths of others, get rid of my own shortcomings, humbly ask leaders and colleagues, and improve my working methods through continuous study and exploration;

(2) Be strict with yourself and constantly strengthen the construction of work style.

I have been strict with myself for a year. In terms of style, I can abide by the rules and discipline, unite with colleagues, seek truth from facts, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard. Carry forward the fine tradition of being hard-working and helpful in life, always be honest, work hard, live hard and simply, always remember your responsibilities and obligations, be strict with yourself and always play an exemplary role.

Second, the shortcomings in the work and the direction of future efforts

Over the past year, I have done some work and made some small achievements. Although it has been recognized by the leaders, there are still many gaps from the requirements of the leaders and guests: for example, the sense of innovation in work is not strong and you can't work creatively. In the future work, I will carry forward my achievements, overcome my shortcomings, and do all the work conscientiously with a highly responsible attitude. Pay more attention to my colleagues, unite all members of the team to work hard, live up to the expectations of leaders and employees, and strive to become an excellent employee.

Summary of cleaning work in shopping malls 3 20xx years will soon be a thing of the past, and we will usher in a brand-new year. Over the past year, under the guidance of the company's leaders at all levels, with the strong assistance and cooperation of various departments, and with the concerted efforts of all cleaning staff Qi Xin, the insurance department has completed all cleaning tasks inside and outside the mall according to the company's requirements. The overall work of the cleaning department for one year is now reported as follows:

First, improve the rules and regulations of the cleaning department.

In this year, in order to standardize the words and deeds of cleaning staff and improve work efficiency, the relevant management systems such as cleaning post responsibilities, cleaning behavior norms, cleaning daily assessment rules and standards, cleaning process standards, performance assessment regulations, etc. were revised, and new regulations such as cleaning safety operation management, cleaning requirements during peak passenger flow, emergency plans for emergencies, and off-duty sign-in regulations were formulated. Make the daily work of employees have rules to follow and rules to follow. The implementation of various systems has played an effective role in improving employees' enthusiasm, initiative and self-discipline, allowing employees to perform their respective duties spontaneously, so that the cleaning work inside and outside the mall has been greatly improved and improved on the original basis, and the sanitary quality of each region has reached the standards stipulated by the company.

Second, control the cost of cleaning materials to save energy and reduce consumption.

Carry out the company's spirit of saving energy and reducing consumption, strengthen the guidance of cleaning and saving consciousness, and call on employees to start from themselves and details and put an end to all waste. First, the water in the bathroom should be turned off in time when not in use, so as to reduce the frequency of pushing and dragging dust. When cleaning up the garbage, when the garbage in the bag is less than two thirds, put the garbage in several bags into one bag. Secondly, the practical operation training was carried out for the use of the dryer, and the relevant management system was formulated to reduce the frequency of use and prolong the service life of the dryer. Third, strictly control the use of daily cleaning tools and facilities and equipment, deeply understand the use methods of tools and facilities and equipment, and use tools reasonably according to the planned dosage; Regular maintenance of facilities and equipment, cooperation with the administrative department to check the quality and price of materials and facilities and accessories, so that the cleaning cost can be reasonably controlled within the budget, and truly increase revenue and reduce expenditure.

Third, the overall quality of employees has improved.

The quality of employees is an important part of the company image. In order to improve the overall quality of cleaning staff, cleaning staff have been trained and assessed many times from the aspects of management standard procedures, cleaning etiquette and service safety awareness, which has achieved certain results and greatly improved their safety awareness, service awareness and overall image. I understand that my own quality and the quality of cleaning service are closely related to the company's image. In the whole year, six employees found customers' mobile phones, wallets and articles and returned them to customers, which was well received by customers. No service to customers and merchants' employees was found, which laid a solid foundation for merchants and customers to create a comfortable and clean business and shopping environment.

Fourth, the main work done this year:

First, the daily cleaning of shopping malls.

