What manners should a toll collector have?

Tone, intonation and voice are the "overtones" of the speech content, which are often more important than the speech content. From these aspects, guests can judge whether the things behind what the toll collector said are welcome or boring, respectful or rude. At the same time, Putonghua should be used so that drivers and passengers living in the north and south can understand it.

(2) Facial expression

Facial expression is the expression of the inner feelings of service personnel. Even if there are no words to express it, the expression will still tell the guests what a person's service attitude is. Smile is the objective explicit behavior that can best reflect love, and the happiness it brings can't be measured by the general value scale. Smiling may mean "welcome", "nice to meet you", or "expressing recognition or appreciation for your work", or "liking your work performance".

(3) Eye contact

The eyes are the windows to the soul. When a person's eyes meet a guest unexpectedly, proper contact can show a person's sincerity in serving the guest.