8 excellent shopping mall work plans and summaries

Shopping mall work plan and summary 1

We have conducted early investigation work on potential fire safety hazards in shopping malls, and promoted fire safety knowledge during this period. It also brings a lot of convenience to the security work of the mall. The main problem is that the accumulated goods seriously block the security passage when they are reluctant to throw them away. However, for the person in charge of the mall, the result of this treatment is also difficult to accept. Many customers were satisfied, so after the mall warehouse was rebuilt, items that were not usually used were stored in it. Since the passage became much empty, it could be opened after cleaning work was done. As for the fire-fighting equipment in the passage and Corresponding devices have been repaired and replaced in a timely manner.

In terms of order maintenance, the main thing is to prevent the phenomenon of queue jumping at checkout. In the past, because I was worried that the noisy customers would affect the business of the mall, I felt helpless in the face of queue jumping people. Therefore, this year I specially set up a queue behind the checkout counter. The single-person guardrail has achieved certain results. In fact, in my opinion, if customers can be more conscious when queuing, they should be able to solve the problems in this regard. In this regard, we can understand that young customers can often obey the shopping mall rules when purchasing goods. However, even so, we must not relax in order to maintain order within the mall. This year, through the efforts of security personnel in maintaining order, there were no conflicts among customers inside the mall.

Outside the mall, vehicle guidance and parking lot care have been done. In addition to preventing some customers from parking their cars in front of the mall, they must also provide guidance for irregular situations. If planning If such a problem occurs in the dedicated parking area in the future, it would be a dereliction of duty. Work summary. In order to protect the rights and interests of consumers, actions that occupy parking areas in shopping malls should be stopped. The most typical ones are barbecue and fruit. The small vendors have had an impact on the sanitary conditions around the shopping mall. Due to repeated bans, it is still difficult to effectively solve the problem. Only by reflecting on this type of problem can we find effective methods.

Through the above summary, I have a deeper understanding and experience of the responsibilities of shopping mall security, but if I want to make some achievements in security work, these words alone are not enough, so I need to In the future work in the mall, I will perform my duties as a security guard and follow the instructions of the relevant person in charge. Even with many years of work experience, I can grow into an excellent mall security guard.

In order to further improve the work efficiency, service awareness and ability of security staff to respond to various emergencies. A work plan will be formulated in 2022 as follows:

(1) Safety management.

1. Implement the Xiamen Municipal Public Security Bureau’s regulations on shopping mall security management, implement group prevention and group governance, organize shopping mall employees to conscientiously study the mall’s security management system and relevant regulations, start from themselves, and pay close attention to implement.

2. Strengthen inspections of shopping malls to prevent suspicious and unrelated persons from entering the shopping mall area to carry out theft and sabotage activities.

3. Do a good job in public security and security in all shopping mall business premises, focusing on prevention to prevent emergencies from happening.

(2) Assist in firefighting.

1. All security employees are voluntary firefighters, and every employee must have "four understandings": understand the dangers of fire, understand fire prevention measures, and understand fire fighting methods. , know how to escape from a fire. Understand the "Four Meetings", which means being able to call the fire alarm, using fire extinguishing equipment, putting out initial fires, and organizing evacuation.

2. Strengthen and improve the management system of the security team, implement semi-military management of employees, and conduct comprehensive skills training based on the strengths and weaknesses of employees to enhance the overall quality of employees. Every Monday and Skills training is conducted on Wednesdays, and night shift inspections are conducted frequently to urge employees to complete their work better.

