Summary of Property Management Assistant's Work

Summary of property management assistant's work: the property manager of a training base knows that only strengthening study and continuous exploration is the last word for the healthy development of property management in the training base; Only by constantly summarizing, improving and eliminating dross can we be in an invincible position.

Of course, the property management of 20xx training base is inseparable from the strong support of leaders at all levels, the guidance of leaders of Yanji Property Management Co., Ltd., and the tolerance and understanding of base owners.

At the end of this year, the property management office of the training base will summarize the property management work in 20xx years and report to leaders at all levels and owners:

First, the Property Management Office carefully organizes the handover of pre-acceptance of completion, strictly regulates the management of secondary decoration, comprehensively trains employees to improve their service awareness, and makes efforts to dredge internal management processes.

(1) Do a good job in the handover of the pre-acceptance of completion to ensure the quality of the owner's completion acceptance. According to the deployment of the Municipal Vocational Training Center, the pre-acceptance work is under the unified leadership of the Vocational Training Center, with the participation of Yangpu District Human Resources and Social Security Bureau, and organized and implemented by Shanghai Hyundai Consulting Co., Ltd., among which Shanghai Seventh Construction Co., Ltd. provides all completed drawings and physical objects of the project construction; Shanghai Jianke Construction Supervision Consulting Co., Ltd. provides all engineering quality acceptance certificates; Shanghai No.1 Surveyor Office Co., Ltd. provides project evaluation advice; Shanghai Housing and Construction Institute Co., Ltd. provides engineering design data; Entrusted by the vocational training center, our office handed over all the completed drawings and objects of the project construction, and carried out handover inspection on the quality and functional integrity of the project construction. Since September of 17, our office has dispatched a number of senior engineering and technical forces, with * * 108 people (times) and10 batches (items) for pre-acceptance according to six major building units (mainly civil works) and each building unit according to systematic construction engineering division (mainly installation); In strict accordance with the requirements of pre-acceptance handover preparation, check the pre-acceptance conditions, materials to be inspected and technical materials one by one; In strict accordance with the completion acceptance specifications and standards, put forward rectification measures and reinspection arrangements for the problems found in the pre-acceptance handover, and urge the general contractor to handle and solve them in time. Up to now, * * * has put forward more than 300 rectification opinions to the construction general contractor, urging the construction general contractor to complete 200 projects that need rectification, and the pre-acceptance handover of completion is proceeding in an orderly manner.

(two) the establishment of secondary decoration management system, to ensure that the secondary decoration is standardized and orderly. Secondary decoration is one of the important contents of property management. Looking at all kinds of properties, there are many problems, such as water leakage in upper and lower units, damage to fa? ade, damage to building structure, and changes in housing functions. It is because the construction of the secondary decoration project in the early stage did not follow the system, which caused the difficulties and dilemmas of property management in the later stage. To this end, the property management office of the training base has focused on the following aspects in the management of secondary decoration:

First, strictly examine and approve the application for secondary decoration, establish a perfect secondary decoration management file, submit drawings and materials as required for all secondary decoration applications, provide regional fire protection approval documents, strictly examine the facade and indoor structure in the decoration application, and give approval opinions and suggestions; Second, strictly grasp the key work of the secondary decoration, and give clear guidance on the "fire control acceptance", "waterproofing of key parts", "direction of water and electricity pipelines" and "installation of self-use facilities and equipment" of the secondary decoration in the unit area, so that the owner and the secondary decoration unit can understand the management regulations and requirements in advance and prepare for the later management work; The third is to establish a check-in system for secondary decoration, arrange all departments to carry out inspection work on the area of secondary decoration units according to regulations, and carry out inspection and supervision on key contents such as fire management, illegal decoration and waterproof engineering according to division of labor, so as to eliminate the phenomenon of illegal decoration in the bud; Fourth, organize the owners and construction units of secondary decoration to hold regular special meetings on secondary decoration, limit the rectification of violations that do not meet the requirements of management regulations at the meeting, and carry out re-inspection as planned, which has been affirmed by most owners; Fifth, according to the arrangement of secondary decoration work, the management office set up the post of secondary decoration specialist, formulated the special responsibility system for decoration inspection, and entrusted the decoration specialist to coordinate the implementation of various departments. After relevant training and various preparations, good results have been achieved.