1, effectively supervised the blue sky cleaning of outsourcing units, and made the ground cleaning work of the peripheral Xiangmian section, Renmin section and Changhong section basically meet the requirements of our company.

2. Complete the cleaning work during the peak period of shopping malls during the holiday season; Make reasonable adjustments and arrangements for personnel in key areas of shopping malls, guide employees to improve the overall awareness of regional management, and complete the comprehensive cleaning work during the holiday season of shopping malls;

3. Complete the shopping mall cleaning work in rainy and snowy weather; Protective measures shall be taken for cleaning in rainy and snowy weather: anti-skid tips shall be provided for the main entrances and exits of four gates and escalators, absorbent carpets shall be laid, additional personnel shall be assigned to the main passages, sundries of floor drain on the fifth floor shall be cleaned, employees shall be mobilized to shovel snow for the main passages outside the doors, and stains in underground parking lots shall be cleaned;

4. Complete the daily management of green plants in the shopping mall and the fifth floor.

Second, the annual cleaning work

1, complete the dust removal of the high-altitude pipe network facilities and equipment in the underground parking lot and the comprehensive cleaning of several sewage pipe networks in Area A and Area B, so as to ensure the cleanliness of the pipe network facilities and the normal operation of the sewage pipe network;

2. Complete the comprehensive cleaning of the peripheral glass awning, the landscape lights of the pedestrian street and the keel above Gate 2; According to the cleaning work in spring, summer, autumn and winter, as well as the contents and requirements of cleaning services inside and outside the mall, we have made adequate arrangements and plans and put them in place in an all-round way.

Third, unplanned cleaning work.

1. After the group office is moved to the hotel, the land reclamation and cleaning of the new office area will be completed;

2. Complete the cleaning work of the glass door rebuilt in the shopping mall for many times;

3. Complete the cleaning of garbage and sundries during the renovation of the fifth floor office, the overhead cleaning of external wall glass, and the comprehensive reclamation cleaning of the ground and details after the renovation;

4. Complete the wall cleaning around the booth in the pedestrian street and the comprehensive cleaning inside and outside the booth;

5. During the construction and reconstruction of Changhong Road and Renmin Road, we will clean up the dust pollution outside the glass awning, the main passage of the shopping mall and the underground parking lot.

Fourth, the training of squad leaders and staff.

1. In order to improve the management level of grass-roots managers, in April, the squad leader was trained in terms of post responsibilities, team building, execution improvement, etc., so that the squad leader can understand the various rules and regulations of the department, understand the post responsibilities, understand the operation process of each post, influence employees with actions and their own image, educate employees, and ask employees to do what they want first, so as to better play the management role of connecting the preceding with the following;

2./KLOC-In June of 0/0, employees were comprehensively trained in team awareness, service awareness, energy saving and consumption reduction awareness, performance appraisal rules and standards, safety management operating procedures, emergency handling procedures, etc. It has played a very good role in promoting the service safety awareness, adaptability and work efficiency of cleaning staff.

Verb (abbreviation of verb) Problems in cleaning work

First, there is insufficient awareness of cleanliness and safety. In the daily cleaning process of shopping malls in peak passenger flow and rainy and snowy weather, if all kinds of liquid pollutants are not treated in time, it will bring unpredictable security risks; After the store is closed, the cleaning of the ground, the cleaning of the safe passage and the high-altitude cleaning of the surrounding projects all involve safety. Some employees did not have enough awareness of prevention during the operation, did not operate in advance according to the specified time, and some employees did not take any prompt measures during the operation. Safe operation and cleaning work can ensure the normal business environment of shopping malls. Therefore, every day, employees will be strengthened in safety awareness, so that employees can attach importance to the importance of safety ideologically and realize that there should be no carelessness and slack in cleaning and safety operation, and any negligence will bring serious consequences to themselves, others and the company.

Secondly, the cleaning staff is old, with low education, long cleaning time and monotonous work.