Shopping mall work plan and summary 2

Based on the work situation of the Security Department last year and the actual work situation of this year, in order to better strengthen team building, improve service quality, and enhance the ability to serve the owners Awareness, the main work of this year is as follows:

1. According to the requirements of the Security Department’s work rectification plan, continuously strengthen the self-discipline of the team members, establish the team members’ sense of discipline and time, and allow the team members to continuously improve self-discipline and self-management ability, which lays a solid foundation for stabilizing the working order;

2. Strengthen on-the-job inspection and supervision, implement mutual supervision, mutual learning, and a working atmosphere of mutual progress, so that team members’ violations can be corrected in a timely manner;

3. Strengthen the supervision and training of foremen, so that foremen can truly play the role of on-site command, coordination, and supervision, and fully implement all tasks in a timely manner, so that responsibilities are clear and assigned to everyone;

4. Mobilize team members’ enthusiasm for work, carry forward the work style of striving for excellence, striving for excellence, and scrambling for excellence, constantly establishing a model image, and improving the quality of work;

5. Strictly require team members to serve according to the service requirements Guide the implementation of concepts, such as: behavioral service, open-mouthed service, and smiling service, fully implement these three service methods in every job position, continuously improve the service awareness of team members, improve service quality, and enhance the owner's sense of recognition;

6. Based on the current work characteristics, strengthen the control of personnel entering and exiting, and prevent irrelevant personnel from entering the building or staying around the park;

7. Strengthen the supervision and inspection of decorated rooms, and promptly discover and correct illegal operations Construction phenomenon;

8. Strengthen garage inspections and supervision, ensure that vehicles enter and exit in an orderly manner and are neatly placed, strengthen communication with car owners, and jointly ensure vehicle safety.

9. In view of the complexity of public security in the peripheral square and the phenomenon of random parking of motor vehicles, the safety prevention and vehicle diversion management work shall be deployed and implemented according to the overall plan of the management office.

10. Hold a team meeting every week, a foreman meeting every half month, and a security department meeting every month to ensure that work experience can be discussed and learned in a timely manner and work instructions can be communicated in a timely manner.

11. Carry out inspection, inventory and maintenance of fire-fighting equipment and fire-fighting equipment and public items once a month to ensure that all equipment can be put into normal use.

12. Conduct business skills and military quality assessments every quarter, implement a survival of the fittest working mechanism, and continuously improve team members’ work skills and work efficiency.

13. Conduct a comprehensive safety inspection every quarter to ensure that problems can be discovered and solved in a timely manner.

14. Conduct practical simulation drills for emergencies, fire prevention and disaster relief and security work every six months to continuously improve the team members’ safety awareness and emergency response capabilities.

14. At the end of the year, summarize the work of the department and deploy various safety work.

Shopping mall work plan and summary 3

It has been half a year since I started working in Telecom. During this period, my main job was to learn business and the operation of the ibss system in the business hall. , and are familiar with the operating procedures of the business hall. Now we will briefly review and summarize the work of this half year.

In terms of business learning, I have systematically studied various preferential packages and standardized my own explanations. During these months, mobile consulting is a job that I often do, which puts higher demands on my business proficiency. In the early stages of work, sometimes you may be unable to answer customer questions and need to find other colleagues for help. Later, with the help of colleagues, I was able to complete the work of mobile consultant and business navigator better. When handling business at the front desk, you can also explain the business to customers in detail to eliminate possible misunderstandings. While studying business, service standards are also an important part of my study, and now I have a deeper understanding of it.

Learning the ibss system has been an important task for me in the past few months.

Under the careful guidance of my teacher, I have been able to operate more skillfully and handle business when there are fewer customers. However, the operation speed is still slow compared to other salesmen. This still needs to be improved through my own efforts. .

I also have a more detailed understanding of the operating procedures of the business hall. Including sales staff's business learning, customer complaint handling, layout of the business hall, placement of promotional materials, division of labor and respective responsibilities of colleagues in different positions, display of "four abilities", scheduling, work order management, and revenue processing , the management of promotional gifts and cards, etc., which created better conditions for me to carry out my future work.

