Commitment letter of express service quality

In order to conscientiously implement the spirit of document 19971February 1 1. 20 1 130 The State Post Bureau will speed up the transformation and upgrading of enterprises, strengthen the construction of service integrity, and ensure the service quality of express delivery business in peak season. According to the self-discipline convention of our association, China Express Association will organize relevant member enterprises of our association to sign a commitment letter to guarantee express delivery service in peak season.

The heads of various enterprises have said that they should conscientiously implement the commitment letter, strive to strengthen the construction of the credit system, ensure the service quality of the express delivery business in the peak season, and make new contributions to serving the economy and society. Government departments and all sectors of society are welcome to give guidance and supervision.

Commitments are as follows:

First, contracting enterprises should seriously organize all kinds of subjects in the enterprise network to study the Postal Law and the rules and regulations formulated by the State Post Bureau on doing a good job in the service guarantee of express delivery business in peak season, and fully realize that express delivery service is related to the vital interests of hundreds of millions of people and is a major issue related to social harmony and people's livelihood. China Express Association will hold training courses by stages and in batches, unify thoughts with the Postal Law and relevant rules and regulations, standardize service behaviors, and ensure the service quality in the peak season of express delivery.

Second, strengthen organizational leadership. The contracted enterprises set up the "Leading Group for Service Guarantee in Express Season", with the legal representative of the company as the team leader and the heads of business departments such as operation, network, quality and information as members. A clear division of labor, the implementation of responsibilities, tasks to people, their respective responsibilities. And report the names and contact numbers of leading groups of enterprises, regions and provincial capitals to the State Post Bureau and China Express Association. Under the leadership of the State Post Bureau, China Express Association should strengthen coordination and monitoring, urge and support member enterprises to assume social responsibilities according to law, and ensure the smooth service network.

Third, contracting enterprises should predict and grasp the regular trend of business development according to their own actual situation, and carefully formulate specific measures such as manpower, equipment, transportation, receiving and dispatching, overtime and so on. In the peak season of express delivery, to ensure that the express mail of each outlet company (receiving and sending point) is not overstocked, delayed or damaged, and to ensure that the service quality is not reduced. Relevant specific measures formulated by service entities in cities above the provincial capital will be submitted to the State Post Bureau and China Express Association to ensure fast, accurate, safe and convenient services for the broad masses of the people. China Express Association will strengthen communication and coordination with the e-commerce industry to provide timely information services for member enterprises.

Fourth, contracting enterprises should formulate a reserve fund system to support the express delivery service in peak season with enough funds, which can be used for recruiting employees, emergency transport vehicles and overtime pay in peak season. To ensure that the quality of express delivery service will not be reduced during holidays.

Five, according to the establishment of service outlets closed, closed reporting system. The contracted enterprises ensure the safety and smoothness of the whole network. If there are service outlets, processing centers and networks that need to be closed down or closed for special reasons, they should report to the local postal regulatory authorities and industry associations in a timely manner. Only after approval can it be closed or closed, but the express mail must be connected and handled in advance. Except for irresistible reasons, it is not allowed to overstock or delay the express mail for any reason.

Sixth, ensure smooth information. During the peak season of express delivery service, the contracting enterprise shall establish and improve the 24-hour duty system. Implement the work content, personnel on duty and contact information, pay attention to the information collection, monitoring and analysis of the whole network, report to the government regulatory authorities and industry associations in time once problems are found, and communicate and coordinate in time.

Seven, establish an emergency management mechanism. Contracting enterprises shall, in accordance with the "Regulations on the Administration of Postal Emergency Plans", establish an emergency response mechanism for express delivery business in peak season. In the event of an emergency, the emergency mechanism should be started in time, effective measures should be taken to control the development of the situation, and the local postal supervision departments and industry associations should be reported in a timely and truthful manner.

Eight, attaches great importance to safety work. The contracting enterprise shall implement various safety management systems of the State Post Bureau to ensure the safe and smooth transportation trunk lines. Do a good job in the investigation and guidance of difficult problems and potential safety hazards. Decisive measures should be taken to solve the instability problem. If the enterprise can't solve the safety problem in time, it should immediately contact with other departments such as transportation, public security organs, and cooperate with each other to form a joint force to prevent mass incidents. Trade associations at all levels should actively assist enterprises, coordinate relevant departments and effectively solve problems from the perspective of maintaining social harmony and stability.

