What does the service specialist of an insurance company do?

It is a kind of appellation of salesman, which is used to handle some subsequent underwriting procedures for customers, such as renewal of payment and claim settlement, etc. However, all insurance companies are generally served directly by the business personnel of the policy. Unless there is a salesman who has left the company, there will be a special renewal personnel to take over and serve customers. It seems that the topic you wrote should not be renewal personnel.

A big-name salesman has a lot of lists of his own. If he is too busy by himself, he will hire someone to help him serve his customers, but he does not belong to the back office staff of the insurance company.

Extended information:

Administrative Measures for Service Evaluation of Insurance Companies (for Trial Implementation)

Article 1 These Measures are formulated for the purpose of scientifically evaluating the service quality of insurance companies, promoting insurance companies to improve their services, enhancing the social reputation of the insurance industry, enhancing the confidence of insurance consumers and promoting the sustained and healthy development of the insurance industry.

Article 2 Service evaluation shall follow the following principles:

(1) Consumer orientation. Service evaluation takes consumer experience and feelings as the core, and guides insurance companies to establish the business philosophy of customer first.

(2) full process coverage. Service evaluation covers all aspects of insurance services, and evaluates the service level of insurance companies from all directions and angles.

(3) objective and fair. Service evaluation strives for scientific and standardized process and objective and fair results.

(4) continuous improvement. Adapt to the changing situation and gradually improve the evaluation system. At the same time, it will play a guiding role in service evaluation and guide insurance companies to continuously improve their service levels.

article 3 an insurance company service evaluation Committee (hereinafter referred to as the "jury") is established. The jury shall be headed by the leaders of the CIRC in charge of consumer rights protection.

members include: relevant departments of the CIRC and some insurance regulatory bureaus, China Consumers Association, insurance association of china, China Insurance Information Technology Management Co., Ltd. (hereinafter referred to as "China Baoxin"), China Insurance Newspaper Co., Ltd., relevant experts and scholars, journalists and insurance consumer representatives.

Baidu Encyclopedia-Administrative Measures for Service Evaluation of Insurance Companies (Trial)