Summary of personal work of telecom sales staff

Summary of personal work of telecom sales staff

Summary refers to the written materials that summarize and summarize the experience or situation in a certain stage of work, study or thought. Writing a summary is conducive to the improvement of our study and work ability. I think we need to write a summary. However, I found that I didn't know what to write. The following is a summary of the personal work of telecom sales staff that I have compiled for you. Welcome to read, I hope you will like it.

Summary of Personal Work of Telecom Salesman 1 Two years ago, with longing, expectation, passion and respect, I came to Communication Plaza and became a salesman. Business is the "window" to show the image of our mobile enterprise, reflecting the mental outlook and comprehensive quality of our "mobile people". The business window faces many customers every day, and we should be warm, cordial and patient to each customer, and handle business quickly and accurately.

Shop assistant is the most common and common position in an enterprise. As the forefront of the enterprise, it represents the mobile corporate image, and maintaining the advantage of the enterprise in the market competition is closely related to our clerk position. This requires us to communicate with customers with true feelings and warm service in the process of direct contact with customers.

Every employee of ours is a disseminator of the company image and a symbol of the hope and vitality of the enterprise. Doing a line, loving a line, drilling a line and perfecting a line are my work purposes. In the past work, I have contacted countless customers, experienced countless active and passive service methods, and truly realized what services customers need most. The accumulation of dribs and drabs in my work has laid a good foundation for me to serve my customers better in the future. "Worry about what customers are anxious about and think about what customers think" is my service tenet.

I remember this sentence: "Smile is God's best gift to people, it can knock on every closed heart door, and people's smile will be the best way to solve problems." This sentence has always been in my mind, which has brought great impetus to my work.

Smiling service seems simple. Some people are just joking, but it is not. In fact, the communication between people is very subtle, and you will understand it if you feel it with your heart. It is this sincere service and sincere smile that get the satisfaction of customers, the affirmation of our work and the good impression of the company, and win more benefits for the company. In the process of serving customers directly, I enjoyed something I had never enjoyed before from their grateful eyes and satisfied smiles. In my opinion, I just did what I should do and did my duty. But from the user's point of view, I seem to have read a lot and learned a lot.

In more than 500 working days, I have served every customer with sincerity, and at the same time, many enthusiastic customers have put forward many suggestions on my work, which has narrowed the distance between us and truly achieved heart-to-heart communication. Today, with the vigorous development of mobile business, customers pay more attention to our services. With the continuous introduction of new business, it is imperative to improve their own quality, improve their business level and strengthen their service awareness. In the past two years, through our own efforts, we have been recognized by everyone, praised by company leaders and colleagues, and made some achievements. These achievements make me feel the value and enrichment of a salesperson's work, and this enjoyment stems from my ordinary and monotonous business work.

Friends, let's act quickly. Through our joint efforts, we will enrich ourselves, devote ourselves to our work with greater enthusiasm, and strive to repay the company's training with greater achievements. Trade my heart for yours, and sincerely face every customer.

Customer satisfaction, our pursuit, customer smile, our wish. Mobile phones have given us a whole new world. We are the brightest stars. Let's give full play to our light and heat in our posts. The mobile company is a big whole, which brings all the light and heat together. Through our unremitting efforts, we will never give up and strive for first-class service. Our mobile company will make great achievements again. Here I want to say: "I work hard for mobile, and mobile is wonderful because of me!" " "Now, as a mobile employee, I am deeply proud.

Summary of Personal Work of Telecom Salesman 2 Looking back on the past 12 months, the leaders have given many opportunities and done a lot of things with their own efforts, and I feel very fulfilled. Especially in doing the following things, I have benefited a lot. Looking back now, I feel a little relieved that I didn't waste this one.

First, actively participate in various activities carried out by the company.

This year, in order to let managers release the pressure brought by work, the company organized many travel plans. March 8 is Women's Day, and the company organized office clerks between two factories to take a one-day trip to Chimelong Happy World. May 1 The night before, the company organized all managers in Panyu to go to karaoke. On July 29th, I went rafting in Huangtengxia, Qingyuan with my colleagues in Panyu Office, and stayed in Xinyinzhan Hot Spring Hotel, Qingyuan for a hot spring bath on July 28th. On September 29th, two days before the National Day, I took a one-day trip to Changlong Water Park with my office colleagues. . . . . In addition, there are different activities every month, and everyone actively participates. This is the most active year since I joined the company for three years. This represents the company's continuous progress, continuous growth, attention to the interests of employees and physical and mental health results.

Second, do your job well.

