Call center outsourcing cost

General call center outsourcing costs include: labor costs, equipment and venue rental, system and software costs, and call costs.

I. Labor cost

Labor cost is the salary of customer service and related managers, and the monthly salary of customer service is related to the industry and city. For example, the monthly salary of customer service who specializes in providing manager-level services is higher than that of ordinary customer service. In addition, in the first-tier cities such as North, Shanghai and Guangzhou, the labor cost is 5,000-6,000 yuan, and the third-and fourth-tier cities are around 3,000 yuan.

In addition, we also need to consider the training cost of customer service-because the call center outsourcing company is a place with dense personnel flow, it costs to recruit and train a customer service.

Generally speaking, the cost of a manager is about 50: 1, but the monthly salary of a manager is much higher than that of customer service.

Second, the equipment and venue rental

At present, customer service needs a computer and related supporting telephone equipment, headphones and so on. In terms of venue rent, one seat occupies about 4-5 square meters of office space, and the cost is determined by the city and location.

Third, system and software costs.

In terms of system and software, each outsourcing company chooses differently, but the prices of system and software will also be flat in the outsourcing expenses.

Fourth, call charges.

Call center services are mainly divided into inbound services and outbound services. Here, incoming and outgoing calls also need to pay the generated call charges (long-distance call charges are also counted).

As far as the current market is concerned, the call center outsourcing fee is more than 4000 yuan/person/month, for example, the second round of call center outsourcing price is 4000 ~ 7000 yuan/person/month.