Pharmacist Pharmacist Work Summary

Through the help of leaders and colleagues, the Chinese medicine pharmacy successfully completed various tasks assigned by the leaders. Let’s first summarize the work over the past year. Let’s take a look at it together. The following is a summary of the work of pharmacy pharmacists that I have compiled for you. I hope you like it.

The company combines the time-honored medical culture, pharmaceutical professional ethics, corporate mission, and management systems to provide ideological education to students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns. The summary is as follows:

1. Basic situation of corporate training In 201x, our company’s branches at all levels had 153 regional managers, store managers, and trainee store managers, and 153 people were actually trained. The training rate was 100, with an average of 96 days per person per year; there are 212 licensed pharmacists and pharmacist***s, all of whom participate in continuing education and on-the-job training; and 89 health consultants are trained. There are currently 159 training and reserve staff at the base.

The company currently has an audio-visual training center covering an area of ??500 square meters; 1 pharmacist training base, 2 store manager training bases, 8 health consultant training bases; and 14 training instructors.

In the autumn of 201x, the company's training base was awarded the title of "Hangzhou College Student Internship Base" by the Hangzhou Municipal Personnel Bureau. In April 201x, it was promoted by the industry at the Zhongbai Pharmacy Alliance Conference, and a series of practices were recognized by more than 50 of the country's top pharmaceutical retail chain companies. Sichuan Xinglin Pharmacy and Guizhou Zhilin Pharmacy arranged for more than 20 trainee store managers to come to learn and exchange.

2. Main experiences and highlights

(1) Innovate a model: the training base model

The company’s training has always been the focus of every year. In the past, There are lectures by teachers from schools, meetings of industry associations, and expensive courses sent out. However, they just blindly adopt the lecture format of "teaching from above and listening from below", which is dull and boring, and cannot arouse the interest of students. As a result, Students learn quickly and forget quickly; some are "excited by hearing and moved by thinking about it, and return to their posts, unable to act." A lot of manpower, material and financial resources have been spent, but they cannot be used and implemented in actual work, which affects Training confidence.

At the end of 201x, the company leaders made up their mind to carry out training reform, using the 300 square meters Gudun store as an experimental field and transforming the training center into an audio-visual training center. Chairman Chen Jinliang said: "If you learn to swim on the shore, you will never become a good swimmer." We crossed the river by feeling the stones and adopted a practical training model, experimenting, researching and developing at the same time. Instructors are both learners, practitioners and researchers. In order to better implement the training tasks, the company combines job and skill learning, takes actual work as the starting point and foothold of training, and establishes a practical training mechanism for learning and testing, that is, learning what is used and what is tested. The guiding ideology is that training is not about how much time you study or how much content you understand, but how much you use it at work.

(2) Pay attention to both attitude and skills

Only through training can you finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to work, and able to do it. Professionalization mainly includes two aspects: attitude and skills. "Attitude determines everything." The company combines the long-standing medical culture, pharmaceutical professional ethics, corporate mission, and management systems to provide ideological education to students, change behaviors by changing attitudes, and strengthen behaviors. Fixed pattern.

Professional "pharmaceutical services" such as related medication, chronic disease prevention and treatment, self-medication, prescription review, and health education are the top priority of the training courses. The biggest feature of the pharmaceutical retail industry that distinguishes it from other commercial retail It is specialization, which requires all staff, especially pharmaceutical technical staff, to fully grasp the concept of "pharmaceutical services" in the new era. Employees who pass the store's front-line training must meet the assessment standards for junior pharmacists.

(3) Mainly focus on three major areas: pharmacists, store managers, and health consultants

Pharmacists are the main professional backbone. As the final gatekeepers of medicines flowing to patients, pharmacists’ continuing education And knowledge updating is particularly important. Among the pharmacists actually recruited, a large part come from manufacturing companies, wholesale distribution companies, and other provinces who have obtained professional titles through qualification accreditation. As a result, they do not understand the basic rules of the drug retail industry in retail stores. From reviewing and dispensing physician prescriptions From the classified management of drugs in the store, from medication consultation and guidance to the tracking and collection of adverse reactions, GSP certification and implementation, the relationship between GSP and corporate management, and medical insurance policies, there is a new re-learning and re-adaptation process. There is still a lot to do. The professional knowledge and skills of some pharmacists are aging.

The store manager is the soul of store management. He needs to be familiar with the front-line work process of Tiantianhaoda Pharmacy, and be familiar with the company's management and operation methods, business indicators, staff management, team building and other important tasks. . External store managers need someone to guide the new company's operations.

There are three common problems among store clerks, especially students who have just graduated from school: first, they are not familiar with the necessary professional knowledge about medicines, cannot fully understand the recommended medicines, and have no confidence to correctly guide customers to purchase and use; second, they are not familiar with the necessary professional knowledge of medicines. Lacking the service concept of the retail industry, the clerk's positioning is inaccurate and unable to attract customers; third, the store does not understand the location, price, function, origin, specifications, efficacy, etc. of the medicines displayed and stored in the store, and cannot provide detailed and professional answers to customer inquiries. The answer is that it cannot meet the needs of customers.

According to the different positions and required skills of staff, the company has established different training bases, selected instructors at different levels, selected different courses, and trained them separately. For general courses such as company history, corporate culture, and management systems, the training center arranges unified courses. Eliminate all kinds of nervousness before joining the job, establish a positive working attitude, conduct professional career education, and establish the corporate positioning in the company.