Third, the lack of professional skills and knowledge: the company is constantly developing and growing, and high-tech materials are emerging one after another. Our existing cleaning knowledge can no longer guarantee the cleaning and maintenance of high-tech materials. In the future work, we should strengthen our study, enrich the professional skills and knowledge of departments, and lay a good foundation for cleaning work.

Six, xx years work plan:

First, adjust the age structure of manpower to improve the overall quality of cleaning staff; According to the requirements of the company, combined with the current situation of cleaning personnel, under the condition of ensuring the normal work of cleaning, gradually adjust the personnel who do not meet the requirements of the company; And cooperate with human resources administration to do a good job in the examination and approval of newly recruited employees.

Second, according to the budget objectives of the department, strengthen the use control of daily cleaning products and the supervision and maintenance of facilities and equipment, control the expenses within a reasonable and effective range, and better complete the objectives and tasks set by the company on the premise of ensuring the quality standards of daily work.

Third, strengthen teamwork: any work needs a harmonious working atmosphere and full commitment to be effectively completed. Whether it is the work intensity of employees at different times or the abnormal performance of employees at work, managers need to understand employees from all aspects, understand their ideological trends, find problems in time, guide and channel employees' dissatisfaction, and avoid affecting the overall work of cleaning; Strengthen the organization of employees' activities after work, provide a communication platform for employees, and at the same time require managers not only to play a benchmarking role but also to play a good coordination role among employees. While improving the relationship between team members, we should also improve the relationship with other departments to better drive employees to do a good job in team building.

Fourth, staff training:

Cleaning training is a long-term job. Every year, cleaning staff should be trained in cleaning-related knowledge, so as to continuously improve their comprehensive quality and working attitude, enhance their sense of belonging and responsibility to the company, and promote communication between the company and employees, managers and employees. This year's training mainly includes the following points:

1, fire safety awareness training, cooperate with the fire department to train employees on fire safety knowledge, strengthen the training of employees' safety awareness in stages, improve employees' ability to deal with emergencies, control the cleaning and safe operation in the holiday season, minimize the stay time of stains on the ground, reduce potential safety hazards, and clean them in strict accordance with the standard procedures of safe operation to eliminate potential accidents;

2. Appearance and service awareness training, cleaning work throughout the mall. Employees' gfd and service consciousness directly affect the company's external image. Therefore, the daily dress of employees is uniform, and the improvement of employees' service awareness is also the focus of cleaning training;

3. Skills and knowledge training. With the continuous development of the company, the standards and requirements of cleaning work will be higher and higher.

In addition to basic cleaning knowledge, employees need to master more cleaning skills in order to do a better job of cleaning. For example, the maintenance of facilities and equipment, the cleaning and maintenance of floor tiles, and the cleaning and maintenance of stone materials all need professionals to operate. This year, we will focus on strengthening the training and learning of employees' skills and knowledge to meet the development needs of the company.

In the new year, all our cleaning workers' unions have devoted themselves to cleaning work with more enthusiasm and positive working attitude, and made contributions to the all-round development of the company.

Summary of shopping mall cleaning work 4 The cleanliness of shopping malls affects customers' impression of shopping malls, so the cleanliness of shopping malls is maintained by cleaners. This job may be considered as a matter with no technical content, and you don't need to use any brains to clean up the dirty places, but this view is not comprehensive enough. As a cleaner, after this period of work, I made a summary of my whole work in the hotel.

First of all, you must dress neatly during work. Formal dress gives us a sense of belonging to the mall. Especially after the guests approved our work, our joy was almost uncontrollable, so I took my work more seriously.

We work in a wide range of fields, and the content of our work is different. I clean the floor of the supermarket. I always keep in mind this supervisor's warning in my work. We should standardize the use of tools in the process of cleaning, and at the same time, our tool cart should be kept clean. When sorting containers, items should be placed according to the regulations of shopping malls. When we find that the contents of the container are lost or damaged, we should make a good registration, and at the same time, we should replace or fill the gaps in time.

