China Mobile Summer Social Practice Report, Urgent

2010 Summer Social Practice Report (2010-09-12 15:46:03) Reprinted

Tag: Technology Salesperson China Mobile Social Practice Mobile Company Campus Category: Be a Qualified College students

Be honest and healthy, and strive for perfection

——Mobile company summer practice report

Chen Hongtao, School of Information Engineering and Automation

As As a college student studying communications engineering, I cannot deny that it is our dream to pursue entry into large companies such as Huawei, ZTE, China Mobile, and Telecom. The charm of mobile attracted me deeply, so after going through all the hard work and interviews, I got the opportunity to enter the mobile internship. I was really ecstatic and I threw myself into the internship with the greatest enthusiasm. Starting from the simplest, I answer calls for help from customers, help customers solve problems they encounter, and help customers who come to their homes handle related services, such as paying phone bills, changing packages, handling value-added services... That's it, my happy job Then it started. ——Abstract

“Being virtuous and healthy, striving for perfection” is the core value of the mobile company’s corporate culture. "Righteous morality, good health and good health" is a humanistic spirit that has been passed down for thousands of years on the land of China. It is a moral sentiment with "responsibility" as its core essence. "Ethical ethics, welfare and well-being" is China Mobile's code of conduct and responsibility. Employees of China Mobile must take "responsibility" as the foundation for their livelihood. China Mobile advocates a conscious awareness of responsibility throughout the group and encourages conscious behavior to take responsibility. This is a basic requirement for employees. A person must dare to take responsibility, and a company must also dare to take social responsibilities, care about society and people's livelihood, pay attention to people's well-being, be an excellent company, and repay the society through its own practical actions. Only such enterprises can gain recognition and support from the people and stand out in the fierce competition. China Mobile is such a people's enterprise. It pays attention to and strives to meet the reasonable aspirations and practical needs of people and society, gives full play to its corporate advantages, and demonstrates the richer and more convenient high-quality life that communications bring to mankind. "Achieving perfection" is a state, a state of continuous improvement and continuous transcendence. China Mobile's process of "reaching perfection" is a continuous improvement process of continuous progress, exploration, innovation, and self-transcendence. It will eventually lead China Mobile to become a benchmark for other companies to learn and catch up with. China Mobile's corporate culture of "responsibility" and "excellence" has enabled it to continue to grow in competition. Now China Mobile is the largest mobile communications operator in the world. It is this charm that deeply attracted me and made me join China Mobile. The desire is getting stronger and stronger.

I used to be envious when I watched the staff working in the mobile service hall. The environment was very good and they were working indoors. I felt very relaxed. It was not just answering the phone and helping customers pay their phone bills, but it really started. It was only when I was working that I realized that work was actually very hard and annoying. Although I just make and answer calls, I talk to so many people every day, and I say almost the same words, and then keep almost the same actions, sitting in front of the computer and speaking into the microphone. . I used to think that it was just a phone call, nothing special, everyone should be pretty much the same, just answer customers’ questions in a friendly manner. But who knows, the forest is so big that there are all kinds of birds. Some customers ask some very mean questions, and some have extremely bad attitudes and curse at every turn. Sometimes it really makes you angry, but you still patiently help him solve the problem. When facing the microphone, you cannot see the other person's expression. You can only guess his attitude and figure out his thoughts in order to satisfy him.

Normally, whether at home or at school, you can say whatever you want without fear of others being angry, but this time it won’t work. You have to speak in a low voice and apologize for your laughter, no matter how angry you are. We can only keep it in our hearts, feeling helpless... We have no choice, our customers are our Gods, and we have to serve them. However, it is still very happy to meet some customers who are good at listening. It is easy for both parties to communicate and problems can be solved in pleasant chats.

Haha... I still clearly remember that when I called 10086 in the past, after the problem was solved, 10086 would send a text message asking for satisfaction. I was always satisfied, not very satisfied. Now I know the difficulty, so I will give more "very satisfied" reviews in the future. Because I have deeply realized the hard work of this job. In fact, many times, we do not experience certain things personally, so we are much less considerate of other people's feelings. Take a simple flyer as an example. Before I experienced it myself, when the person handing out the flyer sent it to me, I would sometimes choose not to pick it up, or after picking it up, I would still put it in the nearest trash can. . In fact, people who distribute leaflets are most afraid of encountering this kind of situation, but in the real world, they have to face it. After I personally distributed leaflets, I realized that what I did was very stupid. Therefore, when facing people who distribute leaflets, we should say "thank you" after receiving them.

In just one month, I learned a lot. I learned to call you "you" when making phone calls, and I also added at the end that I wish you "success in your work and a happy life!" I used to call you by myself. At 10086, they would also say the same thing, always thinking that it was just a need for work, but after doing it myself, I slowly realized that it was actually from the bottom of their hearts, hoping that our customers would have a smooth work and a happy life. Of course, I would be really happy if I could hear a "thank you" from my customers. I didn't feel very happy in the past day. In fact, the joy in my heart is actually very simple, and it only comes from a word or a friendly tone from the customer opposite. Haha...

"Hardship makes you understand life, practice makes you talented." Through my active participation in a variety of social practice activities, I gradually learned about society, broadened my horizons, increased my talents, and recognized my position in social practice activities, discovered my own shortcomings, and was able to improve my own value. Objective evaluation. This virtually gave me a correct positioning of myself and enhanced my confidence and perseverance in studying hard.

"What you see on paper will eventually make you realize it is shallow, but you will definitely know that this matter must be carried out." Social practice enables me to find the best combination of theory and practice. Especially our students, who only pay attention to theoretical learning and ignore the practical aspects, often do not perform very well in actual jobs. The professional theoretical knowledge learned through practice is consolidated and improved. It is to closely combine your own professional characteristics and test your knowledge and level in practice. Through practice, the original theoretical vagueness and lack of impression have been consolidated, and the original theoretical deficiencies have been compensated in the practical link, deepening the understanding and digestion of the basic principles. Indeed, nowadays we have high ambitions and low ambitions, and despise everything. Even seemingly simple things may not be able to be done well by ourselves. Therefore, as a college student, we should study with humility, think actively, practice hands-on, achieve ourselves in the perfect combination of theory and practice, establish our own theory, and improve it.

University is a small society, and entering a university is equivalent to entering half of society. We are no longer flowers in the ivory tower that cannot be affected by wind and rain. Through the tempering of social practice, I deeply understand that social practice is a fortune. Society is a comprehensive university that can better train people. Only by correctly guiding myself to go deep into the society, understand the society, serve the society, and devote myself to social practice can I discover my own shortcomings and prepare myself for the future when I step out of school and into the world. The society creates good conditions; only then can I use what I learn, become talents in practice, grow in service, and effectively serve the society, reflecting the self-worth of contemporary college students. In the future work, we will continue to expand the scope of social practice activities based on the experience of past social practice activities, tap the potential of practical activities to cultivate talents, and adhere to the combination of social practice and professional characteristics. Only in this way can we highlight our own value in the fierce competition. .

The internship this summer depends on the recommendation of study and the understanding and support of the mobile company. I sincerely thank the school for the recommendation, the mobile company for the understanding and support, and my colleagues who patiently taught me at work. I wish you all the best.