How to complain about the bad attitude of the hotel?

You can complain to 123 15. If there is a dispute with the merchant, you must keep the relevant documents or evidence. If there is telephone communication, it is best that all calls are recorded. These are all very important when it comes to litigation. Complaints, appeals and reports of consumers shall be registered, and the defendant's name, unit name, telephone number, postal code, illegal facts, relevant clues and evidence shall be recorded in detail; The name, address and appeal requirements of the complainant shall be carefully recorded.

I. Conditions for the protection of consumers' rights and interests:

1. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case;

2. There is a clear defendant;

3, there are specific claims and facts and reasons;

4. It belongs to the scope and jurisdiction of the people's court to accept civil litigation.

II. Procedures for protecting consumers' rights and interests:

1. After accepting the complaint, the company sends a forwarding form to the complained unit or competent department, with a complaint letter attached, requiring a reply within a certain period of time in accordance with relevant laws, regulations and policies.

2. For complaints with complicated contents and big disputes, the Consumers Association will directly or jointly handle them with relevant departments. If identification is needed, it shall be submitted to the relevant legal appraisal department for identification, and a written appraisal conclusion shall be issued. The expenses required for the appraisal are generally borne by the responsible party of the appraisal conclusion.

3. Important complaints involving a wide range, endangering consumers' rights and interests or seriously damaging consumers' rights and interests will be reflected to the government or relevant departments in time, exposed and criticized through mass media, and investigated and dealt with in cooperation with relevant functional departments.

Legal basis: Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumers have the right to supervise goods and services and protect consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and their staff members' illegal and dereliction of duty in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.