In our workflow, due to the gradual normalization of shopping malls, a new order has been established in management, and the requirements for many aspects have been improved. Therefore, there are many systems that we need to abide by. With new work standards, we can test our dedication to our work. I wasn't used to it at first, because the inspection was strict, so we couldn't perfunctory. Careful cleaning will take more time and energy, but it is easy to see the sincerity of the work.

Cleaning is very tiring, but it is difficult to go further. Without professional knowledge and enough diligence, we may stay in this position all the time. As cleaners, we also need to learn the use of some cleaning equipment and some new regulations under the new situation. Through the accumulation of experience, we can learn how to complete our cleaning work more conveniently and use cleaning tools more conveniently.

Because of the simplicity of work or the fatigue of work, people will be lazy or perfunctory, but more people will see our performance at work. I used to regard this job as a transition, just do it casually, but my predecessors told me that our future is broad and down-to-earth is the cornerstone of success. Don't do the thing of picking up sesame seeds and losing watermelon. I also gradually changed my mind and took everything in my life and every task in my work seriously.

Time is still long, the future is far away, and our road is at our feet. How to go depends on our attitude towards work. I will continue to work hard to clean.

Summary of cleaning work in shopping malls for 5-20xx years. Under the correct leadership of the unit, with the strong support of the hospital and the joint efforts of the employees of the unit, I led all the employees to successfully complete this year's work tasks. Now I will report the work summary to all leading colleagues as follows:

I. Basic information

At present, the hospital has a total of ***( 15) employees, including 5 ethnic minorities and 0 Han nationality (10), who are respectively responsible for the community building (***6 floors), the inpatient building (***6 floors), the bungalow administrative office area, the family building No.39 and the underground garage.

Second, the main work

A, organize employees to learn the rules and regulations of the unit, understand the work situation of various departments in the hospital, find problems and rectify them in time, and report the rectification work to the unit leaders and hospital leaders in time, often take the initiative to visit the hospital leaders and department heads, listen to the opinions and opinions of the hospital on cleaning work, find problems and gaps from themselves, and consult the hospital medical staff without understanding or uncertainty, try to communicate and coordinate with the hospital, reduce misunderstandings and narrow the distance; Timely rectify the problems raised by the hospital and ask the hospital for inspection. Enhance personal feelings with medical staff.

Second, do a good job in persuading and educating employees. In view of the cleaning staff's great mobility, fluctuating thoughts, unstable team and unstable thoughts, I will talk with the staff in time, understand the activities of the cleaning staff, patiently reason with them, hold regular cleaning meetings, educate the staff to abide by the hospital regulations, instill the management concept of the unit, and educate the staff to find problems from themselves and find the gap required by the hospital. After persuasion and education, the employees' thoughts have been changed. It is difficult to pay the cleaning fee on time. It is difficult to pay wages on time, which will inevitably affect the stability of personnel. Therefore, I try to find the hospital leaders to approve the cleaning expenses in time, and I can settle the accounts on time every month, creating conditions for employees to get their wages on time and reassuring them. Recruiting reserve cleaning staff in advance, cleaning staff is highly mobile, belonging to the bottom occupation, and it is difficult to recruit, do and manage. To this end, I will post a small recruitment advertisement outside, and even if it is full, I will post the recruitment information on the Internet to establish a reserve of personnel to prevent personnel from being out of touch.

