Does Ping An Customer Service have academic requirements?

Ping An customer service requires academic qualifications, generally college degree or above. Other requirements are: clear and fluent Mandarin, affinity, good logical thinking and communication skills, and good sense of service.

High sense of responsibility, good learning ability and emotional management ability, good pressure resistance and strong adaptability. Age 20~50 years old; Good health, good image and service consciousness.

Job responsibilities:

To provide professional insurance services to customers at regular intervals, including collecting claims data, publicizing protection schemes, consulting and other services; Track and monitor the timeliness and quality of claims, and handle problem cases in time.

Actively respond to customer service requirements through various channels such as mail and telephone, actively communicate and coordinate internally and externally, strive to provide customers with satisfactory answers, maintain daily contact with customers, establish good customer relations, establish a good service image of the company, introduce and publicize new products and services to customers according to the arrangement of the company and the main extension salesman, and complete other tasks assigned by the company.

The above contents are divided into references: Ping An Recruitment official website-Customer Service Specialist.