4 articles on hotel staff training experience

1. Hotel employee training experience

After the hotel leadership’s multi-party operation, the hotel industry skills improvement training was carried out as scheduled from July 23 to 25. This training gave us a valuable learning opportunity to listen to the master's lectures without going out, and we benefited a lot. In the past, "three" hotels were already very good in everyone's mind. But with the development of society, people's lives have improved, and hotels have become more and more important. The requirements of the hotel are getting higher and higher. Our hotel must move towards the new goal of diamond-level hotel and green hotel. For this reason, we must be a good student and learn knowledge humbly to adapt to the development of the times.

Two senior hotel management masters, from a professional perspective, used real cases to tell me seriously but also with fun and humor, which made me understand "morality", "professionalism", "dedication" and "trustworthiness". The deeper meaning of "justice", "dedication" and "quality of conscience". It made me understand the higher requirements of diamond-level hotels. Even small flaws tell people the call of quality and the requirements of the profession. The details of the chef's pursuit of perfection and excellence, etc. are really well explained. , if you want to improve, you must have goals, standards and responsibility!

Green hotels make full use of resources, not only protecting the ecological environment but also benefiting customers' health. It is an inevitable trend in hotel development. In the past, people's needs were to eat well, as long as the food was good, and the environment was spacious and not crowded. However, now we not only need to eat well, but also eat healthy, taste good, and be green. In the past, hotels were said to be as warm as home, but now we want to be happier than going home, making guests more comfortable and satisfied.

I hope that diamond-level hotels will have diamond-hard products and services, so that people will love the hotel as much as they love diamonds. May our energy-saving work be better, and wish our Xuanyuan Century Hotel a better future.

2. Hotel employee training experience

In July 2021, everyone had just defeated the floods, and the new coronavirus quietly came again. Everyone had to stop what they were doing and join in epidemic prevention. Control your work.

After the outbreak of the new coronavirus, under the leadership of hotel leaders, we quickly implemented various prevention and control measures and promoted various epidemic prevention and control work in an orderly manner. The hotel leaders personally worked out the epidemic prevention and control plan, guided us in various protective work during the epidemic, supervised the implementation and inspected the deployed work.

The leaders of the catering department used the department’s WeChat group to carry out training on epidemic prevention and control policies and epidemic prevention and control knowledge for us. They carefully educated us to pay attention to personal hygiene, take daily protective measures, and always pay attention to us every day. movements and body temperature. At the same time, use this time to carry out online learning: hotel knowledge, corporate culture knowledge, work ethics and responsibilities, commonly used terminology, polite etiquette and behavioral norms, and fire protection knowledge. This knowledge can not only be used in work, but is also closely related to life. We have benefited a lot, not only improving our own business capabilities and standards, but also making preparations for the resumption of work and production.

3. Hotel employee training experience

First of all, I would like to thank the leaders of the group and the leadership of our store for giving me a good learning opportunity. On May 7, I participated in the Wanshi Jinghua (Victoria) Jing International) Hotel training.

During this period, although the study time was very short, I felt that I was indeed greatly inspired and benefited a lot. It not only broadened my horizons but also enhanced my confidence. The following is my experience and experience.

1. Creation of corporate environment

During the study period, the manager of the Human Resources Department of Wanshi Jinghua led us to visit the hotel’s presidential deluxe suite, business standard room, women’s room, etc. The hotel planning is unique , showing nobility and elegance. The 201 luxuriously decorated, spacious and comfortable guest rooms, tasteful interior layout, comprehensive guest room equipment and facilities, and humane caring services will create perfect effects for guests' stay.

The well-decorated, elegant and quiet executive floor provides the personalized services required by guests.

There are 17 luxurious and gorgeous Chinese VIP boxes and quiet style seating halls, elegant and fresh Western restaurants, vibrant and dynamic bars, majestic banquet halls and fully functional conference rooms, coupled with innovative food prepared by skillful hands. Coupled with professional and considerate services, it will surely provide guests with new fashionable dining enjoyment. The hotel has a dedicated gym, an all-weather indoor swimming pool and other colorful leisure and entertainment facilities, supplemented by meticulous professional services, which will surely bring a new experience to guests during their stay.

2. Corporate spiritual culture

Corporate spirit is the core and soul of corporate culture. When you come to Wanshi, you can shuttle in the elevator, restaurant aisle, and staff activity room... Satisfaction, service and smile, speed, and sincerity are their concepts. In particular, their staff restaurant has these two sentences: "Pay attention to details and improve service." . Strengthen consolidation and improve services." Wanshi's employees love the hotel and care for the guests, which embodies the hotel's purpose. Management pays attention to details, which embodies a unique business approach. Wanshi vividly embodies the spiritual culture of "I have what others don't have, I have excellence when others have it, I am special when people are excellent, and I change when people are unique".