At the end of the year, under the arrangement of the director of the sales hall, I went to the customer center to assist two salesmen in accepting business for large customers. Due to the large volume of business for large customers and the fact that they are usually in a hurry at the end of the month, this puts a lot of pressure on the acceptance work. However, with the encouragement and support of my colleagues, I overcame the difficulty of tight time and heavy tasks and completed my tasks well. At the same time, I also exercised my ability to work under multiple tasks.

In the past few months, the excellent professional skills and good professionalism of the leaders and colleagues of the Road Business Office have left a deep impression on me, and they have influenced me all the time. As a newcomer, I may have deficiencies in ability when I first started working, which I needed to make up for with a good work attitude. I did my best to complete the tasks assigned to me by the leader. I would also like to thank the leaders and colleagues of the Zhongshan 2nd Road Business Hall, who set a good example for me. During my work, I also formed a good relationship with the leaders and colleagues of the business hall, which laid a good foundation for cooperation in future work.

While achieving certain results, I also have some shortcomings, mainly as follows:

1. It is relatively slow to get started with business learning and ibss operations

Compared to other salespeople, my learning speed is indeed slow. Although there are objective difficulties, the reasons are more subjective. There is still a lot to learn in future work. You must meet your own high standards and strict requirements, and master new knowledge and skills as soon as possible.

2. The mastery of dialects should be further strengthened

Although I have spent four years in college, due to my lack of awareness of learning and my roommates, most of my classmates are speaking dialects. For those who speak Mandarin, although it is no longer a problem to understand Mandarin after four years, when communicating with older customers, because I do not know how to speak, and the other party's Mandarin hearing is poor, it brings some difficulties to communication. Cantonese is also a relatively important skill in future work and should be paid attention to.

3. Some service standards are not yet in place

For example, singing, collecting, singing and paying, treating customers with a smile, etc. Although it seems to be just some details, it actually affects the business hall. service quality and corporate image. Sometimes I did not fully implement these service specifications, with the help of leaders and colleagues. I also realized the importance of these norms and made improvements.

4. The organization of work should be strengthened

Sometimes when there are many customers, I tend to be in a hurry, which affects the quality of my service. In future work, we should learn to make reasonable arrangements for work.

These shortcomings should attract my attention, learn lessons in time, and avoid them in future work.

The work in the business hall has ended. Looking back on the work over the past few months, it can be said that achievements and shortcomings coexist. In the future work, I will correct my shortcomings and do my best to do my job well. This concludes my summary, and I ask for your corrections from leaders.

Shopping Mall Work Plan and Summary Chapter 4

Time flies, and in the blink of an eye, I have been happily working in a convenience store for a year. I learned how to go from not understanding how convenience store work was done to now being able to work calmly and skillfully with other employees happily every day. Just one year of working experience in a convenience store will be of great help to my future work.

Now let me summarize this year's work:

1. Familiarity with rules and regulations

When I first joined the company, I was assigned to work as a salesperson in a convenience store. The purpose is to give me a better opportunity to experience in front-line jobs, let me understand the business management operation mechanism of convenience stores and become familiar with the rules and systems, and accumulate experience and lessons for future work. In addition, talk to the old employees to understand their work and life needs, collect their opinions and suggestions on convenience store management and report them to the relevant leaders, and convey the leadership's instructions and requirements to colleagues, and work with them to create a superior-subordinate relationship , a harmonious and passionate living and working environment where colleagues get along well.

2. Understanding of job responsibilities

As a salesperson in a convenience store, first of all, I must understand the daily job responsibilities of the salesperson, such as dressing neatly and on time every time I go to work. When on duty, you must not be late or leave early, and you must not commit any disciplinary violations such as absenteeism. It is strictly prohibited to leave your post without authorization or skip work. You must always pay attention to your service attitude when working, use polite language, and avoid doing things unrelated to work. Attend the pre-shift meeting fifteen minutes before going to work, and keep the store clean after the class meeting. During work, in addition to guiding customers and promoting products, they also need to replenish the products on the shelves in a timely manner. Keep the store clean and tidy at all times, and do a good job in preventing theft, preventing and eliminating all disputes, so that all customers can have a good shopping and comfortable environment for resting.

