What are the requirements of the hotel receptionist?

Job responsibilities of room attendant

1、

Love my work, respect my work, love my career, and consciously abide by the rules and regulations of our store.

2、

Answer the phone and answer the guests' inquiries or requests.

3、

Timely record housing, rounds, check-out time, water supply, maintenance, etc. , and check the statements and room conditions with the front office.

4. Assist guests to check in. The personnel on duty should greet the guests at the stairs, guide them into the room, and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ).

Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time.

6. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the system of borrowing and returning.

7, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

8. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

9, do a good job of equipment repair. The waiter first went to the scene to understand the damage, and then reported for repair. Maintenance personnel should be present when entering the guest room for maintenance.

10, do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

1 1. Understand equipment operation, power switch, lighting tools, carpet use, wall cleaning, etc. Every day, within the jurisdiction, if any abnormality is found, report it to maintenance in time.

12, responsible for the registration, storage and surrender of items left by guests, and shall not be detained without permission, and offenders will be hell to pay.

13, the staff is not allowed to stay in other people's rooms at night, and the discoverer will be fined according to the listing price and transferred from his post.

... spread out

Job responsibilities of room attendant

1、

Love my work, respect my work, love my career, and consciously abide by the rules and regulations of our store.

2、

Answer the phone and answer the guests' inquiries or requests.

3、

Timely record housing, rounds, check-out time, water supply, maintenance, etc. , and check the statements and room conditions with the front office.

4. Assist guests to check in. The personnel on duty should greet the guests at the stairs, guide them into the room, and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ).

Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time.

6. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the system of borrowing and returning.

7, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

8. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

9, do a good job of equipment repair. The waiter first went to the scene to understand the damage, and then reported for repair. Maintenance personnel should be present when entering the guest room for maintenance.

10, do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

1 1. Understand equipment operation, power switch, lighting tools, carpet use, wall cleaning, etc. Every day, within the jurisdiction, if any abnormality is found, report it to maintenance in time.

12, responsible for the registration, storage and surrender of items left by guests, and shall not be detained without permission, and offenders will be hell to pay.

13, the staff is not allowed to stay in other people's rooms at night, and the discoverer will be fined according to the listing price and transferred from his post.

14, do a good job of succession. Turnkey, room status and handover record.

15. Listen carefully to the guest's opinions and feed back the guest's information and suggestions to the room manager in time.

16. Take good care of the property of the inn, practice strict economy, and complete all assigned matters according to the quality and quantity. Work hard to learn business knowledge and constantly improve service skills and service level. bale