Advanced deeds of excellent oilers

"It is not simple to do simple things well, and it is extraordinary to do ordinary things well". The position of oiler is the most common and obscure position in China's oil sales system, but "people with will" can rise resolutely in ordinary positions. In two years, a refueling agent's total amount of refueling reached 3485 tons, which is equivalent to the annual sales of a two-star gas station. This is XXX, a "mountain peak" standing on the refueling island. XXX is an oiler in the gas station of the hospital operated by XXX Bayuquan of China Petroleum. He is a demobilized soldier, and has been working at the grassroots level of China Petroleum since September 2007. Mention XXX's name, and customers who often come to the hospital gas station know him. "That's the young man who laughs all day and is particularly enthusiastic about people"; Superior leaders all know him, "that is, the oiler who works hard and rushes to the front"; Colleagues around him recognized him, "XXX is a real person, and he will help anyone who has difficulties." When others praised him, he always said modestly, "PetroChina trained me. I am just a member of the hospital gas station, and the honor belongs to everyone. " As he said, in the past two years, the sales volume of gas stations in his hospital has reached a new high every year. In 2007, the sales volume was 293 17 tons, in 2008, it was 43,889 tons, and in 2009, it was14,233 tons from +0 to June. The gas station in the hospital was rated as "advanced gas station" by Liaoning sales company for two consecutive years, and was rated as "Youth Civilization" by the Communist Youth League Committee in 2008. Quality service is his eternal creed. XXX, who has worked in a gas station for many years, knows that a stable and growing customer base is the premise to ensure the sales growth of gas stations, and customer satisfaction directly determines the sales of gas stations. Therefore, he has been adhering to the principle of family service, thinking about what customers think, anxious about what customers are anxious about, and doing his best to provide customers with satisfactory services. On a snowy night in the winter of 2007, XXX was busy at the refueling island despite the cold. A truck pulled into a gas station. XXX chatted with the driver and learned that the car was going to be shipped to Shenyang, and the fuel tank was filled slowly, so it could be filled slowly in summer. In winter, it is too cold and time-consuming for the refueling staff at social gas stations, and repeated refueling along the way will delay the delivery time. After learning this, XXX assured this customer that the gas station of China Petroleum will ensure that you fill up the gas at one time and deliver the goods to the destination on time. XXX stared at the oil inlet and constantly adjusted the refueling speed of the oil gun. The whole refueling process lasted nearly 20 minutes. Seeing that XXX's red face was still emitting hot air, the customer excitedly took XXX's hand and said, "It's still the oiler of China Petroleum, with high quality! Thank you so much. " XXX expressed the hope that this driver will come to the gas station of the hospital next time, and every oiler of China Petroleum will ensure that you are "fully loaded" on the road. "Three responsibilities" is his mission. The gas station in the hospital provides oil for the new Bayuquan Plant of Angang, Yingkou Port Phase II and Harbin-Dalian High-speed Railway, which is the key to ensure supply. In the first half of 2008, international oil prices remained high and domestic refined oil resources were tight. In the case of prominent contradiction between supply and demand, how to ensure the use of oil in large-scale national engineering projects without intensifying contradictions falls on everyone who uses oil, and employees need to be patient in propaganda and explanation. XXX bravely shouldered this responsibility. Hundreds of meters of vehicles queue up for gas every day. Whenever customers don't understand, complain, or even act excessively, XXX always smiles and patiently publicizes and explains the international situation of refined oil products, so that customers can understand the difficulties of countries and enterprises and avoid many emergencies. One day in February 2008, after 1 1 pm, XXX was on duty when the phone of the gas station suddenly rang. The caller is Minister Tang Jie of Angang Construction Group, asking whether there is -35 diesel oil in the gas station of the hospital and how much is in stock. It turns out that Angang Construction Group has a huge crane fleet, including 26 large imported cranes, which use -35 diesel all the year round. The tanker of our unit pulled a load of -35 diesel to Anshan, and broke down on the expressway on the way back to Bayuquan. Because it is dark, it can't be repaired in time. Now there are 17 cranes in urgent need of refueling, or they will stop working immediately, which will affect the progress of the whole Angang project and cause huge economic losses to the country. XXX reported the situation to the stationmaster in time. When it was determined that there were still 4,000 liters in stock, it was agreed with Minister Tang: First, 17 cranes must go to the gas station at the same time and be arranged in order to ensure that each vehicle can be filled with oil; Secondly, explain patiently to other customers at the scene immediately. XXX said to the customer: "Now the Angang project has reached the final stage, and there are 17 cranes in urgent need of refueling, while -35 diesel can only pay 4000 liters. Ensuring the construction of the new Angang is the responsibility and obligation of everyone in the development zone. " The on-site driver agreed and offered to give up the gas station. XXX and other employees shall clean up the refueling channel in time and guide the vehicles out of the station. In just over ten minutes, they cleared the refueling passage-35, which was seen