Is there any contact between the courier and customer service?

Connected customer service is an important part of the courier company, which is responsible for handling customers' inquiries, complaints and inquiries, thus ensuring the smooth delivery service. When customers have questions or problems about express delivery, they can communicate and solve them through customer service channels, and the courier is the person who is responsible for actually delivering the express delivery to the customers and the executor of the express delivery service. Courier encountered some unsolvable problems in the delivery process and needed to contact customer service for corresponding instructions or help, so customer service and courier were closely related.