Loss prevention job responsibilities

Loss Prevention Position Responsibilities

1. Front Desk, Employee Passage Post:

1. Check the items carried by employees after get off work to see if they have any merchandise, etc.).

2. Responsible for the registration of visitors, politely answer the visitors’ inquiries, and notify the visitors by phone or other means. At the same time, maintain the working order of the office area and supervise the cleanliness and hygiene.

3. Employees who are not wearing work clothes or badges are prohibited from entering the mall from the passage.

4. Employees are prohibited from clocking in and out of get off work. Once found, employees will immediately record their work badge number and report it to the Human Resources Department.

5. Employees on duty are prohibited from leaving the mall without any reason. Those who leave due to work need to register their absence.

6. Carefully inspect the goods taken out of the mall from this channel, ask for the reasons and register them, verify whether the documents are consistent with the actual objects, and strictly implement the (item entry and exit process).

7. Employees are prohibited from bringing bags (packaging) and work-related items into the mall from the aisles.

8. Customers, delivery personnel and other unrelated persons are prohibited from entering or leaving the aisle.

9. Personnel who need to be on duty in the night office area for work must be verified and registered. Unregistered personnel are not allowed to enter.

10. After the night shift is cleared, it is necessary to check whether the doors, windows and lights of the office area are closed.

11. Seriously receive customer complaints and provide feedback to customers on the results in a timely manner.

2. Control room post

1. Under the leadership of the manager and on-duty assistant, the safety, confidentiality and correct operation of the control room are carried out.

2. Be proficient in various monitoring systems, instruments, equipment and working principles.

3. Be familiar with the layout and orientation of the surveillance area, promptly report suspicious situations to the foreman or assistant on duty, and make tracking videos and detailed records.

4. Do not let go of any doubts easily, and record any abnormal situations immediately. At the same time, use the intercom to notify the foreman and assistant.

5. Seriously implement the confidentiality regulations of the control room, and non-staff members are strictly prohibited from entering the control room.

6. Take good care of the monitoring equipment, take the initiative to report any faults and contact the relevant departments to eliminate them, and do not operate them with faults. At the same time, we also conscientiously do a good job in communication and guarantee work.

7. Keep detailed shift handover records for problems that occur during the shift.

3. Customer Entrance

1. Customers are reminded to deposit their bags. Smoking, bare-backed persons, persons with pets and persons with improper clothing are prohibited from entering the store.

2. Pay more attention to the elderly and children to prevent them from falling when going up and down the escalator. Responsible for the placement and supply of shopping carts and baskets to ensure the needs of customers at all times.

3. Guide customers to the service desk to handle relevant matters.

4. If you have similar products, please keep them in the bag.

5. Use good service words: "Welcome to a supermarket, please, thank you", etc.

6. Actively cooperate with, inspect, supervise, and service center return procedures.

7. Observe those who enter the store and promptly notify the foreman (assistant) or above of any suspicious persons.

8. Prevent customers from entering or exiting in the opposite direction.

9. The local government and relevant fire protection and industrial and commercial departments will promptly notify the foreman and assistant when they arrive.

10. Strictly check the home appliance delivery products (and unbox them to check whether the products, models, prices, and computer receipts and delivery orders are consistent, and they can be released only after they are verified to be correct. At the same time, check in the computer receipt Please indicate on the ticket: the goods have been shipped, the time and name; and register the items when they are shipped out, and strictly implement the shipping procedures.)

11. Be prepared for emergencies.

4. Cashier positions

1. Supervise whether employees are shopping at the cashier.

2. Supervise and prevent customers and employees from taking unpaid merchandise out of the checkout counter, and report serious cases to the foreman or assistant for handling.

3. Supervise whether cashiers miss or fail to pay orders, and whether they collude with customers, employees, relatives and friends.

4. Supervise customers and employees to see whether they have changed packages, changed prices, or used counterfeit currency when paying.

5. Check and verify whether customers pay for the goods ordered for sale at each counter in the supermarket. Can be released only after the seal is verified to be correct. (Indicate "goods has been delivered" on the computer receipt, and sign your name and date.)

6. When group shopping is delivered, assign a dedicated person to check whether the computer receipt and the delivery order are consistent. , can be released only after the verification is correct. At the same time (indicate on the computer receipt and delivery note that the goods have been shipped or have not been shipped, the time and name).

7. Supervise the normal operation and maintenance of various facilities at the cash register.

8. Loss prevention personnel without shopping aisles should supervise and cooperate with all aspects of work such as returns and exchanges of goods in the service center.

