Knowledge of workplace etiquette

What is the knowledge of workplace etiquette? Because you know the knowledge of workplace etiquette and behave appropriately, you get an opportunity, which is both a job opportunity and a learning opportunity. You will constantly improve your ability in your work. Let's take a look at the knowledge of workplace etiquette and learn it quickly.

Knowledge of workplace etiquette 1 First of all, the concept of time is the first question.

Punctuality is the basic requirement of professional ethics. Arriving at the interview site 10- 15 minutes in advance is the best way to get familiar with the environment and stabilize your mind. Arriving at the meeting more than half an hour in advance is considered to have no sense of time, but being late or in a hurry during the interview is fatal. If you are late for the interview, you will be considered to lack self-management and restraint, that is, lack of professional ability, leaving a very bad impression on the interviewer. No matter what the reason, being late will affect your image. This is a matter of respecting others and yourself. Moreover, interviews in large companies often have to arrange many people at a time. If you are a few minutes late, you will probably miss this company forever, because this is the first question in the interview, your score will be deducted, and you will be screwed up later because of your poor state.

If it's a long trip, you'd rather arrive 30 minutes or even an hour in advance. The city is very big, traffic jams are common, and it is inevitable to get lost in unfamiliar places. However, it is not advisable to arrive early, and it is best not to appear at the interview site more than 10 minutes in advance, otherwise the employer may feel very inconvenient because the things at hand are not handled properly. The bosses of foreign companies often say what time is, and generally don't advance it. Of course, if many people are notified in advance to come for an interview, those who arrive early can interview early or wait in the free conference room, that is another matter. For the situation that the interview location is far away and the geographical location is complicated, you may wish to run first, familiarize yourself with the traffic routes, terrain and even find out the location of the bathroom in advance, so that you can know the specific location of the interview and the time needed on the road.

But recruiters are allowed to be late, which must be clear. Don't care too much about the lateness of the recruiter, and don't care too much about the etiquette and accomplishment of the interviewer. If they have any problems, you should try to be generous and cheerful, which can often turn bad things into good things. Otherwise, as long as the recruiter is late, your dissatisfaction will be beyond words and your face will be sad, and the recruiter's first impression of you will be greatly reduced, or even lead to a total loss. Because the interview is also a test of interpersonal running-in ability, your decent and thoughtful performance is naturally beneficial and harmless.

Second, the first image of entering the interview unit

When you arrive at the office area, you'd better go directly to the interview unit, and don't look around or even be targeted by security guards. Put away chewing gum and cigarettes before entering the company, because most interviewers can't stand you chewing gum or smoking in the company; Never turn on your cell phone to avoid embarrassing situations during the interview, and at the same time, it will distract your energy and affect your grades. As soon as you enter the interview unit, if there is a front desk, you should come straight to the point and explain your purpose. After being guided, you should take a seat in the designated area. If there is no front desk, you should ask the staff for help. At this time, we should pay attention to civilized language. The "hello" at the beginning and the "thank you" after being instructed are mandatory and represent your education; Some small businesses wait outside the interview office, and there is no waiting room; When the office door opens, you should say politely, "I'm sorry." Then show the indoor examiner that he is here for an interview, and don't rush in; If a staff member tells you the interview place and time, you should be grateful; Do not ask the unit or ask for materials, and have no right to evaluate the unit; Don't stop to watch the work of other staff members, and don't express opinions or comments on the contents discussed or answered by staff members after taking a seat, so as not to give people the impression of being superficial and speaking quickly.

Third, waiting for the interview performance can not be ignored.

When entering the company's front desk, you should report the object of visit, whether there is an agreement, the name of the visitor and your own name. After arriving at the interview site, you should wait patiently in the waiting room and keep quiet and correct sitting posture. If some units skip the unit introduction step as much as possible at this time, they will enter the substantive stage as soon as possible. The introduction materials of the company are prepared, so you should read them carefully and know their situation in advance. You can also bring some test questions to review. Don't walk around to show impatience, and don't chat with other interviewers, because this may be your future colleague or even the person who decides whether you are qualified or not. It is difficult for you to grasp the influence of your conversation on your surroundings, which may lead to your failure in job hunting. What must be resolutely stopped is: if you happen to meet friends or acquaintances in the reception room, you will make a loud noise or laugh like no one's watching; Chew gum, smoke, answer the phone.

