What department is the front desk of the hotel?

Question 1: What department does the hotel front desk belong to? Front office, including front desk, concierge, reservation department, business center, service center, administrative floor, etc. Both the front office and housekeeping department belong to housekeeping department. There will be a director of housing.

Question 2: What department is the front desk of a hotel generally called? The front desk is generally managed by the front office, including the concierge of the switchboard in the business center.

There is also a hotel, and the catering bar is at the front desk, so the catering department is responsible for it.

Question 3: What is the work content of the hotel front desk reception? (1) If you answer the phone, just look at the guest and nod and smile to signal the guest to wait. If you are dealing with the documents at hand, you should always pay attention to the arrival of guests. 2 Confirm whether the guest has made a reservation (1). If the guest has made a reservation, please wait a moment and check with the guest according to the name or unit used by the guest when making the reservation. (2) If the guest has no reservation, if there is a room available, introduce the room type, price and location that can be rented to the guest. Wait for the guests to choose and answer their questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. We can help them contact. (3) If the guest just asks, not checks in, be patient and answer the guest's questions and welcome the guest. 3 Check-in Registration (1) Take the upper end of the registration form and the lower end of the pen and give it to the guests to fill in. (2) Verify whether the witness cards are consistent, and scan and save the certificates. (3) Check whether the accommodation registration form is complete. If there are any missing items or unknown information, they should be supplemented or supplemented according to the document requirements. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number. (4) Confirm the payment method (debit card, credit card, cash,). (5) Give the certificate and room card to the guest together, and remind the guest of the approximate location of the room where he lived for the first time. (6) If there are large pieces of luggage, please ask the bellman to carry them. (7) Notify the housekeeping department and the general computer room, and input the check-in information into the computer. Note: 1. Make the room rate clear when you check in, especially the special price in the morning, room rate and subsequent room rate. 2. Membership cards and VIP cards are generally valid at the time of check-in, otherwise they are invalid. (The receptionist must indicate the reasons for modifying the house price, and make a table of changes in the house price). 3. Write the names of several people in the registration form for opening the door. When you check in, you should ask the guests how many days they will stay, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Stick to the last name. 4. The deposit slip of the guests living together should be written separately, and the registration form should also be written separately. 5, should take the initiative to ask whether the guest should keep a secret, telephone to ask whether the guest wants to transfer, don't tell the room number. 6. Guests with birthdays or VIPs should inform the housekeeping department in time. 2. Check-in procedures and precautions for the reception team 1 Preparation: (If two room cards are needed for a room, the room cards should be prepared one day in advance) (1) Book in advance 1-2 days to ensure that the team can use the room. (2) When more than two teams arrive at the store at the same time, the key team with high level should be arranged first, and then the team with more rooms should be arranged. (3) The guests of the same team should be arranged as centrally as possible. (4) When there is no room reservation, you can wait temporarily, but you should leave the room (one hour) before the guests arrive at the latest. (5) The personnel on duty should know the names, contact numbers, units and special matters of each team leader. And do a good job of communication with the room service center and the sales department. 2 When the welcome team (1) arrives, check the reservation status of the team according to the guest information. (2) According to the reservation information, check the number of people, rooms and whether to order food with the guests. After the content is correct, please ask its team leader to sign the bill. When it is necessary to add or subtract rooms under special circumstances, politely consult the team leader and ask him to sign, and then inform the room service center and cashier to make corresponding changes. And politely consult the tour leader's activity arrangement in order to provide services for the guests. (For example, if you know the check-out time, the floor can organize human rounds to ensure that guests will not delay the check-out time.) 3 Fill in the form, verify and assign rooms. Please fill in the housing registration form. If the team is in suspense, everyone can fill in the form. The team leader will sign the form, count the number of room cards and distribute them to the team members. 4. Input the check-in information into the computer, and notify the housekeeping department, the general computer room and the team housing. The name and room number of the tour leader should be notified to the room center. Note: 1. Submit the team reservation form to the cashier for retention, especially the list indicating the checkout method. 2. The team list issued by the sales department must confirm the check-in time, bar and long distance, and notify the room service center 1 2 days in advance. The reservation of the sales department should be satisfied as far as possible (the sales department leaders have special preferential rights).

Question 4: What are the front office positions in the hotel? 1. Hotel location:

general manager

Deputy general manager

General manager assistant

The head or manager of each department

Department manager of each department

Head of chicken department of each department

Departmental foreman of each department

Employees in various departments

2. Hotel Department:

General manager's office (administrative office), human resources department, finance department, engineering department, catering department, housekeeping department, front office department, security department, marketing department, etc. Most departments also have small department managers, such as Chinese restaurant managers, western restaurant managers, banquet hall managers, bar managers, lobby bar managers, food delivery department managers and so on.

Question 5: What are the main departments of five-star hotels and what do they do? No. You studied hotel management, but you don't know what departments the hotel has. ⊙? N⊙b If you are good at English, you can try the concierge in the concierge department, mainly to provide luggage service for guests and get a golden key when appropriate.

Question 6: What exactly does the front desk reception mean? Well, first of all, there will be three shifts at the front desk of the hotel, and there will be night shifts. Generally, it is 6: 30- 15: 00 in the morning shift, 0/4: 30-22: 00 in the middle shift and 2 1: 30-7: 00 in the evening shift. The front desk is mainly to greet customers when they arrive at the hotel, and then see if they have booked a room. If so, they should get ready the day before. That is, some basic work of check-in and check-out. If you meet some vip members of the hotel, you need to mark and prepare well the day before the guests arrive. At the same time, you must fully grasp all the information of the hotel, because customers may ask. And then deal with relevant information together every day. Night shift will be very hard ~ ~ ~

Question 7: What departments does a star-rated hotel include? What are they responsible for? The departments of the hotel are set according to the hotel's own situation, and some of them can be merged or split, depending on the general situation.