by Minister Tang who arrived in time. Twenty minutes later, the 17 crane lined up to refuel, and the fuel tanks of all vehicles were full in less than an hour. Minister Tang excitedly took XXX's hand and said, "Thank you very much. You helped us a lot. China petroleum has a good brand, good image and better service. " XXX said: "Serving the construction of the new Angang is what our PetroChina employees should do." The next day, Minister Tang Jie led a group of three managers of Angang Automobile Transportation Company to send a banner to the gas station in the hospital, which read, "The two strong companies join hands to build harmony; Show your true feelings when you are in danger. " This incident deeply touched the leaders of Angang Construction Group, who regarded the in-hospital gas station as the only designated gas station and introduced many private enterprises connected with Angang into the in-hospital gas station, which greatly promoted the oil sales of the in-hospital gas station. At present, only one unit in Angang needs 100 tons of gasoline and nearly 300 tons of diesel oil every month. Focusing on the overall situation is the foothold of his work. In May 2009, in order to improve the marketing quality of enterprises and protect the ecological environment, ethanol 90 gasoline was delisted one after another. Some taxi drivers who have been adding 90 # gasoline for a long time don't understand this. They think that adding 93 # gasoline increases the operating cost and plan to go to the surrounding social gas station to refuel. XXX introduced the advantages of No.93 gasoline when the taxi driver came to the station to refuel. From the point of view of energy saving and environmental protection, this paper introduces that 93 # gasoline is more energy-saving and more dynamic than 90 # gasoline, which is beneficial to automobile maintenance and will not increase any cost. Driven by XXX, other employees have become voluntary propagandists of high-grade gasoline. Through the propaganda of employees and the personal experience of drivers, many lost customers returned to the gas station of the hospital. In June, gasoline sales increased by more than 20 tons instead of decreasing. Love for business and family makes it difficult for him to choose. XXX, who once joined the army, loves the motherland and family, and his favorite song is Tell the Truth. Since he changed jobs, he has devoted more love to his family. In the eyes of his family, XXX has always been a good son, husband and father. But there is one thing he has always felt ashamed of his wife and children. On June 5438+065438+ 10, 2007, my wife was pregnant for more than nine months and was about to give birth. She is alone at home every day and may have a baby at any time. After learning this situation, the stationmaster asked him to stay at home for a few days and stay with his lover. However, considering that this stage is the peak of sales, there are many vehicles entering the station every day to refuel. Moreover, there are few people in the station and the daily workload is very large. Besides, the weather is too cold. If one person is missing, the workload of others will be greater. He politely declined the arrangement of the stationmaster and continued to work in his post. Until the morning of June 26th, 165438+ his neighbor called to say that his wife had arrived at the hospital and was going to give birth. At this time, he rushed to the hospital after work. Shortly after arriving at the hospital, the child was born. On New Year's Eve, he stuck to his post. XXX, who joined the work soon, ushered in the Spring Festival in 2008. The Spring Festival is a time for family reunion, but due to work needs, there must be someone on duty at the gas station. He took the initiative to apply to the stationmaster for duty so that other employees could go home and reunite with their families. On the evening of 30, he took the initiative to go to the kitchen with the stationmaster, cooked eight dishes for the oiler on duty, and packed jiaozi. This meal made everyone feel the atmosphere of New Year at home and temporarily forgot the loneliness of leaving their loved ones. When the New Year bell rang, he couldn't help thinking of his parents, wife and children at home. He raised the phone many times and put it down many times. He didn't want to wake his sleeping wife and children. He silently kept the New Year's wishes in mind. The deep affection of comrades is reflected in actions. XXX, who has worked in a gas station for more than a year, has accumulated some experience in his work. Every time a new employee takes up his post, he actively helps new comrades and teaches work experience. He tries his best to help his comrades in life. Come, monitor XXX lives in the countryside, and many fruit trees are planted on the contracted mountain. Every harvest time, he is as busy as a bee because of the lack of labor. XXX wants to ask for leave, afraid of delaying work. After XXX knew the situation, he took the initiative to use the rest time to help harvest the fruit. Later, XXX's parents regarded XXX as their family. If they don't see XXX for a long time, let XXX take XXX back to "home" for dinner. Once, XXX, an oil worker, had a high fever due to a cold, and his parents could not take care of him when doing business in other places. Every day after work, XXX accompanied XXX to the clinic for intravenous drip. Send XXX home after intravenous drip, and prepare food before XXX goes home after dinner. June 5438+October 2009 10, XXX was on marriage leave, and XXX was entrusted by the stationmaster to undertake the duties of monitor and assist the stationmaster in daily management. He is strict with himself according to the standards of the team leader. He came to the station early every day to arrange the staff of this class to do the handover work well, and took the lead in doing the daily refueling work, which was highly praised by the stationmaster and the staff of the whole station.