Summary of waiter's work

A period of work has ended inadvertently. This is a valuable working time, and we have gained a lot, so we should do a good job summary. But I found that I didn't know what to write. The following is a summary of my waiter's work (6 general remarks), hoping to help everyone.

Summary of waiter's work 1 The service of the restaurant has reached the end of the year. Looking back on this year, I stayed in the restaurant for nearly a year. As a waiter, at first I thought the work should be simple and easy, but I really learned a lot and understood that being a good waiter is not so easy, and it also brought me a lot of growth. Looking back, one year has passed and the busy work is coming to an end.

We must have a good service attitude. Our restaurant is also a relatively high-end restaurant, and the job of the waiter is very different from what I thought before. Although the work is the same every day, the requirements for us are really strict, which is why the customers we receive are relatively high-end and there are many foreigners. If you don't have the ability, it's hard to do a good job as a waiter.

I was not convinced when I was asked to be a waiter at first, but before the end of the training, I knew that if I wanted to do well, I might still have a lot of deficiencies in my ability, so I actively studied and asked my colleagues for advice. At the same time, I learned about our service work through communication with other colleagues. You should be familiar with the dishes in the restaurant, have the necessary etiquette, know how to communicate with people in foreign languages, and even have a basic understanding of some customs in your own country, which is excellent.

After entering the work, gradually follow colleagues and then work independently. I have grown up very fast these days, and I have lost my previous thoughts. I don't think waiter is the most basic and lowest-end job, but I need to be familiar with a lot of things. At first, I had no chance to get in touch with foreign guests. I get familiar with my colleagues, and then my colleagues follow me to see my performance and see if I have made progress. Compared with ordinary restaurants, the requirements are much stricter and there are many aspects to consider. We can't offend our customers, let alone lose face, or quit. Actually, not many people are willing to leave. The salary here is good. Understanding is also very different, and I have gained a lot here. I think it is not easy to do this job well, but I persisted and was affirmed. Even some customers will definitely ask me for service.

In the past year, I have made great progress, but I also see that there is still much room for improvement. I should continue to do a good job. Although this position is the foundation in the restaurant, there is also the biggest room for growth. The important thing is that I am willing to work hard. I also believe that I can do better in the future and get more customers' recognition.

Attendant's work summary 2 I went to xxxx on the recommendation of a friend and got the news that I was going to study in Beijing. I am very happy and cherish this opportunity. I have studied hotel management for five years and have never practiced it. I want to start from the beginning. This is a good opportunity, so I came to Beijing to study with enthusiasm. At first, I studied Jinjiang culture and theory courses. I accept Jinjiang culture very much, and I am very happy to be a Jinjiang person. After the ten-day theoretical course, I couldn't wait to come to xxxx store with a uneasy mood. In the first week, I was assigned to the guest room. I thought I could bear hardships, and I was fully prepared. When I came to the guest room, I mainly studied room cleaning and bed making with the elder sister of the guest room. Although I was fully prepared, I was still very tired on the first day, and even doubted whether I could persist. With the encouragement of my eldest sister in the room, I made up my mind to encourage myself to stick to it. During the six-day study in the room, I learned the process of cleaning a room in the hotel, the most basic bed making, the cleaning of the bathroom and the simple room service method, and got a preliminary understanding of the basic goods sold in the hotel. In the second week, I was assigned to a restaurant, and I learned a series of basic restaurant service methods from a senior restaurant waiter, such as how to set the table, remove the table, order food, serve food and pass food. And have a further understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I'm not at ease. I don't know whether I am qualified for this job. However, what makes me happy is that most hotel employees are very warm and friendly. They are not cold and blunt to us because we are interns. After being tired, a sweet smile from colleagues and a common "hard work" will make people move. The front desk is the facade of the hotel. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests. During the study period, my hotel guests have a deep understanding of some basic front desk daily operations, such as how to check in and check out, and have carried out practical operations.

