Three sample essays on foreman’s work summary

In our daily work and study, we will encounter the need to write about work situations. Writing a work summary can improve our ability to think independently and express ourselves in language. Below are three examples of work summaries for foremen that I have shared with you for reference. You are welcome to read them.

? Sample essay on foreman’s work summary

? The past 20xx has been a fulfilling, busy and happy year. On the occasion of the arrival of the new year of 20xx, looking back on the days in XX Hotel, from knowing little about the reception work of the hotel front desk to being able to stand alone now, in addition to my own efforts and efforts, it is also inseparable from the hotel's giving to me. The training provided, as well as the help provided by hotel and department leaders and colleagues. I would like to sincerely thank the department leaders and colleagues who helped me.

? I entered the hotel through recruitment in 20xx. Because the hotel was still in trial operation at that time, there were not many employees, so I went through the basic induction training of the Human Resources Department and received training from the department leaders after I arrived at the position. Bian started working practice with the old employees. Because I had several months of front desk work experience before, I learned well. I was soon able to basically work on my own shift and officially became a front desk receptionist at XX Hotel. Looking back, 20xx was mainly a year when I learned and accepted the basic business knowledge of the front desk. After working in the hotel for one year in 20xx, his work ability has been greatly improved, and he has been recognized by our front office manager and promoted to senior front desk receptionist. In this regard, I also summarized my work for the year:

? 1. Politeness, etiquette

? How to keep smiling, how to greet guests, how to provide services to guests, and The language to be used when serving customers, etc. I still remember that when I first came to the hotel, because of my personality, I was not very proactive in greeting guests and did not smile much. This affected some guests' experience of staying in the hotel and was criticized by the leadership. Later, under the guidance of the front desk manager and assistant lobby manager, I also asked xx, an old employee who was often praised by guests, for experience and skills to improve my service attitude and language skills with customers, keep smiling, and use my best While receiving guests warmly, he made a good impression on subsequent guests and also received compliments and awesome cards from some guests.

? 2. Training of front desk business knowledge, mainly daily work processes

? The daily work of the front desk is very cumbersome, including guest check-in and check-out, phone transfer, and inquiries. Inquiries, provision of information, luggage storage, inquiry and verification of pick-up and drop-off information, inspection and verification of orders, room arrangement, handover work during shift handover, etc. Every time we come to take over, the department leaders will hold a regular meeting to convey the day's check-in information and precautions. I will actively listen and record important things. During my shift, I have a habit of recording everything that needs to be handed over in detail in the shift book, and leaving xx notes in the system to avoid causing trouble to guests and colleagues who take over. Generally, the long handovers written in the handover book are reserved by myself. Although it may be troublesome sometimes, it makes me feel at ease.

? 3. Understand and master the promotional content of each department of the hotel, and update your understanding of the hotel to better serve guests

? Because our hotel is also a newly opened hotel, so The marketing and sales department will launch many promotions and cooperate with many network suppliers to carry out promotional activities. This requires the cooperation of the front desk, who needs to be familiar with the latest promotional information of the hotel, including package contents, prices, conditions, etc. Therefore, when the latest promotion is carried out, our front desk staff will work hard to write down various promotional information for the convenience of guests. Provide satisfactory answers to customers' inquiries over the phone. In 20xx, the xx guest room of the hotel also opened for business. When guests check in, we will actively ask the guests and introduce the advantages of xx guest room to each guest in detail for promotion.

Happily, our efforts have been recognized by guests and won praise from many repeat guests and online bookings. The hotel's popularity is also constantly increasing, and it is known to more guests and even recommended by them.

? 4. Focus on the overall situation

? I still remember that in June this year, due to the shortage of manpower caused by the flow of front desk staff, each employee needed to change his shift to x hours. shift, but in order to cooperate with the work of the hotel, I insisted on it. If the hotel temporarily increases occupancy during the break, I will take the initiative to ask to work overtime, or I will rush to work immediately after receiving a call from the hotel. During the holidays, I work as usual. I still remember that on New Year’s Eve last year, I worked the night shift in a hotel. I was envious of other people’s family reunions, but I still had to stick to my job in order to work. The same is true for the Mid-Autumn Festival.