3. Resolve conflicts with goodwill

We come into contact with all kinds of customers every day, good and bad. Of course, there are many customers who understand and support our work, but there are also some customers who do not agree with us for some reasons. Full of resentment, complaints, weird words, and even more curses. When I encounter these rude customers, I hold back and do not lose my temper. Instead, I use polite language to explain and use a kind smile to resolve them, so that they can understand our work and cooperate with our work. During this period of work, although we encountered several disputes over returns and redemption of prizes, they were finally effectively resolved through our reasonable and timely mediation.

4. Learning at work

In order to understand and adapt to convenience store work faster and better, take the initiative to ask colleagues for help when encountering confusing problems during work, because they are very familiar with it. Enthusiasm is happy to help me. And if I have good suggestions or know that there are areas that can be improved, I will discuss them with the foreman or colleagues, even if they may not be adopted in the end.

Generally speaking, during this year, I have understood that many things may not go as I wish. Many times, as long as we change our position or think from another angle, we will find that things are not what we want. As I thought before, if I were to do it in my place, I might not be able to do better, and I might not be able to do as well as I do now. So I feel that I can't change the external environment now, but I can change myself to adapt to the working and living environment of this convenience store.

Of course, in addition to doing their job well, they also actively participate in trainings and activities held at convenience stores and training at the company headquarters. Despite this, I know that no matter where I am, there is a big gap between me and the leadership requirements. In the future, I will continue to follow the leadership's arrangements, actively cooperate with convenience store work, improve my business level and professional capabilities through continuous learning, improve my own quality, and be a qualified employee who loves his job and is dedicated to his job.

Shopping Mall Work Plan and Summary Part 5

The position of HR Director, the deployment and recruitment of personnel in the company, the formulation of job responsibilities for various positions, the formulation and implementation of performance appraisal systems, etc. The work in this area plays an important role, and the personnel director’s year-end work summary is carried out. A busy year has passed. The following is the year-end summary information of the Shenzhen regional personnel director. Please read:

Three years have passed in a hurry, and the operation of Ruiqi Electronics Co., Ltd. has been on the right track. Under the correct leadership of the company's leaders and with the joint efforts of all departments of the company, the Human Resources Department has closely focused on the development goals of the group company and has successfully completed various tasks assigned by superiors and company leaders.

The work of the Human Resources Department is based on each annual human resources management work plan and is gradually carried out in line with the company's work priorities. The work completed by our department in the past three years is summarized as follows:

1. Establishment and improvement of the company’s human resources management system

1. Improvement of the company’s organizational structure and determination of staffing

In the first year of the company’s establishment, the Human Resources Department divided and clarified the organizational structure of each department, analyzed and formulated the job settings and staffing of each department, and thus initially determined the company’s headcount, and Continuously make targeted adjustments to the staffing quotas of each department based on the actual situation and work priorities, so that the company's personnel and position settings can achieve the optimal configuration and maximize the role of each functional department and employee.

2. Establishment of the company's management system

We know that rigorous and standardized management is of extremely important significance to the survival and development of a company, so the Human Resources Department has been committed to establishing Complete company internal management system. Specifically, the planning organization compiled three sets of normative documents for internal basic management - "Company Job Responsibilities", "Company Human Resources Management System", and "Company Performance Appraisal System".

3. Establishment of the personnel management system

While the Human Resources Department is committed to establishing and improving the company's basic management system, it also does not forget to establish the Human Resources Department's own standardized management system. A new salary system has been formulated, and in order to systematically cooperate with the company's new salary system, a draft of the company's performance appraisal system has been formulated and continuously adjusted and improved.

