Some problems in HSBC's global customer service work are solved by experienced friends.

It depends on your customer service department. Work 8 hours a day. If you work shifts, you will basically work the night shift at most once a month, depending on what department you are in. In some departments, the night shift lasts until 2 am, while in others, it lasts all night. But the night shift is usually watching videos or sleeping in the company. In the words of HSBC, the atmosphere is very free, and colleagues will not say that they are intrigued. The division of labor in big companies is very fine and easy.