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Convenience service work plan
The first part of the convenience service work plan
In order to implement the requirements of the district committee and government to vigorously promote community services for the convenience and benefit of the people, improve the level and quality of community services and promote community harmony, our community has identified three key service items through questionnaires, interviews and other forms:
First, relying on community service outlets, vigorously develop free and low-cost community housekeeping services, mainly including information consultation and intermediary such as nanny, moving, maintenance and tutoring. Incorporate similar businesses in the community into the scope of community service, and pass? Letters to residents? , community publicity color pages, community service manual. Vigorously promote resident contact cards and community websites (community blogs). Let residents use common low-cost community services such as housekeeping, tutoring, moving and maintenance.
The second is to carry out free housing rental agencies in the community, and use effective carriers and market-oriented management to bring the management of community rental houses and floating population into the scope of community work in one step. Free registration and inquiry of commercial housing and housing rental information in the community.
Third, actively carry out low-paying education and training services, employ teachers in dance, vocal music, calligraphy and fine arts in community activity centers, conduct talent training for community residents, activate community cultural life and promote neighborhood harmony.
Sheng Xing community neighborhood Committee
The second part of the convenience service work plan
First, the guiding ideology:
With Deng Xiaoping Theory and? Theory of Three Represents theory? Guided by the important thought of administrative work planning, on the basis of thoroughly implementing the spirit of the 17th National Congress of the Communist Party of China and the overall work planning of Wu Kang Sub-district Office, according to the requirements put forward by the town party committee: active service, advanced service, innovative service, high-quality service, high-quality service, implementing the new concept of community service for residents' lives and meeting public needs, strengthening the construction of community residents' autonomous organizations, and giving full play to the role of various resources of community residents; Taking close contact with the masses and serving the community residents as the foothold and starting point, we will carry out the theme activities of convenience service stations.
Building a new form of community service, a service with community characteristics, has become the consensus of relevant departments. This year, we will continue to expand the convenience service network, and constantly improve the function, quality and management level of community service, so that the convenience service in Wu Kang Street community will be effective to a higher level.
Two, Shangbai community "convenience service station" work organization and content settings:
Shangbai Community Convenience Service Station takes community residents' autonomous organizations as the main body, takes convenience service as the means, and develops convenience service in the form of establishing convenience service stations to do practical things for community residents as much as possible. Adhere to the awareness of community personnel, voluntary resources of residents, and be close to actual needs; The service is simple and easy, the method is flexible, and the content is suitable for people; Half a year's work in community convenience service stations and street convenience service centers has summed up the principle of the unity of rights and obligations.
Do a good job in the work organization and content setting of hundreds of community "convenience service stations";
First, strengthen organizational leadership and set up a leading group for the construction of convenience service stations in Shangbai community.
The team leader is the first responsible person, and the deputy team leader is responsible for promoting the specific work. The responsibilities of each team member are clear, and the responsibility lies with people.
The second is the content setting of community convenience service stations:
A work guide: mainly announce the post responsibilities, names and telephone numbers of the staff.
B, family planning, household registration management, labor security, social security and medical care, mainly the release of policies and regulations, accreditation procedures, etc.
C domestic service: determine the service items and contact information in combination with community residents' resources.
D. Job recruitment: publish a job guide and link to the county employment website.
E. Shops and schools: main commercial service outlets around the community, school names, telephone numbers, etc.
F. Travel traffic: announce the traffic situation of the residential trunk line and the application time.
Iii. Work Arrangement for the Construction of "Convenience Service Station" in Shangbai Community
1, in early April, according to the work plan of the convenience service center (station) of Wu Kang Sub-district Office, the staffing of the convenience service station was completed.
2. Do a good job in preparing the written materials of various service contents, sort out the time information materials of bus lines within the jurisdiction, and modify the relevant content information materials in community web pages, such as personnel adjustment, job changes, incomplete information of shops and schools, etc.
3. Understand the surrounding environment of the community, such as understanding? Wu Kang Town High-tech Economic Development Zone. Do a good job in community convenience services.
4. According to the actual situation of the elderly community in Shangbai community, do a good job in the convenience service for the elderly, teenagers and women in the community, give lectures on law, health and environmental protection, carry out cultural and sports activities, jointly build activities, publicize the creation of civilization, and do a good job in all aspects of convenience service.
The third part of the convenience service work plan
In order to further improve the open system of government affairs, improve the working efficiency and service level of organs, and provide high-quality and efficient services for the general public, according to the terms of reference and service content of our bureau, combined with the requirements of our department to create a legal environment, the work plan of convenience service is formulated.
1. service target?
According to the functional requirements, make public commitments on the contents, procedures, time limits and service standards of foreign services, take effective measures to ensure the implementation of the commitments, and consciously accept the mass supervision system.
Second, the service content?
Simplify the procedures, shorten the time limit, provide quality service and call the police in time. What are the projects? Quality of service, honesty in politics, etc.
Third, specific measures?
1, publicize the service items, service standards, handling procedures and specific requirements of each brigade, as well as handling time limit, contractors and other elements to the public through documents, newspapers, television, radio and other channels, and make a commitment.
2. Improve the supervision system. Specialized in accepting complaints from the masses? 5434 1 10。 Seriously investigate and deal with the complaints of the masses, and timely feedback the results to the complainant.
3, holidays, weekends to take rotation duty system. It is convenient to move on holidays and weekends and quickly go to the police, effectively meeting the needs of the masses for reporting, complaining and asking for help.
4, the unit set up a reception room on the first floor, by the specialist is responsible for. Specially receive visitors and calls, and tell the masses who to look for when solving problems, who to care about and what to do. Let the masses solve problems in a short time.
5. The battalion chief is responsible for the implementation of the system, and the bureau leaders and comprehensive supervision unit are responsible for supervision and inspection.
Fourth, the job requirements?
Anyone who violates the requirements of convenient service shall be criticized and educated at the first time and apologize to the parties concerned? Did you criticize the brigade for the second time as appropriate? Those who violate the regulations for more than three times shall be given disciplinary sanctions of dismissal.
Verb (short for verb) leading group?
Team leader? Heyu
Deputy team leader? Jun Liu
Members? Yang Jingming, Yan,,,, Peng Yinglong, and Guo Zhisen.
After reading the work plan of convenience service, I also saw:
1.20 17 community convenience service implementation plan
2. Implementation plan of convenience service center
3. Community convenience service activity plan
4. Property convenience service activity plan
5.20 17 Community Convenience Service Implementation Plan (2)
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