3. Enterprise Management

Enterprise management must satisfy customers and achieve marketing goals. It cannot only consider certain factors and means in isolation, but must start from the needs of the target market and the characteristics of the marketing environment. Through exchanges and learning with colleagues, I have learned something:

1. Environmental creation requires continuous innovation in the consumer environment, and requires rigorous, meticulous, dedicated and professional concepts.

Just like Wanshi’s employee restaurant management, it is handled every day, cleaned every day, standardized every day, inspected every day, and improved every day. Each position has a responsible person to supervise and urge each other. This rigorous work style , enough to create a good consumption environment.

2. Market creation "As big as the heart is, so is the market." Turn the concept of cake into the concept of dough, proactively solicit opinions and needs from all aspects, and communicate with customers through discussions, listening to opinions, and communicating information. Connect with each other emotionally, use the words of customers to create free advertising for the hotel, and open up a broader customer market for the company.

IV. Improvement of corporate reputation

“Gold and silver awards are not as good as customers’ praise, and gold and silver cups are not as good as customers’ reputation.” The sign of a company’s success lies not only in its popularity, but also in its popularity. What matters more is how high the customer's reputation is for the hotel and the cultivation of customer corporate loyalty. At Wanshi, I have experienced that Wanshi employees have made considerable efforts to this end, and always keep showing their best products and services in front of customers, giving customers unexpected surprises and a feeling of great value for money.

4. Hotel employee training experience

The three-day induction training for new employees has been announced. Generally speaking, the entire training has basically introduced what should be said to the new employees. All staff. But from my personal perspective, there are some areas worth exploring and improving.

Through my personal observation, 90% of all new employees who participated in the training have never worked in the hotel industry, and their personal qualities in all aspects are not very high, and their educational levels vary. Not uniform, which may cause certain difficulties in the training of onboarding employees. First of all, if you don’t have any hotel work experience, you may lack the hotel’s customer service awareness. I personally feel that cultivating this kind of customer service awareness cannot be completed in one or two days. In addition to the constraints of relevant rules and regulations, the cultivation of this kind of awareness also requires the improvement of the hotel staff's own quality. If you want to reduce the cost of training hotel management employees, I personally think that the threshold for hotel employee recruitment should be appropriately raised. I firmly believe that in China's labor market, the supply of talents is still in a state of oversupply. Secondly, I personally think that training employees with low quality in all aspects seems to have lost the meaning of this work. Thirdly, I do not have any personal feelings. The reasons are as follows: the receptive ability of this group of personnel is too high. Poor, in the limited time, telling some more professional content may not be of much significance to them; for such low-quality personnel, maybe a different training method will be better.

Through these three days of training, I have supplemented some of the issues that I have missed since that day on the mountain. Of course, I believe that despite the training, there should be many things that are not covered in the training. You need to take the initiative to learn and improve in your future work.

The content of the three-day training seemed a bit boring and too formatted. There is a lack of culture. This may be because the hotel itself has only been open for a short time and lacks the accumulation of its own hotel culture. But I don’t agree with such an excuse, because even though we are in the hotel industry, we are part of Shougang Group. We have no culture, which does not mean that Shougang has no culture. From the establishment of Shougang to today, I think there should be a lot of culture and spirit worthy of us. Everyone in the lower-level units should learn.

A company or an enterprise must have its own corporate culture. The so-called corporate culture, or organizational culture, is an organization’s unique characteristics composed of its values, beliefs, rituals, symbols, ways of doing things, etc. cultural image. For employees, in layman's terms, it is a belief created by the company for employees. This belief can guide employees on how to work in a way that is beneficial to themselves and the company. When employees deeply understand the culture of their company, they will consciously fulfill their responsibilities. This systematizes the company's internal work processes, improves work efficiency, increases the company's benefits, and in turn improves employees' personal integrity. treatment, so that companies and individuals can embark on the road to prosperity together.

As a hotel’s new employee induction training, I personally believe that it should be carried out in full accordance with the process. It should be arranged before the new employee joins the job, and all preparations for induction training should be made before the induction training. work, giving new employees a good impression of being rigorous and serious about their work.

Secondly, work arrangements should be made in advance for newly hired employees who have already taken up the job. Trainees should not be absent or leave the induction training midway at will or due to any work reasons. Trainees should not be arranged to work night shifts during training. The first is to consider the health of the employees, and secondly to consider the effectiveness of the training. In addition, this is a concrete manifestation of people-oriented things. Only by sincerely considering employees can employees be willing to consider the company.

Finally, what I want to say is that hotel employee induction training should not be a formality. It should establish the prestige of the management for new employees from the beginning and fully reflect the company's emphasis on internal employees. . Only in this way can the internal staff allocation of the enterprise be gradually optimized and the development of the enterprise itself promoted.