20 17 interview questions and reference answers of state-owned real estate

Some interview questions to be answered in the interview of property employees in state-owned enterprises. The following are the reference answers to the 20 17 property interview questions of state-owned enterprises, for your reference only!

20 17 state-owned enterprise property interview question-level reference answer (1) How to deal with the prejudice of the owners?

When the owner of a residential area is decorating. Welding the iron frame on the balcony ceiling without authorization. It is out of harmony with other balconies in the building. After the management office found it, it immediately issued a notice of shutdown and rectification. The owner complained that the management office restricted her freedom and the iron frame had to be installed.

I won't be angry if you are angry. The relevant personnel of the management office patiently explained the decoration management regulations to her again and again, and explained the necessity of keeping the appearance of the building unified. No matter whether it is hard top or soft resistance, it never flinched on the principle issue. When the owner saw that the management office was so determined, he had to make rectification as required.

Although the problem of illegal decoration was solved, the owner still left a prejudice against the management office. Every time he met, he kept a straight face, and the administrator took the initiative to talk and ignored it.

In order to dispel her misunderstanding, the management office ignored her attitude and still sincerely provided her with all kinds of help in exchange for her understanding and trust. Help her clean when decorating and help her move furniture when moving in. Through a series of small things, the owner finally took the initiative to cooperate with the management office and became the main force to assist the community management.

[Question] Do you have any good methods to deal with this situation?

[Reference answer]

1. Stick to the principle

We should be firm in dealing with such problems and never give in easily, otherwise we will open a hole and get out of hand.

Change your heart with a heart.

The management office is dealing with the owner every day; Stumbling is always inevitable, and it doesn't matter if there are contradictions. The key is to take the initiative to exchange your sincerity for understanding and trust.

20 17 state-owned enterprise property interview question-level reference answer (2) how to deal with the violation of management regulations by residential shops?

There are nearly 60 shops in a residential area, most of which can carry out business activities in accordance with relevant management regulations. However, in recent years, one of the shops has repeatedly violated the rules, often placing some recruitment, goods and sundries outside the store, which has affected the cleanliness and beauty of the community environment. Managers have repeatedly persuaded, criticized and warned, but they often ignored them and went their own way. Finally, it was decided that the supervisor would formally talk to the shopkeeper, and if not, he would resolutely take punishment measures.

[Question] Is there any good solution to this situation?

[Reference answer]

The supervisor invited the wife of the store to the management office. First of all, it is seriously pointed out that repeated misplacing seriously violates the community management regulations that conform to the spirit of government regulations and are recognized by owners and tenants, and should be punished. However, considering that it can actively cooperate with community management and payment work, it will be given another chance to consciously rectify.

Then, ask them three questions to put themselves in their shoes: If you are a community manager, how do you perform your management duties? If all your colleagues are like you, what do you imagine our community is like? If you were a customer, would you like to shop in the messy shop in front of your house? This is what moved him most.

Serious attitude and heart-to-heart conversation surprised the shopkeeper and immediately promised not to put it anywhere. Afterwards, he immediately carried out rectification.

20 17 state-owned enterprise property interview question-level reference answer (3) how to deal with the owner's wrong claim?

According to the maintenance plan, a residential property company inspected and dredged all the sewage pipe networks in the residential area, and everything was normal. Just a few days after the inspection and dredging, due to the renovation of an owner's house upstairs, the construction workers violated the property decoration management regulations and poured the remaining cement and paint into the floor drain without authorization, which flowed to the elbow of the industry supervisor through the drainage pipeline, blocking the pipeline of this unit. The sewage discharged by the upstairs residents can't flow out, so it slowly emerges from the floor drain of Mr. Li's house downstairs.

The management office informed Mr. Li immediately after discovering tap water. As Mr. Li was not at home at that time, after two hours of telephone contact, the property management staff ruled out the congestion.

Afterwards, Mr. Li thought that the property company failed to fulfill its management responsibilities. So I filed a claim with the property management company. Mr. Li was damaged because the sewer was blocked and flooded, and the reason for the sewer was that other owners dumped the decoration garbage indiscriminately.

[Question] Should the property management office meet Mr. Li's compensation requirements? Why? How will you handle this situation?

