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Problems needing attention in interviewing the customer service manager of a bar.
Customer service is customer service, how to become personnel management, the manager of the waiter is called the foreman!
Essential difference!
What the customer service manager does is to handle customer complaints and solve customer complaints related matters!
I have 5 years of customer service experience!
LZ, remember one thing when interviewing, that is, try to show your gentle side. The other party may have problems and make things difficult for you, but you must be calm and avoid impatience! To put it bluntly, customer service is to appease customers' emotions. You can't have an accident if you are in a hurry! It is very important to repeat customers in bars, so every bar attaches great importance to customer service!
Dress as mature as possible and never be too trendy! After all, it is the manager, not the barber, who wants to give people a sense of maturity and stability!
Speaking, be sure to speak politely, so as to show your advantage as a customer service manager! Speak logically and persuasively, and make HR feel that you are suitable for this job!
The most important thing is that you must have a certain understanding of wine and reserve some relevant knowledge! Customer service manager needs strong communication and coordination skills! Since you often go to bars, I believe you have no problem in this respect!
The above is my opinion, all written by hand!
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