? 5. Enhance your sense of responsibility and self-confidence, and actively participate in the hotel’s vocational training

? When you usually go to work, as an old employee, when the manager, supervisor or first mate is temporarily absent, When encountering minor complaints or complaints from guests, I will take the initiative to understand and communicate with the guests to solve the problem as soon as possible and satisfy the guests. In 20xx, I took the initiative to sign up for the hotel English training organized by the hotel. I learned a lot of professional hotel English knowledge and was praised by the training teachers and training managers. In the second half of the year, because the front desk manager xx resigned, I took over some of the tasks originally assigned to her, mainly the settlement issues of individual customers and the team. Therefore, during my usual work, I would take the initiative to contact sales and finance to see if Which accounts can be settled in time to avoid confusion caused by the accumulation of accounts. At the same time, at the end of each month, I will also take the initiative to check the accounts for team fake rooms and individual guest rooms to be settled, compile them into a form and submit it to the finance department. Convenient for credit meetings at the beginning of next month.

In 20xx, I spent another fulfilling, busy and happy year in xx hotel. I am very happy that I can come to the hotel as the front desk. I am very grateful to the hotel leaders and department managers for their guidance and colleagues for their guidance to me. With the help, I have made great progress and exercise. I hope that I can continue to contribute to xx in the future, strengthen my study, work hard, and get more recognition.

? About the work summary example of the foreman

? Hello, I am xxx. The tense and busy year is coming to an end soon. Looking back on my work this year, There are many gains and experiences. In order to take the department's work to a higher level next year, it is necessary to summarize the gains and losses in this year's work. Let's summarize my work below.

? 1. Overall review of work:

? Profitability of an enterprise is the first goal and the only guarantee for the survival of the enterprise. The work of a department must also closely focus on the enterprise The central work to make a fuss about. As a service department, the housekeeping department is our first priority to provide guests with a clean, quiet, comfortable and warm resting environment, but at the same time we are also responsible for generating revenue and reducing expenses for the company. Over the past year, through the joint efforts of all employees and department managers, the parts with operating indicators have completed the tasks assigned to us by the leaders of the villa at last year's work meeting. While working hard to generate income, we also do not forget to save. The department carries out the saving work throughout the year, and does its best to reduce costs while ensuring the quality of work and not affecting customer service. We are fully aware that every savings is Every cent is the group's profit.

? 2. I have completed the following tasks:

? 1. Learn and standardize the service terms of the position, and strive to improve the quality of customer service. In order to reflect the professionalism of hotel staff, in view of my unfamiliarity and irregularity with the service terminology of each position, I learned the service terminology of the position among my colleagues and during the training of the manager in charge of the guest rooms of the group, and carried out the practice of retaining the essence. Remove the bold and then absorb it for use as my language guide for communicating with guests. Since I started standardizing my service terms, my communication with customers has improved significantly.

So in any period of work, the most important thing is persistence, reviewing the past and learning new things. I will increase the intensity of learning and application of this.

? 2. Increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The guest room department is the company's main revenue-generating department, and its costs are also very high. Based on the idea that saving is creating profits, my colleagues and I start from ourselves, start from scratch, and eliminate all waste. The main performance In: ① Recycle disposable low-value consumables for guests, such as toothpaste, which can be used as a cleaning agent ② The aisle lights on the check-out floor are required to be turned off every morning and turned on after six o'clock in the night shift; unplug and remove after check-out If the electricity card is implemented day after day, the company can save a lot of money in electricity bills.

? 3. In order to do a good job in the sanitation and service of the guest rooms, the leaders often assess and evaluate our room cleaning skills and ward rounds. From this, we found out whether there were any non-standard and unscientific problems in our operations. In response to the existing problems, the district leaders and above held a special meeting to analyze the existing problems, retrain the employees, and correct the bad operating habits of the employees. We also used the off-season to practice continuously and carefully cleaned and inspected each room. Through the assessment, we achieved certain results. The sanitary quality of the rooms was improved and the number of overtimes for ward rounds was reduced.