1, sense of responsibility and dedication. This is a very important point of our Hua Xun company, which can be said to be one of the essences. Everyone's experience and knowledge level are different, which determines that everyone's ability to do things will be different, but in many cases, whether the work can be done well is not determined by ability. In practical work, a considerable part of the work is not done by ability, but by a strong sense of responsibility to the company, the department and ourselves. Dedication comes from responsibility, and a person who has no sense of responsibility cannot be a person with professionalism. It can be said that a strong sense of responsibility and responsibility is the primary requirement for doing a good job in documentary work, and it is also the most basic quality that business documentary personnel should have.

2. Diligence, unity and mutual assistance. Documentary work is a trivial and tedious work, especially in foreign trade, with many attachments and troublesome procedures. A little laziness may leave a hidden danger for mistakes. An order is often completed by many departments, and the strength of one person is very small in the whole work. Only by uniting and cooperating can we ensure the smooth completion of the order.

3. Be careful and work hard. Only in this way can we avoid our own mistakes, find out the possible mistakes of customers, put an end to some mistakes at the source and reduce the waste of manpower and property. All the 1 orders I operate are like this. Because the plates were not tested for hardness before leaving the factory, they were found to be unqualified in Taiwan Province Province, and all of them were returned by customers. It can't be taken out of the customs by the end of 65438+February, resulting in human and property losses of the company. Looking back, if these mistakes can be found and handled in time, there will be no serious consequences. You can imagine. I think as our business merchandiser, I can only clearly understand from the bottom of my heart that anyone may make mistakes, but as long as you work hard, you have clear quality requirements for each batch of products, and you have passed all the tests before leaving the factory, so as to find and reduce the occurrence of mistakes in time. Making mistakes and getting rewards at home and abroad is the biggest slowdown and waste. Making fewer mistakes means reducing costs, and production and operation are the same.

4, the spirit of suffering. To be a merchandiser, you should have a hard-working spirit. For our merchandisers, sometimes we have to let the employees in the production department make good quality products, and sometimes we have to go down to the production workshop to personally supervise the work, guide the employees to produce perfect products according to customer requirements and their own experience, and learn from them about the production process, which is convenient for our work to be carried out better.

Third, handle the relationship with customers and external cooperation units. Learn to be a man, handle relationships and do things well. Just like the relationship between countries: there are no eternal friends and enemies, only eternal interests. In essence, the relationship with customers and external cooperation units is also the same. It is precisely because cooperation can bring benefits to both sides that the cooperative relationship between the two sides will arise. As a businessman, the most direct pursuit is profit. No matter how good you are, it's no use to him if you have no money to earn. If there is money to earn, other requirements can be appropriately reduced. Recognizing this, when dealing with relevant subjects, we can take a good measure, laugh and scold, and put it away freely.

Summary of Personal Work of Telecom Salesman 3 In a blink of an eye, 20xx years have passed by half, as company leaders often say, "Half the time, half the work". Through study and time drift, I should also sum up my work.

The position of shop assistant seems simple, but it is not easy to do a good job. We should constantly strengthen self-learning and self-charging in our work, serve our customers better with professional business knowledge and reflect our self-worth.

Over the past six months, under the patient guidance of the leaders and the monthly training knowledge, I have learned a lot, improved my professional level and found my own shortcomings.

To be an excellent shop assistant, you must remember the name, location, usage, dosage and functional indications of drugs. This is the basic skill of being a shop assistant, but we always accidentally know one thing and don't know another. It is very inappropriate to complete our basic skills through the manager's patient guidance and long-term questions.

As a qualified shop assistant, we should take service with a smile as the theme, carefully observe every customer, carefully listen to their complaints, observe their words and senses, find out their real buying motives through their actions and expressions, and don't show indifference and impatience to customers who just take a look and don't buy. We should tentatively recommend it to customers who have a desire to buy. In the process of recommendation, we should not only talk to ourselves or see other customers distracted when entering the store, but also observe the customer's reaction by recommending one or two varieties to complete the transaction.

Although the task can be completed within half a year, there are still many problems. I hope that under the guidance of leaders and our own efforts, we can better complete the task in the second half of the year and draw a perfect full stop for our 20xx year!

Summary of personal work of telecom sales staff 4. Everything in the world is related to fate. Two years ago, I just graduated from school and happened to meet Chenzhou Telecom to recruit employees. In this way, with the encouragement of my friends, I participated in the application at that time and was fortunate to be a member of Chenzhou Telecom Business Class.

In an ordinary job, it is the most basic requirement for every telecom company employee to establish the concept of "customer first and dedicated service", and it is also my solemn commitment to realize my beloved career with great enthusiasm throughout my life. I deeply understand that to do a job requires love, and love must be specialized. Only by specializing in the industry can we make first-class work performance. First-class service requires us to strengthen our service concept and consciousness, and at the same time, we should start with dedication, integrity and dedication.