2. Determination of the number of employees

During the three years of operation, I deeply feel that determining the number of employees is the top priority of the Human Resources Department. The human resources department is a department that manages people. Only by knowing exactly the number of employees of the company can the subsequent calculation of wages, personal income tax, welfare fees and other work proceed smoothly. If the number of employees is wrong, everything that follows will be done. It will be wasted effort, and it will also bring catastrophic losses to the company. The company will continue to adjust its production plan every year in response to market changes. Production lines, direct workers, management personnel, etc. are all changing, so the task of determining the number of employees is quite arduous.

3. Company Personnel Recruitment

The first year was a year of rapid development for the company, a year when the company’s personnel moved more frequently, and it was also a year when the company’s personnel recruitment tasks were heavy. Year. During this year, the company had many vacancies, a large number of personnel needs, and employees were required to arrive within a tight deadline, so the Human Resources Department spent more time and energy on recruitment.

4. Training work

Employee training is mainly reflected in the increase of training fees. Because the product qualification rate and ISO are directly related to training, employee training is closely related to production. In order to apply for ISO9000, the company's product qualification rate must reach 90% or above, so it must invest in training fees every year to maintain a 90% qualification rate. However, training will increase the level of employees. After one year of training, the level of workers originally required by the company will increase, and the level of employees will be too high, causing unnecessary salary expenses to the company. At this time, laying off high-level employees and hiring low-level workers would be the best option. Therefore, when withdrawing training expenses, you should also prepare for the redundant senior workers' compensation in the coming year.

5. Daily personnel management work

While completing the above work, our department has given full play to its basic functions, including standardizing management, salary accounting, handling employee insurance, Played its due role in organizing various activities.

In short, during the three years of the company's market operation, the Human Resources Department adhered to the principle of putting the company's interests first despite the shortage of manpower, and played a good guiding role in various departments.

Of course, during the three years of work, our department also has some shortcomings.

Mainly reflected in:

1. In terms of establishing the management system, there are only good ideas without increasing promotion efforts, resulting in some tasks not being completed on time;

2 .The work coordination of various departments needs to be strengthened;

3. The division of labor among various departments is not clear enough and needs to be followed up;

4. There is no improvement in employee training. Can invest more energy, resulting in the training work not being organized and carried out systematically.

In summary, the work of the Human Resources Department in the past three years has been relatively effective. As an important part of the company's operations, it has played its due role. We are determined to continue to carry forward our own strengths and experience and improve own shortcomings to play a greater role and effectiveness for the further development of the company.

Shopping Mall Work Plan and Summary Chapter 6

At this year’s Spring Festival Gala, there was a program that deeply touched the hearts of each of our audience, that is "Thousand-Hand Guanyin" ”, what touches us is not only the graceful movements and neat melody, but also the spirit burst out from the dance, the persistence of the disabled and the strong, and the yearning and desire for a better life. The last sentence of the program may still be fresh in your memory: "Love is our most common language."

Yes, love is our most common language. A person living in this world has to face choices every moment, whether to choose hardship or enjoyment, whether to choose generosity or stinginess, whether to choose strong or cowardly, it is these many choices that constitute the entity of our life. Looking back on yesterday, I will always cherish my choice to be a shopping mall salesperson.

I remember when I was in school, I once wrote in my diary: "The harder the place, the more it can train people's will and make people feel fulfilled." This is what I said, but now After Quan Fuyuan started working, I never expected the hardship of work and the monotony of life. Basically, I maintain the same posture for more than ten hours every day, facing countless customers, and the hard work is self-evident. After every day's work, I fall on the bed and don't want to move. I feel really tired. Faced with all this, I have also wavered. Am I going to spend my youth busy in this crowded supermarket? Shouldn’t I have as much free time in my life as other girls? Every time after a day's work, all the bones in my body feel like they are falling apart, and I am lying on the bed without even wanting to eat. At this time, the kind and simple elder sisters buy food and groceries for me, and tease me with a smile to get me up to eat. Looking at their tired bodies and friendly faces, I was very moved. Yes, although the work in the shopping mall is monotonous, our lives are colorful; although most of the customers in front of us do not know each other, the sincere emotions between people are real.

