Analysis on the Problems and Countermeasures in Property Management in Colleges and Universities

Property generally refers to all kinds of houses and their supporting facilities, equipment and venues that have been built and put into use. According to the "Regulations on Property Management" promulgated on June 8, 2003, the term property management is expressed as follows: the owner selects a property management enterprise, and the owner and the property management enterprise repair, maintain and manage the house and its supporting facilities, equipment and related sites according to the service contract, so as to maintain the environmental sanitation and order in the relevant areas.

First, the characteristics of college property management:

The service object of college property management is students and teachers. In order to give full play to the maximum use function of college property, realize the maximum value of property and create a clean, civilized, safe and comfortable living and working environment for teachers and students. In addition to its service, professionalism and standardization, it also has functions that ordinary social property service enterprises do not have, namely, educational functions and political functions:

1. Educational function: College property management is an important part of college management, shouldering the responsibility and obligation of "managing people and educating people". The starting point and destination of its work must be teaching-centered, serving teaching, education and scientific research; A clean and beautiful campus environment is helpful to cultivate college students' good ideological and moral character and form their optimistic and enterprising psychological quality; The civilized service of property personnel is helpful to cultivate college students' simple world outlook and arouse their respect for workers and love for labor.

2. Political function: College property management aims to create and maintain a good education and teaching environment for teachers and students, which is helpful to improve college students' ideological and moral character and maintain campus stability. It is one of the means of campus security and stability management, and also an important part of the external image of colleges and universities. Therefore, the property management in colleges and universities should have both public welfare and social benefits, and the property management mode in colleges and universities can not operate completely according to the market.

Second, the present situation and existing problems of property management in colleges and universities:

According to the survey, most colleges and universities now adopt the management mode of * * * in the socialization reform of logistics, which is also known as the "A-B" mode, in which Party A is the management department of logistics in colleges and universities, responsible for supervision and coordination; Party B is a logistics entity with the qualification of enterprise legal person, but in fact it is not a real Party B. Its leadership is appointed by universities, most of its assets are funded by universities, and many of its staff are on-the-job personnel. In essence, Party B is the secondary department of the university. Due to the particularity of university attributes, there are many drawbacks in the reform and development, which greatly restrict the development of universities. The main problems are as follows:

1. The concept change is not in place. Since the expansion of enrollment, colleges and universities have developed rapidly, which makes college property management face many new problems. The old ideas of property management and employees affect the development of college property. On the one hand, the age structure of property managers in colleges and universities is aging, the management concept is outdated, and the concept of modern property service relationship has not yet been established. In their daily work, they are often dominated by administrative orders, pursuing social benefits more than economic benefits, and have a weak sense of market operation. On the other hand, most of the property management service personnel in colleges and universities come from the logistics department of colleges and universities. Influenced by old ideas such as "big pot rice" and "iron rice bowl", there is no sense of urgency and crisis in ideological understanding, weak sense of service, low work efficiency and no guarantee of service quality.

2. Lack of professional skills. Property management in colleges and universities includes the maintenance of facilities and equipment such as water and electricity, campus greening and campus environment cleaning. These jobs require employees to have certain professional and technical knowledge. Colleges and universities belong to public institutions, and the management funds are tight, which makes the property management expenses and personnel funds of colleges and universities always tight, making the professional and technical personnel and senior managers of property services very scarce. In order to save money, we can only recruit a large number of migrant workers with low education and poor professional skills, which leads to backward service means and technology, which seriously restricts the development of property management in colleges and universities to high-level services.

3. The business model is imperfect and the investment is insufficient. Colleges and universities are not only places for preaching, teaching and solving doubts, but also important places for ideological and cultural exchanges and various cultural and sports activities, which requires property management departments to create a high-quality campus environment and provide high-quality services. However, most of the property funds of colleges and universities come from the administrative appropriation of colleges and universities, and their profitability is not strong. Income can only maintain the basic operation of campus property, and the property management model is single, which is far from meeting the requirements of high-quality property services.

Third, the improvement countermeasures of property management in colleges and universities

1. Change ideas and enhance service awareness. With the continuous improvement and promotion of logistics reform in colleges and universities, logistics staff should break away from the idea of "big pot rice bowl" and "iron rice bowl", establish the concept of quality service, change "passive" into "active", take the needs of teachers and students as the foundation, and take providing quality service as the starting point and the end result of all work.

2. Strengthen system construction and standardize asset management in colleges and universities. To formulate a relatively complete and applicable system, we need to take national laws and regulations and policy documents issued by relevant government departments as the basis, combine the actual situation of university property itself, and learn from the successful experience of other excellent property management. System construction is a necessary prerequisite for the standardization, scientification and legalization of property management in colleges and universities, and it is the criterion and foundation of daily work, which will be conducive to the healthy development of property management.

3. Establish a property management service team with professional skills. High-quality skilled talents are the premise of realizing modern property management. The quality and professional skills of college property personnel will directly affect the service quality of property, so human factor is the key factor to improve the service quality. On the one hand, we should introduce high-quality professionals, at the same time, we should provide professional training and vocational re-education for existing employees, encourage employees to learn and improve, and constantly improve their comprehensive quality through professional training and peer exchanges.

4. Change the business model and broaden the sources of funds. Capital guarantee is the foundation of the smooth development of property management in colleges and universities. The funds for property management in colleges and universities can not only rely on administrative appropriation, expand scale, reduce cost, diversify management based on main business, actively explore off-campus markets and broaden sources of funds, so as to fundamentally promote the reform and development of property management in colleges and universities.

In a word, property management in colleges and universities is carried out under the specific environment of colleges and universities. We should strengthen the management concept of "serving and educating people", strive to realize the organic unity of property service and education environment in colleges and universities, enhance the connotation of property management in colleges and universities with good service, and create a property management atmosphere with cultural characteristics.

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