Company profile of Yixing Ganghua Gas Co., Ltd.

Corporate mission: to supply safe and reliable gas to customers, provide friendly, professional and efficient services, and strive to protect and improve the environment.

Since the company’s fifth anniversary, the company’s appearance has undergone rapid changes: excellent management concepts, high-quality employees, and comprehensive service levels have increased year by year. It is well-known among citizens and has established a good corporate image. The company has been awarded as "Advanced Collective in Safety Production", "Advanced Unit in Gas Industry", "Top Ten Foreign-invested Enterprises", "Top Ten Enterprises Contributing to the Economy", "Top Ten Foreign-funded Enterprises in Taxable Sales", and "Integrity Unit" in Wuxi City over the years. ", "National March 8th Red Flag Collective" and many other honors. In 2005, it passed the certification of professional organizations and obtained ISO9001 quality management system and ISO14001 environmental management system certificates. In 2006, it also won praise from customers for its excellent service and was awarded the title of "Jiangsu Province Customer Satisfaction Service Star Enterprise".

Since its establishment, the company has actively promoted clean energy natural gas based on the management philosophy of Hong Kong and China Gas Company Limited for more than 140 years, in compliance with the national popular project of "West-East Gas Transmission". The company now has 1 natural gas gate station, 5 high and medium pressure regulating stations, 1 gas source plant, 1 LNG/CNG emergency gas source station, 26 kilometers of high-pressure pipeline network, more than 580 kilometers of medium and low-pressure pipeline network, and a dispatch center equipped with The advanced SCADA system and GIS geographical information system provide strong technical guarantee for the safe supply of natural gas. By the end of May 2007, it had more than 32,000 civilian customers, 276 commercial unit customers, and 386 industrial customers. The gas supply area extends from Yicheng to Huankeyuan, Dingshu and Dapu. The promotion and utilization of natural gas has effectively reduced SO2 emissions by 6,048 tons and soot emissions by more than 1,400 tons every year. The number of days with good atmospheric environment quality in the city has increased from 60 to 82, playing an active and effective role in creating a harmonious living environment for citizens and improving the quality of life.

While its business is growing rapidly, Yixing Hong Kong and China has always given top priority to the service tenet of "customer-oriented". The first major event after the establishment of the company was to open the 87932588 service hotline to build a strong relationship between the company and its customers. A rapid communication bridge has been built between them, and a customer service center was established in September 2002. As the company's image service window, it provides customers with all-round services such as account opening, payment, consultation, and furnace sales. In 2003, the company began to announce its service goals to the society in order to continuously surpass itself and innovate continuously. Since the implementation of the service goals, the company's service performance has been good: endless gas supply is above 99%; home security inspection rate is above 80%; installation and maintenance appointments and on-schedule completion rate are above 99%; customers' service ratings of Hong Kong and China employees are all With a score of 8.5 or above (10 being a perfect score), a total of 77 written praises from customers were received. The comprehensive quality and service level of employees have been well received by customers.

On this basis, Yixing Hong Kong China established a customer service focus group in November 2003, which regularly visits communities and industrial and commercial enterprises to introduce the company's services to customers and listen to the opinions of customer representatives. By 2006, 24 focus group activities had been carried out, and this work was unanimously welcomed by customers.

In order to continuously innovate services, since May 2002, Yixing Hong Kong and China has begun to inherit and implement the excellent corporate culture of Hong Kong and China Gas Company Limited - "Quality Service Plan". A group formed voluntarily by employees actively puts forward various proposals and studies methods to solve problems on problems discovered at work, so as to continuously optimize work processes and improve work efficiency. As of 2006, 54 projects have been successfully completed, with an employee participation rate of 45%. The quality service plan has lasted for nearly five years in Yixing and has yielded great results. It has not only brought ideological and cultural progress to the company, but also won higher praise from customers.

A high-quality team is the foundation for providing satisfactory services to customers. Yixing Hong Kong and China understands the people-oriented concept. By 2006, 131 trainings had been carried out, with 1,289 trainees and 15,335 hours of training.

The content covers customer service, risk and safety, personal skills, project management, stove maintenance, experience exchange and other aspects, in order to create a learning organization, continuously improve the quality of the team, and provide customers with better services.