What are the requirements for doing follow-up orders in a garment factory?

1. Responsibilities of merchandiser:

1. Track the production of each order and deliver the goods to customers smoothly, and collect the receivable money.

2. Keep in touch with new and old customers to increase communication and understand customer needs.

3． Receive customer complaint information and pass relevant information to relevant departments of the company.

4. Master and understand market information and develop new customer sources.

5. Provide good after-sales service.

2. What the merchandiser has to do after receiving the order:

First, let’s talk about the method of receiving the order

1. There are various ways for customers to place orders at the factory: telex orders, mail orders, verbal orders over the phone, etc. Each order is placed in a different way, and our merchandisers should pay attention to converting them into written orders.

When placing an order, we must pay attention to problems in various aspects. For example: color, quantity, etc.

2. Review of orders

Each order has different patterns, different fabrics, different processes, and even different equipment. First of all, it depends on whether our current level can meet the requirements of customers. This is the key.

It is necessary to distinguish whether this order is a processing order or an OP order.

3． Issuing production orders and process cards

When opening each order, the customer's requirements must be clearly written on the production order. Before handing over to the production department for production, you should check with the warehouse whether the production raw materials are sufficient for the production of this order.

4. During the production process, if there is an unexpected situation that cannot meet the customer's requirements, the situation must be reported to the highest level of the company in a timely manner to find a solution.

5. Small samples

The purpose of making small samples is to see whether the company's products can meet and meet the customer's requirements. It is also the basis for large-scale products. Generally speaking, according to normal procedures, all samples are approved by the customer before placing an order for the goods.

6. Modifying an order

Generally, it is required to place a new order with the customer, and the merchandiser will re-open the order and submit it to the production department for production.

When the customer cancels the order, the merchandiser must take back the old data (production orders, process cards).

7. After the bulk goods are produced, they must be shipped according to schedule.

3. After-sales service

When customers complain or return goods:

For customer complaints, we need to understand the cause of the problem and take measures to find countermeasures to avoid it happening next time.

When a customer requests a return, we must first try our best to make the customer accept the problem we have encountered. If it can be repaired, the finished product will be repaired before shipment.

If it is very serious, we will re-produce it, make a replacement order, and then deliver the goods.

There is also a discount method using mutual concessions.

Sometimes it can only be processed according to the customer's requirements. The most important thing is how to find ways to achieve a win-win situation between the company and the guest room.

Four. How to communicate well to make the follow-up work better

Communicate with various departments in the factory:

Facing the production department, we are the customers, and everything we do is responsible to the boss. At the same time, we must also be responsible for our customers. Communicate more with various production departments so that they can more clearly understand the customer's intentions when producing each order, making production smoother and better meeting customer requirements.

Communication with customers:

This can only represent my own experience. You must first understand the customer's mentality. They want you to give them the best in the fastest time. For the goods, I hope the face price is the lowest. If you can understand this, communicating with customers will not be difficult. At the same time, if we can treat every order in our hands as our own business and do it well from beginning to end, it will certainly not be difficult for customers to deliver the goods. In fact, as long as we are sincere to our customers, they will understand you on some issues and will not make it difficult for you. We can think more for each other as much as possible. When the customer makes money, the result will be: the customer makes money, the boss makes money, and you yourself also have the opportunity to be promoted and raise your salary.

Why wouldn't we do it?

3. What level of English is required to follow orders for clothing?

The main thing is spoken language

If you want to go, you must understand your professional terminology in the clothing industry

There are also phone terms, etc.

The main thing is to have a master guide you

But if you are good at Japanese

I advise you Don’t give up Japanese

As far as I know, there are a lot of clothes in Japanese nowadays

Your advantage is that you can’t give up Japanese

Let’s take a look

Both of them need to be strengthened

Japanese people attach great importance to people who are good at English

4. Is there any free website for learning to follow orders online? Or what about a business English website?