Work summary of spare parts week: 5 articles

Spare Parts Week Work Summary 1

Spring blossoms and autumn fruits, summer goes and winter comes. Under the correct leadership of superior leaders, in accordance with the overall deployment and work requirements formulated at the beginning of the year, I take the service concept of "customer first" as the main line, adhere to high standards and strict requirements, treat customers sincerely when facing customers directly and providing services to customers, be warm and thoughtful, be polite, standardize operations, be fast and efficient, and faithfully perform my duties; Looking back and looking forward to the future. Whether I am engaged in front desk, administration or sales, I have learned to treat my work with a pragmatic attitude, treat ordinary jobs with an open-minded and tolerant attitude, and appreciate the charm of service and the true connotation of "customer-centered" in the day-to-day welcome and delivery.

first, lay a solid foundation for work

as a salesperson, I can try my best to play my life purpose of "management is service, innovation is transcendence, and work is dedication", and earnestly perform my duties in my post with a positive and sunny attitude, making due contributions to the development of our X car.

(1) Keep learning and enhance your sense of responsibility. After work, I seriously studied the knowledge about automobile sales. Through study, I deeply realized that there is no trivial matter in work, and I understand that any detail may affect the quality and effect of work.

(2) pay attention to the trends and grasp the industry information. With the increasingly severe market competition between automobile industries, I know that information is benefit. Therefore, I pay close attention to the dynamic information of the industry, and institutionalize, standardize and regularize the market research and information collection, analysis and collation. Through market research, business negotiation and other ways and means to establish a stable and reliable information channel.

(3) adjust the strategy to adapt to the changing market sales model. The lifeblood of sales lies in the market, and the lifeblood of the market is change. At work, grasping the lifeblood of the market is to have strategies and measures to deal with market changes. With the support and help of my superiors and colleagues, I can adjust my sales strategy according to market changes in a timely manner, and treat each case individually. As long as it is beneficial to our interests, regardless of size, I will resolutely operate and try my best to turn it into an effective order.

Second, I love my job and pay attention to the overall situation

As an automobile salesman, I deeply understand the truth of "customer first", especially for the customers we face, a standardized and meticulous attitude can not only promote customer consumption, but also effectively enhance our brand. I always strictly demand myself in my work, standardize every detail, and use care, patience and heart to achieve "diligent legs, diligent hands and diligent mouths".

Third, pay close attention to service and enhance image

Details determine success or failure. Therefore, I pay attention to service attitude, service skills and service level, fully develop the professionalism of quality service, and use professional courtesy language and service attitude to mobilize and arouse customers' desire to buy. There is a saying: "Service comes from sincerity". Only by doing this can we achieve the goal of "winning customers' feelings with my sincere heart". I use sincerity to win more space and business opportunities, and through this series of standardized and unified services, our image has been enhanced.

four, pragmatic and enterprising, unity and cooperation

Diligence and dedication are the minimum requirements for a staff member. At work, I treat all tasks with a correct attitude. At the same time, I have always attached great importance to the relationship with my colleagues, and I am good at mobilizing and exerting everyone's enthusiasm and innovation, and strive to create a harmonious and efficient working environment. Because I believe that "unity is strength". Only by uniting can we gather together, integrate our strength and do a good job.

Heaven is healthy, and a gentleman strives for self-improvement; As the Earth’s capacity is to hold, so must a gentleman constantly cultivate virtue in himself to shoulder the world. I understand that this is the principle and true meaning of doing things for people. No matter how far you think, you can go as far as you can. No matter how good you plan, you must pay attention to your actions. Form can't represent the essence. It's better to say than to do it. In the future, I will continue to strengthen my study, master the necessary knowledge and skills to do a good job in automobile sales, work hard with a pragmatic work style and innovative and developed work ideas, and raise all the work to a new level and make my due contribution to the development of X automobile.

Summary of Spare Parts Week 2

In 2 years, under the correct leadership of the Party Committee and President's Office of the superior bank and sub-branch, the business department took rallying people's hearts as the driving force, innovative service as the starting point, bold management and pragmatism. Successfully completed the tasks assigned by the sub-branch, with corporate deposits of RMB _ _ million, a net increase of RMB _ _ million compared with the beginning of the year, daily average deposits of RMB _ _ million and savings deposits of RMB _ _ million. The work in the past year is summarized as follows:

1. Cohesing people's hearts and casting a high-quality team

Thought is the guide to action. Nothing can be achieved if people are distracted. A group of people in the director's office of the sales department are deeply aware of this, so we will put cohesion in a prominent position.