So I cheered up again, insisted on the purpose that customers are God, worked hard every day, took pride in being tired, and took joy in suffering. All of this sublimated my thinking. From then on, I realized that work The monotony and hardship of life are no longer a burden, but a necessity of our lives. In the ordinary position of a salesperson, ordinary you, me and him can also create a wonderful sky. This is how people should be, no matter how ordinary the work is, how heavy the burden is on the shoulders, or how heavy the steps are, they must go on step by step, until forever. A person's life cannot always be a smooth road, and there are difficulties and setbacks that accompany us. The flow of water forms beautiful waves because of obstruction, and life becomes more magnificent and colorful because of frustration. This is what we should do when we encounter difficulties. Get up again after falling and use failure to record the distance we have traveled. This is the real hero.

Later, I gradually realized that my position is not only a place where I fulfill my responsibilities, but also a stage where I dedicate my love to customers. So I cheer myself up every day: No matter how wronged I am, I will never let my customers feel wronged; no matter what face they use to treat me, I will always have a smiling face towards them.

Life is like a mirror. When you smile at it, it will smile at you. When I see the smiles of customers on me, and when my work performance is recognized by my leaders, I feel a sense of satisfaction. Unprecedented joy and pride: I am dedicating love to society in this way. Love is our common language!

Facing new opportunities and challenges, I want to set a higher goal - "to be a salesperson in the industry"! Our salespersons are business elites with noble moral character, great sincerity, love and sense of responsibility, as well as excellent professional qualities and professional skills! This requires us to insist that commitment is gold, to persist in hard work and enterprising, and to persist in learning and innovation. We know that one flower blooming alone is not spring, but a hundred flowers blooming together fills the garden. We are all excellent salesmen of Quanfuyuan. Let us continue to enhance our competitiveness with more advanced marketing concepts, more professional marketing skills, and better services. Only in this way can Quanfuyuan be stable, healthy and stable in the market with strong players. I firmly believe that Quanfuyuan will bravely and confidently face future challenges with its scientific management mechanism, excellent corporate culture, good products and brand-new services! Our team will also provide the most professional, efficient and sincere services to thousands of Ping An’s customers! Let us work together, breathe the same destiny with Quan Fuyuan, and work together to build "Quan Fuyuan's century-old store"!

Comrades, my speech is coming to an end. Finally, let you, let me, let him, let us all remember this sentence: Love is our most common language.

Shopping Mall Work Plan and Summary Chapter 7

Time flies by, and in the blink of an eye, 2020 is coming to an end. In the past year, under the careful care and guidance of leaders and colleagues, Through unremitting efforts, I have achieved certain results in my work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

1. The main achievements in the work are:

1. On the eve of the opening of the shopping mall, follow up the land reclamation work of the shopping mall, and Be initially familiar with the basic knowledge of shopping mall property management. Work hard to do preliminary work for the opening of the shopping mall.

2. Cooperate with other colleagues in the office to carry out daily work, logistics services, hygiene and discipline inspections, and implement daily follow-up Conduct assessment and supervision on the health conditions of shopping malls, offices, etc.

3. Under the guidance of superior leaders, be responsible for following up on each activity after the opening of the shopping mall to ensure that the activities are successfully completed.

