Handshake etiquette, workplace etiquette

Handshake Etiquette Workplace Etiquette 1 Early spring and March are often the "active period" of the talent market, and various recruitment activities begin one after another. Interview is an important step in deciding whether to stay or not. In addition to neat appearance and generous manners, only by grasping the etiquette "scale" of "face to face" can we calmly "pass the customs".

Handshake, the "hard currency" in communication

Scene: At 2 pm on March 1 Sunday, an interview with a business consulting company was less than 10 minutes at Lu Qian Building near Shaanxi North Road.

Miss Xu, 26, stands out among many applicants and is easily qualified for the post of "project planning and execution manager". "I didn't seem to ask any professional questions, just like a very relaxed chat," said Miss Xu, describing the interview process she had just experienced. The examiner wrote this comment: the two handshakes at the beginning and end of the interview were short and powerful, sincere and professional.

Comments: Someone once called "handshake" hard currency in interpersonal communication. As we all know, shaking hands also contains many etiquette details. Regardless of gender, you should reach out and hold each other with your palms and fingers, firm, powerful and brief. It is quite impolite to just shake hands with your fingers, or "skim" or shake hands for too long. In addition, when shaking hands, look at each other with a smile to show sincerity.

Negotiation, don't become "tangled"

Scene: At 3 pm on February 26th, outside the lecture hall on the second floor of Shanghai Library, etiquette volunteers are being trained. Outside the lecture hall, a passing middle school student, Wang, was attracted and wanted to join the ranks of volunteers. When asked if he had participated in volunteer activities before, Wang faltered and shook his body while answering. Based on encouragement, the staff wrote down Wang's contact information, but they said frankly, "If it is an interview, this performance is unqualified."

Comments: In the social process, when you need to seek understanding and help when you encounter problems, you should first try to show your identity and situation to each other concisely. Speak at an appropriate speed, face each other squarely, and communicate with each other in a negotiated and easy-going way. Even if you are rejected or embarrassed, be kind to others and stop in time. Never importune or pester.

Distance, how much is safe?

Scene: On the afternoon of February 26th, the guests in Changshou Store of Rainbow Plaza Hotel were drunk. How to bid them farewell without losing courtesy? As one of the activities of "Millions of Migrant Workers Learn Etiquette", the hotel has set up a special "Etiquette Assessment" for new employees. /kloc-Xiao Huang, a 0/8-year-old employee, has only been in the store for three months, and successfully passed the examination with polite and decent answers. "First of all, we will kindly remind you to prepare hot water. If the guest gets up, he will pay attention to preparing to help and remind the guest's companion to take care of him. "

Comments: The ultimate goal of etiquette is to make others and themselves feel happy, not oppression, fear and embarrassment. So the balance of "distance" should be in place.

Handshaking Etiquette, Workplace Etiquette 2: Hand Reaching Order

Under normal circumstances, pay attention to "honour first", that is, people with higher status reach out first.

(1) When a woman shakes hands with a man, she should reach out first. If the woman doesn't reach out and doesn't want to shake hands, the man can nod or bow.

(2) When the elder shakes hands with the younger generation, the elder should reach out first. When there is a conflict between age and gender, it is usually women who reach out first, same-sex old people reach out first, and young people should hold back immediately.

(3) When the boss shakes hands with his subordinates, the boss should reach out first.

(4) The host shakes hands with the guests: When the guests arrive, the host should first extend his hand to welcome them. For example, when receiving guests, both men and women, the hostess should take the initiative to extend her hand to welcome them, and the male host can also extend her hand to welcome the female guests first; When the guests leave, they should first extend their hands to indicate that the host can stay here.

(5) When a person shakes hands with many people, it can be done in the order from respect to inferiority or from near to far.

(6) shake hands between the opposite sex. After the woman reaches out, the man should shake hands according to the familiarity of both sides, but not too hard. Usually just a symbolic light grip.

Pay attention to the following questions when shaking hands:

After being introduced, it is best not to reach out immediately. After the host, elder, boss and lady reach out their hands, the guests, younger generation, subordinates and men greet each other and shake hands.

Be sure to shake hands with your right hand. The standard handshake posture should be equal, that is, extend your right hand generously and hold the other person's palm with your palm or fingers slightly hard, usually for about 3 seconds.

