Langfang 12345 Acceptance Scope

Legal analysis: Langfang hotline 12345 mainly accepts all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.

Langfang hotline 12345 has been carrying the important functions of unblocking the communication channels between the government and the people and building a "communication bridge between the government and the people" since it was opened in 200 1. In 2020, Langfang hotline 12345 accepted the reasonable demands of the masses as required 100%, and * * * received about 350,000 calls from the masses, up 48% year-on-year. Among them, the direct answer was about 250,500, and it was transferred to the organizer about 99,500. A large number of calls were solved immediately and on the same day, with a solution rate of 96.5%.

Langfang Hotline 12345 mainly accepts all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection. We will not accept matters that need to be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, and those that have entered the channels of letters and visits. We will not accept matters within the scope of responsibilities of the Party Committee, the National People's Congress, the CPPCC and the military, and we will not accept matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.

Legal basis: Notice of the General Office of the People's Government of Hebei Province on Printing and Distributing the Work Plan for Further Optimizing the Government Service Hotline in Hebei Province. Hotline 12345 mainly deals with various non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.

Hotline 12345 does not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, as well as matters that have entered the petition channel. Do not accept matters within the responsibilities of the Party Committee, the National People's Congress, the CPPCC and the military, and do not accept matters involving state secrets, commercial secrets, personal privacy and violations of social order and good customs.