1. Take the lead in setting an example, correct yourself first. A group of people in the director's office set an example, strengthen learning, be a typical advocate, organizer and practitioner of learning. Be a teacher by example, be honest and upright, cultivate morality by thrift, and influence every employee with their own quality. Always adhere to the principle of fairness and justice in the work, do not engage in personal relations, do not pull gangs, and achieve a bowl of water. Encourage employees to give more opinions and adopt them as long as they are reasonable. Fully mobilize the enthusiasm of employees to participate. On the sensitive issue of performance distribution, openness should be implemented to enhance transparency. Make sure that every employee sees peace of mind and feels comfortable.

2. Give full play to party member's exemplary leading role. The sales department has _ _ employees, including _ _ from party member. Party member's role among the masses is particularly important in the sales department. The Party branch of the business department analyzes the objectives and tasks assigned by the sub-branch, unifies the understanding and ensures that every party member is a benchmark, and gives full play to the role of the grass-roots Party branch as a fighting fortress. Under the exemplary role of party member, actively cultivate reserve forces and attract outstanding employees to move closer to the organization.

second, to create excellence in service and win thousands of miles through operation

Service innovation is the eternal theme of banking work. Only by strengthening service can we win the market and create benefits. A group of people in the director's office of the business department responded to the call of the municipal branch and the state administrative organ of _ _ _ _, and actively participated in the activity of creating a "civilized and honest" window, which raised the service level of the business department to a new level. The advanced practices of our department have been reported in _ _ and _ _ Daily.

1. Grasp the opportunity of creating a "civilized window" in the director's office of employee professional ethics education, regularly organize employees to learn "Basic Literacy of Bank Employees and Code of Service Behavior", "Standardized Service Standard of Bank Business" and other rules and regulations, constantly standardize employees' service words and deeds, urge employees to strictly abide by the "Eight Essentials, Nine Don 'ts and Ten Accomplishments", truly treat customers as food and clothing parents, and advocate "intention". Employee _ _ can use "three tones, two stops and one smile" in counter service, and has been commended for many times in unannounced visits by city branches.

2. Do a good job in the assessment and incentive mechanism. First, establish a reward and punishment file for employees' high-quality and civilized service, and include employee service performance in the annual evaluation and selection, which enhances employees' sense of hardship and improves their service consciousness; The second is to establish an assessment mechanism linking service quality with business volume, and create a fair competition mechanism of "doing more and getting more, doing less and getting less", which has formed a good situation for employees of the whole bank to "compete for work" and "grab work". The third is to establish a review mechanism for outlets, account managers and customers. The person in charge of the outlet will evaluate the warehouse keeper and the teller, and the customer and the account manager will evaluate the counter-receiving staff, and each of them will be awarded with advanced service. Fourth, a high-quality and civilized service award fund was set up to commend the advanced and spur the backward.

Third, be pragmatic and brave in expanding the market

"Development is the last word". Without the development of the market, everything will be impossible. At the beginning of the year, the director's office, based on the spirit of market-oriented, service-oriented and customer-centered, combined with the specific situation of the business department, established the working idea of asking for deposits from the market and digging deposits from other banks. Lock on to the target and don't stop until you reach it.

1. Comprehensively straighten out the status of account-opening units in the business department, establish a large account and visit regularly. The competition of modern banks is the competition of products and services. The business department carries out personalized services according to different customers, and continues to provide on-site services to large customers such as _ _ hospital, _ _ company and _ _, and recommends the fast online banking settlement method of our bank to units with frequent settlement. At present, an online banking account has been opened.

2. Strive for service and be better than others _ _ The management company is a customer I won over in October. As a banker, you should have a professional sensitivity. When the director's office learned that _ _ businessmen __x and other _ _ bosses raised funds to prepare the property rights of the group, it immediately inquired more and got in touch with _ _ and others, introduced our service and settlement advantages to them, and won the trust of _ _ people with sincerity. X decided to open an account in our department on X, and invested _ _ _ million registered capital.

Summary of Spare Parts Week 3

It's like an arrow, and _ _ months have passed in a blink of an eye. Looking back on my work in the past _ _ months, I feel quite a bit. First of all, I thank X for giving me an opportunity and a platform for development, which has improved my sales skills and negotiation ability. Thanks to the mutual encouragement and tacit cooperation of our elite sales team, these are all the accumulation of my knowledge and wealth. The work of the probation period is summarized as follows:

1. Completion of sales tasks

1. In the market economy environment, the competition among various home brands has become increasingly fierce. In the case that products are generally the same or similar, price competition has also become a big barrier in sales. The prices of products of other enterprises in the same trade are much lower, which leads to a relatively wide price contrast, which also causes pressure on profit creation.