Fourth, interview the interviewer for the first time

(1) Seize the opportunity to enter the house.

If no one informs you, even if the person in front has finished the interview, you should wait patiently outside the door and don't walk into the interview room without authorization. When a person's name is called, say "yes" forcefully, and then knock on the door and go in. Knock two or three times is more standard. Never knock too hard when knocking at the door, but use the strength you can hear inside. When you hear "come in", you should answer "I'm sorry" before entering the room. Open and close the door as lightly as possible. Don't close the door with the back of your hand after entering the door. Turn to face the door and close the door gently with your hand. Turn around and lean forward about 30 degrees, bow to the interviewer, greet with a smile, be polite and generous, and don't be too diligent, cautious or too humble.

(2) Professional handshake

Handshake is the most important body language in an interview. Professional handshake can create a harmonious atmosphere of equality and mutual trust. Your self-confidence will also make people feel that you are capable and willing to do any job. This is the best way to create a good first impression. How to shake hands? How long did you hold it? These are all critical. Because this is your first meeting with the interviewer, this kind of face-to-face polite contact is an important beginning to establish a first impression. Many enterprises regard holding hands as the basis for examining whether an applicant is professional and confident. So, hold the interviewer's hand after it reaches your hand, make sure your whole arm is L-shaped (90 degrees), shake it hard twice, and then let it go naturally. Shaking hands should be firm and powerful and "infectious". Look directly at each other, say your name confidently, even if you are a lady, you should show a firm attitude, but don't use too much force, let alone shake it hard; Don't use two hands, shaking hands in this way is not professional enough for western companies. Hands should be dry and warm. If he/she reaches out and holds a weak and wet hand, it is definitely not a good start. If you have just arrived at the interview site, wash your hands with cold water to keep yourself calm. If the palm gets cold, cover it with hot water.

Shake hands and hold the interviewer's hand for a long time, occasionally squeezing the palm hard or quickly. These actions show that you are too nervous, and being too nervous during the interview shows that you are not qualified for this job; Shaking hands shows that you are afraid and lack confidence. You should show in front of the interviewer that you are a capable and good at getting along with others. Reaching for the interviewer's hand from a distance before the other person reaches out shows that you are too nervous and scared, and the interviewer will think that you don't like or trust them.

(3) Silent body language is better than sound.

A study shows that the impression a person leaves on others depends on 7% of words, 38% on sound quality and 55% on nonverbal communication. The importance of nonverbal communication can be imagined. Proper use of nonverbal communication skills in an interview will bring you twice the result with half the effort.

In addition to words, silent language is an important means of public relations, mainly including sign language, eye contact language, body language, facial language, clothing language and so on. It conveys information through appearance, posture, expression and movement, and often plays an incomparable role in conversation, which is a higher realm of professional image. Body language is very important to the success or failure of an interview. Sometimes a look or a gesture will affect the overall score. For example, a proper smile on facial expression shows a person's optimism, openness and self-confidence; Generous and decent clothes can show that college students are in their prime, knowledgeable, cultured, youthful and lively, and have unique charm. It can form a beautiful landscape in the eyes of examiners and enhance your job-hunting competitiveness.

1, sitting like a bell.

After entering the interview room, you must never sit down until you hear "Please sit down". Only when the examiner tells you to sit down and says "thank you" can you sit down. Sitting posture is also exquisite, such as "standing like a pine and cypress, sitting like a bell", which should be the same in an interview. Good sitting posture is one of the key elements to leave a good impression on the interviewer. When sitting in a chair, it is best to sit two-thirds full and keep your upper body straight, so that you look full of energy; Keep a relaxed posture and lean forward slightly. Don't bend your waist, and don't straighten it, which will leave a rigid impression on people. You should straighten up naturally, put your knees together and put your hands on them naturally. There are two sitting postures that are not desirable: one is to sit close to the back of the chair, which seems too relaxed; Second, just sitting next to the chair seems too nervous. Neither of these sitting postures is conducive to the interview. In order to show energy and enthusiasm, a relaxed posture can make people feel tired or careless. Don't keep shaking with your legs crossed, don't cross your arms on your chest, don't put your hands on your neighbor's chair, or add some little tricks such as playing with pens, touching your head and sticking out your tongue. It is easy to give others the impression of being frivolous and arrogant.