Nine, maintain the unity of the whole network, establish and improve the balanced development system of the whole network. Contracting enterprises should formulate a fair and reasonable network settlement system according to their own actual conditions, and settle various expenses among multiple agents in the network in time to ensure the smooth operation of the network. In order to protect the legitimate rights and interests of couriers and continue to adhere to the paid delivery system for express mail, the contracted enterprises agree in principle that the delivery fee for express mail in the western region should not be less than 2.50 yuan per piece, and independently adjust the paid delivery fee for express mail according to the development process. Adhere to the unity of the whole network and form an online settlement system suitable for this enterprise according to the principle of distribution according to work.

X. China Express Association shall, in accordance with the requirements of Document No.30 of the State Post Bureau, do a good job in organization and coordination, information service and various supporting services to ensure that all the demands put forward by member enterprises are taken care of and all the spare parts are in place.

1 1. If the contracted enterprise violates the letter of commitment, China Express Association will take measures such as interviewing the person in charge of the enterprise, giving a written warning, informed criticism or reporting to the competent government department for administrative treatment.

Commitment letter of safety production responsibility of express delivery enterprises

The Specification for Express Service was officially implemented on 20 1 510/0, and the Measures for the Administration of Express Market was officially implemented on 2015 March/0. In order to implement the express delivery service, standardize the express delivery service, improve the overall service quality and further standardize the express delivery business activities, actively respond to the Measures for the Administration of Express Delivery Market, and cooperate with the implementation of the requirements of Shanxi Postal Administration and ZTO Express Administrative District on strengthening the supervision and management of the express delivery market and promoting the healthy and orderly development of the express delivery industry, the commitments are as follows:

1. I (name:) will carry out my daily work in strict accordance with the operating norms of express delivery service and express delivery business.

2. Effectively strengthen the supervision and implementation of express service quality.

In accordance with the requirements of express delivery service, conscientiously implement various service standards and seriously investigate and deal with violations of express delivery service standards.

Illegal acts that seriously harm the interests of users. Supervise courier practitioners to implement courier service standards and courier business operation guidelines. I promise:

Express mail collection: strictly carry out the express mail 100% unpacking inspection to prevent all kinds of illegal items from flowing into the company's network, causing related responsibilities to collect express mail, and I am willing to bear all responsibilities;

Express delivery: Work in strict accordance with express delivery service standards, and put an end to illegal acts such as barbaric sorting, throwing, trampling or otherwise damaging express mail (mail), and I am willing to bear all the relevant economic and legal responsibilities arising therefrom;

Express transshipment: Work in strict accordance with express service standards, and put an end to illegal acts such as barbaric sorting, throwing, trampling or otherwise damaging express mail (mail), and I am willing to bear all the relevant economic and legal responsibilities arising therefrom;

Express delivery: strictly carry out door-to-door service, take photos and sign for it, put an end to false sign for it, and ensure the safe delivery of express mail.

3. Strictly ensure customer information security.

According to the requirements of "Postal Law" and "Express Service", I promise not to buy or sell or disclose customer information to ensure the safety of customer personal information. If customer information is leaked due to careless management operation, I am willing to bear all responsibilities;

Commitment unit or department: (seal of unit)

Organizer: (signature and handprint)

Commitment date:

Nanjing Shentong Express Service Commitment Letter

Nanjing Shentong Express Service Co., Ltd. has pursued the enterprise spirit of "unity, pragmatism, pioneering and innovation" for many years and won the trust and support of our customers for more than ten years. Our company officially became a member of Jiangsu Postal Management Association at the end of 2007. In order to better serve the society, actively respond to the initiative of Jiangsu express delivery enterprises to rest assured of consumption and civilized service, and realize the service concept of "fast, accurate, safe and thoughtful", we hereby make the following service commitments to our customers, and earnestly abide by them and accept social supervision:

First, the delivery time commitment:

Within three to five hours after receiving the order.

Second, the delivery time commitment:

Within 24 hours in cities above the county level in Jiangsu, Zhejiang, Shanghai and Anhui, and 24 to 48 hours in individual remote areas; Beijing, Guangzhou, Shenzhen and other cities for 24 to 48 hours;

48 hours in other parts of China and 48 ~ 72 hours in some remote areas.

(In case of natural disasters and force majeure, do not abide by this commitment. )

Third, the service mode commitment:

Door to door service

Fourth, the price commitment:

Document: Jiangsu, Zhejiang, Shanghai, Anhui, 8 yuan/ticket, other provinces 15 yuan/ticket.

Parcel: Jiangsu, Zhejiang, Shanghai and Anhui Yizhong 15 yuan/kg, and 6 yuan/kg.

The first weight in other provinces is 20 yuan/kg, and the second weight is 15 yuan/kg.

You can get a 10% discount for monthly business volume above 3,000 yuan and a 20% discount for monthly business volume above 5,000 yuan.

Verb (abbreviation of verb) promises compensation for delay and loss:

Express 20 1 5 was issued and implemented according to Jiangsu Postal Management Association 10/day.