(3) Earnestly do a good job in employee training, and comprehensively improve the service awareness of employees. Robert owen once said that spending money to improve the quality of workers is the best investment in enterprises. Because staff training is the need of property management enterprises to participate in market competition; It is a method for managers of property management enterprises to motivate employees; It is the foundation of the modernization of property management enterprises. Therefore, the property management office of the training base has included the staff training plan in the central work agenda of the management office, and has persistently regarded it as a long-term and effective task. The management office formulates training plans, studies training methods, determines training content and classification according to the actual situation of the company, conducts a comprehensive quality survey of all employees, accurately grasps the weak links of employees' current quality, purposefully chooses classification methods, and strengthens and orderly carries out special quality education for all kinds of employees besides routine training. The project manager of the Property Management Office is the first person in charge of employee training, responsible for the organization and implementation of employee training, the supervision and management of training, and the evaluation of training effect.

Up to now, the Property Management Office has revised 24 sets of training materials, with 88 hours of training, 240 hours of retraining by departments, and the employee training rate is 100%, the qualified rate of training is 95%, and the elimination rate is 5%. Through the implementation of a series of training systems, the quality of all employees has been steadily improved, the sense of service has been obviously enhanced, and the satisfaction of owners has been gradually improved.

(four) efforts to clarify the internal management process of the management office, enhance the team awareness of various departments, and improve cohesion.

The second is the four-dimensional integration and cooperation of the subordinate departments of the management office, closely surrounding the new deployment of the management office.

(1) customer service

Customer service is not only the pioneer and banner in property management, but also the central station and liaison office of the owner and property management service contract. It carries the important mission of communication, coordination, feedback, implementation, monitoring, reporting, processing, disposal and statistics. Its arduous task, great responsibility and high requirements are the first facade content of the property management office. The overall quality of customer service personnel determines the management level of a property management team, and it is also the reflection and embodiment of property personnel. 20 10 property management department aims to set up a high-end customer service team that meets the requirements of modern property management in the training base.

1) Complaints and suggestions. This year, the customer service department * * * received effective complaints from the owners of the training base 1 1, of which 80% were complaints that the second decoration unit violated regulations and affected the owners' office, including construction noise and smell of construction paint. Another 20% are complaints about daily services and the operation of facilities and equipment. In response to these complaints, the relevant departments immediately coordinated rectification, summed up experiences and lessons in time, and informed the owners of the rectification and treatment results through on-site return visits. While doing a good job of explanation, they further listened to the opinions of the owners and got their understanding.

2) Maintenance report. The customer service department receives ***000 cases of all kinds of maintenance throughout the year, including 000 cases of physical maintenance found by the daily inspection of the management office and 000 cases of maintenance by the owner. According to the actual situation, the customer service department will follow up the contents and problems of the training base in time and establish relevant files in time. There are no effective complaints caused by maintenance.

3) Receiving, sending and archiving management of documents. Most of the owners of the training base are municipal platform institutions, and there are many secondary decoration units, which are closely related to the management office in both directions. Therefore, the work of sending and receiving documents is more frequent, and the customer service department can operate as required. File management is also one of the daily work of the Property Management Office, including the engineering legacy files in the property preparation stage, the drawings in the pre-acceptance stage, the physical self-inspection in the pre-acceptance stage, the audit data of the secondary decoration unit, the management data in the decoration stage, and the quality management data of the Property Management Office. , the customer service specialist can classify and file.

4) Customer service personnel training. The customer service department carefully studies the quality manual, procedure documents and reception etiquette formulated by the management office, and reflects the work records in the form of service quality checklist in daily work, improving the service process and making the department's work more standardized. Strengthen the training of employees' job skills and professional ethics, create conditions to provide employees with opportunities to learn professional skills, strengthen communication with various departments, and enable customer service personnel to enhance their professional knowledge, understand the work dynamics, and correctly handle various contradictions and problems.

5) Meeting and reception. The training base has frequent large-scale meetings and large-scale visits, high-level meetings and visits, strict meeting guarantee and many tasks assigned at the venue. According to statistics, 20 10 * * * reception departments and city leaders met and visited for 000 times; Received 000 visitors from other provinces and cities; Receive 000 expert delegations; Receive 000 visiting groups (including schools); Assist the large-scale job fair to arrange the venue and provide three venue etiquette; 000 regular conference services.

Summary of Property Management Assistant's Work II Year-end Summary of Property Assistant The next half year is a crucial half year in my career, and it is also a half year of hard study and development. Under the careful guidance of department leaders, the administrative personnel center has done a good job in supporting various services from three aspects around the company's mainstream business. Details are as follows:

(A) human resources work

1. Follow-up evaluation of new employees and probationary employees. This year, 72 people were recruited for each position, including regional manager, quality control manager, bank accountant, Meite financing director, buyer, administrative director, human resources director, pcb layout personnel and production technician. Especially after entering 10, the production tasks suddenly increased, and the demand for technicians increased sharply to more than 30 people. We thought of many ways and adopted many means, and added 32 people in time to ensure the smooth completion of the production task.