? 4. The leaders adopted centralized training, special training, individual guidance training and other methods for employees, which greatly improved employees’ hotel awareness, further deepened the service concept, and made employees consciously take a smile. We have a clear understanding of what personalized service is, from sensibility to rationality, and the entire group has formed a good atmosphere in which all work is done to satisfy guests. This deepens employees' comprehensive review and improvement of early job training, department training, and team training from theory to practice.

? 3. Due to various reasons, there are some problems in my work

? 1. It is easy to bring personal emotions to work. I am enthusiastic and thoughtful when I am happy, and I am enthusiastic and thoughtful when I am unhappy. If you are negligent, try your best to overcome this situation in your work in the future, and truly establish in your mind that the customer is God.

? 2. The cleanliness of rooms and public areas needs to be further improved.

? 3. The service standards of each position need to be further strengthened.

? 4. The facility and equipment maintenance plan has not been implemented in place.

? 5. Due to lack of consideration when handing over the class, I thought that small problems did not need to be handed over clearly, which led to problems of this kind and that. The school does not know that small things can easily lead to big mistakes. We must take strict precautions in the future to avoid mistakes. Something went wrong.

? 4. Regarding next year, my plan is:

? 1. Do every job carefully every day.

? 2. Refine service measures to improve guest satisfaction.

? 3. Strengthen education and training and enhance the quality of the workforce.

? 4. Standardize management and promote the healthy and orderly development of enterprises.

? 5. Strengthen marketing and continuously adjust the customer source structure.

? 6. Do a good job in sales to door-to-door individual customers.

? 7. Make reasonable reservations during peak seasons to maximize sales.

8. Standardize the message service so that guests can feel our professional management level and hotel service level.

? 9. Learn more other things and enrich yourself.

? Practice has proved that as market competition intensifies, guests have more options to choose hotels. To improve hotel marketing competitiveness, we should first innovate concepts, timely adjust business strategies and policies, and optimize and design our own products. , make the strategy innovative and changeable, and continuously and flexibly introduce new operating policies according to different seasons, so that the guest room occupancy rate can continue to maintain a high level under the severe situation.

In the coming days of XX, we will set sail again and embark on a new journey. I will hold myself to higher standards and work hard to create new benefits for the company.

? Finally, I hope that today, next year, everyone will step onto a new level and reach a higher level. Thank you!

? Sample work summary for the foreman

? The past year was a year in which the security department improved safety and service quality, and it was also a year in which safety work was completed ideally. In order to For the smooth progress of future work, we will now review the work in 20xx to sum up experience, find shortcomings, and hope to use our strengths and avoid weaknesses to achieve greater success in the new year.

? 1. Carry forward advantageous management and pay close attention to grassroots construction.

? 1. Personnel changes. The security department of Jiayuan Villa originally had a staff of 8 people (1 director, 1 supervisor, and 6 security guards). In order to further improve the staff in November, with the approval of the leadership, the staff structure adjustment was completed this year, and the staff was increased to 9 people. (1 director, 1 foreman, 1 safety officer, 6 security guards), and at the same time successfully completed the handover of resignation and entry personnel within the department and the training of the hotel.

? 2. Excellent service and win trust. Strengthen security, strengthen security, and strengthen the knowledge of regulations and the use of fire-fighting equipment, and standardize the requirements for security department personnel. etiquette, dress, hygiene, etc. At the same time, the mid-night shift continuously patrols key parts of Beibei and the owner's vehicle safety. Through efforts in all aspects, it gradually improves the window image of the security position, improves its own high-quality service level, and obtains the reputation of the community. The trust and praise of the majority of owners.

? 3. Focus on prevention, focus on control, take measures in place, and eliminate hidden dangers.