When shaking hands with others, look at them and greet them with a smile. Don't be absent-minded, look around. When shaking hands, you must take off your hat and stand up. You can't put your other hand in your pocket. Men can't shake hands with gloves, women can shake hands with men with gloves, but men can't shake hands with women with gloves.

To hold hands on both sides, the time is usually 1~3 seconds. Of course, it is impolite to shake hands too tightly or just touch each other's hands with your fingers.

To shake hands with guests, we must first reach out to them, and then we reach out to shake hands with them;

When shaking hands with male guests, the hand is slightly tight; When shaking hands with female guests, you must be gentle;

When shaking hands, look at each other's eyes, nose and mouth, and say some greetings and congratulations with a smile. When shaking hands, don't look at the third party and look absent-minded.

Don't cross your hands just because there are many guests and acquaintances. Occasionally make mistakes, shake hands again;

Ladies and young ladies who meet for the first time usually don't shake hands, but bow and bow;

If you have a disease in your hand, you can declare it to the other party and ask him to forgive you. No handshake.

On formal occasions, between the superior and the subordinate, the superior reaches out and the subordinate reaches out.

In daily life, between the elders and the younger generation, the younger generation can only reach out after the elders reach out.

Between men and women in social situations, men can only reach out after women reach out.

Don't cross your hands when many people shake hands at the same time.

Don't shake hands across the threshold.

Handshake taboo

When shaking hands with people, it will be considered impolite if you don't follow the established etiquette norms. The following behaviors are impolite:

(1) shake hands with your left hand.

(2) Shake hands with dirty hands and sick hands.

(3) shake hands with people with both hands. Exceptions between acquaintances.

(4) Look around when shaking hands.

(5) Wear sunglasses to shake hands with people.

(6) Wear gloves to shake hands with people. In social occasions, ladies wear tulle gloves to shake hands with others.

(7) Cross-shake hands, that is, shake hands with another person over the hand that others are shaking hands.

(8) Holding the hand of the opposite sex for a long time.

Handshake etiquette workplace etiquette 3 handshake etiquette

A pleasant handshake is firm and powerful, which can show your confidence and enthusiasm, but it can't be too hard or too long, just a few seconds. If your hands are dirty or cold, or there is water or sweat, it is not suitable to shake hands with others. Just explain why you don't shake hands. Older people take the initiative to reach out to younger people, bosses take the initiative to reach out to subordinates, and women should take the initiative to shake hands with each other without gloves. Besides, don't shake hands with others when chewing gum.

Telephone etiquette

Don't answer the phone too casually, pay attention to the necessary etiquette and certain skills to avoid misunderstanding. Whether we call or answer the phone, we should be warm, generous and natural, with a moderate voice, clear and concise, and polite.

1, answer the phone in time

Generally speaking, in the office, it is best to pick up the phone after the second ring.

Step 2 confirm each other

When the other party calls, they usually introduce themselves. If the person you are looking for is nearby, you should say, "Please wait a moment." Then put your hand over the microphone and whisper to your colleague to answer the phone. If the person you are looking for is not in, you should tell the other person and ask, "Do you want to leave a message? I will definitely tell you! "

3. When answering the phone, pay attention to keeping the distance between the mouth and the microphone 4-5 cm; Put your ear close to the microphone and listen carefully to each other.

4. Let the other person finish the phone call by himself, and then gently put the receiver away. Don't throw it back with a bang

Be sure to smile when you pick up the phone.

6. No smoking or chewing gum when answering the phone; Don't speak too loudly or too quietly, and use words clearly to ensure that the other person can understand.

Handshaking Etiquette Workplace Etiquette 4 Handshaking Etiquette in Workplace Etiquette

First, stand up. In the business environment, this standard is common to both men and women. If it is inconvenient to get up because your body is embedded under the dining table, you should get up a little at once and say, forgive me for not getting up. Nice to meet you.

Meet each other late. If two people are far away, they need to meet immediately, reach out their right hand at a distance of about 1 m and hold each other's right palm.

Way. Dedicated, earnest and friendly.

Eye contact. I realize that modesty may prevent you from looking directly into each other's eyes, but for westerners, eye contact shows that you are completely focused on each other.

