Responsibilities of Property Quality Specialist

Responsibilities of Property Quality Specialist

Lead: As a continuation of real estate development and after-sales service, property management has gradually formed an irreplaceable branch of emerging industries and gradually occupied a place in the minds of ordinary people. Next, I will share with you the responsibilities of the property quality specialist. Welcome everyone to read.

Responsibilities of the Property Quality Commissioner:

1, responsible for the preparation, organization and implementation of the company's annual quality management plan;

2. Responsible for the planning of the company's quality management system and the distribution of quality standard elements;

3. Be responsible for designing the company's property management process and documenting it;

4. Responsible for regularly or irregularly organizing the review and revision of system documents;

5. Be responsible for organizing and implementing the company's quality awareness training;

6, responsible for the new project bidding and data preparation.

Responsibility 2: the responsibility of the property quality Commissioner.

1, assist the quality department manager to do a good job in the quality management of the property management company and improve the management service level of the whole property management company;

2. Be responsible for supervising the on-site quality of the area under its jurisdiction, putting forward rectification plans and tracking their implementation;

3. Supervise the handling of customer service complaints of various projects, and formulate daily, weekly and monthly reports of the quality management department;

4. Assist the manager of quality management department to make plans to improve customer satisfaction and supervise the implementation;

5. Other matters assigned by the leaders.

Responsibility 3: the responsibility of the property quality Commissioner.

1, operation and maintenance of property quality management system and supervision of property service quality;

2, customer satisfaction evaluation and supervision, management review, to help establish the property and its management system;

3, responsible for the supervision and inspection of the daily work of various departments, in line with quality standards;

4, responsible for the implementation of the project standard, assist the manager to implement;

5. Assist the general manager of the property to carry out various tasks within the scope of customer service responsibilities;

6 responsible for the inspection and supervision of community daily service management, and timely correct the phenomenon that does not meet reasonable requirements.

Duties 4: Duties of the Property Quality Commissioner.

1. Check the service standards, service quality and work quality of each project and department according to the work instruction, and form a written record, and issue the corresponding quality inspection report every week;

2, according to the work instruction

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