4. Worked hard with colleagues to complete the preliminary arrangements for each event

5. According to the planning work given by the superior leaders, strive to complete the planned contents of the superior leaders

2. Shortcomings in work

Of course, I still have many shortcomings. My experience in handling problems needs to be improved, my teamwork ability also needs to be further enhanced, and I need to continue learning to improve my various abilities. Taken together, I feel that I still have the following shortcomings and shortcomings:

1. Lack of basic office work knowledge, I often feel awkward when carrying out specific work, and sometimes even feel overwhelmed

2. Lack of comprehensive and specific understanding of the work of each department, which affects the progress of related work

3. Not mature enough to manage shopping mall properties, which directly affects the work effect

4. Not careful enough at work, often making mistakes on small issues

5. Not working efficiently enough, not fully understanding the leader’s intentions, etc.

3. Persistence The principle of unifying management, service and efficiency

The Operations Department has continuously improved its management functions, improved the service system, and achieved remarkable results in on-site management. In order to solve various problems at the business site in a timely, accurate and effective manner. Find problems while walking around, and look for problems while walking around. Through timely on-site observation, we can understand the existing problems and deficiencies in the work, so as to formulate corresponding improvement plans and provide timely information feedback to superior departments.

Immediately stop and correct all kinds of violations and disputes that occur at the business site to avoid the intensification of conflicts and the occurrence of adverse consequences. Adhere to on-site walking management that goes deep into the front line to make management work more targeted and timely.

Fourth, strengthen the construction of corporate spiritual civilization and strive to improve service levels.

1. In response to the newly opened shopping malls and the large increase in new employees, in order to ensure service quality:

2. Strengthen education on service standards for employees, starting from the salesperson’s stance and standing standards. , establish a good service image, improve service quality, and strive to reverse the phenomenon of inadequate service standards due to the rapid increase of new workers

3. Carry forward the tradition and enjoy helping others. The majority of employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment

20xx is a brand new year and a year of self-challenge. I will work hard to correct the deficiencies in my work in the past year. Do a good job in the new year and contribute to the development of the company. In the future work and study, I will further strictly demand myself, do a good job in every work arrangement given by superior leaders, and humbly learn from other leaders and colleagues. I believe that with my high sense of responsibility and self-confidence, I will strive for success. By making greater progress in all aspects, we will surely be able to achieve better results in XX.

Shopping Mall Work Plan and Summary Chapter 8

20__ has passed in a blink of an eye, and the new year has begun. As a certain counter salesperson in a department store, I would like to present my work summary and experience as follows. I hope you can give me some guidance and suggestions.

I have been working in the department store for a few months. I have learned a lot at work, and I have also learned to use my own mind to improve my language deficiencies. Also, I understand that as a salesperson, if you want to improve your sales ability, you have to work harder than others. Here’s what I learned on the job.

In the sales process, salespersons play an incomparable role. It is important whether salespersons can master sales skills. First of all, pay attention to recommended buying tips. In addition to showing the (XX: shoe brand) product to the customer and explaining it, the salesperson must also recommend the product to the customer to arouse the customer's interest in purchasing.

As a salesperson, you cannot just recommend products casually, but you must also be confident when making recommendations. Because only by having confidence in yourself can customers have trust in the products they need. It also made me understand that it is not as simple as just recommending. You also need to learn to match the characteristics of the products. Each type of product has different characteristics and prices. Features such as functionality, design, quality, etc. When recommending to customers, you should emphasize its different characteristics. While recommending, you should also pay attention to observing the other party's reaction to the product in order to promote sales in a timely manner.

Different customers have different purchasing psychology. The same price compared to quality, the same quality compared to price. It should be tailored to the individual, truly transforming the customer's psychology from comparison to belief, and ultimately lead to successful sales. It is a very important link in the sales process to give customers the confidence to buy in a very short period of time.

Always maintain the qualities a salesperson should have. You need to be customer-centered, because only when customers are satisfied can things be sold. Quality and attitude are also important factors that determine whether you will attract repeat customers. Everyone wants to be happy when buying and feel safe when using. You have to make customers happy and willing to buy your product.

The above is my little experience at work. In the future process, I will make a good work plan, summarize the shortcomings in the work in a timely manner, and strive to complete the business work of a certain counter.

As an employee of a certain counter in a department store, I deeply feel the booming situation of the department store. The hardworking and progressive spirit of department store people.

Finally, I wish the department store will reach a higher level and become more prosperous in the new year.