Smile. Smiling conveys warmth and frankness, and also conveys your interest in each other.

Hello. Repeating each other's names is not only a compliment, but also helps you remember each other's names. Hello, Mr. Smith.

Time and manner. The appropriate time to shake hands should be two to three seconds, move up and down two or three times, and then release. The handshake should be palm to palm, not fingertip to fingertip.

Grip strength grip strength has a deep meaning, not too light nor too heavy. A light grip represents hesitation and timidity. Grasping too tightly means being too enthusiastic or too bossy. A moderate grip conveys confidence and authority.

Reach out in order. Under normal circumstances, people who pay attention to honor come first, that is, people with high status reach out first.

(1) When a woman shakes hands with a man, she should reach out first. If the woman doesn't reach out and doesn't want to shake hands, the man can nod or bow.

(2) When the elder shakes hands with the younger generation, the elder should reach out first. When there is a conflict between age and gender, it is usually women who reach out first, same-sex old people reach out first, and young people should hold back immediately.

(3) When the boss shakes hands with his subordinates, the boss should reach out first.

(4) The host shakes hands with the guests: When the guests arrive, the host should first extend his hand to welcome them. For example, when receiving guests, both men and women, the hostess should take the initiative to extend her hand to welcome them, and the male host can also extend her hand to welcome the female guests first; When the guests leave, they should first extend their hands to indicate that the host can stay here.

(5) When a person shakes hands with many people, it can be done in the order from respect to inferiority or from near to far.

(6) shake hands between the opposite sex. After the woman reaches out, the man should shake hands according to the familiarity of both sides, but not too hard. Usually just a symbolic light grip.

Shaking hands is taboo. When shaking hands with people, it will be considered impolite if you don't follow the established etiquette norms. The following behaviors are impolite:

(1) shake hands with your left hand.

(2) Shake hands with dirty hands and sick hands.

(3) shake hands with people with both hands. Exceptions between acquaintances.

(4) Look around when shaking hands.

(5) Wear sunglasses to shake hands with people.

(6) Wear gloves to shake hands with people. In social occasions, ladies wear tulle gloves to shake hands with others.

(7) Cross-shake hands, that is, shake hands with another person over the hand that others are shaking hands.

(8) Holding the hand of the opposite sex for a long time.

Business card etiquette in workplace etiquette

Business cards are the product of ancient civilization in China. According to Zhao Yi, a scholar in Qing Dynasty, in his book "Examination of Jade Congkao", the ancients had a common name, and this book was used to cut characters. It was called a curse in the Han Dynasty and a thorn in the end of the Han Dynasty. After the Han dynasty, although paper was used, it was still a thorn a day. Visible, the predecessor of the business card is the word "bow" and "thorn" used in ancient China.

Today, business cards have become an indispensable communication tool for modern people and one of the information carriers with certain sociality, universality and convenience, such as carrying, using, saving and consulting. When communicating with others in social situations, we can't do without the use of business cards. Business cards are important communication tools. It directly carries personal information, but it bears the heavy responsibility of keeping in touch. The correct use of business cards has become a factor affecting the success of interpersonal communication.

Business cards have a wide range of uses. The most important thing is to introduce yourself. You can also send flowers or gifts, letters of introduction, thanks, invitations and condolences. You can also leave a short postscript on your business card.

First, the role of business cards

Business cards are the easiest way to introduce yourself in social situations, and they do have many advantages:

1, information necessary for establishing future contact;

2. People can make full use of the time when they meet for the first time to exchange their thoughts and feelings without being busy remembering;

3, but people are more decent when they meet for the first time, and they will not be in a dilemma because they want to know each other's situation and are afraid of invading others' private territory, nor will they introduce their identity and position and cause others' unhappiness;

4. You can get to know others without meeting each other. In today's fast-paced era, business cards can replace formal visits.

5. When exchanging business cards, different countries have different manners: in Japan, no matter whether you accept or hand in a business card, you should hold it with both hands and bend slightly. In the Arab region, you must never accept business cards with your left hand, let alone hand them to Arabs with your left hand.

Second, exchange business cards.

Exchanging business cards is the core content of business card etiquette. How to exchange business cards in social occasions is often the embodiment of personal cultivation and the direct embodiment of respecting the objects of communication. Therefore, the exchange of business cards must follow certain rules.