2. Eyes are the windows to the soul.

Pay attention to your body language, especially your eyes, at the beginning of the interview, focus on the interviewer, always focus on the interviewer, and show your confidence and respect for the other party without saying anything. Eyes are the windows of the soul, and the right eyes can reflect wisdom, self-confidence and yearning and enthusiasm for the company. Pay attention to eye contact, which is not only a sign of mutual respect, but also can get some information better and reach a tacit understanding with the interviewer's actions. The correct eye expression should be: look at each other politely, and the best place is the examiner's nose-eye triangle (social area); The eyes are calm and full of spirit, focused but not dull; If there are several interviewers present, when you speak, you should glance at others appropriately to show respect; Before answering questions, you can cast your eyes on the other person's back wall and think for about two or three seconds. It shouldn't be long. When you open your mouth to answer questions, you should take back your eyes.

3. Smiling expressions have affinity

Smiling is the first step to self-confidence, and it can also relieve your nervousness. Smile at the interview, be kind, modest and pious, and answer questions. Smiling will enhance communication with the interviewer, improve your external image and improve your relationship with the interviewer. The pleasing facial expressions and the success rate of job hunting are much higher than those who watch others laugh. Don't keep a straight face, or you won't give the best impression and get a job opportunity. Nodding your head when listening to the other person shows that you understand or are paying attention. Meanwhile, you should also smile from time to time. Of course, you shouldn't laugh too hard. Everything should be natural. Dull, careless, coy and impolite expressions are all defects of beauty, which destroy the beauty of nature.

4. Appropriate gestures

It's natural to make some gestures when you speak to increase the description and strength of a problem, but too many gestures will also distract people's attention, and you should cooperate appropriately when necessary. People in China often have many gestures, and almost all of them are the same. Especially when speaking English, I am used to waving or gesturing up and down with one hand. We must pay attention to this. Pay attention to foreigners' gestures at ordinary times and understand the differences between Chinese and foreign gestures. In addition, be careful not to draw one, two or three by hand, which will often be endless and boring. Moreover, in Chinese and western gestures, the expressions of one, two and three are also very different, and wrong use will cause misunderstanding. When the conversation is speculative, you can use some gestures to explain it appropriately, but don't shrug your shoulders and dance often. Some job seekers are nervous and don't know where to put their hands, while others are so excited that they wave when they speak in Kan Kan. None of this is desirable. Don't make too many small moves, it's immature, and don't scratch your ears and cover your mouth, which makes you nervous and unfocused. Many people in China have this habit of patting each other on the shoulder to show goodwill, which is impolite to the interviewer.

5. How to make the interviewer pay attention to you?

Personal introduction is a very important step in the actual interview. Due to the well-known "antecedent effect", in these 2-3 minutes, the self-introduction in front of you will be a summary of all your work achievements and life, and also the keynote of your next interview. The examiner will ask questions based on your materials and introduction. To a great extent, it will determine your image and good image in the examiner's mind, and let the interviewer pay attention to you.

(1) Elegant temperament, natural demeanor

When interviewing, the employer's first impression of you is the most important. You should be generous, gentle and elegant. If you want to establish your good image, you should use various public relations means and methods. Various public relations means mainly include oral language public relations, body language public relations and literacy public relations. These public relations methods include humor and euphemism. You should also master some basic skills of public relations. Only by knowing the general knowledge about public relations can we successfully establish our good image. If you can make one person like you, then it is possible to make everyone around you like you or even more people. Often the graceful person wins, followed by the plain one.

In interpersonal communication, people often use the vague word "good temperament" to evaluate their overall impression of someone, which seems to be the high generalization reflected by its fuzziness. However, once this concrete feeling is explained by abstract concepts, it becomes difficult to express. In fact, manners reflect the inner temperament. From a psychological point of view, a person's behavior reflects his or her inner cultivation. For example, a person's personality, value orientation, temperament, major of study ... Different types of people will show different behavior habits, and different companies and departments will understand their inner cultivation and inner temperament by observing their behavior in the interview. The success of the interview is determined by the candidate inadvertently, which has a lot to do with the candidate's manners. And these inner qualities will be revealed in ordinary behavior.