In addition, we used various ways to track new employees and fired some unqualified employees in time. Under the guidance of the idea of "shortage before abuse", it not only meets the company's demand for all kinds of talents, but also reduces the company's cost as much as possible.

2. evaluation. In April this year, 52 workshop employees and 2 service maintenance personnel were evaluated at the post level. Through the examination, it is obvious that the operating skills of employees have been greatly improved, which not only mobilizes the enthusiasm of employees, but also improves the quality and efficiency of work.

In addition, in order to stabilize and retain key employees, we have formulated the qualification certification scheme for testing personnel, organized and implemented the qualification certification for large-caliber water meters, ordinary water meters, gas meters and heat meters, and provided technical subsidies to qualified personnel.

In April this year, a general survey was conducted on 74 positions in various departments. Due to the changes in marketing mode and personnel work, we conducted a general survey of the existing positions, staffing and responsibilities of various departments, improved the job description, and provided reference for employee recruitment and training.

4. Investigate and analyze the salary of each position. We conducted salary surveys in various ways, such as ChinaHR.com, inquired about local wage guidance prices, sent questionnaires, learned about salaries in related industries, inquired about salaries in the same industry in different regions, and converted gdp into local salaries, thus forming a survey report. By understanding the market salary level, it provides reference for the company's salary adjustment.

In addition, the labor cost accounts for more than 15% of the total cost through financial statistics, far exceeding 7.4% of the manufacturing labor cost in the guide price of Jinan in XX. The data shows that the labor cost of our company is too high, and the phenomenon of overstaffing is more serious under the premise that the current wage level is far below the market level. Therefore, in order to carry out the salary reform, we must first sort out the existing posts in various departments, cut unnecessary posts, truly realize the reduction of staff and increase efficiency, and optimize the allocation. While giving suggestions to the company leaders, the positions of various departments were analyzed, and the "Suggestions on Post Setting of Various Departments" was formed, which provided the decision-making basis for the leaders.

5. Formulate various plans for the reform of the salary system. Such as technical center, administrative management, manufacturing branch, service department, etc. In order to avoid inertia thinking, I fully mobilized the enthusiasm of all departments, discussed and discussed the salary system suitable for their respective departments, and finally decided.

6. Do a good job in the statistics, examination and approval, social security declaration and distribution of employees' wages, and handle various procedures such as employees' entry, resignation, transfer, file management and settlement. Think about what employees think, worry about their urgency, do a good job in service guarantee, relieve their worries and let them work with peace of mind.

7. Training. This year, 16 large-scale training was held, including innovation forum, quality awareness, service awareness and other ideological training. Professional knowledge and skills training such as reflow soldering, heat meter, ladder charging water meter, channel construction and other marketing ideas and skills training; Financial process, financial knowledge training and so on.

The biggest feature of this year's training is to break the single passive teaching mode in previous years and adopt interactive discussion mode, so that every employee can actively participate; We adopted the concept of "taking from the people and using it for the people", citing practical cases around employees and so on. For example, the quality cost and quality awareness training of manufacturing branches; Service awareness, service skills training and so on.

In order to avoid the training becoming a mere formality and ensure the training effect, in the series of CD-ROM training for the marketing department, sales department and service department, we invited the participating departments to express their opinions and discuss them after the CD-ROM was played, so that everyone could talk about their own gains and so on.

In short, we actively use our brains to effectively innovate the ways and means of training and assessment. Facts have proved that this method is effective, because after the evaluation of the training effect, the evaluation of employees is very high.

(2) Administration.

The focus of this year's office work is to change thinking, while providing good services to all departments, to change the original thinking and working methods, to innovate the existing work, not to rely on the original suppliers and service providers, to introduce simulated bidding to purchase large office supplies, and all work is based on cost control.

In addition, in the work, we must first understand what the purpose is, and don't do it for the sake of doing it. For example, the management of office equipment, real registration of goods, tracking of equipment circulation and timely registration of accounts.