(1) Bring your business card

Before taking part in formal exchange activities, we should all carry our business cards with us for communication. Pay attention to the following three points when carrying business cards.

1, enough for application.

The number of business cards carried in social activities must be sufficient to ensure that they are sufficient. Business cards should be classified and used according to different contacts.

2, intact

Business cards should be kept clean and tidy, and must not be wrinkled, tattered, dirty, defaced or altered.

3. Put it in the right place

Business cards should be placed in the business card holder, briefcase or coat pocket, or on the business card rack or desk in the office. Never put it in your wallet or trouser pocket. Put the business card in a fixed position, so as not to look around and be unprepared when necessary.

(2) Submit a business card

When interacting with people, pay attention to the following points when submitting business cards:

1, willing to observe

Unless you want to get to know people on your own initiative, business cards must be sent on the premise that both parties have the will to know each other and want to establish contact. This desire is often reflected by modest words such as Xin Hui and Nice to meet you, as well as nonverbal symbols such as expressions and gestures. If both parties or one party does not have this desire, there is no need to issue business cards, otherwise it will be suspected of deliberately showing off and imposing on others.

Step 2 seize the opportunity

When issuing business cards, we should seize the opportunity. Only when it is really necessary can you send a business card to make it work. Sending business cards should generally be at the time of first acquaintance or parting, not too early or too late. Don't send business cards when eating, playing ball or dancing, and don't send business cards to many strangers in public.

Generally speaking, you need to give your business card to others or exchange business cards with each other under the following circumstances:

Hope to know each other

Introduce each other

Ask for your business card in the right direction.

The other party offered to exchange business cards.

I'm going to get the other party's business card.

Visit each other for the first time

Inform the other party of your change.

Etiquette tips:

Don't hand out business cards to strangers at will, in case of improper use.

You don't need to hand in your business card under the following circumstances:

The other party is a stranger, so there is no need to communicate in the future.

Don't want to know each other or make friends

The other person is not interested in himself.

See each other often

There are great differences in their status, identity and age.

Step 3 pay attention to order

When exchanging business cards, both parties should first send the business card of the person with the lowest level to the person with the highest level, and then the latter will reply to the former. However, when submitting business cards among many people, it is not appropriate to determine the sending order according to the position. Never send them by leaps and bounds, or even miss a part. The best way is to send it from near to far, clockwise or counterclockwise.

Step 4 say hello first

Before handing in your business card, you should say hello to the other party to prepare them. You can introduce yourself first, or you can say sorry. A moment, please. Can I exchange business cards and other tips?

5. Method of sending business cards

When handing in a business card, you should get up and stand up, step forward and hand it to the other party with your hands facing each other.

If the other party is a foreign guest, it is best to face the English printed side of the business card to the other party.

When handing your business card to others, you should say that you have kept it safe and keep in touch, or introduce yourself first.

When exchanging business cards with many people, pay attention to the order. Or from near to far, or respectful and humble. A humble person should give his business card to an honorable person first.

6. Pay attention to when sending business cards:

Don't pass the business card with your left hand.

Don't turn the back of the business card to the other party or face down to the other party.

Don't hold your business card on your chest.

Don't give your business card to others with your fingers.

(3) Accepting business cards

When accepting other people's business cards, you should pay attention to the following points:

1, modest attitude

When accepting other people's business cards, no matter how busy you are, you should stop everything in your hand, stand up and greet them with a smile, and take the business cards with both hands. At least use your right hand, not your left.

Step 2 read it carefully

After receiving the business card, thank each other first, and then read it silently from beginning to end. If there is a position or title that shows the glory of the other party, you may wish to read it softly to show your respect and admiration. If the content of the other party's business card is unknown, you can ask the other party on the spot.

3. Store carefully

After receiving someone else's business card, don't throw it around, knead it or fold it. Instead, put it carefully in the business card holder, briefcase, desk or coat pocket, and place it separately from my business card.

Step 4 accommodate each other

After accepting another person's business card, you should immediately return your business card to the other party. When you don't have a business card, run out of business cards or forget to bring your business card, make a reasonable explanation and apologize to the other party. Don't be indifferent.