2. Individuals still have many shortcomings. We should keep learning, improve sales performance, strengthen service awareness, and have a sense of urgency and crisis.

2. Grasping the key points and promoting the order

1. Pre-sale preparation

In addition to routine work, be familiar with the name, model and specification, price, function, quality, materials, maintenance, display position, target customers, differences with other similar products, clear selling points, product design characteristics, combination and matching principles, understand customers' shopping psychology and improve their overall quality.

2. Work on sale

There are eight psychological stages in customer shopping: attracting attention, generating interest, associating, generating purchase desire, comparing, trusting, deciding and purchasing action. Accordingly, eight stages of sales countermeasures are summarized: waiting for customers, approaching customers, greeting customers, introducing products to customers, making sure customers decide to buy, placing orders, giving customers receipts and seeing them off.

3. After-sales service

① Delivery: confirm the source of the order, draw out the due delivery documents, confirm the delivery time, and issue delivery notes according to relevant regulations.

② quality assurance: check the product before delivery (if the package is damaged, it needs to be unpacked for inspection). If there are quality problems, it is not allowed to send it out.

③ handling after-sales complaints: keep daily communication, coordination and connection with the merchandisers, and learn about the manufacturers; Treat warmly, listen to customers' opinions patiently, and operate according to the after-sales service process.

III. Work plan for the next stage

(1) Work objectives

1. Try your best to exceed the sales targets;

2. Do a good job in pre-sale and sale of orders, and follow up after-sales service;

3. No matter how busy customers are, no job is more important than receiving customers.

(2) Improve professional knowledge

1. Product knowledge: Strengthen familiarity with the production technology and material characteristics, specifications (including fabrics and products), production cycle and delivery time of office furniture products. Understand the usage, maintenance and repair knowledge of products; Understand the relevant situation of competitive products in this industry;

2. Company knowledge: seriously implement and abide by the company's rules and regulations.

3. Customer needs: Understand the consumption psychology, consumption level and basic requirements of furniture buyers (including potential customers).

4. Market knowledge: understand the trends and changes of the furniture market and the purchasing power of customers, and conduct market analysis in different regions

5. Professional knowledge: further understand other aspects of technology knowledge related to furniture, so as to better communicate with different customers in knowledge and business scope.

6. Service knowledge: understand the basic etiquette of reception and reception, and handle documents carefully, seriously and quickly; Effective use of body language to convey information is an effective way to gain trust.

(3) Improve your own sales cultivation

1. Adjust your professional mentality and greet your day's work with a full of energy and happiness. Not only should there be more orders, but the service should also be comprehensive.

2. Strengthen a series of basic quality training such as self-awareness, self-analysis, customer analysis and signing skills; Toughness and business skills have yet to be broken, hoping to improve their own shortcomings as soon as possible, give play to their own advantages and better improve sales performance.

The coming of the new year means a new starting point, new opportunities, new challenges, and "determined to make persistent efforts, by going up one flight of stairs". We must try our best to open up a new situation in our work. Strengthen self-cultivation, strive to improve comprehensive quality, strictly abide by various rules and regulations, actively and enhance the experience and ability to do their job well, and work hard with strong professionalism, full enthusiasm and high sense of responsibility.

spare parts weekly work summary 4

with the care and help of leaders at all levels of the company, our factory has made great progress in the storage of spare parts in 2xx. The storage of spare parts in 2xx is summarized as follows

1. Do a good job in spare parts management with high efficiency and high quality

The management of spare parts in our factory follows the working principles of "unified management, graded responsibility, authorized zero purchase, unified settlement and responsibility assessment". Since the beginning of this year, spare parts management has closely focused on the company's guiding ideology of "reaching the level of cigarettes" and "two leading", conscientiously implemented various work requirements, made great efforts to improve efficiency, and interpreted the true meaning and connotation of "two leading" with practical actions.

the management of spare parts directly affects the operation of the equipment in the redrying workshop. Therefore, strengthening the procurement management of spare parts and rationally adjusting the inventory management of spare parts has become a key work of spare parts management in 2xx.

The following work has been done with emphasis:

First, spare parts demand budget (including capital budget) is carefully prepared according to the production and processing, equipment intact rate and existing inventory, and submitted to the technical management department for approval in time.

second, according to the principle of "quality and price comparison, standardized operation and effective control", spare parts are purchased within the scope of qualified suppliers determined by the company.

thirdly, according to the prepared spare parts procurement plan, do a good job in reporting the procurement fund budget; After the spare parts are purchased, they will be put into storage in time, and the settlement payment will be made after 2 days from the date when the spare parts are put into storage and accepted.

the fourth is to improve the relevant implementation rules, and do a good job of spare parts warehousing,