1, office expenses control. Under the same effect, the price of business cards is reduced from 15 yuan/box to 12 yuan/box. Mr. Geng suggested that business cards with this effect can be dispensed with, so that the price can at least be lowered by 2 yuan/box; Through 200 yuan's research, this year's Disabled Persons' Federation security fund can be exempted, saving the company more than 20 thousand yuan; Through a series of fighting spirit and brave work, the company saved more than 3000 yuan in property management fees; Through negotiation, I bought a set of office furniture for the company for only 2800 yuan; When the telephone bill exceeded 6,000 yuan in September, it was reduced to 4,000 yuan in 10 through some measures. The union fee is less than 2040 yuan a quarter, the staff reduce the application materials, and try not to subscribe to the magazines they need. And when booking air tickets, it saved the company more than 80 yuan in airport construction fees and insurance premiums; When repairing the printer, in order to avoid the monopoly of the original one, we chose another one through various investigations, which saved the company more than 800 yuan in the maintenance process and broke the fear of replacing other service providers in order to ensure normal use. Some time ago, the printer sometimes went wrong. We are just doing experiments to verify whether what the original service provider said is true or not and whether it needs to be completely replaced. Although it sometimes delays everyone's use, it is a qualitative leap in cost control for the company, and for me, under such great pressure and risk, I really need courage to change.

Property management assistant work summary 3 "There is no end, only a starting point; "Hand in hand, March towards tomorrow" is the feeling of all the members of the property department of our new office building in Wuhan for starting a brand-new property management work for more than a year.

This year 10 coincides with the spring season. With the official relocation of Wuhan Company and the fourth company of China Railway Seventh Bureau Group, the property office of the new office building was established under the unified arrangement of the company leaders of the real estate property management center. The new office building of the company is located in Maodian West Road, Donghu High-tech Development Zone. The spacious and bright company building has eight floors, and the overall decoration is simple and modern, without losing the solemn style. Looking from the inside out, the building is surrounded by green belts, parking lots, all kinds of brand-new public facilities and office equipment. Such an excellent new working environment means that our work tasks will be more detailed and complicated.

Under the guidance of the director, Bai, who is in charge of canteen management and building power maintenance, and I, who is in charge of security and cleaning management, have their own duties and earnestly completed their respective post tasks. Work together to help maintain the property management of the company's office building.

Everyone says, "Food is the most important thing for the people". In enterprises and institutions, the importance of staff canteen bears the brunt. But as we all know, it is not easy to make a good canteen. Because employees' satisfaction with dining in the canteen and their evaluation of the canteen may directly reflect and affect the level of property management, since the establishment of the company's new office building, the company leaders, the director of the property management office and we have all racked our brains and made great efforts for the word "food".

There is an old saying: "radish and cabbage, each has his own love"! As we all know, in the staff canteen, the variety of food served every day is limited, and each employee's tastes and preferences are different. The probability that every employee is satisfied with this is almost zero. I remember when the staff canteen in the office building first started to operate, because the property management company was not familiar with the dining habits and taste requirements of the employees, the employees of the company were very dissatisfied with the dining in the staff canteen. Director nine and Wang, who is in charge of the canteen, see in their eyes and are anxious in their hearts. When some negative words criticizing property management keep reaching our ears, we feel really uncomfortable and wronged. After learning this situation, the superior leaders of the property management office arrived in time to calmly comfort everyone, and called everyone to discuss the problems existing in the dining hall staff and improve the dining plan. Slowly, after assisting the property management company to explore for a period of time, we gradually adjusted and improved, and the satisfaction of employees' meals also improved a lot. I think today's canteen can satisfy and affirm the vast majority of employees, which should benefit from our property department's "three guarantees" for the canteen. These three guarantees are actually "three guarantees":

The first is to ensure cleanliness and hygiene.

Dining in workers' units involves a wide range and a large amount. Now, news and newspapers often report that workers' canteens have become one of the frequent places of food poisoning. This negative factor has also led many employees to doubt the cleanliness of the food and dishes in the staff canteen. In view of this, our property management department constantly organizes everyone to study, emphasizes the importance of food safety and hygiene in canteens, and increases the publicity of food safety knowledge for canteen managers and employees. At the same time, Wang Weihong, who is in charge of canteen management, randomly checks cooking oil, rice flour, semi-finished dried vegetables and various seasonings. And if unqualified products are found, destroy them all to prevent the occurrence of secondary phenomena. It is this supervisory role that urges the canteen staff of Xiaohe Property Unit to earnestly implement various food safety management measures, effectively preventing and controlling the occurrence of food poisoning accidents. It also makes employees really feel at ease and happy.

The second is to ensure economic benefits.

Some people always think that the food in the staff canteen is cheap, but the quality is often unsatisfactory. But in the staff canteen of our company's new building, employees can be guaranteed to enjoy the most economical working meal. Wang Weihong, an experienced canteen management expert, has spent a lot of time on the collocation of dishes in the past few months of practical exploration. With her efforts and careful adjustment, she not only improved the quality of food, but also paid attention to renovation and constantly changed the taste. And keep the price at the bottom line of cost.

The third is to ensure healthy nutrition.