(4) Ask for a business card

As a rule, it is usually best not to ask for business cards directly from others. However, if you want to get to know each other actively, or it is necessary to ask for their business cards for other reasons, you can take the following measures:

1, exchange method

That is, exchanging business cards. After taking the initiative to hand in your business card, the other party will return one of his business cards to himself according to common sense. If you are worried that the other party won't call back, you can say this when handing over your business card: Can I have the honor to exchange my business card with you?

2. Prompting method

That is, using implicit language to hint at each other. For example, if you want a business card from an elder, you can say: How can I ask you in the future? When expressing this idea to your peers or younger generation, you can say: How can I contact you in the future?

Etiquette tips:

Don't refuse others' requests directly. If it is really necessary to do this, you need to pay attention to the discretion. It's best to show the other person that your business card has just been used up, or that you forgot to bring it. But if you have a famous movie in your hand or have just exchanged business cards with others, it is obviously better not to say it.

Third, store business cards.

(A) the placement of business cards

1. When attending business activities, you should always have your business card ready. Business cards should be carefully designed, artistic and show their identity, taste and company image.

It's best to put the business cards you carry with you in a special business card bag and business card holder. For convenience, business cards should always be kept in briefcases and drawers.

3. After receiving other people's business cards, carefully store them in your business card bag, business card holder or coat pocket.

(B) the management of business cards

Organize and collect the received business cards in time for convenient use in the future. Don't put it in books, periodicals and documents at will, let alone throw it in the drawer.

Store business cards in an orderly way. The recommended methods are:

1, classified by work unit

2, according to the name pinyin letters classification

3. Classification by name and stroke

4. Classification by department and specialty

5. Classification by country and region

6. Input it into electronic equipment such as business communication and computer, and use its built-in classification method.

Handshaking etiquette, workplace etiquette, five etiquette must focus on seriousness, and friendly eye contact. Blood may make you unable to look directly into each other's eyes, but for westerners, eye contact shows that your attention is focused on yourself, which also means 1 respect. You must smile. Smiling gives people a warm and sincere feeling, and also conveys that you are very interested in each other. Repeating the other person's name is not only a compliment, but also helps you remember the other person's name. The proper handshake time should be 2 to 3 seconds, move up and down, 2 to 3 times, and then loosen and shake hands. It should be palm to heart, not fingertip to fingertip.

The strength of shaking hands is also very business. Not too light and not too heavy. Shaking hands too lightly means always following the party. Shaking hands too hard means being too enthusiastic or arrogant, so a proper handshake can convey confidence and authority.

When a woman shakes hands with a man, she should hold out her hand first. The woman won't shake hands until she lets go. The south can nod for water or construction affairs. When the elder shakes hands with the younger generation, the elder should search him first. When there is a conflict between age and gender, it is usually the female who gives her heart and the same-sex elderly who let go first. The young one should come back to me at once. At this time, when shaking hands with subordinates, superiors should first reach out. When the guests arrive, the host should first extend his hands to welcome them. Whether it is a man or a woman, the hostess should extend her hand to welcome them. When a person shakes hands with many people, he should also shake hands from near to far.

Etiquette knowledge points in workplace business dialogue

In all kinds of communication activities, the etiquette of conversation is nothing more than the most basic. The following are some problems that should be paid attention to in conversation: pay attention to language civilization, sincere tone, soft tone, moderate speech speed and clear articulation; Use more honorifics and honorifics, less nicknames, posthumous title and nicknames, and try not to call them by their first names.

The content of the conversation should make the other party feel proud, happy, good at and interested, elegant, cheerful and relaxed, and should not involve the other party's own weaknesses and shortcomings, personal privacy, vulgarity, Machamp's confusion and gossip.

Ask questions at the right time, talk more about everyone and talk less about yourself. You are not welcome to brag, talk endlessly, know everything, be mean in your language, complain to everyone, and be silent in your conversation. When you speak, you should be polite, listen attentively and answer questions. Don't interrupt others' conversation easily or walk away at will, and don't look tired, yawn and look at your watch. Men should not join the discussion in the ladies' circle, talk to the opposite sex briefly and humbly, argue moderately, and don't make jokes at will.