If temperament comes from edification, then grace can rely on technical factors, or sometimes it can be operated. Manners are always accompanied by etiquette. An elegant person must know the importance of manners. He is polite, generous and natural, full of human feelings, and his appearance, connotation and body language are sincerely integrated. This is the natural and unrestrained manner of modern people. Everyone has his own image style, and another important factor to show his own style is self-confidence. Self-confidence embodies a unique natural charm, and no one can stop his own style.

(2) Language is power.

Language art is a comprehensive art, which contains rich connotations. A person with profound language artistic attainments needs to have many qualities such as high theoretical level, wide knowledge and solid language foundation. If external image is the first business card in an interview, then language is the second business card, which objectively reflects a person's cultural quality and connotation. Modest, sincere, natural, friendly and confident conversation attitude will make you popular in any occasion, and moving public relations language and artistic mouth will help you succeed. In the interview, we should try our best to play the role of eloquence at the existing language level. Answer the questions just right, witty, intriguing, not boastful, not exaggerated. Self-introduction is a good opportunity for performance, and we should grasp the following points: first, highlight personal advantages and specialties and have considerable credibility. Especially those with practical management experience, to highlight their own advantages in management, it is best to describe them in terms of what projects they have done. Language should be general, concise and powerful, not sloppy. Although repeated language has its emphasis, it may also annoy the examiner. Therefore, the content reiterated should be the essence of concentration, highlight your unique personality and expertise, and leave some unforgettable memories for the examiner; Secondly, to show your personality and make your personal image distinct, you can quote other people's comments, such as those of teachers and friends, to support your description; Third, insist on speaking with facts and use less function words and exclamations; Fourth, it is necessary to conform to the convention, and the content and level of introduction should be carried out in a reasonable and orderly manner. Pay attention to the logic of language, make the introduction clear and focused, and let your own advantages gradually emerge naturally; Finally, try not to use abbreviations, dialects, dialects and spoken language, so as not to be difficult for the other party to understand. When you can't answer a question, you should tell the other person truthfully. Ambiguity and nonsense will lead to failure.

Workplace etiquette knowledge 2 preparation before the interview:

Anticipate the questions that the examiner will ask before the interview, and be prepared to answer them seriously and methodically. People who are prepared in advance are more determined and calm in expression and body language, and their reaction ability is better. Due to the lack of interview experience, college graduates can find friends to practice interview skills in advance. When interviewing, it is best to arrive at the place 10 minutes in advance. Go to the bathroom to relax and clear your mind first. Finally, you can check your appearance and tidy up your hair that was messed up by the bus. Ladies can also make up their makeup.

Etiquette during the interview:

The interview must be on time. The interview started as soon as I entered the company. Be polite to people. A secretary or receptionist may influence whether you can get the job. Turn off your cell phone and pager before the interview. If you turn it off in front of the examiner, you can show your sincerity Pay attention to your sitting posture, and refrain from making small moves that you shouldn't have. Keep eye contact with the examiner, but don't stare at each other's eyes or glance at them.

How to deal with the interview:

Listen carefully to each other's questions and answer them carefully. Don't be too brief Don't just answer words that can't make the content more vivid, such as, OK, right, no problem. Give complete examples, but avoid verbosity. If you don't know the company you are applying for, you might as well tell me frankly, so as to avoid making mistakes again and again.

When the other person asks what you can do for the company, if you can't answer immediately, you can ask the other person what is the most important content of this job first, so that you can answer these parts.

When the other person asks about your specialty, don't forget to answer according to your specialty. You don't need to emphasize your abilities and expertise, but you don't need to be more modest.

When the examiner asks you any questions, you must seize the opportunity to ask questions and show your strong interest in this job, but you should ask questions about the scope of work and personnel regulations, and don't digress too far.

After the interview:

No matter what you say when you leave, you should show firm confidence and leave a deep impression on the examiner. Before you leave, you should thank the examiner for giving you an interview. If the interview takes a long time, at the end of the interview, you can praise the interviewer's special views that benefited you a lot during the interview, or send a thank-you card to deepen your impression.

If you don't think this job is suitable for you, you can call or write, tell the other person the reason in polite and friendly terms, and never come out of thin air again.

College students studying in Shanghai can also consider going to Beijing, Guangzhou and Shenzhen to find a job, or going back to their hometown to work. Therefore, it is very important to find friends or relatives who can help you find a job in different places in early September.