Now people's lives are getting better and better, but their health is getting worse and worse. Long-term lack of exercise and various environmental pollution are one of the factors leading to physical diseases, but the most important thing is food. As the saying goes, "illness comes from the mouth." Anyone who has met Bai Min, the director of our property department, knows that she is well dressed and elegant, and she is different from others. With fair skin and healthy figure, she looks younger than her peers. Moreover, she has always stressed that paying attention to diet and nutrition can show her healthy image. So please have a look at our canteen. There are coarse grains such as corn and sweet potato for breakfast. There are eggs, yogurt and other protein; There are also various cakes to provide heat. At noon, there are not only a small amount of fine chicken, duck and fish, but also various edible beans, fungi, fresh vegetables, seasonal fruits and cold dishes, which can ensure that the recipes are not repeated every day. In fact, at present, Chinese food with a meal of six yuan, ask yourself: where can we not only eat well, but also provide healthy nutrition and ensure our health like our staff canteen? ! Having said that, if you don't believe me, come to our company's staff restaurant and try it yourself!

Although it is particularly important to attach importance to the management of the canteen and establish and maintain the overall image of the company's office building, the safety and sales management of the building cannot be relaxed. Director Bai put me in charge of this management work. It seems easy, but it's not that simple to manage. I have never been exposed to the work of property management. At first, I was really at a loss. What about the management of safety and sales? Where should we start? Director Bai seems to see my doubts. She smiled and said, "Look, I'm here to take charge of the management of the company. The first time to drive a duck to the shelves! It doesn't matter, Dong Qin. We all came here to cross the river by feeling the stones. We all learned from each other and our work experience gradually came out. If there is anything, reflect it in time and deal with it in time. As long as we are United, there is no problem that cannot be solved! ? "

One year passed, and we discussed the methods of learning property management with the staff of Zhu Xiao Property in the office building of the company. As property managers, we not only attach importance to the change of concept, but also have clear arrangements in organizational links, and arrange the security and cleaning work step by step, focusing on the following aspects:

1. Responsibility management of security personnel in the company's main office buildings.

Security is the security of the whole office building, and its task is to ensure the safety of materials, equipment and personal life and property of the whole building. Will strictly implement the 24-hour rotation duty system to people. No matter in the concierge, or from inside to outside the building, from the rooftop to the underground, we must ensure that there are security guards on duty. Ensure that the intact rate of the building is over 98%: put an end to provocative and troublesome behaviors around the company, as well as irregular behaviors such as posting, building, pulling wires and littering; At the same time, security personnel are also responsible for ensuring that the floodlights and public lighting systems in the building are trouble-free during orderly working hours.

2. The image code of conduct for equipment managers.

Establish equipment identification system and improve mechanical and electrical equipment files. All equipment is free of oil pollution, rust and fault, and all equipment has a responsible person. The plumber made detailed records in his daily work. Timely report the waterway and circuit faults that appear at any time, and take corresponding treatment measures.

3. Highlight key points and beautify environmental management.

The requirements for cleaning work are more detailed. The cleaners in clothes are purely manual workers. They are really hard, their work is not supervised and quantified, and their dedication depends on their own consciousness. Their duties include ensuring the cleanliness of corridors, stairs, handrails, boiling water rooms and public toilets every day; Unified classification in management, clear its working hours and tasks. Ensure that the leadership office and conference room on each floor are cleaned before working hours every day; Scrubbing the window glass layer by layer from the first floor to the eighth floor, cleaning elevators, trailer lanes, wiping railings and taking out garbage, so that every employee can feel the fresh and clean working and living environment.

The responsibility for greening around the company building lies with people.

Pay attention to keep the three-dimensional green belt and potted plants fresh and water supply in the building, so that the greening of the building itself and the greening of the square can be integrated to form a garden-like office environment of the company; Secondly, on the basis of comprehensive environmental image, strengthen the publicity of environmental awareness and self-discipline awareness of office building employees. Third, urge the floor cleaners to strictly control their floors, save water and electricity, and use air conditioning and lighting in public areas. In particular, it is necessary to clean the building without blind spots and dead corners, ensure that public toilets are clean and spacious, implement garbage sorting, and strengthen environmental protection measures for sewage systems.

With these management experience methods and safeguard measures, through study and practice, our property management work has gradually stabilized and matured a lot, but this is only the beginning of a good running track, and suddenly I remembered the advertising word: "There is no best, only better!" "Yes, isn't that our requirement for property management? Not only that, I would like to add: there is no end, only a starting point! Because of tomorrow's road, we will continue to go hand in hand!

I recommend it carefully.