In our life, we should have the experience that when we talk to people with different languages, we always feel uncomfortable and bored. In social life, if we want to have a good interpersonal relationship, the first thing is to have the same language with each other. You should be good at finding topics with similar interests and have a sense of * * * with each other. Only in this way can the conversation be pleasant and the other person will be happy to talk to you.

So, how can we achieve * * * with each other? The key is to "synchronize" with each other and choose a topic of mutual interest. A well-chosen topic can make people feel like friends at first sight and meet each other late; Improper topic selection will lead to an embarrassing situation of four eyes facing each other and being speechless.

How important it is for both sides to find the same topic. When talking to others for the first time, the first problem to be solved is to get familiar with each other as soon as possible and eliminate strangeness. You can try to get to know him through keen observation in a short time: his hairstyle, his clothes, his tie, his cigarette case, lighter, his carry-on bag, his tone, his eyes and so on. , can provide you with clues to understand him.

Of course, if you want to have a "* * *" with each other, the key is to find a topic. Someone said, "You should learn the skill of finding words without words in conversation." The so-called "talking" means "talking" Writing an article with a good topic is often full of ideas. Talking, with a good topic, can make the conversation free. The criteria for a good topic are: at least one party is familiar and can talk about it; Everyone is interested and loves to chat; There is room for discussion.

Therefore, in order to make the conversation interesting, speculative and pleasant, both sides should have topics of common interest and be able to arouse the buzz of both sides. Only when both sides have "* * *" can we communicate deeply and happily. In fact, as long as both sides pay attention, it is not difficult to find that they have the same views on a certain issue, have the same hobbies and interests in a certain aspect, and have certain things that everyone cares about.

Taboos of workplace etiquette

1. Call the boss by his first name.

People who address their bosses by Chinese or English names are sometimes senior executives who have a special friendship with their bosses, and sometimes they are old friends who have known each other for a long time. Unless the boss himself says "make yourself at home, you can call me XXX", subordinates should address the boss with "honorifics", such as "Vice President Guo" and "Chairman Li".

2. Use "high decibel" to make personal calls

It is very inappropriate to talk about personal calls in the company. If you still speak recklessly, it will drive your boss crazy and affect your colleagues' work.

Don't turn off your phone during the meeting.

"Turn off your cell phone or vibrate during a meeting" is a basic workplace etiquette. When someone is giving a briefing or doing something, the following mobile phone rings, and the meeting will inevitably be interrupted. This is not only disrespectful to the people on the stage, but also disrespectful to other people attending the meeting.

4. Ask the boss to carry heavy objects

When you go out to negotiate with your boss, try to carry things and other actions. It is impolite to ask the boss to bring half the things. In addition, male colleagues and female colleagues go out together. If men can act like gentlemen, help women carry things and open and close the car door, this considerate effort will win more popularity for you.

5. Call yourself "sir/madam"

When you call someone, don't leave a message saying, "Please tell him I'm Mr./Ms." The correct statement should be to say your name first, and then leave your job title, for example, "Hello, my name is Wang, and I'm the marketing director of OO Company. Can you call me back when you get this message? My phone number is XXXXXXX, thank you. "

6. Being late, leaving early or arriving too early

Please don't be late or leave early for work or meetings. If you need to be late and leave early, you must bring it up the day before or earlier, not just temporarily. In addition, it is impolite to arrive too early, because the host may not be ready, or there are other guests, which will cause trouble to the other party. If you have to arrive early, you might as well call the host first and ask if you can make an appointment in advance. Otherwise, hang it first and go in when the time is up.

7. Look up or down, just say hello to the boss.

It's too realistic to say hello only to the boss and other "experts"! Don't forget to say hello to the secretary or children around the boss.

8. The boss treats you and chooses expensive meals.

It is very impolite for others to invite you to dinner and choose expensive meals. The price should be around the catering price chosen by the host. If the host asks you to choose first, it is enough to choose the one with the same price. Don't take others' good as Kai Zi.

9. Don't drink water poured by others.

It's impolite for the host to pour you water without touching a drop! No matter how thirsty you are and how much you hate this drink, you should raise your glass, take a sip and then put it down. If the host makes tea or coffee himself, don't forget to praise him.

10. Wear whatever you want.

Dressing casually may make you look young and distinctive. However, when you go to work, you should look like you have to go to work. Wearing professional clothes helps to improve your work image and is also a basic respect for your work.