What kind of professional knowledge do you need to apply for the job of online customer service?

The job of online customer service, as its name implies, is to maintain all kinds of problems, returns and complaints of after-sales customers through online communication, or introduce products before sales to promote customers to place orders for purchase. From the main work content and some requirements of online customer service recruitment on the recruitment website, we can sum up the main requirements for applying for online customer service as follows:

1, fast typing, good writing and communication skills.

Network customer service is always faced with various problems of many customers. To receive inquiries from many customers at the same time, fast and accurate typing speed is the basic requirement. At the same time, even though the company has developed a lot of fixed answer templates for customers' common questions, it also needs customers to have certain written communication and communication skills when promoting customers' purchase decisions and handling after-sales customer complaints.

2, patient and meticulous, can adapt to long-term labor intensity.

Because many online customer service services are aimed at e-commerce, the centralized communication and feedback time of e-commerce customers is during off-duty hours on weekdays, or weekends and holidays. At the same time, online customer service is also needed during normal working hours.

This makes the company generally set a long scheduling time for online customer service positions, and also requires that it can handle work online at any time on weekends and holidays.

Therefore, to apply for the position of online customer service, practitioners need to be patient and meticulous, be able to answer simple questions frequently asked by customers repeatedly, and also need to have the quality of hard work and be able to persist in their work for a long time.

It is best to have a deeper understanding of the company's products and services.

An online customer service in the clothing industry, if interested in clothing, materials and fashion-related content, can naturally communicate with customers better when doing online customer service, whether it is pre-sales guidance or after-sales service, it may have better performance.

The same is true for online customer service of any other products and services. Therefore, the most familiar and familiar industry is a plus item for successfully applying for online customer service.

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