What is a "Taobao clerk" and what is the difference between it and "Taobao customer service"?

1. Different job contents:

Taobao clerks prefer secretaries and assistants, and their job responsibilities are to provide various documents and requirements for the company by using office software. The job of Taobao customer service is to answer users' questions and reach a deal, and to deal with the baby's after-sales problems.

2. Different working hours:

Taobao customer service needs 24-hour service, while clerks only need to go to work normally.

3. Different in nature:

Taobao clerks are mainly responsible for the introduction and description of goods and the compilation of naming work, which belongs to the background. Taobao customer service belongs to the front desk, communicating directly with customers, introducing products to customers and guiding customers to complete transactions.

4. Different responsibilities:

Taobao customer service is to guide customers to make purchases in online stores, facilitate delivery, and achieve the company's sales targets. It is necessary to solve the problems reflected and complained by customers in time and provide good after-sales service. Taobao clerks provide timely tracking and feedback services for online shop orders, such as inquiring about logistics information, delivery status, missing goods and abnormal logistics information, etc., so as to manage and maintain Taobao customers in the later period and improve the secondary purchase rate.