The third is to rationalize and adjust the clean area. This paper analyzes every job post of hospital cleaning one by one, and makes a thorough investigation from the aspects of cleaning requirements, cleaning time, labor intensity and opinions of medical staff on cleaning. Adjust the jobs of a few people according to the physical condition and job responsibilities of employees. Publicize the rules and regulations of the unit and hospital to employees, and improve their sense of post responsibility. Enhance staff discipline, set high standards and strict requirements on staff, strengthen supervision and inspection, go out early and return late to cooperate with hospital leaders to carry out regular and irregular health quality inspections, find problems in time and improve them; Master the staff's gfd, be polite to guests, and conduct monthly staff training. Most employees are ethnic minorities, with low education, little knowledge, no professional skills and knowledge, and it is difficult to communicate with each other. Therefore, make a monthly training plan, carry out targeted skills training, improve employees' professional knowledge and work skills, and establish a "patient-centered" service concept; Improve the service awareness of employees and provide training materials in the form of words and pictures to the hospital as required.

Fourth, conduct safety education for employees, educate employees to abide by the hospital's safety system, observe safety discipline, and do not operate illegally; Patiently educate employees to pay attention to the safety on the way to and from work and pay attention to their own traffic safety; Cooperate with the hospital to train employees in hospital awareness and cooperate with the hospital to do a good job in safety. Common sense and precautions for cleaning medical devices to avoid personal injury and property loss; Remind employees to pay attention to the safety of aerial work such as cleaning windows to avoid casualties. After the relocation of the hospital laboratory this year, the glass area is large, it is difficult to clean, and the safety risk is great. So, I applied for a safety rope from my company. Practice using safety ropes with employees to ensure that employees clean dangerous areas and work safely.

Fifth, strictly implement the attendance system. Those who arrive late and leave early will be warned first, and those who refuse to correct will be fined. According to the established assessment system, the assessment results will be linked to employees' salaries, excellent employees will be rewarded with bonuses every month (the reward funds will come from fines), and employees who fail the assessment will be punished every time. Give material rewards to outstanding employees in the hospital, reward advanced employees, punish backward employees and stimulate employees' enthusiasm. Establish a good image of employees, order summer work clothes, and ensure that employees have uniform work clothes. Gfd meets the requirements of the hospital.

Six, do a good job of saving energy and reducing consumption, safeguard the interests of the unit, establish a ledger according to the requirements of the hospital, realize refined management, collect disinfection supplies and cleaning utensils as planned and quantitatively, keep records of entry and exit, make it clear that the old mop can be repaired, nailed down and reused after reinforcement, and extend the service life of cleaning utensils as much as possible. When employees receive cleaning supplies, educate employees to save bags, use rags carefully and do what they can. Clean up the plugging loopholes, make monthly statistical analysis of the consumption of disinfection supplies and cleaning appliances in this department and the recipients of each employee, prevent waste and loss, strive to save costs, safeguard the rights and interests of the unit, maximize profits and protect the interests of the unit. The first day of each week is designated as the collection time of cleaning supplies. Gloves are distributed from 40 pairs to 20 pairs per person per month, saving 300 pairs per month, and garbage bags are reduced from two bags per month to one bag per month. This year's budget for mops is 200 yuan, which has not been spent. According to estimates, the expenditure this year is 1 1,000 yuan.

Third, the existing problems

Since the beginning of this year, the hospital has been carrying out various standards, which puts forward higher standards for cleaning work: First, the establishment of smoke-free hospitals. During the construction period, the cleaning frequency of elevators, halls and other public areas will be higher than usual, which will increase the labor intensity of cleaning staff; The second is to create a civilized unit, which will put forward higher requirements for the cleaning quality, service attitude and work standards of employees, and also put forward higher standards for the training of employees and the filing of training materials in our unit.

Although some achievements have been made this year, it is inseparable from the care and support of the unit leaders, the cooperation of hospitals and the concerted efforts of all the staff in Qi Xin. In the future work, I will not be proud, impatient and live up to the high expectations of the unit leaders. I will further improve the management methods, maintain the image of the unit, improve the quality of cleaning, safeguard the interests of the unit and be serious about work discipline in the spirit of hard work and not being afraid of difficulties. Strive to satisfy the unit, the hospital and the staff.

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