Industry standards > >, and make the following commitments on compensation for delay and loss of express mail:

1. delay: if the express mail is delivered beyond the agreed time limit, the service fee will be exempted.

2. Loss: For the loss of uninsured express mail, the compensation standard is not lower than "courier service".

Standard "to determine that the maximum compensation for express mail does not exceed the service fee.

Twice as much;

The maximum compensation for express delivery of goods shall not exceed five times the service fee.

Compensation standard.

The insured pays compensation according to the insured fee, and the insured rate is 3%.

Time limit commitment of intransitive verb claim processing;

International express delivery shall not exceed 60 calendar days, and other express delivery shall not exceed 30 calendar days.

Seven, the staff civilized service commitment:

Dress neatly, have a civilized language, have a friendly attitude and answer customers' questions enthusiastically.

Eight, the centennial Olympic Games, with the participation of the whole people.

In 20 15, Beijing held the "Olympic Games" and "Paralympic Games" successively. According to the requirements of Jiangsu Postal Management Association, all express delivery companies must strictly implement the inspection system of articles, especially the express mails sent to Shanghai, Beijing, Tianjin, Shenyang, Qingdao and Hong Kong, and should be inspected at 100%, and abide by the Directed Catalogue and Handling Measures of Prohibited Articles to ensure the safety of express delivery.

The above commitments are widely supervised by the whole society.

Nanjing shentong express service co., ltd

Commitment letter of express good faith service

Dear consumers:

This is Guo Dong from Shentong Express Company in Ganzi Prefecture. First of all, on behalf of all express delivery companies, I would like to express my heartfelt thanks to the organizations of Ganzi Consumer Council, consumers and all walks of life for their concern and support. Honesty and trustworthiness are the "way and foundation of starting a business" of an enterprise, and also the inexhaustible motive force for its sustainable development and enhancement of market competitiveness. At present, the express delivery industry in Ganzi Prefecture has entered an unprecedented new stage of sustained, healthy and rapid development. In order to practice the social responsibility of the industry, create "assured express delivery" and "satisfied express delivery", and establish a new image of honest service in Ganzi express delivery industry, on behalf of express delivery enterprises in Kangding area, I make the following commitments to consumers:

First, pay attention to safety and build harmony. Standardize business practices, strictly implement the acceptance system, and consciously implement various safety management systems to ensure the safe and smooth transportation trunk lines. Do a good job in the investigation and guidance of difficult problems and potential safety hazards. Decisive measures should be taken to solve the instability problem. Ensure safety precautions from the source of delivery channels, maintain the order of express delivery market, and promote the healthy and harmonious development of society.

The second is to improve efficiency and operate according to law. Efficiency is the guarantee for the survival and development of express delivery. In view of the problem that "express delivery is not fast and it is not delivered to consumers within the promised time limit", express delivery enterprises should have a strong sense of efficiency, improve the speed of receiving and sending, ensure that the mail is delivered to customers as soon as possible within the promised time limit, and win the trust and support of consumers with efficient express delivery service.

The third is civilized management and standardized operation. Earnestly implement the operation specifications of express delivery service, ensure that the express mail of users is not overstocked, delayed, damaged or brutally sorted, ensure that it is finally delivered to customers safely and signed for, protect user information and secrets, and ensure the safety of express mail.

Fourth, keep promises and provide quality services. Announce the service price, service commitment, service telephone number and business hours, and strictly abide by the delivery time limit. Adhere to polite language and provide fast, accurate, safe and convenient express service.

The fifth is to unblock channels and protect consumer rights. Smooth complaint acceptance channels, ensure that customer service calls are open 24 hours a day, patiently and enthusiastically receive inquiries and complaints, treat them equally, handle them in time, settle claims in time, resolutely safeguard consumers' legitimate rights and interests, and make consumers feel at ease and satisfied with their consumption.

Sixth, be brave in taking responsibility and contributing to society. Vigorously carry forward the dedication of helping the poor to repay the society and caring for people's livelihood, strive to let more people benefit from the development achievements of the express delivery industry, strengthen the responsibility of the express delivery industry for social development, actively participate in public welfare activities, and strive to be an example of accelerating development and contributing to society.

Commitment company:

Kangding shentong express limited company

Chengdu western zhongtong express limited company

Ganzi Zhou Fuyun YTO Express Co., Ltd.

Kangding bangning express limited company

Ganzi Zhou kai da yun express service co., ltd

China Express Logistics Company Ganzi Zhou Branch (ems)

Chengdu Dong Jun rapid logistics co., ltd. Ganzi Zhou branch

Chengdu Guo Chang express limited company Kangding business department

August 20 15