What qualities do bank lobby managers need?

bank lobby manager should have the following qualifications:

1. Have a high working enthusiasm;

2. Love your job and be proficient in all kinds of business;

3. Have affinity;

4. Have certain working ability;

5. the ability to deal with emergencies;

6. Know business knowledge;

7. Must have certain cultural accomplishment;

8. Have a certain connotation;

9. Have a wide range of knowledge;

1. The most important thing is to understand the needs of customers;

11. Have the ability to adjust inside and outside;

12. handle the contradiction between the teller and various departments;

13. Handle the contradiction between customers and tellers;

14. counter conflicts should be handled in the first place;

15. Have the ability to communicate with customers.

The lobby manager of a bank is a position of the bank, and it is also an important link for the banking industry to improve financial services and service quality. The position of bank lobby manager involves a wide range of business contents, so it is necessary to be familiar with almost all banking services and have higher requirements for comprehensive quality.

Job description

Assist in the management and supervision of banking affairs and correct the violation of standardized service standards;

collect market and customer information, tap key customer resources, and establish long-term and stable relationships with key customers;

greet customers, ask customers' needs, guide and answer customers' business, handle customers' opinions, resolve conflicts and reduce customers' complaints;

promote banking financial products and provide financial advice;

maintain a hygienic environment, maintain business order, report abnormal situations in time, and safeguard the funds and personal safety of banks and customers;

record the work log and customer resource information book (key customers) and arrange personnel.

accept customer consultation and guide customers: enthusiastically answer customer consultation and guide customers to handle business.

if the customer needs to open an account, change the account name or change the seal, inform the customer of the information to be provided, guide the customer to fill in the account opening application form and seal card, and then guide the customer to open an account or change the account name after collecting all the information; When the relocated households come to handle the transfer business, guide the relocated households to fill in the application form for opening an account; When the passenger flow is large, timely guide and guide customers, and guide customers to use atm machines to withdraw money.