[Reference answer]

According to the property management convention of this residential area, the property management company is responsible for the management of this residential area and the maintenance of houses and public facilities. In practical work, this work is carried out in a planned way every year and every month. Just a few days before the incident, I also routinely cleaned the dirty ice pipes in the building. Therefore, the property management company has fully fulfilled the daily maintenance responsibility of equipment and facilities.

At the same time, the property management convention of the community also stipulates that the owner must first declare to the property company and obtain the decoration permit. And strictly abide by the management regulations of residential housing decoration. In this incident, the property company did sign a decoration agreement with the decoration main business and the construction team in accordance with the regulations, and asked them to pay the decoration deposit. Inform them of the regulations they should abide by, and often send personnel to inspect the decoration site.

The incident was caused by the fact that the decoration workers secretly dumped the waste into the extremely trapped sewage pipeline while evading the supervision of the property company. In this case, the situation has gone beyond the management scope and intensity of the property company, and it is impossible for the property company to notice it. Therefore, on this issue, the property company has not neglected. Therefore, arts and crafts companies should not bear any compensation obligations.

So who is responsible for this? According to the relevant laws and the Ministry of Construction's "Trial Measures for Home Decoration Management", it is clearly stipulated that this incident was caused by the illegal operation of the decoration personnel and should bear full responsibility.

Finally, the management office copied the relevant laws and regulations into words and provided them to Mr. Li, and took the initiative to provide him with relevant legal advice and guidance, which made him very satisfied.

20 17 state-owned enterprise property interview question-level reference answer (4) how to deal with sudden complaints about the main business?

One day, the elderly owner of a residential area was in the atrium leisure area of the residential area and asked an administrator who was preparing to get off work in a rude tone. Why should a piece of sand be built in the community? It turned out that his little grandson was playing with sand, and when he came home, the sand was all over the house. If he is not careful, he will hurt his eyes. The old man thinks there is a safety trap in this sand. Maybe it's Xiamei. The administrator didn't care too much. Just a casual remark: children in the city don't have much chance to get in touch with sand. There are many other children who like to play with sand in our community. Other objects may also be dangerous. We can't cancel it just because it may be dangerous. What is this old gentleman's goal? You can't cancel just because it's dangerous? Your service center didn't listen to the opinions of our owners, so I want to find your leader. . . . . .

[Question] If it were you, how would you treat this gentleman? Is it ignored? Or actively solve it? Do you have any specific methods to properly handle this matter?

[Reference answer]

This administrator? With a warm smile? Tell you what, I'll reflect your opinion to the leader and get back to you, okay?

On the same day, the administrator found the developer's technical staff and asked questions about sand, only to know that sand is not a place for children's entertainment, but has a fire-fighting function.

So the administrator found the old gentleman, first apologized for his improper understanding, and explained the reasons to the owner in detail, and got the understanding of the owner.

Our property management workers will encounter all kinds of complaints from owners every day, no matter how big or small. First of all, you shouldn't be perfunctory. You should do everything possible to stand from the owner's point of view, worry about the owner's urgency, think about what the owner thinks, and sincerely solve problems for the owner. This can best reflect your service consciousness and attitude. Secondly, in the usual work, managers should try their best to understand the functions of relevant equipment in the community and the relevant knowledge of property management. Collect and keep all information that can provide convenience for the owner. Answering the owner's questions can't be specious, but reasonable and convincing.

20 17 state-owned enterprise property interview question-level reference answer (5) how to deal with owners who find excuses to default on management fees?

One day, the residential management office walked into an owner and said, because the developer didn't handle the real estate license within the specified time, I won't pay the management fee from this month, and your management office won't come to me. ? Then he left. In the next few months, no matter what the management did or the written notice, they ignored it.

[question]

1. Do you think the owner's practice is reasonable? Why?

As a manager, how do you persuade the owner to pay the management fee on time?

Treatment process

[Reference answer]

Chapter VI Article 40 of the Detailed Rules for the Implementation of the Regulations on Residential Property Management? The basic expenses of residential management service fees include:

(a) the daily management and maintenance costs of residential public facilities, equipment and public places (places) (including

Material, water and electricity, equipment loss, garbage cleaning fee, greening maintenance fee, etc. );

(two) allowances, wages, benefits and office expenses of the staff of the management office;

(3) Necessary insurance premiums and statutory taxes and fees for public facilities and equipment in residential areas;

(four) the necessary expenses for community cultural activities in the place of residence.