The days of internship are ending day by day. I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to handle my own interests and those of hotels, how to handle interpersonal relationships among colleagues and how to adjust my mentality. What I learned more is that a waiter should have a strong sense of service. When chatting with a department manager, the manager mentioned service consciousness, and I quite agree: "Service consciousness not only requires waiters to have the idea and desire to provide quality services for guests, but also should have the same consciousness for their colleagues."

As a waiter in a hotel restaurant, we also have new plans and new year's plans, and we need to make an overall summary and analysis for the coming year. The year of 20xx has passed quickly, and the new year of 20xx is coming to us. I hope that the waiters in our hotel restaurant will take off their old makeup and put on new makeup in the new year, and there will be newer and better changes. As the saying goes, I believe I can do better! I also hope to bring my happiness to my customers and infect my colleagues here.

I also want to thank all of you for your support and help during our time together. In retrospect, I stumbled all the way, but I was full and fulfilled. I remember my first day in Shengfeng. I knew nothing. I can't even say the most basic words of welcome to customers. I made a lot of mistakes after I went to the workstation alone. At that time, I really wanted to back down and walk away.

But every time I make a mistake, everyone patiently points it out to me and personally teaches me the correct operation method; I remember a year ago, when I was about to enter the society from school, someone once said to me, "You are a boy, and I believe you can face any difficulties bravely." I will never forget her words, because it was her words that made me regain my confidence, and I will never forget your support and help, because your support and help made me feel the warmth and warmth of my big family again. Thank you here. I have some friction with you at work. I want to say sorry to you, please forgive me.

Thirdly, I hope that in my future life and work, everyone can give me more suggestions, and I will listen to them with an open mind. I will improve my life or work. Through the time I spent with you in Shengfeng, I found that I have changed better both as a person and as a worker.

I get along well with everyone, and I don't feel as tired at work as I did at first. In order to create a warm working environment, for you, my face is full of happy smiles, and for you, I have a warm home in my heart. Let's understand more, complain less, tolerate more and blame less. Finally, remember that we are cheering for a more brilliant tomorrow!

About next year, my plan is:

1, live every day well.

2. Seriously study warehousing knowledge and take an active part in the promotion exam.

3. Use the rest time for computer training.

4. Learn more and enrich yourself.

Finally, I hope everyone can go to by going up one flight of stairs on this day next year. Thank you.

Attendant work summary 4 Before entering the service industry, I asked myself, Are you ready? At that time, I gave myself a clear answer, that is, yes! But when I entered the service industry, I found that being a qualified and excellent waiter was something that needed constant polishing. Only by slowly grinding myself into a hard shell will I be more confident to stick to it, otherwise, the challenges I will encounter will be a great blow to me and damage my confidence in this profession.

I'm very busy at work these days. With the precipitation of the past few months, our enthusiasm has greatly increased now. Even if we are busy every day, we feel happy and satisfied This year is really a very challenging year for each of us. I am really satisfied to be able to continue in this position. I am also very proud that our hotel has been able to go smoothly to the present, providing us with such a comfortable growth platform and ensuring our career and life. I am grateful for this and the luckiest.

The job of a waiter is not simple. We have to face all kinds of people and encounter all kinds of difficulties every day. At first, I really couldn't accept this kind of polishing, because almost every time I was wronged, I would eat some dumb losses at work every day. But after a long time, I found that these are actually small problems. Everyone lives in this society, how can we not be wronged and suffer a little? Actually, this is the most normal thing. Relax, accept it, and be yourself.

During this time, my thoughts have made great progress. I used to think that being a waiter was not satisfied with myself. How can I say it now? I don't think being a waiter is a bad thing. This is a respectable and worthwhile job. Through my colleagues around me, I began to realize that it is enough to be myself, and I don't have to care about other people's ideas, not to mention those words that are not beneficial to us. None of this is so important to us. What we need to do is to grasp our own life, do our own work well, add some value to our own life, and not be bound by other people's language.

As a waiter, I have made great progress. I also know that there are still many places to improve, so I will try my best to improve myself. I will also keep a more rigorous attitude, take on this responsibility and try my best to do this service well.