Our hotel now uses the 10 department.

1. Front Office

2. Home Economics

3. Food and Beverage Department

4. Recreation and Sports Department

5. Sales Department

6. General Administration Department (General Office)

7. Accounting Department

8. Human Resources Department

9. Engineering Department

10. Security Department

Question 8: What departments does the hotel have? Getting your 50 points is very tiring.

Front desk:

Receive reservations, individual passengers, receive teams, handle inquiries, store luggage, handle reservations and handle complaints. Some hotels also list cashier at the front desk as normal management.

Requirements: technical secondary school degree or above, with regular facial features, male 172CM, female 160CM or above, no obvious scars and visible tattoos, basic knowledge of English, naked eyes 1.2 or above, fluent expression, alert eyes and ears. Age: about 20-28 years old, generally over 28 years old, all of them turn to the backstage to make an appointment.

Housekeeping department:

Cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, checking in and checking out, booking flowers, cleaning linen, etc.

Requirements: Waiters should be above junior high school, legal citizens, without disabilities, male 170CM, female 158 or above, and can bear hardships. Domestic Clerk: Require high school education or above, be able to operate computer, be proficient in typing and office operation. , fresh and straight appearance, and must be female. Age: 18-38 years old

Food and beverage department:

It is divided into Chinese food, western food and Japanese food, which are combined into one department. Usually, it is an independent management and accounting department, which is responsible for taking orders for banquets, booking conference rooms, arranging venues and ordering takeout groups.

Requirements: I only say employees, male 170, female 158cm or above, graduated from junior high school, with good looks, no disability, no visible tattoos and smooth expression. Age: 18-25 years old.

Entertainment sector:

Accept birthday \ wedding \ festive karaoke box reservation, personal performance venue arrangement \ wine service, song-ordering flower basket reservation and other services.

Requirements: I don't know, this department is entertaining, such as the invisible tattoo mentioned above, which is not required by this department, as long as the department manager interviews. Strong endurance, good looks, cheerful and outgoing personality are required, and there is no rigid requirement for academic qualifications.

Security department:

There are two kinds of insurance: internal insurance and external insurance. There are no obvious regulations on personnel. Usually it is a shift system. Sometimes it's sunny outside, and sometimes the air conditioner is on in the lobby. Responsibilities are vehicle arrangement, emergency treatment in case of emergency, monitoring, employee safety training, etc.

Usually male, veterans are preferred, with good looks and no disability. Vision 1.5, but physical strength is required. Interviews are usually defined by how many seconds there are in 100 push-ups and 100 meters sprint.

Age: 18-38 years old.

Sales department:

To sell any products that can be rented or operated in the hotel, contact the main person in charge of the travel agency \ company and bring the driver. The sales department also organizes and arranges regular hotel marketing activities and makes group reservations.

Requirements: Have hotel working experience, understand the internal operation of the hotel, be handsome in appearance, fluent in expression, extroverted and fluent in expression, and have technical secondary school education or above. Age: 18-38.

Personnel department:

Responsible for personnel recruitment and dismissal \ induction training, coordinate with the labor department, and regularly track whether all hotel personnel regulations are closely related to the labor law. Responsible for personnel promotion, personnel attendance, etc.

Requirements: Must have at least 2 years hotel working experience, computer skills, personnel experience, college degree or above.

Finance department:

Responsible for the hotel's income and expenditure, but also manage the daily work of cashiers arranged by various business departments.

Requirements: major in accounting, local employees are preferred. I know about most hotels, and employees who graduated from foreign accounting majors generally don't take the hotel exam. Usually, ladies are preferred.

Logistics department:

It is divided into infirmary, washing department and staff canteen.

The requirements of the staff canteen in the infirmary are not explained here. The washing department is responsible for washing, ironing and folding linen in the hotel. Employees, ordinary workers in society, graduated from primary school, can bear hardships.

Administrative department:

It is usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer and overall planning, reviewing sales and marketing plans, and exercising the power of general manager.

Requirements: All managers have working experience as managers in relevant departments.

Engineering department:

Responsible for the maintenance of hotel facilities.

Requirements: major in mechanical engineering, with relevant engineering management experience is preferred. Male worker 18-40 years old.

Purchasing department:

An independent accounting department, which is linked with the logistics department and managed by the finance department, serves the material procurement of various business departments.

Requirements: Experience in purchasing, local people are preferred.

Others: some small departments, such as the reservation department belongs to the front office department and the banquet department belongs to the catering department. I won't list them one by one. I'm exhausted ... >>

Question 9: How to distinguish the front desk and the back desk of a hotel? Hotel room service is reflected in the following aspects: daily use of rooms, public facilities and supplies provided for guests, cleaning costs of rooms, water and electricity costs, salaries of service personnel and management personnel, etc. If there are entertainment projects, the same is true. The business expense account corresponding to the cost account mainly records the expenses incurred by the enterprise in daily business activities such as selling products and providing services, as well as the funds of specialized sales organizations. In the hotel business, it should include: all kinds of marketing expenses for hotel service promotion, wages and salaries of employees and managers of marketing agencies, office expenses, travel expenses, transportation expenses, communication expenses, business entertainment expenses, etc. Safety is not necessarily an administrative expense. For example, the parking lot is a departmental revenue management project, and the related expenses are not management expenses. The project management expenses may be divided into departments and cannot be generalized.