Under the care and guidance of Manager Ni of the Property Office, we formulated an emergency emergency plan, implemented anti-theft and fire prevention measures, and were able to solve the two unsafe accidents that occurred among construction workers this year

? Deal with it promptly and resolve it properly. On this basis, the Security Department implements group control, group defense, group inspection, group management and other measures to ensure that the safety precautions in the villa are foolproof.

? 4. Improve facilities, equipment and equipment to be prepared. This year, the Property Office has equipped the security department with bright flashlights, batons, walkie-talkies, raincoats and other equipment, and has gradually improved the monitoring facilities in the villa area, providing a strong guarantee for safety management. However, there are still problems that cannot be ignored: For example, if there is no water in the fire hydrants and safety management responsibilities are not clear and in place, we hope that they can be equipped in time to ensure the smooth progress of safety work.

? 2. Strict management, improve quality, change concepts and innovate methods.

? 1. According to the safety training plan formulated at the beginning of the year and with reference to industry norms and standards, security guards will be held weekly meetings and training, focusing on management quality, service awareness, etiquette, politeness, professional skills, fire protection Knowledge, emergency response, etc., through explanations, comments, and exchanges, the security guards have improved their ideological understanding and daily work level to varying degrees.

? 2. The Security Department conducts on-the-job training for security guards according to the plan, so that the actual work training is evaluated in stages and content, so that each team member can achieve the "Four Skills" (knowing how to queue, and knowing fire-fighting equipment) Use, know command gestures, know boxing skills). Through training, the overall ideological quality, business quality, business skills, and service attitude have been strengthened and improved.

? 3. Combined with the actual situation in the villa area and the current situation of the security department, guide the security guards to improve their quality and change their concepts. Everyone is required to have a sense of urgency, self-motivation and responsibility, cultivate team spirit, stimulate the subjective initiative and work enthusiasm of security guards, and at the same time, by establishing outstanding team members, inspire everyone's enthusiasm for learning and striving for advancement. Through continuous exploration and summary in work practice, we have formulated the standard guidelines for what property security guards should know and do, laying a foundation for better services to the majority of owners.

? 3. Management of vehicles and personnel entering and exiting.

? 1. Strictly follow the vehicle entry and exit management regulations, control vehicles in the community, ensure the environment in the villa area, and ensure orderliness and smooth roads.

? 2. Strengthen the training of security guards in gestures and language.

? 3. In order to ensure the safety of the owner's vehicles, a registration system is implemented for external vehicles entering and exiting. The large items brought out are strictly regulated according to the entry and exit registration system, which requires a door pass issued by the property management office. , inspection before release. Under strict and meticulous work, there were no car thefts or lost cars throughout the year.

? 4. Strictly implement the registration system for outsiders and construction workers, apply for entry and exit certificates in a timely manner, and strictly follow the requirements of safety work regulations for those left behind on the construction site, do a good job in registration and inspection of personnel, and handle and solve problems in a timely manner if problems are found.

? Although the Property Security Department has made certain achievements in its work in 20xx, it still falls short of the requirements of superiors. It needs to continue to learn, accumulate, and sum up experience in future work. We need to work harder and strive to make new contributions to ensuring the safety of property owners in the new year.

In 20xx, we will focus on:

1. Always implement the policy of "safety first, prevention first", and ensure the implementation of various plans. If it is not perfect enough, the Security Department will continue to follow up and implement it.

? 2. The cultural accomplishment, professional knowledge, management ability, and personal qualities of key personnel are uneven, with some good and some bad. The management specifications formulated by the Property Security Department project have not yet been fully implemented. The Security Department will address the issues. Strengthen education and training.

? 3. Service quality still needs to be optimized and improved. The security guards at some positions have insufficient service awareness. According to the situation, the security department will strengthen management to achieve the same service standards during the day and night, weekdays and weekends, and whether the leader is present or not.

? 4. Recurring problems: There are some security guards at certain positions who are not neatly groomed, are not proactive in etiquette, are not considerate in service, and are not flexible in handling problems. These problems have seriously affected the overall service quality. In next year's work, we will make great efforts to implement it, strive to make significant improvements and achieve good results.