Attendant work summary 5. Laughing and laughing all the way, all the hardships and hardships sent away the 20xx year and ushered in the 20xx year full of expectations. Looking back on my three months in the hotel, freshness and joy coexist, and emotion and gratitude coexist. Three months, although a short time, is rewarding for me. Every day, every experience, everyone I met there, the gold content of this process is no less than my study at the school gate for more than ten years, so I thank Li for giving me this rare learning opportunity and meticulous guidance, manager Wang for his meticulous care, and all the members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows:

During these days of work, I learned about the hotel's policy, layout, division of departments, work distribution, personnel positioning and other natural conditions. The function of the general department is the office, which is an important department to contact leaders and employees. I am honored to be a member of this small crowd, and it is a trivial matter to collect meal tickets every day.

But it can reflect the rigor and advancement of our hotel management. Quality inspection is necessary for any enterprise and an important guarantee department. As a service industry, quality inspection is the top priority. Both the sanitary condition of guest rooms and the gfd of catering staff will affect the business development of our hotel. I only understood from the beginning that now I have a pair of eyes to see everything, which is a kind of progress and a great gain for me. Blackboard newspaper is the window of our hotel's internal publicity. Publishing newspapers not only improved my writing level, but also enhanced my language expression potential. During the evaluation, due to the trust of General Manager Li and the help of Manager Wang, I completed two evaluation materials. I deeply feel the lack of my language listing skills and logical thinking, and the first-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying the room, opening the bed at night, and how to arrange it beautifully. Get to know the preferences of experts in the process of seeing them off, and feedback information in time for better service. On February 8, 65438, when the evaluation work was coming to an end, it happened that the supply and demand meeting of college students from three northeastern provinces was held in Harbin, which was the most important thing for us graduates. However, I'm already ready. But the floor attendants are really busy, but I am very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I don't say how great I am, but I am moved by such a group of United, dedicated and pragmatic people. Dedication is selfless, so warmth and passion are hot, so bright. This is the wealth and growth capital of the enterprise!

Summary of waiter's work 6. I have worked in xx Hotel for almost three years. The manager and dear colleagues have taken good care of me since I entered the hotel. Everyone has been helping me move towards a better future, and I have a job I like. Thank you very much. This year has passed quietly again. I have some conclusions and feelings about this year's work. I hope I can always urge myself to continue to develop in writing, and don't forget your initiative.

First, service attitude is the most important.

Service work is a work that requires strong determination. Before I entered the hotel, I actually worked as a service worker, but I didn't work as a waiter in the hotel, so there are still some major differences. After entering the hotel for three years, I have actually accumulated a lot of experience. Although the waiter is not a very technical job in the eyes of outsiders, it is actually very demanding. The first and most important thing is the service attitude, which is a principle I have been adhering to for the past year and a standard I have been silently adhering to for the past three years. As long as I establish a service attitude, in fact, many problems will be solved by sewing, and it will not cause too much trouble at all. Therefore, in the coming year, this year also needs constant persistence.

Second, service ability is the key.

This year, my personal ability is still growing. I used to stumble when I was a waiter, but now I don't. My hands and feet are much more agile, and I seldom do all the things, which has caused some bad effects. I think this is my current progress. My service ability is based on many aspects. First of all, my service attitude is good. Secondly, my practical ability is also very important, which has been strengthened and improved. This is a good trend, and it is also an aspect that inspires me to move forward better.

Third, personal mentality is the key.

Waiters sometimes test their mentality. Why is it difficult to serve? That's because we will always experience some tests and difficulties that can overwhelm us, so in the service industry, personal mentality is very important, which is also the main reason why we open the gap. Good service is not only related to our own technology, but also the mentality and attitude of each of us. I practiced this once this year and made great progress.

Although this year's work is almost over, I think there will be some better directions in the future. I will continue to keep my motivation, keep my sincerity and efforts, do my best in the work of waiters, live up to the trust and expectation of everyone who cares about me, and continue to cheer in the days to come!