What is the website for STO Express complaints?

STO Express’s complaint website: STO Express-Consultation and Complaints

If the problem still cannot be solved, there are other ways.

1. Call the express service hotline and complain directly.

2. Dial 12315 consumer complaint hotline. This phone number can solve all your consumer complaint problems.

3. Go to the local express delivery service station to complain. Generally, it will be effective if it is an individual problem.

Extended information:

In order to avoid unnecessary confusion in the future, when choosing express delivery services, you should pay attention to the following five points:

1. Choose regular, For a company with a good reputation, it is best to deliver goods to the courier company's business point and check whether the other party has a business license. If you ask for door-to-door delivery, be particularly cautious. It is best to ask the salesperson to issue a work permit to prevent being cheated.

2. Before express delivery of items, you should carefully check the consignment note and read the terms behind it in detail. If you think the terms on the waybill are not clear enough, you can negotiate additional terms or sign relevant agreements with ***. Do not If you ignore these terms in the pursuit of convenience and cheapness, you will end up regretting the loss of a big deal for a small amount of money.

3. It is best to ship valuable goods separately from ordinary goods. It is best to choose insured shipping for valuable goods. It is best not to choose express delivery for items with special commemorative significance.

4. When receiving the goods, you must first open the box and inspect the goods before signing for them. Some express companies require that you sign for the goods first and then open the boxes and inspect the goods. Consumers should reject this.

5. If consumers find problems when receiving express delivery services, they should promptly report them to the salesperson or express delivery company, and keep the express delivery service voucher. Once the dispute cannot be resolved through negotiation on your own, you should promptly file a complaint or appeal with the relevant department to safeguard your legitimate rights and interests.

STO Express-Customer Service