Franklin famously said, "Push your career, don't let it push you." I am confident to be a good shop assistant, because I have three hearts, that is, enthusiasm, responsibility and dedication.

The work of the business hall, dealing with business acceptance, business study and service etiquette training all day, is boring, and it is impossible to do it well without careful, diligent and selfless dedication.

I just started working in the business class for a period of time, and all the freshness was lost in the boring life of eating and sleeping at work, and my heart was full of irritability and depression. I also cried for the accusations and abuse of users at work, and went back to the house to face the cold wall in disappointment. For the first time in my life, I feel that every step of my life is so difficult. However, a strong sense of responsibility and mission does not allow me to do so. You can't back down on the road of life, and you can't lose to others and yourself at the beginning. I began to study hard to enrich my life and put myself into my daily work, starting from the basics.

One test paper after another, the score rose from 70 to 80 points to more than 90 points, which condensed how much sweat and hard work; How many quiet nights are broken by the banging of the keyboard when practicing typing; A notebook full of business knowledge records many extraordinary days. Cyclical operating procedures and high-intensity work constantly sharpen my will. It is this simple and fulfilling job that fills my heart with joy and satisfaction. It urges me to keep my feet on the ground, do what I do, love what I do and drill what I do. I always keep in mind the purpose of "being an honest man and doing things in a down-to-earth manner" and give my sincere smile to every customer.

I remember one day, because I had to work the night shift, I was going to eat. I just got up to leave the counter when an aunt in her fifties came up to me. She said to me with a heavy plastic bag, "Little girl, I want to trouble you to pay the phone bill of 100 yuan for me." Without saying anything, I immediately turned around and sat down. Aunt opened the plastic bag, and an oily smell suddenly filled the whole business hall. It turns out that this aunt sells fried dough sticks and brings a bag of change to pay the phone bill.

Looking at this pile of stained change and greasy coins and the embarrassed expression on my aunt's face, I smiled and said, "Aunt, don't worry, I will help you pay the phone bill. What's your number? " Later, I helped my aunt put coins in a pile of ten and smoothed the change. It took her half an hour to pay the phone bill. I helped my aunt sort out the rest of the change while no one was dealing with business at the dinner table.

When my aunt stood up and thanked her with satisfaction, I felt a strong protest in my stomach. Although it was my meal time at that time, there were almost no users at the front desk to handle business, but I could completely guide users to other tables and enjoy my dinner. However, I repaid my customers with my own practical actions, and I infiltrated my true feelings into their hearts, so I am happy. Sand makes towers, armpits make fur. Isn't the high-rise building of Chenzhou Telecom built by our frontline staff with little practical action?

"At this moment, in this case, if someone wants to ask me," What is the most beautiful? I will tell him without hesitation: "Not the sunset, the sea and the roses, but our beloved telecom, my lovely business class brothers and sisters." "If someone asks me," What do I like best? I will not hesitate to tell him: "I am not very fond of money, but ordinary and full of busyness, smiling at customer satisfaction!" " "Let life fly here, I have no regrets! Let life fly here, I work silently! China Telecom, I would like to dedicate my beautiful youth to your tomorrow.

Five years' personal work summary of telecom sales staff has passed quickly, and xx year is drawing to a close. In the past year, under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

First of all, the gains from the work mainly include:

1, on the eve of the opening of the mall, follow up the land reclamation work of the mall and get familiar with the basic knowledge of property management of the mall. Strive to do preliminary work for the opening of the mall.

2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and follow up the hygiene situation of shopping malls and offices every day. Conduct evaluation and supervision.

3. Under the guidance of superior leaders, be responsible for following up the activities after the opening of the mall. Make the activity complete smoothly.

4. Complete the pre-arrangement of various activities with colleagues.

5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.

Second, there are shortcomings in the work. Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, lacking the basic knowledge of office work, often looks awkward when carrying out specific work, and sometimes even feels at a loss.

2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.

3, the mall property management is not mature enough, which directly affects the work effect.

4, the work is not detailed enough, and mistakes often appear on small problems.

5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.

Three, adhere to the principle of unity of management, service and benefit:

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and shortcomings in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

1, in view of the new opening of the mall and the large number of new employees, in order to ensure the service quality;

2. Strengthen the education of service standards for employees, establish a good service image from the attitude of sales staff, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees;

3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.

Work plan for next year:

Xx is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do a good job in the new year and do my part for the development of the company. In the future work and study, I will be more strict with myself, make every work arrangement from my superiors to my subordinates, and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will strive for greater progress in all aspects, and I will certainly make better achievements in xx.

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