9. Provide explanations to customers at the convenient entrance passage, prohibit customers from leaving here (limited to authorized personnel), and supervise the timely delivery of shopping carts and baskets to the second floor in the checkout area.

10. Supervise cashiers not to leave the machine without any reason, and also supervise the hygiene of shopping carts (baskets) at the checkout counter.

11. If an emergency occurs in the mall, quickly go to the designated location and be on standby.

5. Export of Tobacco and Wine Cabinets

1. Supervise and prohibit customers from taking out goods with them or without paying for them.

2. Supervise and verify whether the goods purchased by the customer match the computer receipt.

3. Allow customers to bring their purchased products into the store.

4. Customers (children) are prohibited from climbing on the leisure platform, and safety precautions must be taken.

5. Shopping carts and baskets are prohibited from leaving here.

6. When the anti-theft alarm occurs, follow the alarm procedure.

6. EAS main exit

1. Control the flow of people in this area, prevent blockage and chaos, and maintain smooth flow.

2. Check whether the goods carried by the customer match the date, quantity, product name, and price on the shopping receipt.

3. When an alarm occurs, the principle is: "Check the object first, then the person." And provide explanations to confirm that when the goods are carried out, hand them over to the loss prevention office and hand them over to the local police. Foreman on duty.

Alarm handling method:

First of all, you should politely stop the customer: "Hello, Mr. (Miss): Wait a moment. When you pass the alarm If an alarm occurs, the cashier may have forgotten to degauss some items for you. Let me check them for you, okay? "Check the items first. If an alarm occurs, notify the cashier foreman to handle it accordingly. If the item does not alarm, you should politely ask the customer to pass the alarm test and observe their expression. If it is confirmed that there are products from the mall on their body or in their handbags that they have not paid for, please bring them to the office for processing. (In principle: check things first, people later)

4. Responsible for

the management of surrounding health and safety, always be vigilant, and be prepared to deal with emergencies.

5. It is prohibited to enter from the opposite direction to prevent confusion.

6. Do a good job in verifying the billing and sales at supermarket counters.

7. Post in the receiving area

1. Responsible Registration, sorting, parking, etc. of supplier vehicles.

2. Actively cooperate with the receiving team to count the items entering the mall, and accept the goods according to the company's procedures, but cannot enter the authorized area.

3. Employees, customers and suppliers are prohibited from entering or leaving the receiving department (except for the receiving group and fresh food suppliers) but cannot leave this area.

4. Suppliers and employees are prohibited from smoking, eating, drinking, etc. in the receiving area.

5. Returned, exchanged, and damaged goods must be signed by the department supervisor and relevant personnel, and the return, exchange, and damage reporting procedures must be strictly implemented.

Procedure for return (exchange) of goods:

Verify whether the documents are consistent with the physical objects (including date, quantity, variety, price, etc.) whether the approving supervisor is consistent with the amount authority, and whether the relevant personnel have signed .

Loss reporting procedure:

Check whether the item has been reported as damaged (expired, deteriorated, unsaleable, etc.). If it has been reported as damaged, check whether the physical object matches the document. After checking that everything is correct, sign your name and date. Notify foreman, assistant or above in a timely manner if problems are discovered.

6. When large-ticket goods purchased by customers are sent out at the delivery office, the computer ticket and delivery order must be carefully checked, and the loss prevention officer must verify the registration. Only after the registration is correct can it be released, and shipments must be strictly implemented. program.

7. The elevator guard must guard the elevator workers, unload goods, enter and exit the receiving department according to the designated route, strictly implement the procedures for entering and exiting goods, and at the same time maintain the normal order of the elevator.

8. Supervise and inspect employees and cleaners to place garbage in the garbage room, and random placement is not allowed. At the same time, be careful about the garbage room and do not allow anyone to rummage through domestic garbage.

9. Manage the hygiene of the receiving area and do a good job of supervision.

10. Strictly implement various procedures and systems, such as night receiving procedures.

8. Night shift

1. Dozing off or sleeping during the shift is strictly prohibited.

2. Assist the nightclub duty manager and night shift staff in patrolling and cleaning up the mall after the business closes.

3. When clearing the site, check whether all doors, windows, lights, power supplies, gas, switches, machines, equipment, etc. are turned off, and whether there are any other fire safety hazards.

4. After the clearance is completed, the monitoring personnel on duty will be responsible for turning on the infrared alarm system of the mall and implementing defense (control) of the mall.

5. The person on duty (foreman) must inspect the mall every half an hour and deal with any abnormal situations in a timely manner.

6. If the infrared alarm center alarms during duty, the foreman will check and deal with the alarm area